Includes: Vocabulary Practice Functional Language’Practice Optional Grammar Practice © Writing Plan PagesContents ‘1 Vocabulary and Functional Language 4 Ti Vocabulary and Functional Language 24 Grammar Practice: to be, have got 46 Gremmar Practice: Comparative 68 Writing Plan Pages 86-87 adectves, Superative adjectives Writing Plan Pages 9697 2 Vocabulary and Functional Language 6 Grammar Practice: Present Simple, 48 TZ Vocabulary and Functional Language 26 Imperative, Lets Grammar Practice: Comparison of 68 Writing Plan P adjectives, Adverbs of manner and ting Plan Pages 88-89 pi 3 Vocabulary and Functional Language 8 Writing Pian Page 98 Grammar Practice: Prosent Continuous, 50 | Conc ietcee Crny | 18 Vcciesiaanieiiteoial Lange 20 Grammar Practice: Past Continuous, 70 4 Vocabulary and Functional Language 10 Past Simple / Past Continuous Ftd pl neg deletes ad 14 Vocabulary and Functional Language 30 How much / How many Grammar Practice: Present Perfect 72 Writing Plan Page oo simple § Vocabulary and Functional Language 12 eee 100 Grammar Practice: Past: to be, 64 ‘15 Vocabulary and Functional Language 32 There ves / There were, Past Simple Grammar Practice: Present Perfect 74 AMtrative Simple / Past Smplo, used to ‘Writing Plan Page on : Writing Plan Page 101 6 Vocabulary and Functional Language 14 16 Vocabulary and Functional Language 34 Grammar Practice: Past Simple: 58 Grammar Practice: Relative Pronouns 78 Seta 7 Vocabulary and Functional Language 38 | Whiting Plan Pago 2 | Grammar Practice: may/ mit, 3 | 7 Vocabulary and Functional Language 16 Review of Modals | re Ee eee = 18 Vocabulary and Functional Language 38 | Present Continuous with future meaning, E Futuro: wit Grammar Practice: Present Simple 80 | Passive, Past Simple Passive |} & Vocabulary and Functional Language 18 Grammar Practice: Personal and Object 60 Pronouns, Possessives. Frst Conditional 19 Vocabulary and Functional Language 40, Grammar Practice: Second Cancitional, 62 See ye contort © Vocabulary and Functional Language 20 Wilting Pian Page 402 Grammar Practoe: Models (ean, cou, 62 ¢ 20 Vocabulary and Functional Language 42 ‘must, mustn't, shoukd) Writing Pian Page 93. Grammar Practice: Grammar Review 84 Writing Plan Pages 103-104 WO Vocabulary and Functional Language 22 Grammar Practice: have to / don’t 6a rave to, don't have to / mustn't Writing Plan Pages 94-951 Vocabulary and Functional Language ea 1 Cele the corect answ. 4 Look: at the sign below. Then complete the 1." The Chief Accountant / A Junior Sentences with ordinal numbers. Administrative Assistant knowe how much ‘money the company nae got. 2. The Receptionists / Laboratory Technicians examine Our products carefully. That's their T&T Software job. Barnes Sportswear 3. The Marketing Director / Head of Research and Development designs and develops BEI Computers new products. = 4) Ti Foor Oesaer (Aco ; eee Programmer develops business plans. an 5. A Customer Service Clerk / Sales = Representative tries to sell products to a8 G6 | mc pau ‘many people as possile, ap 6 5 | Stuart Fashions 2 Match A to B to form correct sentences, Pay attntion to te worde in bole, A 1. The Senior Administvative Assistant ... 2. The Human Resources Director 3. A Customer Service Clerk 4, A Telemarketing Representative 5. The Head of... 6. The Managing Director 8 a cans nscempany 1. Tremoble shen smear on he deals with customer problems eens eer te ._tboks ater the company’s computers dental cine — 4. organises mecings and conferences. 3. TaT Software ison the “© looks for new employees forte foo company 4. Youtl ind Stuart Fashions on the {sells things on the phone a sor 5. Thole offces are on the 3 Complete the ordinal numbers withthe fo missing letters. 6 cowte _- floor for Mason tst- tut Transport Services, and 20nd 7. REM Technology on the oe ad-h *too1 ath- oo 8. ABP Bectronics ison the 5th- fn floor. 