“QUALITY CONTROL DEPARTMENT”

Quality control, or QC for short, is a process by which entities review the quality
of all factors involved in production  ISO 9000 defines quality control as "A part of
quality management focused on fulfilling quality requirement”

The basic tool for the improvement of the quality control department is
plan-do-check-act model , also called the Deming Cycle.

 PLAN-DO-CHECK MODEL:
Plan: Identify an opportunity and plan for change.

Do: Implement the change on a small scale.

Check: Use data to analyze the results of the change and determine whether

it made a difference.

Act: If the change was successful, implement it on a wider scale and continuously
assess the results. If unsuccessful, begin the cycle again.

For this process you have to complete the following steps:

 INITIAL STEP:
Assemble the team to identify a specific process issue requiring improvement.

 FINDING ROOTS OF PROBLEM:

Engage in processes to identify root causes of the problem

 USE OF SYMBOLS:

Chart the current process

used. Typically, some form
of flowcharting will assist
you to do this. The most
commonly used symbols in
flow charting are as
follows:
 CHART THE PROCESS DIAGRAM:
Chart the ideal process that the team envisions will improve the process.Typically,
when compared to the current process, this will reveal the opportunity to eliminate
steps that are redundant, time-consuming, or inefficient in other ways.

 IDENTIFY THE BOTTLE NECK PROCESS:

Agree on the ideal model and identify the barriers and bottlenecks that may prevent
its implementation and discuss how to address them.

 IMPLEMENT THE CHANGE:

Implement the change. Determine how you will measure the effectiveness of
the change and evaluate the new process accordingly.
 MAKE THE MODIFICATIONS:
Check progress at the agreed-upon time. Make modifications as necessary. If
change proves ineffective, return to the initial steps to identify causes and create
a new ideal process.
 OTHER TOOLS/TECHNIQUES:
The other tools used for the improvement of functionality is the statistical
production tools which are given below:

1. Cause and Effect Diagram

2. Pareto charts

3. Scatter diagram

4. Control charts

5. Histogram

6. Flow charts

7. Run Diagrams