CH (9)

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Resource Management

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 CH ( 9 ) Resource Management 2

Introduction
This knowledge requires you to understand six processes, as described
in the book PMP®
Exam prep: Plan Resource Management, Estimate Activity Resources,
Acquire Resources, Develop Team, Manage Team, and Control
Resources.
The term resources has a broad meaning here, including both the
people involved in the project (inside and outside the organization)
and the materials , equipment, and supplies needed to complete the
work.
For example, resource management includes developing team
members̓ skill creating recognition and reward systems for them.

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What is the process of resource management?

Plan Resource Management
Estimate Activity Resources
Acquire Resources
Develop team
Manage team
Control Resources
What are the key outputs of the plan Resource Management Process?
Resource management plan
Team charter
Project documents updates

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What are the key outputs of Estimate activity

Resources?
Resource requirements
Resource breakdown structure
What are the key outputs of the Acquire Resources
process?
Physical resource assignments
Project or work assignments
Resource calendars

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What are the key outputs of the Develop Team Process?
Team performance assessments
Change requests
Project management plan updates
Project documents updates
Organizational process assets updates
What are the outputs of the manage team process?
Change requests
Project management plan updates
Project document updates
Enterprise environmental factors updates

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What are the key outputs of the control Resources

Process?
Work performance information
Updates to project documents and project
management plan
Change requests

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What are the resource responsibilities for project managers?

Determine human and physical resources needed
Negotiate with resource managers and confirm availability of assigned
resources
Create a project team directory and job descriptions for team members
Make sure all roles and responsibilities are clearly assigned
Create a resource management plan
See the full list in the Resource Management chapter of the PMP®
Exam Prep, Ninth Edition

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What is the difference between a RAM chart and a RACI chart?

What does RAM stand for?
What does RACI stand for?
The Responsibility Assignment Matrix (RAM) chart cross-references team
members with the activities or work packages they are to accomplish
The RACI chart defines role assignments more clearly by noting how team
members are to be involves with four categories: Responsible, Accountable,
consulted, informed (RACI)

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What is the purpose of an organizational breakdown

structure?
To assign project responsibilities to division or
departments within the organization, such as
marketing, product development, or IT

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What are the key elements of a resource management plan?
Human resources
 Identification of human resource requirements
 Roles and responsibilities
 Project organizational chars
 Process for acquiring human resources
 Training, team development, and recognition
 Project team management
 Compliance
 Safety
 Release of human resources

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What is the purpose of a team charter?

A working agreement developed by the members of the
project team; it describes the approach the team will take
regarding communications, decision-making, and conflict
resolution, as well as ground rules for team meetings

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What is Preassignment ?
When is negotiation necessary?
Preassignment : Resources, both physical and team, that are assigned
before the project begins
Negotiation is necessary when resources are not preassigned ; this includes
gaining resources from within your organization and in procurement
situations
What is multicriteria decision analysis?
Using a set of criteria (such as availability, cost, experience, location, skill
set, knowledge, or training) to evaluate potential team members

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Name and explain the four motivation theories.

McGregor's theory of X and Y:
Managers believe workers are incapable (X) or employees can direct their
own efforts (Y)
Maslow's Hierarchy of Needs: people are motivated by using their skills
and contributing to the project
McClelland's Theory of needs: people are motivated by one of three
needs (achievement, affiliation, power)
Herzberg's Two-Factor Theory of Motivation: Hygiene factors are not
sufficient to motivate people; motivating agents will keep people
energized and engaged

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What are the responsibilities of the project manager when it comes to

team building?
What are some characteristics of team building?
Guide, manage, and improve the interactions of team members
Improve trust and cohesiveness among team members
Incorporate team-building activities into project activities
Team building requires a concerted effort and continued attention
throughout the life of the project
WBS creation is a team-building activity because it allows team
members to actively engage in the planning and ownership of the
project

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Team building should start early in the life of the project

According to the Tuckman ladder, what are the stages of team
formation and development?
Forming
Storming
Norming
Performing
Adjourning

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Why is influencing an important part of the project manager's

role?
By listening to differing viewpoints, acknowledging them, and
then using communication and persuasive skills,
A project manager can develop mutual trust, and, eventually,
agreement within the team

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What is a team performance assessment?

What are project performance appraisals?
Team performance assessment: an assessment by the
project manager meant to evaluate and enhance the
effectiveness of the project team
Project performance appraisals:
Evaluations of the performance of individual team
members

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How can the training of team members positively impact the project?
Training can help decrease the overall project cost and schedule by
increasing efficiency
What is colocation?

What are the challenges of a virtual team?

Colocation: the entire team has offices together in one place or one room
Challenge of virtual teams: Extra efforts will be required to keep everyone on
a virtual team informed, engaged, and committed to the project work;
there is an emphasis on communication

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Name some communications technology tools that can help a team keep in
touch during a project.
A shared portal
Video or audio conferencing
Email and online chat
Why is it valuable to provide recognition and rewards to a team or individual
team members?
In addition to recognizing past accomplishments, rewards provide incentive
for ongoing achievement and efforts

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What are some of the key actions a project manager can take to help challenge
team members to be part of a high-performing team?
Track and evaluate team performance
Provide leadership
Deal with team issues and facilitate conflict resolution
Negotiate and influence
Adjust plans based on performance data
Manage risks to team success
Observe what is happening
Use an issue log to track resolution
Actively look for and help resolve conflicts among team members

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What is an issue log?

A record that lists the project issues, their causes and
impact on the project, the person(s) responsible for
resolving each issue, the issue status, and target
resolution dates

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What are some of the different types of leadership and management

styles?
Directing Democratic
Facilitating (Participative)
Coaching Analytical
Supporting Charismatic
Influencing Laissez-faire
Delegating Driver
Consultative Autocratic
Consensus consultative-autocratic
Bureaucratic

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What are the different types of power?

Formal (legitimate)
Reward
Penalty (coercive)
Expert
Referent

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List the most common sources of conflict on projects,

in order of most to least common
1. Schedules
2. Project priorities
3. Resources
4. Technical opinions
5. Administrative procedures
6. Cost
7. Personality

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Name some conflict resolution techniques.

Collaborating (problem-solving)
Compromising (reconciling)
Withdrawal (avoidance)
Smoothing (accommodating)
Forcing (directing)

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Define collaborating (problem-solving).

Define compromising (reconciling).
Collaborating: openly discussing differences and
incorporating multiple viewpoints to achieve
consensus (a win-win solution)
Compromising: finding an outcome that brings some
degree of satisfaction to all parties involved
(a lose-lose solution)

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Define withdrawal (avoidance).

Define smoothing (accommodating).
Define forcing (directing).
Withdrawal: postponing a decision or avoiding the
problem
Smoothing: Emphasizing agreement rather than
differences of opinion
Forcing: pushing one viewpoint at all expense of
another (a win-lose solution)

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What is emotional intelligence?

The ability to recognize and express ones emotions
appropriately, and to perceive and manage the emotions
being expressed by others using observation,
communication, and interpersonal skills

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 The End
Thank You

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