WORKSHOP – Basic TroubleShooting

1.What is a Virus?

2. Find the words

VIRUS OFFICE LINUX WINDOWS
BROWSER PROGRAMMING HARDWARE
SOFTWARE
3.If an application is frozen, what should you
do?
a.Wait to the application close itself
b.Force quit the application.
c. Restart the computer
4.A key has stopped working. Organize the
following
( ) Check if the keyboard is connected
correctly
( ) Check if there are more keys that are
not working
( ) Check if the keyboard cable is
damaged
( ) Change keyboard / key
5.Describe three options that can help you
when you cannot hear the sound on your
computer
6.What is a Software?

7. I have a problem with my computer, I cannot

send an email and the webpages is not
loading. What problem do you think that I
have?

8. The following features are of the:

9.If you need to clean your computer, you
should take care of this. Please organize the
following:
( ) Cleaning area is large, flat, and clear
of clutter
( ) Ground yourself with anti-static wrist
band or others means
( ) Make sure computer is off and
unplugged
( ) small dish ready for thumb screws
10. Write four important things that you
need to take care of your Software
Maintenance