unit 1 people and companies vocabulary (page 6) 1 Before doing the exercise, check that students understand the meaning of vocabulary items 1 to 10 by asking: What does a company in this sector make or do? (The glossary at the back of the Course Book defines these terms.) Encourage students to guess the business sector of any of the logos which are Unfamiliar to them. * glossary: Course Book page 149 Key 1 Mercedes-Benz 2 British Airways 3 Coca Cola 4 HP (Hewlett Packard) 5 Sky 6 The Body Shop 7 Shell 8 Bayer 9 Tesco 10 Nokia Background information on the companies ‘+ Mercedes-Benz: German car manufacturer, established in 1886. In 1998, Daimler-Benz AG merged with Chrysler Corporation to form DaimlerChrysler AG. Mercedes-Benz is one of the new group's five business segments. * British Airways: the world’s biggest international airline, operating 348 aircraft, including seven supersonic Concorde jets, Its original predecessor airline, Aircraft Transport and Travel, launched the world's first scheduled international air service, between London and Paris, in 1919, ‘+ Coca-Colar the famous drink was invented in May 1886, The Coca-Cola Company now has over 230 beverages in addition to Coca-Cola in its range and estimates that more than one billion of ‘their drinks are consumed worldwide each day. ‘+ Hewlett Packard: American company, established in 1947. Provides iT equipment and solutions for both businesses and consumers, It merged with Compaq Computer Corporation in May 2002. The combined company operates in over 160 countries. * Sky: British cable and satelite TV company, providing subscription TV services to households in Britain and Ireland. Some of the company's channels are also distributed across the world by ‘other cable and satelite TV operators. *+ The Body Shop: British company, established in 1976, The company now has over 1,900 outlets in SO countries, The Body Shop was one of the earliest companies to promote natural personal care products which are not tested on animals. * Shell Brtish-Dutch multinational, formed in 1907 by a merger between two competing oil companies. The Shell group diversitied into ‘chemicals in 1929, and natural gas in the 1950s and 1960s, and is now exploring sustainable energy sources, such as wind power. * Bayer: German multinational, also operating in the chemicals and crop science sectors. Originally a company producing dyes, Bayer moved into pharmaceuticals in 1888. Its most famous product, Aspirin, was registered as a trademark in 1899. + Tesco: British supermarket chain, with 730 stores. The company is the UK's biggest private sector employer. * Nokia: Finnish company, formed in 1967 by a merger between Nokia Company ~ originally a Paper manufacturer ~ and the Finnish Rubber Works and Finnish Cable Works. Nokia has a reputation for pioneering ideas in mobile phone technology. In 1993, the world’s first GSM text message was sent using a Nokia phone. Students from the same country are likely to be familiar with local company names, and can use these, For mixed nationality lasses, some examples of international companies in different sectors are given below. Suggested answers banking (Chase Manhattan, Barclays, JP Morgan) ‘cosmetics (Max Factor, Elizabeth Arden, L'Oreal) engineering (Asea Brown Bovery, Siemens) fast food (McDonald's, KFC) hotels (Hilton, Intercontinental, Marriot, Sheraton) insurance/financial services (Allianz, Nationale- Nederlanden, Zurich Financial Services Group) personal finance (American Express, Visa) publishing (OUR, Langenscheidt, Hachette) travel and tourism (Thomas Cook) unit1 93 Before doing the exercise, check students are familiar with the alphabet in English and can pronounce the letters correctly. Key BBC (British Broadcasting Corporation), media BMW (Bayerische Motoren Werke), automotive DHL courier and delivery services IBM _ (international Business Machines), information technology ICl_ (Imperial Chemical Industries), chemicals JVC (Victor Company of Japan), consumer electronics KLM aviation Background information on the companies ‘+ BBC: established in 1922 as an independent, non-commercial broadcaster. BBC radio stations and TV channels still do not carry advertising, ‘+ BMW: German car and motorcycle manufacturer, established in 1916, ‘+ DHL: founded in California in 1969. DHL is now majority owned by Deutsche Post World, The company has offices in 220 countries and territories, and handles 160 milion shipments a year. + IBM: American multinational, established in 1911 IBM manufactures and supplies computer hardware and software and support services in more than 150 countries worldwide * ICL: British multinational, established in 1926. It produces paints, polymers, ingredients for foods. and personal care products, fragrances and fiavours, and electronic materials. + IVC: Japanese company, established in 1927. The company produces audio and visual electronic equipment for consumer and professional use. tt pioneered the VHS format for video players and recorders in the 1980s. + KLM: Dutch international airline, established in 1919. Its first intercontinental fight, to Indonesia, was in 1924. This remained the world's longest air route until the outbreak of the Second World War. KLM carried nearly 16 million passengers in the year 2001-2. 4 Key a state-owned b muttinational self-employed, freelance ¢ family firm/business entrepreneur 10 unit 1 reading (page 8) 1 Suggested answers job security: In countries following the American pattern, there is much less job security than before. Nowadays, people often lose their jobs if they do not perform satisfactorily. In addition, many employees prefer not to spend their whole lives in the same company. in many other countries, however, people's jobs are protected by strong government legislation and/or trade unions, s0 it is much harder to make people redundant than it used tobe. skils: In most industrialised countries, people need more skills than before and many unskilled jobs (eg. on factory production lines) are disappearing. Computer skills are now necessary for many jobs, and managers are expected to be able to type whereas before most letter, memo or reportwriting was delegated to secretaries. With globalisation, language skills are becoming more important than they used to be. technology: Advances in technology mean that many jobs that used to be done by people are now carried out by machines. Information Technology has revolutionised the way in which people work and the speed at which they communicate. 