XYZ has up-to-date equipment.

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XYZ keeps its records accurately. REL / ASS / TAN / EMP / RES
XYZ's employees are well dressed and appear neat. REL / ASS / TAN / EMP / RES
Employees of XYZ are polite. REL / ASS / TAN / EMP / RES
When XYZ promises to do something by a certain time, it does so. REL / ASS / TAN / EMP /
RES
XYZ does not have operating hours convenient to all their customers. REL / ASS / TAN / EMP /
RES
XYZ is dependable. REL / ASS / TAN / EMP / RES
XYZ does not give you individual attention. REL / ASS / TAN / EMP / RES
Employees get adequate support from XYZ to do their jobs well. REL / ASS / TAN / EMP / RES
XYZ does not tell customers exactly when services will be performed. REL / ASS / TAN /
EMP / RES
You do not receive prompt service from XYZ's employees. REL / ASS / TAN / EMP / RES