ACTIVIDAD DE APRENDIZAJE 14

EVIDENCIA N° 5

WORKSHOP “USING VERBS TO BUILD CUSTOMER SATISFACTION TOOLS”

APRENDIZ

EDWIN ESPINOSA JULIO

TEGNOLOGIA EN GESTION LOGISTICA

SERVICIO NACIONAL DE APRENDIZAJE

SENA

AGOSTO DE 2021

CARTAGENA-COLOMBIA
 PRODUCCION ESCRITA

Best Regard: The company "My sweet candy" produces candies and chewing gum
and needs to know the opinion of the clients, for this, they elaborated a survey to
measure the degree of satisfaction and would like to know the results from a report
where the situation is evidence. This company's Jugos del Norte, in the
framework of the Implementation of the Comprehensive Management Policy
and concerned about the continuous improvement in their processes and the
procedures applied in each of them, as well as in the satisfaction of their users,
which through of statistics allow you to measure the attention provided, and
establish mechanisms of contact with them. Based on the foregoing, customer
satisfaction surveys were conducted in the development of public audiences
for socialization and accountability management report validity 2016, in the
department of Atlántico, were made according to the parameters
established in the procedure of the customer satisfaction survey analysis,
which resulted in the following analysis of the questions surveyed: The
people surveyed expressed a good satisfaction towards our product, they feel
comfortable with the product we offer and they give us an improvement such as
implementing new flavors, this survey is a good tool to visualize that we are doing
a good job. Do the last question that if they produce more flavors, if we look for
more flavors, not only that, but also get into other countries and be monitored by
GPS.