6th~ 1 .t. 5 Match the words in A to their definitions in B. Th geome, x B 8th- 1. coat @. acold drink om it 2 umorota ae He ect word under enh pte toon 2 Thao ate warnousedasian at «UD uM «ar tam cht “you where to go. ~ . - 3. The Fhanclal Droctors ote i onthe 2th 3 floor = that's the laboratory. A 4. We keep our products in the ground floor. | sau ©. All people entering the lift must wear a white ‘coat and hat. S 6. Humsn Resources is on the frst floor so you ccan wak up the reception. i 7. Take the lobby to the ath floor Mr Carson office is Room 912, 8. Fil go dow to the stairs to greet our visitors.& Circle the conect answer. 4, Open the door / ceiling. Someone's there Be carefull There's water on the wall / floor. Its late, YMe must enter / eave now. They put some nice pictures on the walls / ceilings. Nearer Can you please open the window / floor? I's hot in here. \’m going into / looking for Mr Scott. Can you helo me, please? There's a fre! We must go Into / get out of ths building! AMINO 7 Look at the floor plan and complete the sentences with the words below. ‘Accounting Department 101 lift stairs ‘opposite « go past « on your laft » next to at the end of the corridor + on your right (On the frst floor, the stairs are The Accounting Depertiment is ‘When you get out of the it, Telemarketing is Room 103 and the R&D Department are ‘When you leave Room 102, Room 103 is, ‘When you get out ofthe it, a and you'l see Human Resources an your left. Complete the mini-dialogues with the phrases below. Marketing RD 02 108 the tt room 101 a wom Oustomer Sevices bah 2 yee, \ it's on your right when you get out of the lift + where's Joseph « haw can | help you "ve got a mesting with Mrs Wells + where is the women’s toilet « thank you 1 AL BXeU8 ME anne B: k's over there, & 2. As Good morning, B: A ‘Thank you very much, 2 ° ue a the Marketing Director of BIO Enginecring. | see. Mrs Wells’ office is on the fth floor. I's Room 501 _.-'? I need his help.‘Write the correct time under each clock. Its five o'clock. ¢ I's quarter to five. It's ten past five, © I's half past five, Its quarter past five. 2 Look at Mr Lareon's thnetable. Then complete the sentences below with the correct time In words. (09.00-10.20 ~ meeting with Financial Director 10.30-18.00 - visitors from Japan gt — lunch with Mrs Larson 19.45 — flight to Sern 28.00 ~ arrive in Bertin 1. Mr Larson has got a meeting with the Financial Director ftom to 2. The visitors from Japan are arriving at and leaving at 3. Mrand Mrs Larson are having lunch at 4, Mr Larson's fying to Betiin at 5. Heis ariving there at i S Vocabulary and Functional Language 3. Chole the correct anewer to show you understand the words in bold. 1. You take minutes a. atameeting bin the laboratory 2. You distribute post to people from different a. counties b. departments 3. You use a... to type a letter, 8. clock b. computer 4. You file doournents to... ther. 8. oO b. send. 6. lotton order office supplies tke 2, milk, coffes and tea bb. pens, pencils and paper igich A to B. Pay attention to the words in bold. A 1. Can | please speak to Ms Martin? 2. Cathy, I need to see the Menaging Director iis wook, Dave, Pm leaving the office for about an hour 4, Linda, [need some information about a company called MayJewels. 5. Jeary, the meeting will start at 11.00, not at 9.00. 6. We need the docurnent but we haven't got Internet access now B a. OK, Iilsend a fax bb. She's not in right now. Can | take a message? . I'l search the Intemet to see what I can find, d. OK. Should | answer the phone while you're out? , I'l send an e-mail to everybody about the change, f. OK. Ill schedule a mesting for you Clrole the correct answer. 1, There are 25 tables / desks in the cafeteria, 2. can't sit on this cher ‘lamp. I's not ‘comfortable 8. You can pul your books an the shredder / shelf. 