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Travelling by Train With NS
Travelling by Train With NS
with NS
All the information you need about your journey by train
Table of contents
Find the information you need.
In this brochure, the chapters follow the stages involved in train travel, and are
divided into four steps. It starts at home, when you decide to take a trip by train.
The next step is the station. This is when your trip really starts: you board the train
and are on your way. The last step starts the minute your journey by train ends.
With over 400 stations, you can reach nearly every destination in the Netherlands
by train. Where will your journey take you today?
Preparation
To ensure a stress-free trip, there are a few preparations you can
make in advance. This way, you’ll know exactly what to expect once
you arrive at the station.
The information below shows you what the OV-chipkaart costs, where you can
order or buy one, and what the differences are between a personal OV-chipkaart
and an anonymous OV-chipkaart.
At the station
stations. You can also order a personal » change the travel class for your
OV-chipkaart without a Season Ticket, Season Ticket.
or an anonymous OV-chipkaart at the Create your own Mijn NS account via
above locations or via ov-chipkaart.nl. ns.nl/mijnns.
These cards cost € 7.50.
At the station
best for you, we base our assumptions Find out which Season Ticket
on the times you usually travel. We is best for you using the
make a distinction between peak and NS Season Ticket Guide. Go to
off-peak hours: ns.nl/abonnementenwijzer, or see
» Off-peak hours are between 9:00 pages 10/11 for an overview of all
a.m. and 4:00 p.m., before 6:30 a.m. our Season Tickets.
and after 6:30 p.m. On weekends
and holidays, off-peak hours apply all
Do you still have a Voordeeluren‑
day.
abonnement? This Season Ticket
» Peak hours are the hours between
entitles you to a 40% discount off travel
6:30 and 9:00 a.m., and from 4:00 to
after 9:00 a.m. every day, and all day
6:30 p.m., from Monday to Friday.
Holidays
Holidays always apply as off-peak
All the information you need on
travel periods. Other conditions may
our Season Tickets
apply on holidays. If you have a Season
For further information on our
Ticket, for example, you can travel the
season tickets, including for business
entire day at a discount on holidays.
travellers, go to ns.nl/abonnementen.
Your discount will depend on the type
of Season Ticket you have. Different
timetables sometimes apply on
holidays. Go to ns.nl/feestdagen for
further information.
Easter: Easter Sunday - 27 March 2016 & Easter Monday - 28 March 2016
Whitsun: Whit Sunday - 15 May 2016 & Whit Monday - 16 May 2016
Christmas: Christmas Day - 25 December 2016 & Boxing Day - 26 December 2016
During your trip
At the station
single-use chipkaart is perfect for you. even more comfortable:
This product is available from NS ticket » Upgrade from 2nd class to 1st class.
machines and the NS shops, and costs Travel in a higher class for an entire
€1 extra. This supplement does not apply day.
to travel using a Railrunner pass, Day » ICE supplement. Travel on the ICE
ticket for one dog or Bicycle day ticket. trains within the Netherlands.
» Intercity Direct supplement. Travel
extra fast between Amsterdam
2. Special promotions Central Station, Schiphol Airport,
Sometimes you can travel even more Rotterdam Central Station and Breda.
inexpensively thanks to special discount You will find all the details on the
tickets that are sold as a special offer Intercity Direct trains on ns.nl/icdirect.
Travel at a
discount
Discount during
Dal € 50 € 50
off-peak hours - -
Voordeel* per year per year
and on weekends
Altijd € 20 € 20
Always a discount - -
Voordeel* per month per month
Unlimited travel
Unlimited travel
during off-peak € 99 € 42 € 172 € 99
Dal Vrij hours and on per month per month per month per month
weekends
Unlimited travel
€ 386.70 € 611.70
OV-Vrij on all public
per month
-
per month
-
transport
Unlimited travel € 32 € 22 € 45 € 40
Weekend Vrij on weekends per month per month per month per month
Unlimited travel on one section
Unlimited train
Traject Vrij travel on a fixed See NS Travel Planner for prices
route
Other Season Tickets
NS-Business Flexible travel,
Monthly invoices based on actual use
Card from door-to-door
Children (4 to 11
years old) always
Kids Vrij travel with you for
Free**
free
All Season Tickets are purchased on an annual basis
* Travellers 60 or older may purchase 7 Keuzedagen (Optional Days) for € 24.50 (2nd class) and € 49.50
(1st class) with a Dal Voordeel or Altijd Voordeel Season Ticket.
