Rendi firman

XII OTKP 2
Complaints

X: Hello, good morning..

Y: Good morning, can I help you?

X: Yeah, my name is Mr. Reey. Can I speak to the owner of liatliatdulu.com?

Y: Yes, I’m. Anything I can do for you Mr.?

X: I want to complain about the shoes I ordered from this online shopping site last week.

Y: Ok Mr. what happened?

X: I'm afraid there is a slight problem with their size. I had ordered size 40 for those shoes, but you sent
me size 41. I need to get the size I have ordered before.

Y: Ok Mr., would you mind returning the shoes to my address and once it arrives here, I will send you
the shoes you have ordered. I'm sorry, we promise never to make the same mistake again.

X: Not at all. I will send the shoes this afternoon.

Y: Ok Mr. once again I'm really sorry; we'll not do the same mistake again.

X: Ok no problem. See you.

DEALING

Dinda : Mummy, who did wash my uniform?

(Dinda: Ibu, siapa yang mencuci seragamku?)

Mummy : I did not. it was washed by Tuti. What’s wrong with it?

(Ibu : Bukan aku. Itu dicuci oleh Tuti. Apakah ada yang salah?)

Dinda : Look at this! there is much black spot on it. I have to wear tomorrow Monday .

(Dinda: Lihat ini! ada banyak titik hitam di atasnya. Aku harus memakai besok Senin.)

Mummy : Ok, let me wash it with the whitening soap first.

Rendi firman

XII OTKP 2
(Ibu: Oke, biarkan aku mencucinya dengan sabun pemutih.)

Dinda : How was much spot?

(Dinda : Bagaimana bisa dibanyak tempat?)

Mummy : She could wash by mixing the dark clothes with yours.

(Ibu: Dia mencuci dengan mencampur pakaian gelap dengan Seragam milikmu.)

Dinda : I want to complain about it, She must separate the dark one and white one.

(Dinda: Aku ingin mengeluh tentang hal itu, Dia harus memisahkan yang gelap dan yang putih.)

Mummy : Yes, she will be at home this morning.

(Ibu: Ya, dia akan berada di rumah pagi ini.)

Cancellation:

A: Hello ma'am, I am sorry but, I have to cancel my reservation for tomorrow. Is that okay?

B: Yes, that's okay. But, I'm afraid you might have to pay the charges.

A: That's fine.

Confirmation:

A: Hello, I'm calling you to confirm my reservation for tomorrow.

B: Okay, sir.