Family Name:

Rodrigues Novaes

Given Name:

Juliana

Student ID: Course:

s40063992 Diploma Leadership and Management

Subject: Trainer’s name:

Effective workplace relations

Declaration: I certify that this assignment is entirely my own work. I have provided full referencing
to the work of others. The material in this paper has not been submitted before.
ASSESSMENT 2

PART A - WRITTEN RESPONSES

1.

For the leadership to obtain this trust in the team, it is necessary to identify
and increasingly use the individual skills of each employee. After all, dealing with
people, each one will have a different skill, many that the leader himself will not
have. The moment the leader shows that trust, he will become more patient and a
better listener. In order to know the work team's ideas, attitudes or concerns, it is
necessary to have constant communication. Use every opportunity that comes up to
interact with them and you will find that you will discover hundreds of new ways to
organize your company more successfully.

Supervising does not mean controlling all steps, but ensuring that all
organizational activities are successfully implemented. One of the most effective
leadership tips is to give the team freedom to find their own ways of solving problems
in the workplace. This encourages thinking outside the box, being more proactive
and helping each other.

A team needs training, advice, integration, clear feedback, inspiring

challenges, more frequent meetings, understanding the company's mission, among
others. And, we must not forget one of the most important leadership tips: make your
team know you better, this collaborates to win the trust already mentioned. Each
employee has his own profile, which leads to different performances in different roles
and tasks. For each one, think about different tasks and challenges. For teams to
perform high, they need to feel more inspired than led. Employees feel motivated, as
if they are on a mission, and what they are doing is of great importance. After all, this
exchange of trust generates a very strong team sense, as it makes everyone work
towards the organization's goals. The bond of trust makes the employee make the
best decision in the workplace.

2.

Collect data on the daily routine of employees through feedback,

questionnaires, checklists. The analysis should cover not only the different behaviors
demonstrated in the corporate environment, but also what those behaviors were, in
what differs from previous routines.

A very important aspect to be analyzed is whether the changes presented are

shown to be sustainable and resistant to time. After all, behavioral changes happen
all the time, not only in the corporate sphere, but in any human environment. Despite
the need for continued training, the ideal is that these are not ephemeral, so your
contribution to the company should last, unless new and better processes are
introduced by new training, as a way to guide the team.

The success of a training action is in introducing new elements in the routine

and causing changes in a lasting way, solving problems and being replicable by
employees, that is, that they have the ability to transfer this knowledge to another
person.

3.
PART B - Written responses

1.

It is not enough to have great leadership, if the team professionals do not

know how to perform their duties. Some aspects must be analyzed correctly in the
recruitment and selection processes, such as training and experience. In addition to
technical aspects, behavioral characteristics must also be analyzed. This can be a
determining factor in the success or failure of the employee in his position, and can
affect the team as a whole. The profile analysis of each member will help to define
which employee is the most suitable for each vacancy. In this way, it is possible to
identify talents and maintain a concise and balanced team.

Assertive communication is essential to guide employees in their roles. In

addition, training should be considered great allies in team management. Leaders
must motivate their employees to participate, showing the importance of professional
improvement. Employees must understand that training is a real benefit provided by
the company, so that they grow professionally. And, likewise, be aware that you must
take advantage of new skills to give your team a return to the company. It is a natural
exchange relationship, in which everyone wins.

2.

Delegating decision-making responsibilities can be an uncomfortable change

to make - even when the team is highly experienced and qualified. However,
allowing the team to make decisions independently can be a positive step for all
members of your team. Benefits include:

Reduced workload - Encouraging staff to make decisions will reduce the

burden on a person and free up time to focus on other tasks or responsibilities. This
has the added benefit of smoothing the workflow, as the manager is likely to be a
bottleneck if he can release some of his workload.

Improvement in decision making - The manager's role is to inspire his people

to do a great job, and he will have done his job well if the decisions have a positive
impact on his organization.
 New perspectives - Equipping the team to make decisions is likely to expose
you to new ideas and options that you haven't considered before.

Team empowerment - more confidence and improvements on daily

performance.

3.

Positive and negative behaviors are the attitudes that contribute (or not) to a
good organizational climate within the company. Respect for the co-worker, for
example, is a positive assertive behavior. In employee meetings, respect the time
your colleague speaks, as well as your opinion. Being cordial to partners similarly is
part of positive behavior. Any type of action that can cause discomfort in any
member of the work environment is a negative behavior and for this reason, it should
be avoided.

The goal of organizational behavior is to predict, control and explain the

behavior and it can also be considered a simple way for a person to get to know
others around him and himself, thus having a self perception and self knowledge. To
identify these behaviors in employees, it is up to the leader to have two important
skills. They are: keen awareness and identifying solutions.

These points are essential and can create new habits that will open doors for
all employees who are affected by these practices of organizational behavior. But, all
of this is something that will only be achieved if those who lead them have enough
empathy to understand what are the points in human behavior at work that will need
to be developed. In addition some techniques can be used as:

Having emotional control and intelligence: The importance of emotional

intelligence is for life. Its essence occurs when we manage to reconcile the
emotional and rational side of the brain, neutralizing negative emotions, which
produce destructive behaviors and, then, potentiate positive emotions to generate
the desired results.

