You may access your booking online at Confirmation Number 465327

Booking Status

Confirmation Number 465327

Booking Date 07/04/11

TRAVELER INFO
LEAD TRAVELER
Ricky Keng

Phone - 0143380410

TOTAL AMOUNT

Package price MYR298 Price stated may be Inclusive of applicable taxes and
payments received MYR298 surcharges. Please refer to AirAsia Fee Schedule for
further details.
Balance due paid in full

YOUR ITINERARY • Print vouchers

ROOM
Vistana Penang Checkin: Friday 10/06/11 15:00
Checkout: Sunday 12/06/11 12:00
213, Jalan Bukit Gambir, Bukit Jambul, Nights: 2
Penang, Penang 11950 Occupants: 4 Adults
MY
Room description Big Save !
Room type: 2 Bedroom - Room Only (Promo)

Ricky Keng

Kian Onn Chu

Yee Theng Keoh

Ru Ping Gan

Policies

TERMS AND CONDITIONS

Booking Terms & Conditions

Please note that this booking EXCLUDES Special Service Request (Meals, Pre-book baggage, Seat Assignment).
Special Service Request is chargeable and handled by the airline and you may book through online via Manage My
Booking available at www.airasia.com or contact the airline directly in advance of the departure date for any special
request. Please provide your FLIGHT CONFIRMATION NO. (available in the package Confirmation Slip) to book
these services in advance.

Please take care to read our Booking Terms and Conditions governing the use of this website that operates
between us and you.

Before you click on the Book Now button at the end of the booking process, please carefully read these terms and
conditions and our Privacy Policy. By clicking on the Book Now button you are consenting to be bound by these
terms and conditions and our Privacy Policy. If you do not agree to be bound by the terms and conditions and the
Privacy Policy, please do not proceed with the booking and leave the website instead. If you have any questions
about our terms and conditions, please email us at askairasiago@airasia.com .

For a quick guide and convenient access to our changes or cancellation terms, please click on the links below for:-
• Changes or Cancellations by YOU

• Changes or Cancellation by US
1. Use of Site
1.0 You may use the website to make legitimate enquiries or bookings. You will not make any speculative, false
or fraudulent bookings or any booking in anticipation of demand. If we are reasonably of the opinion that
such a booking has been made we shall be entitled to cancel the booking and inform the relevant authorities.

You also undertake to provide correct and accurate email , postal or other contact details to us and
acknowledge that we may use these details to contact you in the event that this should prove necessary (see
our Privacy Policy).

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2. Booking - Flight + Hotel
2.1 These are the terms and conditions that apply to your booking.
2.2 Your contract with us comes into existence at the time you receive your Flight + Hotel Confirmation summary
from us.
2.3 A AirAsiaGo.com Flight + Hotel is a pre-arranged combination of at least 2 of the following components
when sold at an inclusive price and when the services cover a period of more than 48 hours or include 2
nights stay. The components are:
Air Transport;
Accommodation;
Other tourist services not ancillary to the above (eg. car hire, transfers, attractions) accounting for a
significant proportion of the Flight + Hotel services.

2.4 When you book products/services that are not a AirAsiaGo.com Flight + Hotel, or if you book product(s) sold
or offered for sale outside of Malaysia, clause 3 applies.