2 Key Companies: extracts 3, 5 and 6 People: extracts 1, 2 and 4 3 key Companies: 3, 6, 5 People: 2, 4, 1 4 Key companies: To take the United States as an example {extract 6), refers back to companies are currently in 4 state of rapid change (extract 3) and gives ‘examples of typical changes (smaller companies with fewer management levels, customised products, etc). Another area of agreement is (extract §) refers back to ail the experts agree (extract 3). people: Changes in the nature of employment have also helped to make work more important to us (extract 4) refers back to Nowadays it seems that work occupies a more central place in our lives than it used to do (extract 2). A further reason for our increased interest in work (extract 1) also refers back to the bit of extract 5 quoted above, but the word further implies itis a third or fourth reason, not a second one.5 Key a No b Yes (extract 4) Yes (extracts 1 and 5) d No e Yes (extracts 1 and 5) f No g Yes (extract 2) h Yes (extract 6) 6 Pre-service students may not be able to answer these questions from their own experience. If not, as homework, ask them to talk to friends or family who are in work, and come back with ideas to the next lesson. listening (page 10) 1 Suggested answers why people become selftemployed: they are made redundant, their company relocates to a place they don't want to move to, they want more freedom in their working lives, what people enjoy about being self-employed: freedom to choose their own working hours, freedom to make their own decisions, ability to do something they really believe in what people miss: social contact with colleagues, job security, paid holidays, company pensions 2 Key 1 Maria Maldini 2 organises fitness training and beauty treatments for working women 3 media 4 her company relocated to another town; she was offered money when the company relocated 5 [ust over a year 6 by phone and e-mail 7 the freedom; making her own decisions without having to ask anyone else 8 the friends she had at work Tapescript The sections in bold relate to Language in Use, exercise 1 Journalist So, Ms Malvini, I'll make some notes during our interview. Do you mind if | record our conversation as well? Maria Of course not, but... um... my surname is actually Maldini, not Malvini. But please just call me Maria. Journalist I'm sorry, | must have misheard that when we spoke on the phone. How do you spell your family name? Maria My NAL It’s an talian name. Journalist Maria Journalist Maria Journalist Maria Journalist Maria Journalist Maria Journalist Maria Journalist Maria Journalist Maria Journalist Maria OK. I've got it now Sorry about that. No problem, So Maria, you organise fitness training and beauty treatments for working women, That's right Could you tell me how you first got the idea for the business? Certainly. | suppose it all started about five years after | came to live in England. | was on holiday back home in Italy and | had a very bad skiing accident. | found that the only thing that helped the pain was massage and gentle exercise, ike yoga or stretching exercises, so | used to go to therapists and classes after work. Where did you work at that time? In the training department of a media company, I see, But then | got a promotion to Training Manager. That meant | worked longer hours and it was difficult to get to classes. | asked some of my teachers if they would come to my house instead and, to my surprise, most of them agreed. It was more expensive, of course, but | thought it was worth it, Lots of my friends liked the idea too, so | recommended people to them, That's when | began to realise that maybe I could make a business out of ths. Did you give up your job then? No, not immediately, the idea was too scary, | had a good job, which I liked, with a good salary, and starting my ‘own business seemed a bit risky. So | just did it as a hobby, really. So what was your reason for becoming self-employed? Well, the decision was made for me, really. My company decided to relocate to a different town. They offered me the choice of relocating with them, or quite a large sum of money if | preferred to leave. | know aan opportunity when | see it, so | took the money! Good for you! How long have you been in business? | started the company just over a year ago. ‘Are you pleased with the way things are going? Very! | already have about 50 beauty therapists and fitness trainers on my books, and 300 regular customers in this area. unit 111Does the treatment or training aways take place inthe customers home? Mara Yas Thats what mes my service erent W's partcully popular with busy caver women because Rs very cx fr them they can vty webste to soe the range of services Toler Then they watt ay a treatment, they call me oF Seng me 30 ‘ermal coat the therapist and arrange the appoinament and she (22s 0 te customers home: Wat do you ke most about working for yourself? enjoy the freedom. can make my comm deisons witout hang fo mk anyone ee. And of cause, Tm doing ‘something | enjoy and believe Ive ‘ed every wearer mya tht | fer to my customers So Iso that they werk and heb people to relax or fat fel beter in hess. {5 there anjthing you miss about working for a Ohiy te Rees had here But | tit ste some of them Social and have alot of contact wth people ovr the fone in this ob 50 ts nt big Problem. But basicaly, | have no sours, regrets! Tats manelous So things seem te be going very well now What about the fare? * tapeseript alco in Course Book page 129 Jouratat language in use: question forms (page 11) 1 necessary pause the recoding afer eh question to alow ters ine to wrt the missing words ‘The questions are ghen In bod inthe apes for Letoring exec 2 fey 1 Do you mind | record our conversation 36 we? 