TASK / ACTIVITY / SUPPORT CUSTOMER TYPE DOCUMENT NEEDED

(INTERNAL/EXTERNAL) FROM CUSTOMER TO

PROCESS REQUEST

Guys kahit simple lang, kahit Tagalog. Basta i-bullet nyo lang yung steps, at ako na bahala mag-translat
standard forms. Pagdating sa SIPOC, mag-one-on-one siguro tayo via Google Meet.
Troubleshoot laptop issue. Internal Freshdesk ticket or Service
Cannot boot up. Request

Request to install new Internal Freshdesk ticket or Service

software or tool in CIC Request
computer

Printing issue using CIC Internal Freshdesk ticket or Service

desktop Request
 STEPS

yung steps, at ako na bahala mag-translate into our

tayo via Google Meet.
1. Push power button. If laptop does not repond or boot-
up, connect laptop to its charger. Ensure that charger is
in good condition
2. Put some steps here
3. Put some steps here
4. Put some steps here
5. Put some steps here
X. Put some steps here. Stop if laptop starts or if issue
beyond CIC IT Support. Call external service provider for
support.

1. Check if the requested software has reputational risk.

May coordinate with ISU.
2. Check if the requested SW is free or licensed. If
licensed, ask user if he/she acquired licensed.
3. Put some steps here
4. Put some steps here
5. Put some steps here
X. Put some steps here. Stop if laptop starts or if issue
beyond CIC IT Support. Call external service provider for
support.

1. Put some steps here

2. Put some steps here
3. Put some steps here
X. Put some steps here. Stop if laptop starts or if issue
beyond CIC IT Support. Call external service provider for
support.