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3. Booking - Non-Flight + Hotel and Non-Flight Only
3.1 If you book accommodation, or any other activities or events or car hire through AirAsiaGo.com on separate
occasions or your booking does not otherwise fall within the definition of a AirAsiaGo.com Flight + Hotel (for
example because it does not cover a period of more than 48 hours) we are acting only as your booking
agent.
3.2 The contract for the provision of services referred to above is between you and the supplier or provider of
said services and the contract is accordingly governed by the terms and conditions thereof.
3.3 Because we are only acting as your booking agent we are not liable to you in the event that you suffer injury,
loss or damage of any kind whether caused negligently or otherwise in the course of or arising out of the
provisions, of those services.
3.4 Clause 3.3 above does not apply if we are the supplier or provider of the activities referred to in 2.3 above or
if any injury, loss or damage is caused by our own negligence or that of our employees acting in the course
of their employment.
3.5 All Non-Flight products or services purchased, including but not limited to Tour and Transfer packages, are
FINAL and cannot be changed, cancelled, refunded, exchanged or transferred to another individual.
3.6 For Tour and Transfer packages
All services rendered will be according to the items indicated in the Package Voucher.
If you wish to add an additional number of guests, tours or transfers after making a purchase, a fresh
reservation with payment needs to be made.
In the event, upon arrival at your destination, you wish to request for the number of guests to be increased,
or to add any additional or change any items or means of transportation on the Package Voucher, this
request must be informed to the tour operator immediately upon your arrival. All extra expenses for this
purpose will be borne by you and be paid to the tour operator before service is rendered.
There will be no refund made to you should you in any manner break from the journey in your itinerary,
regardless of the fact that any portion remains un-used in the itinerary.
Valid IDs or Passports and the Package Voucher must be presented to the tour operator or service provider
before service is render.
The packages do not include food and accommodation unless stated otherwise.If you wish to change your
departure date from your destination for a Tour and Transfer package, kindly arrange your airport transfer
with the tour operator during the 1st day of your tour. Any additional charges imposed due to the changes
are to be paid by you directly to the tour operator.
Pick up time indicated for Tour and Transfer packages are subject to change and will be further advised by
our tour operator upon arrival.
You are requested to check carefully in advance the pick-up time and place as indicated on the package
voucher. In the event the pick-up service is not duly rendered due to heavy traffic, participants are kindly
requested to wait at the pick-up spot until our escort arrives.
Please make your own arrangement for personal insurance and expenses before leaving your origin
destination.
AirAsia Go Holiday Sdn Bhd will not be responsible or liable to you for any unforeseen or foreseen flight or
traffic delay in respect of the tour and transfer, losses, damages to person or to goods, death and accidents
 on the road during the tour and transfer, war or threat of war, accidents causing delays to services rendered,
exceptional severe weather conditions, strike/industrial action, riot or local disturbance or unrest, problems
caused by bankruptcy, insolvency or cessation of trade of the tour operators or other circumstances that
may affect you.

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4. Payments
4.1 Full payment by credit card is required to make a booking. Credit cards accepted are Visa and Master Cards.
4.2 Your 'Confirmation Summary' page will display a link to a page for each product/service purchased and it is
your responsibility to print and retain these confirmations.
4.3 Your confirmation slips are important documents. You must take them with you. Without them you will not
be able to prove that you have booked and paid for the relevant product/service and the product/service will
not be provided by the supplier. AirAsiaGo.com shall not be held responsible should you suffer losses in any
form stemming from your inability to produce the relevant confirmation slips when requested.
4.4 We have the right to amend the terms and conditions herein at any time and from time to time.

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5. Price
5.1 The following are not included in the price:
meals (except where otherwise specified)
transfers (unless otherwise specified)
excursions (unless otherwise specified)
excess baggage (please refer respective carrier rates and eligibility)
all tips, laundry and all items of a personal nature such as beverages, taxi and bus fares, shopping expenses,
passport and visa fees.

5.2 Once your booking is confirmed, the price of your product(s)/service(s)/AirAsiaGo.com Flight + Hotel will not
change.
5.3 Charges for booking extra nights' accommodation after your arrival will be at the rate advertised at the hotel
at the time of such booking.

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6. Changes or Cancellations by You
Non-Flight + Hotel
6.1 If you wish to add extra nights of room accommodation to your Non-Flight + Hotel, you can do so online,
subject to room availability. You will receive a different Confirmation Number and it is your responsibility to
print and retain the new confirmation slip for the additional night(s).
6.2 If you wish to add any additional product(s)/service(s) to your Non-Flight + Hotel, you can also do so online,
subject to the availability of the product(s)/service(s). You will receive a different Confirmation Number and
it is your responsibility to print and retain the new confirmation slip for the additional product(s)/service(s).
Flight + Hotel
6.3 All purchases of AirAsiaGo.com Flight + Hotel are FINAL and cannot be changed, cancelled, refunded,
exchanged or transferred to another individual. Change fees are not an option.
6.4 If you wish to cancel your AirAsiaGo.com Flight + Hotel, the total amount paid will be forfeited as set out in
our AirAsiaGo.com Flight + Hotel Policy.

