122 Tl Quit Snapeen for Shots ISPS fr usnes whch son rom ith the pene te are common cs etre ilo er cumple plain th cou weno mal poo be ree a da for ome et no al ten: on wen svson of prea [Eten unerahencs pra pup may finery it eeepc aol ne «ha cour potens with wo tpi lain nd ancbgloaat Hea porn aly on dia espons queens Ine te Naame eos ay eel an serial inchs mate ae ao ee re pies We wee to pit este o spec tea 9 TRENactaSainrer te totopen sod ge Bin appropriate ts prac on eT guaion os hae tape Tae whole eee was so hile ang ‘Soiaerts wher fo tly Econom of Busnes Studs nh ib frm He or pup no. 2, perormance was aly eet ina scion of te conn owes drat cain pect ins ofthe course etd parle ‘Gazi Thee mere thos on one aed the andl eves se eon ond cae oid aan to be spec cave of variance so fa a8 the teat ‘Soon stesso em ta ee ‘Sel pant cea nh protic este the ict contol ote shook Are th ‘Ehatbad tbe pun notte cer ay rane en aed fhe on Bp ota very good pases vel icin A etic Elonnscs li Pp 2 fal or ou ofthe set we ene Eeicacet on « B eae (i in Boonie Tenable tng that bth be and ce eae hy the sae olathe char oda be eater’ view ty Wee ‘epee at, hg ee nig wo SPIRES Sasroom, Weare wrking ot wih stable ‘om atta, wih Site hanes bases Some scales fraser wl be onsde cont of be At ed ae in fs nme cues ten the wheels enw se OF ‘SEES Te ame ou rato minh oe soo re sometines e- ‘ij ateys eis te contd of the cs teacher or ample, poor caso outs cake ebooks airy ep mate ec). This ese my SEeSE ay etetve a ial for the achieweent of continous improvement Soy its adopted y sete mnsagenent forte abe bl ee as» ae, OF Src the spl encher ea nvetbelen ake eof thse echiqhs sm ve ‘owner hel hence owrht te Tul Quality edi ‘Fe hope ta you lb enoargn to exprinet a yous coon reek ‘nat Tes He athe USA hr hee me ech seal ih BE ‘Sak Oneetionry noth beaded Reperber Dene bated of nag td See Sapna alums to your ends ta they re no compet ch Fhe ieclatotne to mesoe pt some sone tana, Cpe be ere= ‘2S encsuny ison by atbontyto ea od pce our dete Chapter 10 Planning for Quality ung i na ma eri ra ber ininng our soo the ine ouine i thi book soul oars alo at REN Reathcnen pesnee atte wl inporance oa alice 1510 be ‘SFLU aon commer of eral aod epee Baden, to SEPSGAN ipl eine snd sul thr enon, Toe quote wat okeefatyforerd itv oad sore way of reinrsing he comings ‘tcc wears Guay Improvement Progam cing ust ander buns ‘ogur tobe met oot the amsioos nd eycaly aed byte ol prs The TERE Rak et rena qty pose wich ot overwbtiony tara ZSSSiiin cobain eur ale beg to ight qlte guy a Se hy soe quale nos hat ts wort ong fom he plato ew SRetie lchewla te iat end te eustomes eles. Bening tenaied tnt wbst gee sured es de 1 ey aot realy mater sstecyotsan et be oe enprast epee sta alee ely DALE otpareottentatnen ford wdereangig prosame o develop & [nh ee wtb mre mot forthe eel ease” ere The rode {rect Sate tmwphon hecho! pane combined with GCSE ad Aree SIS SOSSTy att ote dai tat ben std on byte ea. Th Eve. SEEN ise on apne at school pbtish rele the a Pig 1 ce its caren wor interned cht of hoo for theres ha oe SEAN repent tote peu te mae ae to sent gp unde The ‘SEES ee te producto the mai gue ale fA lvl comps ESSISLile ony he med Soler en ghost ing mow ‘Grhlgpttur eho might herve conceded by iret mass of mesuing SET NESEINGPite ue ts ened asses by wc tl lle ‘Sine roe tera ny be Sacomed athe ep pron, mas 3"16 The uty Monermefor Soe “The pose effet of hi presto quai eatin 2 meaning way hs en acyl cc er onic Rng sd ou ee mek ‘arr econ of atl