4, can't type because my keyboard / filing cabinet isn’t working, 5. Putall your rubbish in the screen / ‘waste paper bin, 6. We need to order paper for the mouse / printer& Complete the chart with the words below. shredder « filing cabinet « computor 4. The room is hot. 2, You need to search the Ineret. 3 The room is dark. 4, You must destroy some confidential documents. 5, You want to make copes of a document. 6, You want to keep important paper documents photocopier lamp. runnawans 7 Look at the pictures and complete the sentences with the prepositions below. in front of « under « in « between « behind © near « around + above + on 1. The shells snes the desk, 2. The mouse is the keyboart and the book, 8. The documents are cone tne fn cabinet 4. The dock is the waste paper bin. Match the sentences in A to the sentences in B. A 1. What would you lke me to do frst? 2. When is my meeting with Mrs Adarns? 3. I'd like you to join the meeting with the marketing team. 4, Is thera anything you'd like me to order for you? Let's see where we'll out everything. 6. There isnt enough s0ace for the photocopier there. 7. Where s the stockroom? 5. The people are. - the table. 6 The catis.. the computor. 7. The keyboard is vn tHE SOFEON, 8. The manis the alr-conaitioner. 9. The coffee is the table 8 — &. We can put the desks next to the windows. -b, No problem. Do you want me to take ‘minutes? Please type these Ketter. So let's put it next to the printer, Ws oppesite the warehouse, is at 11 o'clock. No, thank you.10 4A Vocabulary and Functional Language Match A to B fo form sentences ahout the picture. The wring pad ie next to. ‘The paper clips are on. ‘There is ating binder under ‘There are staples between The sticky tape is next to ‘The rubbers are in the pencil ang the pen, the marker, the writing pad, the envelopes, abox. the scissors, reeegee Look at the picture in Gxereiee 1 again ancl complete the sentences with the phrases below. a box of © a packet of » a roll of « a pair of 1. Thereis ~- staples. 2. There's also. envelopes. 3. Thereis. _—~--- Scissors. Be THEE 8 cnn sticky tape on the cesk, 3 Civete the correct answer. 1. The printer isn't working. We need anew marker / toner cartridge. 2. want to write a note, but | haven't got any Paper / rubber, 3. Have you got a pair of eclesors / stapler? | want to keep these pages together. 4. Here's a folder / highlighter. Colour all the important sentences in the document. 5, Have you got a hole punch / writing pad? | want io pul these pages in the ring binder Complete the coloure with the missing letters. 1 7p i= 2 8 ee. 3 8 bow 4, 10; ary 5 We bane 6. Write the comect colours. orange « grey « pink » purple » green » brown bluo + yollow red + yollow Complete the words or phrases in each sentence with the missing lotters. Ve Weare rt @ Vonne 0 pager, We need to order papor today. 2. | didn't order toner cartiidges from The Orfice ‘Shop bacause the p «Was vety high. 5. Werneed these supplies quickly. Gan you MAKE M0 Dan fan today? 4. Thess ring binders cost a lot, but they are excatont g...a e 5. We mustn't. On... 0. envelopes, There should always be some in the office 8. Iwant to make a vary big order. Can you Qa Vee Be to our company? 7. The total is £1,000 but we can pay in p.m.7 Someone spilt coffee on the Invoice below, £0 some parts are not clear. Look at the invoice and complete the sentences below with these words and phrases. quantity © invoice » subtotal delivery date discount » payment date « price per unit THE OFFICE SHOP # ‘To: Hudson Hats Number 0479 “> 4th August 2013 Complete the missing days of the week or months of the year. en] ecco ese 28h August 45 days from delivery 1. The. seones RUMBA IS 0479. For 2 packet of folders the 15 £2.60. A 0 50 black pons is ordered by Hudson Hats. ‘The: noon 16 E176. Hudson Hets is getting 2 10% is 8th August. is 45 days from Read the sentences and circle the correct response. 