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7. Changes or Cancellations by Us
7.1 It is unlikely that we will change or cancel your booking once it is confirmed. If we do make changes then we
will inform you as soon as we reasonably can. We reserve the right to make changes that are not significant
and to correct errors in your booking details at any time without being liable to you.
7.2 We are only liable to you for significant changes. A significant change is one that we make to your booking
before your departure that affects an essential term of your contract. Accordingly, a significant change is one
that involves canceling the booking or a significant part of it or changing:-
a. Your destination;
b. Your booked accommodation to that of a lower rating as described on the rating system found on the
hotel information results screen.
c. Your departure times by more than 12 hours or your accommodation occupancy period.
d. Your ground arrangements contracted with us (if applicable).

7.3 If we make a significant change then you have a choice. You may, as applicable:
7.3 If we make a significant change then you have a choice. You may, as applicable:
a. Accept the changes; or
b. Accept substitute arrangements of equivalent or superior value that we are able to offer you; or
c. Accept substitute arrangements of lower value that we are able to offer you together with the
difference in price between the original and the substitute arrangements: or
d. Accept a refund in the form of credit shell to be kept for a maximum of 3 months from the actual date
of departure.

7.4 You must tell us which one of the above choices you make within seven (7) days of your being informed of
the significant change we are making, or if your departure is less than 7 days from the date you receive
notification you must inform us of your choice as soon as is reasonably practicable before the departure
date. If we do not receive notification from you about your choice you hereby agree that you are deemed to
have accepted option 7.3 (a).
7.5 We are not liable for any consequential expenses or losses. You agree that no compensation is payable in the
event of significant changes made more than 14 days before departure because you have the opportunity to
make alternative arrangements.
7.6 We are not under any circumstances liable to you in the event that the provision of the services and facilities
you have booked is compromised in any way by an event or a combination of events that is beyond our
control or that of our agents, suppliers or subcontractors or due to circumstances where liability is excluded
here below. The events referred to above include (but are not limited to) the following:
War or the threat of war;
Riot or civil disturbance;
Terrorist or threatened terrorist activity;
Industrial disputes or threatened industrial disputes;
Actions of national or local governments;
Natural or nuclear disasters;
Fire or flood;
Adverse weather conditions;
Technical problems to transport;
Airports and ports being closed or full;
Cancellation or changes to services of scheduled transport providers;
Changes brought about as a result of recommendations made by any other government or international
organisation or agency.

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8. Accuracy of Information
8.0 The Hotel and Flight + Hotel information listings are compiled from information provided by our hotel and
travel agent. We publish such information in good faith, based on the information provided. Whilst we have
taken reasonable care to ensure that the content of the website including all hotel information and listings
are accurate and up-to-date, we cannot be responsible for inaccuracies, errors, omissions or misleading
information contained in the hotel listings or information.

The hotel rating system on our website is based on ratings given by the Tourism Board and as such, we are
not responsible for the rating levels given to individual hotels or any other representations made in this
respect. Please make your own enquiries to determine if the hotel you wish to select meets the standards
you require.

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9. Hypertext Links
9.0 This website may be linked to other websites that are not maintained by us. We are not responsible for the
content of those websites. The inclusion of any link to such sites does not imply endorsement, sponsorship
or recommendation by us of the websites and we disclaim any warranty (expressed, implied or otherwise
howsoever arising) over the content and operation of these sites. We disclaim any liability for links:
i. from another website to this website
ii. to another website from this website.

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10. Limitation of Liability
10.1 Where a component part of your AirAsiaGo.com Flight + Hotel is not provided and you suffer death, personal
injury or other attributable loss or damage we will pay you reasonable compensation only when the failure is
the result of our negligence or that of our employees, agents, suppliers or subcontractors provided they
were acting within the scope of, or in the course of their employment or contract.

