Q1. What are the key problems for Whirlpool?

1. Infrastructure and Technology problems:

● Integration of new motor component with existing infrastructure in short duration.
● Transportation delay due to bad infra in china.
● Whirlpools requirement of ISO 9001 Quality system is restricted
● Long sampling test to process to be qualified as a process

2. Lack of time for selection of DC motors in less than 6 months.

3. The supplier had to agree to some aggressive payment terms.
4. Lack of capacity of foreign resources
5. Very strict supplier scoring and assessment process.
6. Dealing with poor quality local suppliers

Q. 2 Pros and Cons

Pros:
● Loyal customer base due to the reputation of being a brand that provided high
quality
● Poviided resources to supplier to close gap in small frame(capacity building help)
● The company’s focus was on quality right from conceptual stage and continued
throughout the manufacturing process.
● Highly competitive (competitors : Electrolux, General Electric, LG) pricing.
● Invested in innovation.
● Focus on training and development of employees( 6 Sigma training)
Cons:
● Strict supplier scoring process
● New product launch in short time span
● Emphasis on both quality and cost (very tough to maintain in long run)

Q3. Importance of scoring and assessment strategy

● Very strict supply quality requirement ISO 9001 certification.
● Not all were were certified
●
Q4. Supplier assessment strategy