1. How many black pens have wo got? 3 a. What about writing pads? b. Two boxes. | can't find ary highighters, order half a dozen packets. b. How many yellow highighters are there? 2. 4, BMY, nen 1 SY 2 Saucy, Sunday 3. January » Merch s 4. March s 5. Mendy § 6, Octobe enn 5 7, July, August, = Bo enn - Tuesday Complete the sentences. 1. The fourth cay ofthe week is m 2. The third month of the year is 3. The frst month ofthe year is 4. The seventh day ofthe week is 5. The second day of te week is 8. The tenth month ofthe years Vol ike to order some paper, please. a. How many would you tke of each? b. What quantity do you need’? We're running low on paper clips. 2. Yes, and we've run out of staples, too. . Each box has got 100 paper clips.12 5 Vocabulary and Functional Language le the TWO corset anewers, 1. You can close a a. window —b. wall ©. door 2. You can tum on a 2. computer b, printer cc. desk 3... sa dark colour @ Black —b, Brown Pink, 4. Accatalogue may inclide a emis, prices photos S.A... can be long, @ meeting b. receptionist. letter 6. Youcan put alabelona.... a. box b. folder ©. celing 7. A... can be wide, @ sowen b, table c. pon 8. You can tum off. ailing cabinet b. an air-conottioner © photocopior Complete the miné-dialogues with the words andl phraees below. ‘open » magazine article « black and white new « colour + paper size © enlarge « stuck 1. A: W's hard to see the picture. B: Phyto... it 2. At Its hot in here, Br rte. the window, 3. At The pmnter isn't working. B: Thore’s come paper = inside. 4. A: Have you read this. ° B: Yes. I's vory interesting. 5. AD Have you got a.. sos computer? B: Yes. | bought I ast Saturday, 8. As Why areal these photos B: They're from the 1950s, ak are we going 10 B 8. A: Do you think we need more in this advert? ‘Yes, i's not attractive enough. 2 3. Complete the sentences with the words below, ‘arrow + small « short + remove drawings » big + replace » light 4. Remember to... nthe staples ‘rom the pages before photocopyina, 2. They wart... colours in the advert. Try yelow or write. 3. The font is too ene +H Nar to read, 4. The falderis too for these wide documents, 8. This fing cabinet isn’t... enough for all these document’. 6. Please add more colour to these 7. it'lbea meeting — just halt an hour, 8. The pages are not printing property. We have 10 nocnanenne the toner Cartioge. ‘Match f to B to form sentences, Pay attention to the words in bold. A You often hang a poster ... This diagram shows you ‘You press a button when you Don't write on this side ‘The old computers aren't You use a chart ‘Anewepaper article You reduies comething B 2. of the paper, b. to record information, cto make it smaller, < Gon the wall °. 1 9g h PNOorxone went to call the lif 99 fast as the new ones, the parts of the photocopier gives you information,5. Tick tho sentences that are true, 1. Ablank page has got nothing on it 2. The recipient sends the fax. 8. You resend a fax wihien you know the Person received it 4. The subject of a letter tells you what it's about 5. When the page is with the printed ede dour, you see what's on it 6 Read the sentences andi circle the correct regponse. Pay attention to the worcis in bold. 1, What details shoutd | include? @. Your home address, o-mail address and mobile phone number b. Your chair, desk and computer. 2. He received a blank page. ‘a. You didn't send 3 cover sheet. b. You probably didn’t ingert the page correctly 9, Do you know IMs Carters fax number? . No, but i's programmed. b. Yes, is 123 Camden Road, 4. How do | know the fax went through? 