ABSTRACT

The increasing globalization of retailing, constant connectivity, contextual

relevance, and a multi-screen world are changing both online and offline shopping. As
the in-store experiences blur, it is opening up exciting new possibilities for forward-
thinking retailers. Today’s retail business is highly dependent on information and if
barriers are not met, a thriving business will soon be doomed (Mansoory and Mehra,
2010). Today, the information technology (IT) investment in the retail sector has
increased significantly. IT plays an important role in the management of complex retail
operations. Market knowledge, as well as control of data and information is essential to
obtain a competitive advantage in the retail sector. Today’s consumers are well updated
than ever and they shop to greatly increased expectations for service and price. Retailers
are beginning to notice that technology’s role is one of an enabler. Essentially,
information technology can speed up processes and increase sales, improve customer
retention rates and deliver cost saving benefits to the company.

Keywords: Information Technology in store, Retail trade, Innovations, Customer

Satisfaction, Cost benefits, management.

TABLE OF CONTENT
1.0 Introduction
1.1 The Retail industry
1.2 Supply chain and distribution channel.

2.0 The Concept of Management Information System and Decision Making

2.1 Factors responsible for the need of Information Technology in Retail
2.2 Technology used in Retail industry
2.2.1 E-pos
2.2.2 Data mining
2.2.3 Rfid
2.2.4 Electronic payment
2.2.5 E-Commerce
2.2.6 Smartphone and Mobile Apps
2.2.7 Social Media
2.2.8 Internet of Things
2.3 Technological Development and changes in the retail industry

3.0 Globalization
3.1 Dimension and aspect of Globalization
3.2 The interaction of Globalization and ICT

4.0 The importance and impact of Management Information System

4.1 The influence of Management information System on the retail industry
4.2 Fundamental opportunities and challenges of Management information System on the
retail industry

5.0 Conclusion and Recommendation

Reference