Communicate effectively: a professional can be highly trained, but if he or she

does not know how to communicate effectively, he or she will probably not achieve
good opportunities.
 Having good interpersonal relationships: It is important for success to know
how to have good relationships, which will guide the emotions of others. And so a
positive environment will be generated around you, improving not only your quality of
life, but also contaminating those around you.

To have self-motivation: To have the ability to motivate yourself, to find a

reason and the necessary strength to pursue what you long for to become a truly
fulfilled person.

4.

Consistency is a habit of posture that helps maintain an image of credibility in

a social environment. It translates into discourse and practice, more specifically in
the encounter of what is said and what is actually done during everyday life.

In our daily lives, small gestures, behaviors and ways of dealing with
problems and common situations transmit our image to the people around us, in this
way we will be evaluated and taken as an example.

5.

The communication plan in projects has the function of identifying the

communicative needs of the interested parties and defining the most appropriate
way for their distribution to occur. These requirements need to be documented and
worked out correctly with your employees. When communication is done properly,
the right information reaches the right professional. As a result, it is possible to
reduce noise, that is, failures in the transmission of messages, also reducing errors
in carrying out the project and, therefore, increasing productivity in each task.

Communication in projects is usually impacted by environmental factors and

organizational aspects. In the first case, we can highlight the organizational structure
and culture, governmental or industry norms and standards that must be followed,
the infrastructure and the human resources provided for the project, among other
internal and external issues that influence it in some way in what it concerns the
place where it is performed.

Organizational policies, procedures and processes must also be taken into

account for the construction of the communication plan - in particular the
requirements for communicating dictated by the company, the technologies
available, the standards for quality and information security, in addition to the specific
procedures for handling financial data.

In addition, it is also essential to consider the processes and technologies

used to store and retrieve corporate information. Here we can include the project's
file systems (paper or electronic), databases, lessons learned and references about
previous projects.

6.

Considering that the communication process is only successful when the

receiver understands when interpreting the message, considering the characteristics
of the target audience is essential for its success. Thus, the communication process
must focus on the profile of the employees of the organization in question.

Email, phone, internal chat or social network, which means of communication

is best suited to discuss certain subjects needs always to be considered. If you need
to centralize information from different sectors and different employees, use a shared
spreadsheet or an integrated information system such as project management
software.

Feedback is a fundamental tool for the success of any company, regardless of

its size or area of ​expertise. Knowing how to express an opinion that enriches
someone else's work and knowing how to hear opinions about their actions is very
important for the development of professionals and the organization.

When communication in the workplace is valued in a company, feedback

becomes part of everyday life. Through this constructive dialogue, employees and
the company know what to expect from each one and what to offer.
 Knowing how to listen and not only speak is also essential for clearer
communication in the work environment, valuing the opinion of employees and, with
that, gaining more respect and attention from them.

A good leader must set a good example, and always listen more than speak.
Reserve your speaking moments to give assertive directions to your teams, and to
point out ways of improvement through good feedback.

Create an environment where everyone's speech is respected, and you will

have a better related and more creative team, which directly impacts the results.
Good communication in the workplace, it is important to know the company's internal
public.

Personal contact is necessary to trust to be established. It is important that

the sender has access to the receiver's knowledge on the subject to be addressed.
Your language level and your degree of interest are extremely relevant items for the
harmony between the two to occur.

Communication in the workplace usually uses formal language. In order for

your arguments to have the necessary credibility, avoiding informal words like slang,
for example, is recommended.

But excessive formalities are not always welcome. While in the relationship
with superiors, customers, or in a serious matter this language can bring you greater
credibility, in other less formal moments it can be creating an unnecessary tension.
The ideal is to adapt the speech with the best words and the tone of voice according
to the moment.

It is necessary to be assertive when practicing communication, passing on

your opinions and the necessary information in a safe, clear and objective way. It is
essential to be objective and get to the point. This is valid for any means of
communication to be used. Saves time and facilitates understanding when
communication is well planned. Always be objective when informing about changes,
new procedures, hiring and dismissal of team professionals.

7.
 Conflicts can have varied causes and, in general, occur when we think
someone is preventing us from achieving something we want or when we feel
threatened. One type of conflict is related to differences in the definition of
objectives, that is, where we are going. This type is very common among partners,
on boards of directors and in senior management.

The conflict is not good or bad in itself; Fundamental is how conflict is

addressed. Many conflicts are necessary for the growth of a company. For example,
on issues related to innovation and organizational change, the strength of good
management is that "if we don't change, we won't survive." This precept places a
high demand on the ability to manage transitions and form agreements. Often, the
company is doing well, its main product stands out in the market, but environmental
change requires reformulations.

If ignored or mismanaged, conflicts tend to intensify, leading to wear and tear,

significant losses or the very dissolution of the business. Conducted properly, they
can be a source of growth and renewal.