1.

The phase in the history of facility management that is being described is the
1980s, where the cost-cutting initiatives of companies deal in outsourcing of noncore
services. For the ABC Corporation, they can maximize operational efficiency through
giving importance to the labor force of the company. It will be easy for them to examine
the employee's performance and give the right incentives for their hard work.
2.
 It enables a more cost-effectively working process within the business.
 Complete management and maintenance of the organization's culture, people and
assets of the business.
 It improves the efficiency of the business.

3. Atlanta Inc. will be able to achieve its main objective if it will follow the proposed steps in
facility management approach. In order to establish organizational procedure, the company
must involve strategic analysis, procure the services, and manage its performance.

4. The key concept of facility management being described in the scenario is sustainability
simply because Pacific Industries is taking responsibility in protecting the wide life and is aware
of their obligations and liabilities.

5. The key concept of facility management being described in the scenario is the informed client
function. Seeing that the company manages the implementation of outsourcing and minimizes
uncertainty, it understands and specifies requirements and targets so therefore, it attain to be
the market leader in the industry.