riot etn bt thera ienifabe‘cons of quay in the po. i ee potucing Cente step aad rework, just av wight be wet 2 Ree eee ee to ramon oy the approve o measures cee te enue te wap fo wea soa. Moree: Fi ely eS yay gush hee anchor ese to be fond in een ce ecdcion foustans af 4 manfectriog buses, Aserdiog (0 Puli ‘icsntas maya 0 per rat of problens nanan wer bees 3 Cea ay iuion aust also scours In masusetsing bakes eae erie rnve ay fund ob sted in eviews, ‘SERIE Z ye to asc 0 percent A ie meatal ate wl iy BSCE 2, Derr sued scour sool wi a mover Ove eam) ae ata Tee ing seats for are posure tie ambi oP 1Gdliob'A Seg ots mstade wold pe shel an enormous AOS oe [Stompeitoneaaiw tt debe omc ber cuca [Bronson isco Fety “Take esol onion with amore Eli ‘oppose stern poi Ope cen ate ta scons quay are peo tursoer Profsnyea fare £10000, Reduce eos of quay ia QultyImpovenen Program, by $0 pers ‘Thine #100000 PRET Guy tnproranent Programe has ha the sme inact om poi SRR ots Tos Pes dong rte pic of ying i anes. By be eee ep rede t jo mt sneer rewarding hen ek ‘Erect brethren yw tse ts eo vet inate ‘Pittpears pst we tou appv is ressouag ton hooleampl? “Take an independent ay) sho! of 00 ppl barnes £3.00 per as Thtsnocniowes net o0 zen to poreement fens Fefrtanea and covlpat neo buna ow fe oom NEE eeitine pense undeulen ot fens raed roo appa ett ol pops Now apy hese aoc a before [Reaves of ee lre ion pe tm Shrpato conc 1D percat Sup avaableerdeelopoetin er 8300000 Plain for Quay 125 ecuccancof quay Opec | Seat “Tus might wl novice the duttng Tamsin an independent coe, bt what tthe meres anand 00? “avng vin ara aly Cae “ol budget fund under LMS of £0000 for a shoo 20 pps Sate ocqay 2 perce edo os of gay 5 pe ent Sigs 40.000 “The igre ar le re ata ane bt eren ore important in thr ipa ie SLE acne tice apne te Bes peti “Fe oti col ant ato imae he css of quai But a you srcowtcoad ath fgaee sae se fps fo mabe saving of sak SEO Surry you urea ede ery ecneny pile in er to srvied obit eae comune nang wachan be eee? Te Chapter heeded sre of he nso eon of quay wich ay be ieeiind qundiet aol cane: Aon Cape? we hve ood a 08 oF 60 OSL Teest mich hve paced as pponch Wea we tee co ao (Stoconiees your tems era Quay Inpvement Progaman ats how pei pc = eh econ mee "Fin curse peole who wil ind aon wy a Qulty Propane ill aot ach wi gph of UK comptes sh veined a aay “Fissah or qulty e+ averting pres sotaosting which done ose tice natn ou Tit ig woe seed does) teenporn of ‘Ste cnnge fi an cnuph to hae an impress in place which coer Sc in ful Qualiy mutt be sion’ for al wembers of the oration ‘Ecuive conmnrainon be nm, td ume crunching. may be G0 Enea to departmental competion ju the Wd of Geese nad coop ‘Sie bkernar ois we eying ocean "Your pevamine rhe ston os ay system tb plants with be sane pce wih ou wold ppy to pasiegs mow lion baling, You my ‘Sitar 1 GANT char, artes Coe ath Anais oad the planing ross Whe yo fan st oh rasa firs nd ns con {Slcommint vila fp youbearia mid Anson even SS126 Toe Quay Manopanentfor Seals Teme as Sao Seas foe Py | peepee ‘Athi petaps me shold end cues ofthe ky Fats ofthe gin a ‘Ses slnwe reyig te pti place pry hough os guy vim, ba wiboxt sch our quay ste wera Nanaponen oust a8 by xmlliebne ccs aoapemens us empower eplenenun: canons opi matte lec eddie manage rut bee cocker and faciatrg nt ove anne horaeatalbises heer renee your guy sytem sin pcs and to your stein ou thts ech owe he etn ha pene “Fea fof fe aly programe ‘earth eaknonfod of iain ff ove ofensateccty ‘eronalame fades ‘reat anata Faavefcnmminent oor wok (Gpicee shot top dove rms ek ofeonmieat fom betop “Theat of hse ete mos aly eto fr ae OF cours tee wile weback2 isevnfined bythe copeiene of al exatatins who hve takes ise fora. Sen cones fom tp vial at ey olson wit Aino al “iansueece eu 100, Plo for Quy 127 Now we hove en ny we mst ata gully rogaine an ookd at some of ‘opu p ofteouony, wecan goon to deop ase fr em ih kite apldia soo, (QUALITY SYSTEMS: A MODEL FOR SCHOOLS Acai ye for sna shoud conan oles 1. Awe to enue atte npn cases ous fanetin of dein a ‘pr Sredacaou atv tof mmeitocstomer~ ptt and cis and [exer cotomers~ caplet ane stttoos of ihe and fate uation ‘EeithiSttan sey operetta wa epee {heeds cer qutty sera sera ume 2. Sa razond lve the ste sist be developed to ensure that «coast ‘pcan by ales tot very oa quality servis to ir pop128 Thay Monge for Sao eats Reiercinemes A guy pts ‘Thisconstera rsatnent in uly ems fhe hoa peed miso. hay TESSUSRES 2 fepr docunerts be eorported in 8 wel-progued renee Tete da ppesus Suchs doce shold otal the wn Shaan of the mesg of eter ea esting the buena {eSipemcnal sets the el ory rape RS Say teat onto promstecoalavousimprovenet i eery peta elas pot ‘We biveincoed ie Figure 102 an example of such x gil poiy sate, sink Raper be hone ode by Betis Sels iadbregh nt We bare Teepe ii fom wh pt bee ya hook The psp of ack ae te eounce tol memes fhe option ad ics i Te eabacer ai gave of commie to the quay We if Slabs somenestblafinsoetof valu An asrpriteorentaoa sctine ‘Weare acute inthe UK to onlations whe: pb or rate tg hich SESESSeSpaeicnat ers wth many pers and a inet oa com SESLAGT fan Tis mol ovr ach oteespetc fe altar ove seal ERSSSIn tate thers ne sloeentcentury model for burns or NEED emer aces Fgue 1S shows an empleo ot of mde i [Cathar conte Tie foo erases suture tay appropiate ahcmmn of co campr aft acer he wat of ses. Tt sn sumal pune sed tne company in Wes Yorkshire cal Move tes Plan for Quay 19 Teesside Works TQP Objective J Teesside Works willbe a profitable efficient and ENVIRONMENTALLY AWARE innovative leader in the international volume steel market. (Our aim is to provide all customers, internal and external, with quality products and services and to strive for continuous improvement. ‘Thi will be achieved through harnessing the capablltie of safety conscious, high calibre, technically ‘aware and wall rained employees. et uty yan Sn ee Hk130 Tote Quality Aanagemen for Schoo Fe scr tng eat yang ene nc Tortios sen aaongoncven CRT plicated SESE ae emer an Steerer arom Rppirnoctumennenontnon tumors net Ie isonned by 2 mtn pane company nd was else from sah the Ut 190 nthe rt of esedon sd arastoanon. thas eat comin’ ‘spate fin npn tc Ysa cranes ses ad as Ben very = (SHA Merson: iiss ney bapy company. wits low ibour trove. Lik all ‘puns crane Gang te pet cha inf Du) as ool hse tees ee Nery aod operation redo enor, ad what he pane (Site ste ren that ech fete cepartment expecta to cep th ‘tien eating fly ef pone oem ad stared pony Teams ef Sorte and nears te departs oper what ret seed a5 w= ‘Steve, where the manager spre er poe, andfnctios as mac 208 ‘Sisto ier nsx "Tove whe hve tug fo log ine wl remain the om tat ps, stole cpl pratinar hols pated ce ol oot too ds i “Toe twenty jen ohne ent Jvlopmast inne sho ofa mor eoaplr and Grp here, wa more sb mre ison of epost a Feet ey to ytmotin Hace ben to ape och cig 502 Ine bree stir ssh pastoral ee cm eniration “ics fina mag oon an cei td he ray Plain for oat 131 h 7 s+ E H f BT la = i 