Department: 

Housekeeping – General
Date Issued: DATE THE DOCUMENT WAS CREATED
Time to Train: 30 Minutes
House Keeping Control Desk:
 The Housekeeping control desk is the nerve centre of
the Housekeeping Department. 
 It is the one point contact for all Housekeeping activities which also
controls, co-ordinates and keeps a constant link among the various
activities taking place at different locations by Housekeeping staff. And
also people associated with Housekeeping within the Hotel premises.
 Coordinates with the Front office for room status. updation and sorting
out room discrepancy issues.
 Coordinates with the maintenance department regarding guest room
maintenance issues.
Registers / reports maintained in Housekeeping control desk:
Departure register:
To keep track of change of status of guest rooms from Dirty to Clean for re-
selling.  It also acts as a control book for Mini bar consumption checking in
check out rooms.
Expected Arrival Register: 
Keep track of arrival of pre-registered guests as regards profile/VIP status,
timing, pax, any special request.
Room Status Report:
Shows the list of all room in the hotel with their current room status, ( Eg:
Dirt Vacant, Vacant Clean, Dirty Clean, OOO – Out of order, OOS – Out of
service etc. )
Guest call Register:
To note down any relevant messages pertaining to guest rooms and adjoining
areas.
E.g. Maintenance, requests, special instructions etc. It helps in keeping a track
of the completion of the activity and the duration of the same.
Note: Download sample call register tracking sheet.
Mini bar and Laundry Posting Reports:
Shows the list of postings / sales under the revenue head Laundry, Mini Bar,
Dry Cleaning Etc.
Control desk checklist:   
To keep track of all keys, key cards, “I need it now” cupboard items etc during
changeover of shifts.
Missing item Register:
Any item placed in guest rooms [other than consumable items] found missing
in a departure room is recorded in this Register after duly informing the Lobby
Manager on duty.
Breakage Register:
Any breakable item found damaged/broken or that opts damaged/ broken
while handling is duly recorded in this Register.
Lost and Found Register:
Any personal item/article of guest found anywhere in the Hotel premises is
recorded in this Register with the relevant details.