'b How do you sel your family rare? Could you tel me Row you fst got the idea for the bess? 4 Vinee ai you work tat tne? © Did yu gh up your Job then? 1 at was your reason for becoming et. erp? «How tng have you been n business? Fre you pleased with te way thing are going? Does the weatment or taiing anys tae pate inthe cstomers home? 12 unit 1 |. What do yu the most anou working for yousl? ce thee arhing you mies aku working for a company? Direct questions: Bd 94 Inet questions 2 key 1 osed questions a 6 bk open questions bf 3) 3 key be the vet is placed before the subject 4 key in questions in the simple preset and simple past tenses (except ones which use te ver be) efere the subject 5 Belore sing te exits, tel dents Dat inde ‘questions ae often used to mae a quion sound ‘more polte (eg. em a in execs 1) oF open up 8 discussion. Orect her atenbon tothe fac that the struc ofthe ptrase athe ineductory Dats the same as ina tater. ie. Could you te ne how much ou ern? nok one ot me howe ‘ech do geo Mats sire certs rd the Gearnar reference scion, espcaly section ¢, afer cong the erase. + grammar reference: Course Sook page 130 key 14 Do you know where the manager’ ote is? 1 Could yu expan how tis macnn works? {© Could you tell me when you ned the company? 4 Do you know wy het i? {Do you think shes eficent| Dp you ming | becom you pen? 6 In akon to the inructons gen in the Course Bonk, students hat for ary queston they ask (es Noor oper) tat rarmatcaly incorrect, they wil ose one question For thai tt locaton offen Yes/No quesions. Example Tho dass ha ve Yes/No questions et) Student in phamaceuicals company? ‘Teacher Sorry the quasi’ ot right Pata, dost newer i That means you've got ony four Yes/No quests eh now Try again. Does the company work inthe pharmaceuas sec? Thats OK, Yes does Teacher Palaspeaking (page 12) 1 Kay ® ¢ 2 Suggested answers 1 Do you he near ere? the place where you ‘work std near your home? 2 Do you wark for a age ora sal company?s this your rst jo? Ae you a ute student? 13 How important jb sect to you? What made OU choose ths jb/fel of dy? 3 Before doing the exerci, daw students’ atenon to the tip bos. Give an xa f how one of he closed or indirect questons in exrose 1 shoud be answered, eg. 9 answer fo question 3: Cero: My ist tsk he mating is usualy eo iy e-raie ‘nd ltrs: Aer tht. | sualy go out ord wst ‘astomers, or hove mectngs with my caleogues Monier some or al of te pars depending on ass Size. Give feedack on the appropriateness as Structure ofthe questons asked and the general fw ofthe interven. A i is ery in he course and students may nt fel very catidert yet, yf ‘ve more postive feodback han corecton Depot oncentate vermuch en erors unrated oe teaching points of tis unt + task procedure box: Course Book page 128 (Speaking Par 1: Personal questions) writing (wage 12) 1 After students have matched the basnnings snd ‘endings ask them what ype of carespendens (8h comes fom. Draw scent atlenton tee fact thatthe memo woud have the heading emo at ‘he top and pot out that no names sre used me fond of moms. necessary exp that the eters cin the ema heading star for carbon copy ad mean tht a apy ofthe message's Beng ser to nother person, Key A 3 (emai 8B 4 (memo) © 3 Got) D2 tener 2 key lena © emails 3 Before coing the exercise, pelt ot tat Me is he ‘erate equvalet of Mr ad tat nls the woman ou are writing to has special iemifed herself 8 Ms (not married) of Mrs (arsed). Me the ie tat should be use key person whose nan you dot ow: Dear Siro Madam Yours aly Your frst name, family rame and tie person whose name you iow: Dear Mea + ay ame Yours sincere, ‘Your Fst rane, emily name and jo tle someone you kxow ute welt Dear + fat name With best wishes Best wihes ‘our rst rame (and passbly your) tle) 4 fefore doing the exercise, ak students what epening 2c cocng pirases they thnk wosd be appropate for emais There ae no set ules fo mali cme prope donot put Dear rae at al but 90 saight ho the message. However ung the same places 2 in owe 2 and 3 of te churtin exercise 3 would ways be considered acceptable Many people use Fagard at he end of eas, ¢ m Ad execs |.) Suggested answers 2 eter Begining: Dest Mr Smith and ending Yours scarey, From: Syia Mile, Offce Manager To: All sat / employees Subjec: Persona entry codes Erering the basing and ending: none © emai begining: From: sya milerabe.couk “To: eralpremivmear co.uk ‘Subject: Car for Mr Ets Change in details of Mr Bie's booking| Dear Me Barnes and ending: est wishes /Regarde/ Thar ‘ya Miler Workbook pages 4-8 ‘Two extra activities to accompany th unit and a unit test can be downloaded from the Internat at somoupcomaltfeams unit 13.unit 2 company vocabulary (page 14) 1 Key medical equipment b near Sydney (Australia) hospitals and scientific research laboratories 2 Key a4 e5 b3 7 oa g6 d2 3 After doing the exercise, draw students’ attention to the fact that we can use the pronoun it when referring to a department and its activities (as in text 3; It also designs information systems ...) or they (as in text 5: They are also in charge of researching new ideas ...). The choice of pronoun reflects whether the speaker/writer is thinking of the department as a single entity (it) or as a group of people working together (they) Key 1d at ze 59 Bb 4 Key Text 1: is also responsible for Text 2: is in charge of, Another responsibility is Text 3: deals with, it also designs Text 4: is in charge of Text 5: This department's main responsibilities are, They are also in charge of more details Texts 4 and 5: this involves 5 Key is in charge of /is responsible for b it is (they are) also responsible for/it is (they are) also in charge of/another responsibilty is. isin charge offis responsible for d deals with Text 1: Sales and Distribution (c) Text 2: Finance (a) 6 Key 2c 5b 3d 6e 4g Ta 14 