Our liability to the guest and/or any third parties are in any and all circumstances limited to the lesser of
either: -
a. the amount paid by the Guest for the booking; or
b. Ringgit Five Hundred only (RM500.00).
 Whichever of (a) or (b) is the lesser.
10.2 We do not accept liability in any circumstances where any death, injury, illness or other loss or damage has
been caused by a third party unconnected with the services or facilities set out on your confirmation
summary.
10.3 We do not accept liability where any form of loss or damage (whether by reason of death, injury, illness or
otherwise) is due to your own fault (or contributed by you in any way) or that of any party named on your
confirmation summary, or for any such loss caused by unusual or unforeseeable circumstances beyond our
control the consequences of which could not have been avoided even if all due care had been exercised or
where any loss or damage is due to an event which we could not have either foreseen or forestalled.
10.4 If we or our representatives arrange for you to purchase trips or excursions or other services or facilities
after you have departed for your holiday this is done only as your booking agent. Any such extra items do
not form part of your AirAsiaGo.com Flight + Hotel contract with us. In the unlikely event that you have any
problem arising out of a trip, excursion or other service or facility that does not form part of your
pre-arranged AirAsiaGo.com Flight + Hotel your rights are against the person providing the trip, excursion
or other service or facility and will be governed by the terms and conditions and the law applicable to the
person supplying or providing the trip, excursion or other product/service.
10.5 You must make any complaints or claims in accordance with this contract. If we pay you or agree to pay you
compensation you must assign to us or our insurers all your rights to take action against anyone else and
you agree to provide us and our insurers with all due cooperation and assistance in respect of any such
action we or our insurers take.
10.6 Air transport is provided by the relevant carrier with its own terms and conditions of carriage (to which you
are bound unless here stated otherwise) and over whom we may have no control. Please refer to the website
of the relevant carrier for the applicable terms and conditions of carriage. The relevant carrier may strictly
limit the circumstances in which compensation is payable, and amounts of compensation payable for death
or personal injury and for all other forms of loss and damage, in accordance with international conventions.
You agree that we should not be liable to any greater extent than the relevant carrier. We are not liable to
pay compensation in circumstances or amounts other than those recognised by any relevant international
convention applicable to the relevant carrier. We are only liable to pay compensation under circumstances
and limited to the amounts that would be payable if you sought compensation from the relevant carrier.

Accommodation and Flight + Hotel are provided by the relevant hotel keeper and agent with its own terms
and conditions of business which are binding on you unless here stated otherwise. You agree that we should
not be liable to any greater extent than the relevant hotel keeper. Our liability in terms of compensation is
limited only to circumstances and amounts that would be payable if you sought compensation from the
relevant hotel keeper.

The above will also apply in relation to any other product(s)/service(s) contracted with us (eg. car hire,
transfers, attractions) being provided by a third party.
10.7 Subject to 10.6 above in the event of loss or damage to luggage or any other personal possessions even
where such loss or damage is due to negligence or wilful misconduct we further limit our liability to each
person named on the confirmation summary to a maximum of RM48.00 per kg. It is your responsibility [see
13.2] to ensure that you have adequate and appropriate insurance coverage and you agree that we are
entitled to assume that you have.
10.8 Except in cases of death or injury, our liability is in any event limited to a maximum of twice the
AirAsiaGo.com Flight + Hotel price attributable to the person affected. This maximum applies where
everything possible has gone wrong and you prove that no benefit or enjoyment has been obtained. In all
other circumstances we agree to pay compensation that is reasonable and proportionate for the diminution
in value of your AirAsiaGo.com Flight + Hotel and any loss of enjoyment you prove subject to the above
maximum.
10.9 We may be constrained to change or end your booking arrangements after departure. Where we are
constrained to do so, we will only be liable to refund such proportion of the cost of the AirAsiaGo.com Flight
+ Hotel that you have not been able to use and/or the cost of such services and facilities you have not yet
used. We are not liable for any other loss or damage whosoever.
10.10 If you encounter significant problems that are not our responsibility and/or are the result of something that
happens other than in the course of the AirAsiaGo.com Flight + Hotel set out in your confirmation summary
as a result of which you suffer death, injury or illness we will offer you reasonable and prompt assistance
including assistance in sorting out any problem with the person responsible. This assistance is limited in
monetary terms to the expenditure of RM5,000.00 (or equivalent in your booking currency) per confirmation
summary which you must repay if you are successful in any claim against the person responsible. This
assistance is also limited to circumstances where you notify us in writing of the steps that you intend to take
against the person responsible within 90 days of the relevant occurrence and obtain our written approval
[which will not be unreasonably withheld].

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11. Amendment of the Terms and Conditions
11.0 Each time you use this website you will be bound by the then current terms and you should review these
Terms and Conditions each time you make a booking to satisfy yourself that you are happy with them.

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 12. Complaints and Claims
12.1 We can sort out problems on the spot if we know about them. If you have cause to complain, please:

a) tell the relevant product supplier;

b) if the problem cannot be sorted out this way please contact the AirAsiaGo.com Support Team for Guest
Care Service.