+ +
-40% %
Daluren
At the station
You can order a taxi up to 30 minutes
before the pick-up time. This means
Hire cars are available for you at over
you can do this while you’re still on the
1,700 locations in the Netherlands, 90
train, on your way to the station. You
of which are NS stations. If you order a
can do this using the Travel Planner Xtra
car before 11:00 a.m., you will be able
app, which will also show the total taxi
to use it the same day. You will find
fare. You can also order by calling
all the information you need including
0900 – 679 82 94 (€ 0.20 per minute,
special extra deals for NS customers on
up to a maximum of € 1).
ns.nl/greenwheels.
Look for the taxi ranks at the NS
The ns.nl website also provides detailed
Zonetaxi poles or the ‘NS Zonetaxi’
information to help you plan your
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At the station
PIN code.
can take three people with you at a
40% discount for travel during off-
Keuzedagen (Optional peak hours, in other words, outside of
the morning and afternoon rush-hour
Days) periods. This is called the Combined
If you are 60 or older and have a Travel Discount, and applies when you
Dal Voordeel, Altijd Voordeel or travel an entire route as a group. For
Voordeelurenabonnement, you are other applicable conditions, please visit
entitled to unlimited travel for an entire ns.nl/samenreiskorting. Anyone travelling
day with the Keuzedagen product. with you must add the Combined Travel
Order the Keuzedagen supplement in Discount product to their OV-chipkaart
advance online via ns.nl/keuzedagen. using the ‘Samenreiskorting’ button on
the train. There is a special ticket for or carrier, you can buy the Day ticket for
children aged 4 to 11: the Railrunner. one dog for only € 3, allowing your pet
For only € 2.50, they get their own to travel with you on the train.
seat in 2nd class. Children travelling in
1st class must be accompanied by an
adult. One adult (18 and older) may
Bicycles on the train
accompany up to three children. The With the Bicycle day ticket, you pay only
Railrunner is available as a single-use € 6 to take your bicycle on the train
chipkaart without supplement from during off-peak hours, provided there
the NS ticket machines, or you can is enough room on the train. For € 12,
add it to your child’s OV-chipkaart. you can take your bicycle with you on
The Railrunner may of course also be international trains. Some international
purchased as an e-ticket. railways require you to book this in
At the station
At the station
is below € 0, the pre-set amount you
check in and out choose in advance will be immediately
Once you check in, your OV-chipkaart added to your OV-chipkaart, and
becomes a valid ticket for train travel. deducted from your bank account.
Checking in and out is always necessary
in order to calculate the correct fare. This
price is calculated and deducted later; in
Where can you check in?
other words, after your trip. This is also You will find card readers at two
the reason that you must always have a locations: in the station hall if the
minimum balance on your OV-chipkaart station has one, and otherwise at the
before your journey starts. The minimum platform. We have also placed these
balance on your OV-chipkaart is € 10 if along the routes to the platforms where
Want to be sure you always have a Some stations are used by more
high enough balance on your personal than one transportation company, so
OV-chipkaart? Register for automatic sometimes you will see another card
top-ups via ns.nl/ovchipkaart. Once a reader next to the NS post. This makes
it easy for you to transfer from train to applies). Other conditions apply to
metro, for example. Sometimes there Thalys and CityNightLine, such as
are extra card readers at the platform advance reservations for Thalys.
that you can use to get directly from a Check the terms and conditions on
bicycle storage facility to the station, for nsinternational.nl.
example. There are also wider gates for » On all trains operated by Arriva,
people travelling with a bicycle or baby Breng, Connexxion (Valleilijn), Syntus
stroller. At some stations, the gates are and Veolia;
not fully operational yet. » On all Dutch sections of the Belgian
and German railways (Heerlen - border
and back, Enschede - border and back,
What if the gate doesn’t open?
Maastricht - border and back).