unit 2 structure reading (page 16) 1 Key job title, employment status (Le, whether the job is fulltime or part-time), who the person in this position reports to, main duties and responsibilities 2 This is a skim-reading exercise to warm students up before the main reading task. Do not let them spend too much time on it or get involved in explaining new vocabulary at this stage. Key 1d 3b 2e f 3 This exercise demonstrates a useful strategy for dealing with BEC Vantage Reading Part 1 tasks. Ask students to read the tip box before doing the exercise Key. a Text bb because it talks about occasional travel, not a lot of travel 4 This exercises involves reading in detail, so allow plenty of time for it. Make sure students read and understand the rubric for this exercise before they start doing it, and that they follow the procedure suggested Key 1G 4D 2A 5A 3B 6c 5 During or after this exercise, encourage students to check the exact meaning of new vocabulary with you. These words are defined in the glossary at the back of the Course Book, ‘# glossary: Course Book pages 149 and 150 Key 1. Keeps up-to-date with competitor and market news . 2 Supervises the work of administrative/secretarial support staff ... 3 all of points 1 and 3 in job description B 4 Provides ... regular breakdowns and analysis of sales figures and budgets 5 Organises hospitality .... Makes all the travel arrangements 6 Prepares reports and attends meetings to present market research findingslistening (page 18) 1 Key Production: manufacturing the products keeping production facilities running efficiently checking and improving quality standards Purchasing: sourcing materials, equipment or components finding suppliers negotiating prices and delivery times 2 Key sourcing materials, equipment or components (in this ‘case, sub-components) ‘negotiating prices and delivery times (in delivery dates) He works in the Purchasing department. Tapescript Most of the components for the medical equipment we produce are made at our own production facilities both here and abroad, but ‘some of the sub-components such as electrical ‘microchips come from external suppliers. My team has responsibility for sourcing them and Negotiating prices and delivery dates, I's very important that these sub-components conform to the same standards which we set for our own ‘materials and components. This means we have to work very closely with Quality Control. * tapescript: also in Course Book page 139 3 Pre-service students can look back at the texts in exercise 3 on page 15 of the Course Book, if they need help with this exercise, Suggested answers Information Technology: keeping computer systems running; solving problems with the company's computer systems; designing information systems Marketing: pricing the products; promoting the Products; advertising the products; doing market research; developing ideas for new products Sales: selling the products; negotiating contracts; dealing with customers Quality Control: checking standards; improving quality standards 4 This exercise practises, in a simplified form, the type Of multiple-matching in BEC Vantage Listening Part 2. In the exam there are five monologues and more distractors. However, the strategy of anticipating likely words and phrases practised in exercise 3, applies to the full exam task too, If necessary, play the recordings twice. (In the BEC exam, students will hear each recording twice.) You will need to rewind the recording to do so. Key ic 8 2A 4D Tapescripts The sections in bold relate to Listening, exercise 5. 1 In my team we usually spend about 25% of ‘our time here and the rest of the time on the road visiting customers, Our customers are mainly doctors and other health professionals, Apart from selling the products, a big part of ‘our work is to educate customers about the Products. We work closely with Marketing to produce product information and specifications. Currently, we're working on specifications for the new Byron range. 'm co-ordinating the project. We're launching the Byron range in Asia next month, so tomorrow I'm seeing the Product Manager to discuss product training for the sales team in Asia. 2 Ours is primarily a service function, as our main role is to ensure that the business systems within the entire company run effectively, These range from e-mail and office systems to the complex computer systems which run our automated production lines. ‘At the moment I'm working with the Software Development team. We're developing a new order processing system for Sales. Whatever the project, one of our main priorities is to ensure that all our systems are accessible and easy to use. 3 One of my team's main tasks is to develop packages to provide the necessary information for sales teams in the company's thirteen Subsidiaries. These packages include product, specifications for the various products and different types of advertising material. Currently, we're developing brochures and leaflets for the launch of the Byron range in the Asian market. 'm co-ordinating activities with the advertising agency who are doing the design work. I's interesting to work for a ‘uly international company, dealing with people from all over the world, They all have different views on things, different cultures, and so on. 4 | originally joined the company in Production as an engineer. Now my main responsibility is ‘making sure every product leaves the factories unit 2 15in pret condition. My tea als works with uthting to prouce torent eocmentaton for al ow subsidares This ensures tha the ‘ame Standards are maintained trouhout he Company Athe moment we're worn on [pi jet to prepare 3 Set of unin fr pers in our new tacory in Maya nf, Tim goitg there nest nth orn personne ‘ew proceties + tpeseripts: le in Course Book pages 139 and 140 5 ¥ necessary pay the recordings a thd tne andor 2k student fo cok atthe apes tthe back of ‘te Course Book io help ther answer the second ‘gesion nts exercise. Tie onswers the second question in merce 5 ae 9 i okt in he tpescipts