429 i a8 i CI | Fgh! [yf] li i fa) 44} et 89 Tlnl peinteamcne f en o) r aa a te phat ge mn) Sot Plo endl fi dap ly132 Tote! Quality Monogemen for Schools “Sener ow sch not pray of elementary school lady pont sir Tad nd phen ah ol wae se ‘enc puatipn end sytem thoelé nt be oe feat All tat aeeaed the ‘"Eijulch dct assoc ete on oe ansep ef conta [Sprcnten terior pseraon ofthe itsg Te ure hone coiepes mach more comple strctare wi ave ed this ei ote ma ts quay care Ie be eset see eer changs rt made the care of he xpacaton (hater aferip sth Head adopt) wate daenave cf deur bose so pers Etec ese ernest ume. No oe et “tw mpond abe nets pos of he on ne werk te cso. Net Stout hrc te Senlaed snd recut thee ee tea sat ‘Soul bso the uae neve of Minor id Power and ats pes ake teem pone By qualiy in’ we men's ena ehanion foreleg olatig andi. ‘ethene gees quay ere a ato "Tsp ld dep aul eho or ito be intros oss ev fon oro yess etna scons Inthe te eset woud foes ofr he dlp of te gual sytem ound a formal ae ‘Sibeproms ch ar BS S950 Tstnow aie to pee us wel as amo ‘Stans nd on me hie eon nd furer educa nas at sce dove lke tnt Lforanon tot BS S750 ay be obtained from the epurent of Tage eds "oad be seed thi oot ht he chewemeat of BS 5750 irra samptmmt of quay ere engin place Isa posible ft step te kt Plait for Quit 133 $550 5 fepam tigen ar esare 955950 boner cer ‘ear no scant conten for seh qunliy erin, We Ue Tercera ey Stn tne Gy tn ey Repl etme ert ‘Youcanoet now wheter at you ae mhing your eutone eulements you evs ak em, Tis may nem olenan bat wea i jor seal ee sae ‘ipa your pret oe chittes ato old te prong rte? Tish we ‘Gnd lw he prolcerled or sxpertl mel and dee or ou cum st ‘Ea they ough to want Toso exes hr nemsy Bt olin coon ies customer A gem eaher sss egg of th ee ‘hbase js hve edo one hese nts way ine NHS ray telnedly ated abt ene hatte cstomer has a ress topo svacnn ef wat he wats om he en. Tis may Wash your, ‘leap su Can you fred ot tote? "Te avr wens crower respons may be cid “Toe methods ar el with and trate ie more del ia Capes, You ay Teeter sures! a the pone cs you recive The data generated Cost these sin ma ten be fed a the management decision-making roe st orion deage ‘Te padu’ wich you provide for your eaomers may be thought of pinay fa {Crash cofeltn Te sg poser ol eee by ats = laity of sues 1 Eafe Nana Cuca: 1 Sitonhgheretcton. rer fata and ply, Perens TERE and deepen pais Dee ig fr a he eel cuter ae coer the prod moras 8 ead facade ube andi titer bought ofa whole pres. ater of be ec employer: he peso produc by the scoo soul ones ean cbc (eas Thee oot lone opin by he shon as bang poe.14 Teel Quay Manager Shel: Ingen ‘roe chores «sss pesoa appearance saponin for wok an ther sai eet 5 Ged erat esate a ce seh 1 Retoning ties proderslvig & Sal appopre manners, 1 erin hooens: 1 Staler power ‘iegmeraing ‘otipendenes taicecy and step Coopers 1 Coches and eaneen ‘Thee hou hae ten developed hough te ain oer and ext crear, ‘ibis But hy any nu pete bss ofthe ature ofthe carom eso ureslr schol soda perl ethos The schoolteachers preps ef sant ‘neuidbesepected ef esdrn does nots etc he seed the exe es {ome Enry school ust dsde what ti ting out a achieve in the proas) ‘Shetperat of pul tat ma oso with be cera caster ees mp tin eee oe ea el slg be bing cones diserze Employer cape Yung people recpse ht be bs ‘sr and working weiss epprprt for dares IfAen hae kes {Een = ily dace ex seIn ofe fo nee ph sade ei, they ay ack som ofthe ntuple Rp ssenary carci finde tse eltmotinsion