Adama Science and Technology University

School of Business and Economics

Department of Management

Questionnaire to be filled by employees of Ethio-telecom, Adama branch

Dear respondent

Prospective degree graduates of Adama science and Technology University,

management department students prepare this questionnaire. The main
objective of this questionnaire is to get information that can serve for the study
of the role of effective communication in resolving conflict in your office.
Therefore, your correct and genuine responses would play a great role for the
success of our study and the researchers will be responsible for the
confidentiality and anonymity to yourself and your response. This
questionnaire is subdivided according to the following specific objectives of the
study:

1. To identify the sources of conflict.

2. To assess the relationship between communication and conflict.

3. To identify the functions or roles of effective communication in resolving

conflict.

4. To assess the procedures or processes of effective communication in

resolving conflict.

Note:-please put a tick mark (√) on a given box and answer open ended
questions by writing your answer on the space provided and no need of writing
your name.

Thank you in advance for your cooperation

Part I: Personal information

1. Sex Male Female

2. Age 18-28 29-38 39-48 49-58 above 58

3. What about your educational level?

10th completed First degree

12th completed Second degree

Diploma others (please specify)

4. Work experience?

Less than 2 years from 5-10 years

From 2-5 years above 10 years

Part II: Basic questions

 Specific objective one

5. Did you face a conflict with workers of your department and /or other
department?

Yes No

6. If your answer for question number 5 is ‘yes’ what were the reason or source
of the conflict?

Communication factors structural factor

Personal behavior factors others (please specify)

7. If your answer for question number 5 is ‘yes’ in what way your organization
try to resolve the conflict?

By communicating effectively By punishment

By court judgment By other means (please specify)

8. How do you rate or see the level of employee grievances or compliant

answered by management?

Very high High Medium Low Very low

9. In which level you rate communication factor as a source for conflict?

Very high High Medium Low Very low

10. In which level you rate personal behavior factor as a source for conflict?

Very high High Medium Low Very low

11. In which level you rate structural factor as a source for conflict?

Very high High Medium Low Very low

 Specific objective two

12. Do you think effective communication play a key role in resolving conflict
that occurs in your organization?

Yes No

13. If your answer for question number 12 is ‘yes’ in which type of conflict,
communication plays a great role?

Personal conflict

Organizational conflict

Other type of conflict (please specify)

14. What do you think, which type of relationship communication and conflict,
have?

Direct relationship Inverse relationship

Complex relationship (which means based on situation)

Other relationship (please specify)

15. How do you think about effective communication in resolving conflict in

your organization and its relationship and please write if you have any special
course of action regarding the issue?

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 Specific objective three

16. Is there any formal discussion in your organization regarding conflict

resolution?

Yes No

17. If your answer for question number 16 is ‘yes’ how many times?

Once a month twice a month

Once a six month once a year

Others (please specify)

18. If your answer for question number 16 is ‘no’ what is/are the reason?

Because it’s almost useless

Because the management do not give attention

Because there is no enough time others (please specify)

19. How do you see communication that takes place in your organization?

Sufficient Moderate Not sufficient

20. If your answer for question number 19 is ‘not sufficient’ what is/are the
reason?

Lack of attention

Lack of awareness regarding communication use

Difference attitude for communication

Others (please specify)

21. If your answer for question number 19 is ‘sufficient’ what level,

communications have in resolving conflict?

Very high High Moderate

Low Very low

 Specific objective four

22. Which type of communication channels in your organization?

Formal communication channels

Informal communication channels

23. If your answer for question number 22 is ‘formal communication’ what are
the processes of your organization formal communication?

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24. Which type of direction your organization communications have?

Upward Lateral Downward

Diagonal other type (please specify)