above, 6 suggested answers «+ Persone knowledge of recruting process) and Sie (awedge of guates nance in a good sles person) » Parcasng (expertise in choosing suppers and reiting corracts) and Quality Carol (making sure the spplie's products meet the campary’s snc) Sales (expertise in deating with customers) and ality Conta checking why the products were fauty) 4 Sales (expertise in dealing with comers) and Market (expertise in promoting the company’s [pods and seeing out nen tends or des); esi aso Purchasing (to look fnew potential ‘seples) «Sls and Dstrbuton Qrowiedge of te satestighesieast expense packaging ‘sterile and Maroting (destn of actie/ee-catching packaging) language in use: present simple and present continuous (page 19) 1 Mayan tapescripts Eract 1+ my tam we usualy spend about 25% of our time hare snd the vst of ‘he time en the read tog Bact 2: Our customers are mally doctors from seing the product, big part four work st eda customers about the prods We work cel 16 unit 2 wh Marketing wo praduce product Iniormation an specteations Barna Gira wre working ot spectatone for new Byron ‘ange Iim co-ordinating the pojct, [Baroct 4 Were aunehing the Byon range Asitnest marth 9 tomo m eng the Product Manager to deci prod ning er tester tes in fe, + tapeseripts: also in Course Book page 140 2 key 2 aact 3; pest continous 4 trad 2; present spe 3 key work: am waking Bare being are © Spend iss speresng 4 Ske; am/'m ting fe say ae re yey fen/ hing dor ie (9 see; anim secng 1 haves are avg 4 Ack sade to read the tp bx beer doing the ‘execse. The GanmarRelerence (pont 2b) at Be ‘ack of the Course Bok ghas mate nlrmaton ‘about stave vere which crange ther meaning ‘depending othe tense use “+ grammar reference: Course Book pages 130 ana t3t Key 2 bing x cng npr ay 1 am inking of = am considering: ‘Bink = ts fe my opinion 9 have = to own something, possess we are having = we ae oganiciogaranging speaking (page 20) 1 key 2 Gran 2 2 Gras Tapers Bova 1 itersewer Where do you werk? Maco Sone abertores terever Oh ey? drt iow fe com Tin aad What ty Geact 1 4 Barat 2Maco We peduce mail enupmen. Interviewer That must be vary reward what do you youre? Marco {werk a Quality Assurance Interviewer | See So wht are you working on at Marco projec o Malaysia. We'e pening {ese actor thee letervewer Matyi. Tht sound very ntesting Maco” Wel yes nd na, Fm ding tof traveling athe memert and my ‘aly cet ke Bat. Interviewer Whee do yeu work? I worn the Quay Assurance Aepartmert at Sonic Laboratres. ont know if yu brow the company. We produce very specail medal equipment for hosp. That might scund abit do a non-enghees but cual fa the jb hing Ws {00d t know at you're bing people w overcome dfn Interviewer Yes ean imagine that ust be very stating So what are you warang ‘ona the moment? [big project in Malaysia. Wee opening anew factory there ar ‘pons or seting up ely procedures Irsriewer That sounds very teresting. 1s, and changing too. WS rather ect at ne moment a Fm ong 8 (tof tavelng and ats abi hard co my fa but otherwise ely oy he wok + tapescripts: aso in Course Book page 140 2 The ecrats ave rerodced for thie exacen >eOGNFOo 2 Key bad — worse ~ the worst badly - worse - the worst good ~ better ~ the best ‘well — better — the best 20 unit 3 3 Point out that sentences b and c are examples of comparative forms with nouns, not adjectives. Key a isn't as exciting as b don't travel in as much comfort as as many (health risks associated with long- distance flights) as 4 After doing the exercise, point out that modifiers can be used before adjectives (a, b and c) and before less/more + noun (d). Elicit synonyms for @ litle (eg. slighty, a bit) Key a much ¢ far b alot d alittle 5 Key a_much easier b allttle more comfortable far more frequently d a lot more regularly + grammar reference: Course Book page 131 listening (page 27) 1 Suggested answers a Various answers are possible, but New York is possibly the most logical choice. b contact the participants to find out when they are available; choose the date(s) for the meeting; choose and book a venue; reserve hotel rooms for the participants; book (a) meeting room(s); book any equipment needed for the meeting room 2 This exercise introduces the type of note-taking ‘exercises which appear in BEC Vantage Listening Part 1 and presents a useful strategy for dealing with them, Ask students to read the tip box before doing the exercise. ao 3 If necessary, play the recording twice. (In the BEC exam, students will hear each recording twice.) You will need to rewind the recording to do so. Key 1 third 2 New York 3 airport 4 Thursdayfewica that Alicia Gomez? ‘Nica Yes speaking Erica ell ts Enea Gra rom Gan. ‘Aida, Helo Eien How ean I Nep ou? ica fm fang up the ext project tam meeting ard just wanted to check ome posible dates with you ‘Aci Fre: Let me ust get my lary OK. Wich dates are you ting of? Lica Tv span to te others ae they peer titer the third wok of October or the fet week of November ‘Nica Yes, bath those weeks are prety carat ‘he moment excep oe he went nica ght Ive ge that ‘Aca, So where's the meeting taking place fica twas going bein Geneva, but | spoke to Gals asin Mico Cy ache suggested New York He thinks tbe ‘more canenient for rast of the tem He's probably ight would certainly be rch esr fr me Ad sre OU ‘ould fod a meeting tcom somewhere ear he port vica That's a good tea checkout some hot in that area and got back 1 you towards the end of the week ‘Alca Fin, but Tm act nthe ofce on Friday Erica OKT call you later the altenoon on Thursday ‘Nica No problem. By the way, Evia, who's gona? ‘+ tapeszipt aso in Course Book page 140 > & 4 Key Ss suname 6 matiecie eg busesgroup 7 sigue 8 mea/arack 9 simon 10 ative 1 the name ofa hotel 12 ajpb te 5 I necessary pay the recoring twice. (nthe BEC exam, students wil ear each recording twice) You i nee 0 rewind the ecovaing 0 do 30 Key 5 calohan 6 gow 7 $150, 8 but nc 9 Outer 10 ten dock 11 Park Avenue 32 senetre Coneration 2 Patsca Could speak to Enea Gra please? Katt