tens-wot lesa ihe sel hw pong wh ‘is he nu f eompttventarts epns yep to be teo erp ‘going orth nec te cnmerlovouet -Petape more ha ay ote rasization, scoot end to become plied byes ‘pour quasi of breucae papers. Soe of hs pod ou he oak, Ge Rasode of Aimee rman res td , Seets itera gear ‘ac reun ery of he cirnan oa alorcampany sb Ee of {aperwor by beng every men whch be eceves Peeps goog tof ‘Wn Ctl nd tat eos fom hs holon be ope tone {ape of lca. We tendo pre at ober pestons bet then ot ‘ad da wit them Monapeent ales bac an cosets wheter weed {Sunder sprit sk tnd heer the has derloped an erep wich cat ‘rot the recovl of oe barnett postion. Fer example ito orn [avn ae ove to mes the tencer Int Mars and are then eat School ‘pointe Mar = rnd yet another eportJonwhe the ae een ‘two or thr wes ftersiontenhing before te tr ofthe ean in My? ‘Arguably ot bat no doubt many sole coe To end one what cose Plowing for Qty 95 cobain ete ih ny oka a Cine do wate Ue iesnover se ‘hes solo i With ae beac, Quy Improvement Programe a gay BS eines peop wi nog ch ater cope nt wring se ‘Mowe fli fae itn panos iormaton. Documents shold ed oat which fasting ii “Bae amen * eewomens wis tral or era : «Thaw ee by meRoord of Ahievement reser and scoot ‘Rye Eee ne in onldbesajoed to sviny aaeoped wae ‘eng Foriastnes oo it roe fr gay proement eae Iipnbetrdese sel eon res a Tantuhisn reqs or gurpnes of wcouttty (ho ld what, en, [Breet purges, eb ciel ser, puauben, avenger fx « Thnwins regi! pos ont Work ado dock fo aca {nL ubeas and eer meg con ee od OE TERRORS eet voreeaacpe oh sepplerc Dok onde, «Tone requ in eltantip with cacones eg epson of Pu ence na enn ponal daa nest appara pa etinooah Sedreteenes esa « Thalwichs mee! osetia seca, cod and sbageniy Botor atin. ‘popnmes op mint mecage egos pee oration, come «Thos eid ona rdf ans wit sepia Eaten eg fun sows aba sunt anal bee ele I ipoeant bawee te tae Be seen ces,136 Teal Quy Managemen or Scoot | ia twos +— Teese enn smi sit even eta heh thie syren mayb, wll only be cepa od (Sclults dsoped inch way arto tur brews oud, nt nee ‘Has beeen ti ioc depend on peopl no mst toed is tbe aot ven pec ssnne For set nner appr seme ut ‘hlinply uname ttf que yom imct entodacd on he sof ‘ron tig far evyous Ifa wl ot tbe a auane wl be a er, ‘Teachers ar ntl people whom cea reason Wy the ne requ 1 tothng ity area doe Chapter 11 If Japan Can, Why Can't We? Ppa skort, ‘Woes ate zeal bow Rover Group pls had made sch a remark sony fa ‘jar clr ecru coun thug "We ave been aking to Hoods a the isn yn id Serta wore hy wee yi [izitn ytar poet bea th inporane fo al organtions bd. feet ep rey tot rae i i {opr eet ota! quinn sompser ad ube ate creations ike Ux and be USA hn fed to ever any tpovewens adn many es Se tera sundoned The ent as bce asaya nat he ea ase (iz emonpt neat df the mnopenent Journals TQM ses by many s+ Joana manages asc can ow isha foe of te ex. “Ath poet mye bbl i we summarize the reasons wich have ben snout rth sums o TOM pues compan, ai we Wee COMES ‘Sei ie ont enue the Haan aie bok Katzen for Biope pints tthe pt fon alee pase def ta ecooomy. the lest uty pan ‘So boned ty he Wests spel aitery seat, and ented io olin “hlverting to eq om he Vex enti coos whey need Ton stat nvroy ote future Thr defeat even more oii ‘SEcRidies i led the apa ont on nce sar for Obie is ‘Sinead Knpeton whieh were Deng a aan ca i th ony. pes was [Pet idel y lrgeae nite nd sme om the USA, wich males ‘Smunlnctueg aoad albwed todo worK-hscnpei inseakisk ES ite Ra nt tests me