Malaysia : 603 21719399

Indonesia : 0804 1 333 333 (Within Indonesia) | +62 21 8089 9099 (Outside Indonesia)
Thailand : +66 2 515 9999

Office hour is from 9 am to 6 pm, Monday to Friday and closed on Saturday, Sunday and National Public
Holiday.

Should the problem persists, please email us at askAirAsiaGo@airasia.com or write to us at the address
below:

AirAsia Go Holiday Sdn Bhd,

LCC Terminal,
Jalan KLIA S3, Southern Support Zone,
KLIA, 64000 Sepang
Selangor Darul Ehsan, Malaysia
12.2 It is a precondition of your recovering compensation that you inform us in writing at the above address of all
complaints as soon as possible and in any event no later than 14 days after your return home. This is to give
us a reasonable opportunity to make appropriate enquiries and obtain evidence. If you do not follow this
procedure we are not liable to pay compensation for any such complaints that you make.

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13. Your Responsibilities
13.1 Behaviour
If, in our opinion or the opinion of any accommodation manager or other person in authority, you are
behaving in a way which will cause or be likely to cause danger or distress or annoy others or damage
property, your ground arrangement may be ended. If this happens, we are not liable to you in any way and it
will be up to you to make your own travel arrangements. If we incur expense as a result of your behaviour
you shall fully compensate us for that expense.
13.2 Insurance
For your own protection, you and all members of your party must have suitable insurance (including
insurance to cover the costs of cancellation of your holiday and the costs of assisting you if you or your
party has an accident or becomes ill during repatriation) for the full period of your holiday. Please note that it
is your responsibility to ensure the insurance you purchase is suitable and adequate for your particular
needs.
13.3 Passport
You must ensure that you have a valid passport and any necessary visas. Further details of passport and visa
requirements can be obtained by contacting the Immigration Department of Malaysia (Jabatan Imigresen dan
Pendaftaran Malaysia) at the telephone number:

60 3 20939181 or 20945108 or via http://www.imi.gov.my/

if you are a citizen of Malaysia . If you are not a citizen of Malaysia then you will need to make your own
enquiries. We are not responsible or liable to you if you fail to follow the correct procedures. You shall pay
any penalties or expenses that we or the relevant carrier incurs on your behalf if you fail to follow the correct
procedures. We are not in any way liable to you even if we allow you carriage and you are subsequently
detained/denied entry/deported at your destination due to your failure to follow the correct procedures.
13.4 Health
It is your responsibility to ensure that you are fit to travel and participate in all of the services and facilities
you have booked to undertake. It is also your responsibility to ensure that you have any necessary
vaccinations for your travel arrangements and are able to prove that you have the relevant vaccinations.
Consult your doctor about any health requirements for all destinations to which you are travelling. We are
not liable if you are refused entry to any country or part of a country because you do not have or cannot
prove that you have the necessary vaccinations or do not comply in any way with the health requirements of
your destinations.

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14. Data Protection
14.0 If you make a booking with AirAsia, we will record your personal details. Your data will be used principally to
14.0 If you make a booking with AirAsia, we will record your personal details. Your data will be used principally to
provide you with the AirAsiaGo.com Products you have purchased. We retain the data you provide from time
to time, including data we collect when you use our products and services. Your data may be used for the
following purposes: accounting, billing and audit, credit or other payment card verification, security,
administrative and legal purposes, operation of awards schemes, systems testing, maintenance and
development, customer relations, advertising opportunities and to help us in any future dealings with you,
for example by identifying your requirements and preferences. For these purposes we may disclose your data
to any of the following: other companies in the AirAsia group, other companies involved in providing your
AirAsiaGo.com Products, relevant partner companies, data processing companies working on our behalf,
travel agents, government and enforcement agencies and credit and charge card companies. This may
involve sending your data outside Malaysia.

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15. General Legal Provisions
15.1 Your contract is governed exclusively by Malaysian Law and is subject to the exclusive jurisdiction of the
courts of Malaysia.
15.2 The terms and conditions apply equally to you and to all persons named in your booking, whether you enter
into a AirAsiaGo.com Flight + Hotel or Non-Flight + Hotel contract.
15.3 The law regarding accommodation for persons with disabilities varies from country to country and we cannot
guarantee that all hotels, transport and amenities will be equipped/ suitable for wheelchair users/disabled
passengers.
15.4 If you have special requests, we will do our best to ensure these requests are met but we cannot guarantee
the performance of such requests nor can we advise you as to whether such requests have been fulfilled
before you leave.