If you can’t get the gate to open,
check first to see if there is an NS
At the station
At the station
Employees who can provide you with journey. This is why our specially trained
information and help you choose and Safety & Service employees monitor
buy your tickets are available at the safety at the station and on the train.
following locations:
» NS shops, such as the OV service shop We also use CCTV at stations, gates to
and the Tickets & Service Shop. keep fare dodgers out, and we perform
Answers to your questions on regular safety and security checks on
every type of public transport, trains and at stations. These checks are
buying national and international always carried out in conjunction with
train tickets, and up-to-date travel municipalities, the police and other
information. transport companies.
» The information desk. These are
accident.
Sprinter
This train is fully geared for travelling
shorter distances, and usually stops
at every station along a section. The
doors are wider to allow a large number
of people to get on and off the train
At the station
Intercity
These trains are designed for medium to
the new Intercity trains, there are also
long distances, and usually only stop at
wall sockets in the 2nd class sections. You
medium-sized and larger stations. You
can charge your laptop (or phone) so you
will find toilets and quiet zones on all
can continue to work on the train.
Intercity trains.
During your trip
At the station
train for every type of traveller. These
other passengers. Other rules apply to
zones are:
international travel and travel on the
» quiet zones. It is truly silent in these
Intercity Direct trains.
zones; noise from phone calls or
conversations is prohibited;
If you have a Bicycle day ticket, you
» work and quiet zones. These zones
can take your bicycle with you during
are intended for passengers who
off-peak hours, and stow it in the
want to get some rest, read, work or
specially designated areas. You must
talk quietly;
take all other baggage with you to your
» meet & greet zones. These are the
seat, including your saddle bags. Only
areas where you are free to chat with
dismantled bicycles or collapsed folding
friends or make phone calls.
bicycles are allowed on the Intercity
close and this is why it is not safe (or travellers boarding after you. Please
permitted) to still board at this point. dispose of your waste in the waste bins
on the train or platform.
During your trip
At the station
hours after you have checked in at your
difference.
departure station. It’s possible that you
You can do this starting 24 hours from
can’t do this or that you don’t realise
the time you checked in; this is how long
until later that you have forgotten to
we keep your travel details on record.
check out.
How to request a refund:
We cannot calculate the exact fare for
» Online via Mijn NS.
your trip if you don’t check out. This
» By telephone via NS Customer Service
is why we always charge a standard
on +31 (0)30 - 751 51 55.
amount that is deducted from your
» At the station, at the NS shops.
OV-chipkaart. This amount is € 10
if you have an NS Season Ticket or
The condition for this is that you » Via Mijn NS or Mijn NS Zakelijk. Log
take the optimum travel route as in and navigate to ‘transactieoverzicht
indicated in the NS Travel Planner (transaction history)’. Click the
or Travel Planner Xtra App, without journey for which you are requesting
At the station
travelling through a ‘via’ station. The the refund. Follow the steps on your
exact amount you will be refunded screen.
depends on the ultimate length of the » Using the ‘Geld terug bij vertraging
delay (between 30 and 60 minutes, (Refund for delayed journey)’ form.
or 60 minutes or more) and your This form is available at the NS shops,
ticket. Read more about this on ns.nl/ but you can also request one from
geldterugbijvertraging. NS Customer Service or online. If
you are travelling on the NS-Business
Card, you can use this form to
How to request a refund request a refund from the NS contact
There are two ways you can request person at your company.
a refund:
During your trip
After your trip
At the station
fill in the ‘Trace Request’ form on to block your card quickly to prevent
ns.nl/klantenservice. misuse. As soon as you realise you no
longer have your card or you know
If you have found property belonging it has been stolen or lost, call the
to someone else, please turn it in to an OV-chipkaart Customer Service line:
NS employee or to one of the NS shops. 0900 – 0980 (€ 0.50 per call [within
We will do our very best to return the the Netherlands]). They are available to
object to its rightful owner. help you on weekdays from 7:00 a.m.
to 9:30 p.m., and on weekends from
10:00 a.m. to 4:00 p.m.
You can also order your new
OV-chipkaart at the same time to make
NS website NS Forum
You will find all the information you need Ask questions, participate in discussions
about NS, our products and special offers on and answer other people’s questions on
ns.nl. ns.nl/forum.
NS Customer Service
Available by telephone day and night on Follow NS on
DX 18-736/01.16
This brochure and the corresponding prices are valid from January 2016.
All the prices and conditions in this folder are subject to change and any misprints or typographical errors.
ns.nl