Jonathan Chappell <srjoben@gmail.

com>
1:35 PM (22 minutes ago)
to Discord

Your response to our friend threatening to end his own life was to ban his account
and cut off his contact with us.
Removing one of his only means of support while he was in crisis and I was actively
talking to him trying to convince him not to commit suicide was malicious.

You need to restore his account

And then you need to put me in touch with someone higher up than you that I can
talk to about improving your policies.

So far the Discord Trust and Safety team has forfeited my trust and not increased
anyone's safety.

On Sun, Oct 4, 2020 at 2:26 AM Jonathan Chappell <srjoben@gmail.com> wrote:

You contact the fucking authorities. You're the one with the resources to do so. I
don't know where he lives.

He's gonna die and you gave me a form letter. His life is in YOUR hands.

On Sun, Oct 4, 2020 at 2:04 AM Discord <support@discordapp.com> wrote:

##- Please type your reply above this line -##
Your request is 9303730 has been updated. To add additional comments, reply to this
email.

Raize (Discord)

Oct 3, 2020, 23:04 PDT

Hello,

Thank you very much for reaching out — we understand that this can be a concerning
and difficult situation.

Our team will take the messages under review and take action as appropriate, but in
the meantime, you may want to offer the user the Lifeline number which is available
24/7 for emotional support (1-800-273-8255) or a number from this list of worldwide
crisis hotlines here. Although we're not affiliated with staff at these hotlines,
they're trained to help and guide callers with ways to address things that are
bothering them.

Finally, if you feel like another user is in urgent trouble you may consider
contacting the authorities right away and let them know what's going on, regardless
of the information you're able to provide. They generally have more investigative
resources and can contact us for information that we aren't able to disclose to
others.

Sincerely,
Discord Trust & Safety
Srjoben

Oct 3, 2020, 22:44 PDT

A moderator on my discord Roguetech server has become extremely upset following an

argument and is now making threats of self harm, and posting pictures holding an
insulin injector against his skin, threatening to give himself a fatal overdose.
All i know is he lives in Australia, and may be named Tim Betts.

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