Fmataid she's at the ofice ight tom. Can tae 2 message? ‘Yes My nae is Patric Calan from te Crowne Hote! Sorry Can you spall your at rare? Yes 5 CAdouble LAHAN, (OK, got Ard what's he message? Ms Gas rang me yesterday about a meeting she's osnising ‘As yes the meng in New York ‘Thats gh. And m geting back her wih some pens ox! Prices forthe roms fst. Fo he eople orto nights W's 2 ttl of $2,180, That's our group rate oK ‘ed for a meeting room for to ys, tes $150 per day Tat nelades afl lunch, sft inks and coe. (OK fre While you'r onthe phone there one oar tng team mesg in Now Yor really sory but you'e the only one wo feted November Everyone ele has ge for Ocober, so the ral Sates are now the twety-Ahand the tweny-sith. [bape you can manage to rethedule your oer Carentan. Fm proposing a ten lock start so people can iy ito ‘New York one fest morning f the meeting they ware t. The hats the Park Avenue and very rear the arport at La Guarda My asitant Kart Davin is rooms tthe sme hotel Cou you le hrs now wh igh you want to 3? Thanks. Oh, one ‘the thing, Fm puting together the ‘eda fre meeting you have ‘2 pods tat you ware to add ‘+ tapeseips: aso in Course Book pages 140 ane 1 wait 24speaking (pase 28) 1 This exercise prepares studerts for exercise 4 elon. By ing ts roning acy Het they ee or ther ltr tks Thus, in ertee 4 hey can concerto on egarisng ther points andthe language they read, wou having to cme up wth new ideas a wel AL ths tage, dont compare oF discuss the diferent groups rankings afer doing this ‘recs. na very srall ass, tueris could work fps stead of groupe 2 Tis execs provides a mode! of a BEC Vartage ‘Socaking Part 2 task (Shot presentation), and & Stages way of erganising tale (Dsing the ‘exam, caniates wil be ge a mite to prepare a ‘Stora ar 2 pen and panes to hep them make ‘seme bret notes) Pay te recording twice: once for |gueston a.nd a secon tne for questions b and © You wil eet rewind the recording todo 2. uring the second paying pause the recoring cesar alow Students tne t wien the missing words. Aer checking the anova, pent ot (hat ey sho ty to ue some of these pases ‘her own tks (rece 4) key a Ye 1 my opi: st important thing 1 Then 2 My net pont is 3 Fray Tepescrint ‘nvm option, the mont importa thing when rosng a hotel for an iteration mesing = ‘he meeting room ox rooms For exami. yu may eed alge foom where everyone can Be together fr prevention, and uae meeting ‘eoms fer ndormal group dscusions. ‘Then, pop are coming om diferent ‘counties, you need to fd ot about rome or ‘hem tty in. These shold be spacious and comfrtabie, and have faites for using eal Sp ptops, a people have #0 keepin touch th ‘ak fc even whan they 5 My nest pint is amenities fr hotel quests — ‘ings thea bar, a good quay restaurant and ‘aness and sports facies These are mporare because dlagnes ed t beable to ria afer 4 Jong day of meetings and get to krow eachother intorma stuations Firally fran eternal mezting where dagen ar coming om ster unr, fan be ver weet to chon 3 hotel wich has ‘0d warsport conectons wth the nearest _iport Ths can save everybody tof time. * tapescrigt seo in Courze Book page 141 22 units 3 Alow about a mina forte everse 4 Menitor some oral ofthe tas, depending on cle ste Give feedback onthe length of the tak its ‘organisation and ident use of language, wih special reference fo thr use of phrases sch 2 those presented im exorcise 2 writing (vase 29) 1 Explain the meaning of concise (ghng nly the Information fat necessary and important. ung few words). Ack tides to read the tp box bore ng he exes, 2 Key «inform 4 range # book 9 exlin 1h ermal fax V reorganise 3 Key 4 ask him o make various arrangements “concerning changes to the meting m New Yor Caros Ras elled/rang/ phoned say he wont be arriving ur 1.30 pm. on Toes 20 please inform tne hotel that we wort nee the meeting om vat 2:30 pm. Please alo ask them arrange sandwiches fr peaple when they rive Can you men contact ereryone about te changes? 4 Mode! anower ee | 1'and2 hae and wl ema te youtomore Pease contactme by Fay fyoubaveary | ‘comments Can you arrange aecapin forthe st lvenng? Please send me yur eae fort as Workbook pages 14-18 ‘Two ena acivies to accompany thi wit and 2 unit tet ean be download from the Internet at wermoupcomietvenansunit 4 company results vocabulary conse 30) Sereading (ose 52) se ‘SStaentorormennowaiee’ | Sty Lots bli = ‘Sew among wm esse Be * Societe gee En ‘Sosy mente ea PRESSING: eh Rimaatsoca inet tetstetecet cat creation opt e889 Beery Spescene mene en Eee = et eelistening (pace 34) 2 Key lack of funding oor managemant oespending tecnal probiens Tapescipt The sections in bold relate otis exer: unaerined sectors rote © Ustering, ere 4 Interviewer Today in ow eves on dtcor businesses we'l be taking about the Infos cotapse of boo.com. the high pote onire thing ease thie was et up in Novenber 1999 and went out of business a mere sic ‘monte ster | have Narlne Press Marlene arlene Frank Imerviewer How di they get int tha tution? i sg was down to poot management decisions. They were ‘vera and ink ey made 2 ‘ig mista when they decd to Ihunch the se eighteen cous — {ila the same tine. and in ve Geert anquages. incre thee ‘stacup sats enormennly Another {actorwas the his lee of spending sn technology and mareing. for ‘zaman theft thee monte ‘hey spent £25 milion on abersng son TV, onthe radio and in ‘expensive fasion magaznes the Ele lterviemer The recor of boo.com had 3 ‘reputation for extravagance Do you think they deserved 17 ‘here wore cert lts of stores about Concorde fights and lash partes al around the word. Basically, they were spending too much fr the amount of Busines hey were bringing in Innewiewer Would you agree with that Frank? Frank Yes but dot tink you can puta theless downto excessive Spending thee were alt of ‘echnical probiens Infact the ste ‘rs five month late launching Decaure tok so long to develop the order processing system. Arc! then, even afer the ste was launched. i gota lot of bad pres Masiene fas twas 0 slow and complicated {o.use The design looked grest, but ‘ecaialy- advanced for iwas.t001 ‘mask computers and geting around was frustratingly slow. Interwewer How did they deal with ese robes? Frank Wel ater Chistras the site was totaly {edsignad to make lease fo we, “They alo rend pce by ae mech 1 40 per cat an some pods The ‘Seategy seemed t work ad sales ‘eoan omni e sng Intensewer Sohow came eerything wert wrong inway? “They ran ou of money By then ‘hyd ured up a he ia ESO milion funding and were Jookng for ‘mn ackitional £20 millon to survive ‘They didnt get The ovgina lnwestors~ the bank, JP Morgan and Gian Sachs. and Benen, he "alan design company lost ‘confidence nthe company ac ‘elise to put inthe ena money Interviewer And that was the end of boacom? Marione Prey much They Wied in vain 3 find 2 bu 50 everyone was made {ehndart in Lendon and at boos ‘er offices abroad Incrvewor Do yu tik a company ie boo woul atvact tat level of investment in today’s business cimare? Frank doubt it. The colape of boo made Investors very nervous. A hat tie. people were prepared to put money fo anes ny orne bases: | thik that’s canged and tnday’s ‘ewes ae ony terested in Nab ‘ually busneses with expend eoole.and acl goad business ‘ln. Boo haa great ea and some ‘ey talented people, bt they rly ‘had nova hous, + tapescrpt azo in Course Sook page 141 ackaround infornation on beacon ‘boo.com was funded by model Kay Lander and felow Swede Et Masten with an ini Invert of 86m frm igh pate ames he Invesmert banks JP Morgan and Goldman Sachs, an launched i: November 1999 eighteen counties snd fe languages. Ther sin was to bacome the ‘roids lading ore acon and eportewen tales nd to cate a vital shorping experience which was ‘enar than anything ete onthe Web. Te company Clap in May 2000 ne cumstances ‘escrbed inthe string pasage tl exists ina ‘mh ore madest frm a5 part of fatioalcan, unit 4 25* 3 hi excise roduces and proces a strategy for desing win te pe of multiple csaice take tat ‘appeain BEC VanogeUstong Part 3 Emghase ‘he fact that sade are no tring for cues that ‘Sow ans’ wl be Coming up son, not er the rowers henselae Aok them to shout Stop when ‘hey thnk ey we heard a ve of pa her ands up Stop the tape and ask them repeat what neds thay hears od them an ane weld be gien soon. (The conversation = ‘eprodced fo this exe 89 isnot necessary to rewind ne recording) key (ue for quesion 1 Matera Aboktely Een by Christmas 99 twas becering cea ha the company hd big fnancal problems. Sales were imac ower than ancpsted at that stage, (ee fr question 2: Fa ‘ven aftr the ste wae launched, ‘ot ot of bad pres Coe fr question 3: Ietevewer How di hey deat with hese problems? Fark Water Christmas (ue for question 4: Ietervewes So bow come errything went wrong in May? Mone They ran out of money (ce for question 5: Irtervewe: Do you think 2 company ie boo ‘woul tract that love! of investment in todays business imate? (4 fake students to ad tha tp box baer doing the fexecise (The conversa i reproduced hee sit ‘Sax necessary to vowind the econ) Key ‘See Usteing exorcise 2 above: the unesined Sectors he tener contain the onewors 14 40 28 sc ac 1 Suggested mowers ‘tut sel ih a web n ne o two cunts oy dct spend al your fncng ia the fst few mont exp your advertising bet win Serie knits ‘8 spedina money on lucy travel and ‘cnerainnert mate sre your webate is easy we 26 unit 4 language in use: past simple and present perfect (pave 35) 1 key 2 Last year atacted 43 Back nthe 1970s: tered 4 nave succeeded 5 Since has opened har grown 2 Key a simple past senterees 1,2 and 3 resent prec: centerces and 5 » Specie tine or period sertances 1, 2nd 3 ‘act or tend sentences & and 8 3 Aer doing the eer, draw students! attention to the fact bat since + present pect can be wed wth Speci date/time (sce 2000) or with an eet ‘hich marked the srt of a tend orate the American unc). Bet more examples of te phrases to go in both cols of the chart. ave ners ‘were able to hve seen 5 optional activity your sues wok in hese company, hey colt ‘prepara stat writen depo of company reds sor snl gop: Ak atu te seco eat td sand exenien mode + grammar reference: Course Book page 132speaking (page 36) 2 check at both aroups have compte te questions aporopatly bebe goitg on exe 3 Key ‘stuaent A What prcetage of ther sles were fom the US (yea? = Did/How ain what way de this ratio change the year ater tat? Sow ei catch that. Could you ay again repeat the igure? Sedent 8 © How ay pele they employ (curry) Did Mow di hs amber change the yor afer that? Sorry | it catch that. Could you ay again / repeat he igure? ‘+ student B's painwork page: Course Book pages {ie and 19 '3 When both students ina pai have conpleted the Information exchange, ask them to compare the ‘T2phs they Rave jst completed wth the ones ined nthe book to ce hes acrracy 4 Suggested answers ‘pen branches/smll shops in towns in ual areas ‘rode mal order shoppe setup a European webate fr on-ine shoring writing (pase 36) 1 key 2 1 suggest thatthe company sets up a mal ever business in Greece 1 forthe company management 2 key Suggested tes: Mall order opportunities in CGeece/Mal rer snd the Gresk mrtot, 3 key pct cen ‘Se up (Secon 1) because I goes wih Last month Inco (section 2, paragraph 2) Because goes woh ot yeor present parect le hove complete (section 1) becaute there 0 speote tne reference tre hve seen (secon 2, paragraph) because ‘ees wth Dug the last Be yours 4 Medel report COW LINE STORE FOR EUROPE acoround Feiowing the sucesfl unch of our Amencn rte ste st month, we se pa tear fo trvsagateasmfar on nestor for Erope We ove completed he sud, ‘ioas ‘itn the es tree yeas the number fone ayers in urope wil reaseto lon harks to rece tart acess costa Athough onsne Sil of docs in Earepe account for ony real seco, a umber of success fasion ses ave recent ee auch andar ong wel, parataty in Sandra and Germany Our Success with mall oder i Europe nates that ‘hes a rowng market for home shoppe, Soncusin tr concn, wt behave tare conseabe ge term potential fr one sopping and suppest