Consider the following questions When talking to end users What is your job title? What are your daily tasks and workflows? Can you walk me through a typical day of yours? Whom do you work closely with? What software and tools do you use? How advanced would you say you are with the x y z tool? When do you feel you succeed in your role? What are your main challenges at work? How do you solve them currently? What outcomes do you expect? What are your goals? OOOO0OO0O000000 CELONIS TRAINING