2, You get a cover shest 'b. You get a confirmation page, 5. What does the picture on the fax machine show? It shows you to put the printed side up. b. It shows you the recipiont of the fax. Match the sentences in A to the reeperises in B. ONeosene A i show you how to use the photocopier. How can | change the size of the paper? How do | enlarge a document or rexiuce its size? ‘Can this machine photocopy in colour? ‘There's something wrong. \Whet did | do wrong? Sorry to bother you with this. Do | select this icon whon | want to photocopy ‘on two sides of the paper? Wiatch the words In A to the definitions in EB. PAegsene A hospital factory bank restaurant department store law term hotel museum B ‘You can stay there when you travel ‘You keep your money there You can see paintings there. Lawyers work there. ‘You go thers to have a mes. People produce things ther: Doctors and nurses work there. You can buy many things there. Fe-gaoge B Press the Pus or Minus button. What's the prabiem? Yes. That's right. Thanks, Mia. No, that's fine, Press ths icon. You can seloct Ad or A. 'No,it8 only a biack and white photocopier. ‘You did't insort the page correctly B AuWInEWoOR,i t | 3 6 Vocabulary and Functional Language 3 Circle the correct answer to show you understand the words in botd. 4 Mistch & to B to form sentences. Pay attention to the words and phrases in bold. Cornplete the sentences with the words below. A You write a cheque ‘You write a request for information A product manual tells you When you get junk mail, Abank statement shows you A mail log has got ‘You sign a contract You send a company a custorner complaint B after you roach an agreement, when you want to know something, youoften throw it away. lists of letters received by the company, how to use something, ‘when you want to pay for something. ‘when you're rot happy with thetr service. how much money you've got in your account ye-oeoce document + sender + procedure + adjust ssort » stamp. 1, You can. your chair to @ comfortable height 2. You the incoming mai in the mail log every dy. 3. Iwill explain the for handling ineorning mall 4, You must... the mail ‘according to the department each fetter should go to. You must write the name of the ‘and the recipient. You must... ach invoice “paid”. 5 2 3. You usually wrap a label / git. Hf something is urgent, you should do it ornare /immedtately. ‘You use bubble wrap when you went 10 protect / decorate something. ‘You weigh something to see how heavy / fong iti. Your address includes your hone number / the number of your house. Youneed a stamp when you send / get a letter. You send a parce! / buy food at the post offies. People send something by registered mail when they want 10 be certain it wan't get lost / save money. & Complete the mini-disloques with the words ‘and phrases below. country + reach its destination « this side up courie” « city « postcode + pick up pre-paid envelope 1 ‘A: What is the largest in inca? B: | believe it's Mumbai AS What. bom nz B: Canada. 5 were you ‘Az What is your B: W11 280. ‘A [need to sand this letter. Have you got a stamp? B: No, bull ean give you a ‘A: Did the package... Bz Yos, it arrivod this morning. A: We need the material by tomorrow morning. B: OK, we'l send it by ‘A; Have you got a box for packaging thes= itome? B:_Yos, and I give you some labels marked * A; What time is the courier going to the packages? B: Hes coming to collect them at 3.00,| | 5 Complete the puzzle according to the clue ‘Acroes ~* 8, cover something with a piace of paper or material involving two or more counties transport by boat 10. alarge town, oe AMVINEVOOA Down | 1. easly broken or damaged group of numbers and letters used as part of an adores find cut how heavy something is, very Important and needing immeciate attention a small amount of something given to people to try within one country soos Read the sentences and circle the correct responses. 2 11, Wher you open the mal, remember to stamp each document. a. OK, I'l use a pre-paid envelope. b, OK, I'luse this stamp. It says received. 2. How do | know where to take the post? a. Here's a chart with sorting procedures. b. You must document all the incoming mai, 3. [need to send this document. I's really urgent. a. Hilsend the document by registered mail b. I''send the document by courier 4. This sample is tragie. a. ilwrap it in bubbie wrap. ', ilweigh it and take ft 1o the post office. 