"A comparative study on customer setisfaction towards

telecommunication service"

"A comparative study and analysis on customer setisfaction towards

telecommunication service"

A COMPARATIVE STUDY ON CUSTOMER SATISFACTION TOWARDS JIO & AIRTEL

WITH REFERENCE TO MONGALDOI CITY

objective
*To make a comparative study on The customers regarding satisfaction on
different factors …................ (IDENTFY CORRECTLY)

*To analyse analyses the plan difference between the verious

telecommunication company

*To analyses difference plan between airtel and jio telecommunication

company
PRIMARY OBJECTIVE

 To find out the customer satisfaction towards Airtel and Jio services at mongodoi city

SECONDARY OBJECTIVES

o To assess the association between demographic variables and factors of customer satisfaction.

o To identify the customer satisfaction towards the services rendered by both Airtel and Jio.

o To access the customer satisfaction towards signal coverage, data plan, value added services, payment options of
Jio and Airtel.

*To access the customer setisfaction towards signa,data plan and value added
service
*To identify the factors influencing the customer satisfaction of mobile service
use

*To identify the verious problem facing by the customer

*To understand the competition among the verious telecommunication

company

*To understand the price sensitivity of the plan of telecommunication service