DECLARATION

I, the undersigned hereby, declare that the project report entitled “A STUDY OF
CUSTOMER SATISFACTION FOR VIDEOCON D2H IN PCMC AREA”. Written
and submitted me to the Savitribai Phule Pune University in partial fulfillment of the
requirement for the award degree of Master of Business Administration under the
guidance of Dr. Raj K Mishra is my original work and the conclusion drawn there in are
based on the material collected by myself.

Place: Pune

Date: MR. JADHAV PRASHANT SUBHASH

 ACKNOWLEDGEMENT

I take this as an opportunity to thanks with bottom of my heart all those without
whom the journey of doing my project would not have been as pleasant as it has been to
me. Working on my project was a constant learning experience with all sweat and tear
which was its due but not without being richly stimulating experience of life time.

I am very thankful to Director ………….. & HOD Marketing …………. for

giving me their valuable advice and guidance towards fulfillment of the project. For any
project to be a success, it is very important to get the right guidance and support which I
got from my Project Guide Dr Raj K Mishra I express my gratitude to my faculty
guide for inspiring me throughout the project.

I want to express my deep gratitude to our institute Pune Institute of Business

Management, Pune for giving me the opportunity to undertake this project and enhance
my knowledge

Finally I would like to convey my heartiest thanks to all my well wishers for their
blessing and co-operation throughout my study. They boosted me up every day to work
with a new and high spirit.

MR. PRASHANAT JADHAV