8. We must wits the posteads, too. 2, OK. Ill get that for you. bb, Should | send if fst or second class? 15% Tick the pairs of sentences with similar meanings. Pey attention to the words in bold. 1. made @ mistake, | dic something wrong. 2. She spoke in a professional manner. ‘She spoke cleat, 3. Can you repeat that, please? Can you please say that again? 4. There was no reply. No one answered. 5. The phone rang ten tines before she answered. | called her ten times belore she answered, 6 He put me through to Mr Brody. He connected me to Mr Brody. Complete the sentences with the words and phrases below. operate the switchboard « extension + stale be careful « patienes « caller « wrong number 1. The e wanted to speak with the Managing Director. 2. When you a you answer cals, 8. YOU NGC Ot Of nm nnenrernnnnn when handing customer compiaints. 4. Do you know Mr Hanson's 2 10 tako clear messages with al he necessary details 6. When answering the phone, nen NO NAME OF the company frst and then your own name. ''m afraid you've reached the Complete the adjectives in each sentence with the missing letters. 1. Mr Moore is... y He always makes me ugh 2. Sarah's boss is ..n g...... with her bacause ‘she made many mistakes. 8. A receptionist must be ct the phone with customers, 4. Bob isn't Very foes om Ye HB Never says "Hallo" to me. 5. HS ra. a. = 10 interrupt someone wile they ae speaking, 6. Don't laugh! This sas... 8 probiom. son f Vocabulary and Functional Language 4. Circle the best continuation for eacti ‘sentence. Pay attention to the words In bole. 1. Mr Owens is out of town right now, a. He's on holiday. He's having lunch. 2. Mis Fiolins has just gone out of the office. I'l put you through to her. . Sho'llbe back in an hour. 3. Mr-Jankins' line is busy. a. Can | take a message? b. You've got the wrong number: 4, Please don't interrupt us for the next hour. a Welte making coffee. b. We'te having a video conference. 5. Please don't put me on hold, a. This is urgent, be IM wait 6. Iwas talking to @ customer ond we were cut off. ._|'matraid there's something wrong with my phone. b. I can't hear very wal Match the sentences in A to the responses inB. A Would you like to leave @ message? Can | please speak to Mr Hunt? Can you piease spell your nar? Mr Matthews is taking on another lng | can't hear you very wall Mrs Evans is busy right now, but I ask: her to return your call B @. One moment, please. I'l transfer your cal bb. OK. call back later. ©. I'm sorry. There's a bot of interference on. the ine ch Yes, please. Can you say that Brad ‘Taylor from MEC called? +. 8 OK. Thank you very much, ot Yes, its KALE,nt Ae a a ( aay Oe 6 Look ¢ the family wee. Complete tha 7 Write T (true) or F (False) according to the sentences with the wards below. Tarn tres in Exercise 6. Then correct the false sentences by changing the words in bold. 1. Ethan is Megan's nephew. 2. Ryan and Olver ave cousins. 3. Mia is Ethan's niece. 4. Ryan is Leo’ eon, -- 8. Amy's Jane's mother. -- 6 Ethan is Oliver's uncte. 7. dobn and Ann are Jane's grandparents, 8. Magan is Ryan's aunt ‘daughter © husband « brother « mother ‘sister + wife « parents » son + father « children 4. Ethan and Amy are John and Ann's = = Ethan and Jessica are Ryan’ Mais Olver's Leois Amy's Oliver is Leo's : Megan is Amy's Ann is Ethan's, eer saReNn Write the sentences in your language. 1. made 2 mistake and put a caller through to the Head of Sales instead of to the CEO. | 2. There was a technical problem. 3. Mr Butier complained that there was no reply. 4. Mis Lee said | was very professional ©. Can you put me through to lobert Harper? 6. Would you like me to put you on hold? 7. Ms Cook's line ls busy, Can | take a message? |B. Please ask her to return my call v7