WEEK 4: GOOD TO HEAR FROM YOU AGAIN!
DO AND DON’T
DO
- Understand the foreign language
- Speak slowly and clearly
- Ask for repetition when not hear
clearly
- Focus on what they are speaking
- Introduce briefly about yourself
- Consider carefully time, date,
location, price
- Check confirmation before ending
call
- Small talk is important build
maintain relationship
- Interrupt politely when hearing
irrelevant topics
DON’T
speaking different languages
guess the meaning when not
listening clearly, leading to
misunderstanding
Distracted then loss information
Introduce too long or not enough
information
- Forget details then call
back
- Forget confirmation before
ending call
- Skip small talk when
customer asks.