that ‘we tare with an ical luna Germany and Seandnec Workbook pages 19-23 “wo ea acivibes to accompany this unit and a Lat test canbe downloaded fom the internet st mmoupeom/etveams unit 4 27unit 5 communication at work vocabulary (page 38) 1 Key photo 1:b, d photo 2: f photo 3: a, € 2 Suggested answers a electronic communication, because it's the fastest b face to face communication, because it's a sensitive topic ¢ written communication, because it's more formal than electronic communication, and also more private 3 Explain that there are no set rules about which ‘words naturally go together. Suggest that, when students record new vocabulary, they also make a note of which words go with them. These could be typical verbs + noun combinations, adjective + noun ‘combinations or nouns + nouns, as in the three sets of examples here. 4 Key a colleague » information © memo phone 5 Key all an e-mail, a message, information information a message, information a letter all an e-mail, a letter, a draft, a message oe -eacge 6 Key distribution costs body language production figures sales office 7 Suggested answer When to use different forms of communication 28 unit 5 8 This exercise practises the type of cloze test which ‘appears in BEC Vantage Reading Part 4. In the exam there are fifteen gaps to be completed by the candidates. The language points tested here {common word combinations /collocations and dependent prepositions) frequently appear in BEC Vantage tasks of this type. Ask students to read the tip box and do what it suggests after they have done the exercise and before you check the answers with the whole class. Key 1B 78 2A BA 3D 9A 4c 108 5c Wc 6D reading (page 40) 2 Key snail mail: the post/the postal system (near bottom of leftchand column) flame mail: abusive or inappropriate e-mail messages (near top of right-hand column) 3 Key b 4 This exercise and the two following ones present a strategy for dealing with more challenging muttiple- ‘choice questions, especially ones which test understanding of ideas, attitudes or opinions rather than factual details. In exam conditions, students may rot have time to write sentences. However, they could stil write some key phrases, or mentally rephrase the section containing the answer before ‘checking it against the four options. Key 1 For those secretaries whose bosses ask them to print out all their e-mails and leave them in their in-trays, this means using up a great deal of paper every month 2 This highlights a further potential problem with e-mall in today's office — itis taking up time rather than saving it. 3 The nature of the medium means that e-mails are frequently poorly and hastily composed and consequently often unclear.4 E-mail has become the perfect medium for letting ‘out workplace frustration because it so instant. 5... itis not only possible for an employer to read all your e-mails, it is also perfectly legal. E-mail messages can be traced back to their origin for period of at least two years, so you might want to re-think e-mailing colleagues your frustrations about your job. The advice is to keep personal e-mails out of the office. 6 ... e-mail exists to make life easier and if used correctly is an invaluable tool for businesses of all sizes, But perhaps, for the time being, the fact that in the business world 70% of all documents are still in paper form is not such a bad thing after al 5 Ask students to read the tip box after doing the exercise. Key are 4c 28 5B 3A 6D language in use: countable and uncountable nouns (page 42) 1 Key a document information message misunderstanding research b article computer data draft equipment fact legislation news progress security seminar stress suggestion survey training canco eanenecccenencoo 2 Key Paragraph 1: e-mail = the technology Paragraph 2: e-mails = e-mail messages Paragraph 1: communication = the process of giving people information Paragraph 4: communications = messages 3 Key experience = the knowledge and skill that you have gained through doing sth for a period of time, e.g, He gained valuable experience whilst working on the project. an experience = an event or activity that affects you in some way contact = the act of communicating with sb, especially regularly, e.g. There is little contact between the two organisations. a contact = a person that you know, especially sb who can be helpful to you in your work, eg, She has several contacts in New York. paper = the thin material that you write and draw on a paper = a piece of paper with writing on it, such asa letter, or private document ‘* grammar reference: Course Book pages 132 and 133 Reading Part 5 optional activity Before doing the Reading Part § task, itis important that students are familiar with the articles and determiners which ae used with countable and uncountable nouns, Make sure they have read the Grammar reference before starting this section. If they seem to have difficulties with these grammar points, copy the chart below onto the board (without the ticks). Ask them to indicate which determiners can be used with the different types of nouns, message | information | messages (singular | (uncountable | (plural ‘countable | noun) countable noun) noun) alan v eachlevery oneleach of the v alotof some v v {toofhowinot) much (toofhowinot) many v unit 5 29This execs ratses. a sérgied and gute ker the type of ero crrecion tack n BEC ‘Vantage Reading Part 5. the exam De text be ‘Gates to check, ad the type of eres to be ‘Sentsed wi not be indeed Honever, the Tangs ponte tested he (determines and pendent prepostions) Hequonty ape in BEC arage ass ofthis yp. Ak students to ead he tp box ae hey have Completed pars 1 and 2 of ‘reise | and before you check te ansmers with ‘Be whole se Vey necessary wars re i bald 1 fess come to our atention(U) tat each of sempkyes (©) inthe company () receives upto 180 wen or spoken massages (©) «day (©) That represents 3 lot of an infmation (0) © read oIsen to, tek about and anawer every ‘day (C). We ao found that how many of these ‘emnmunicions (C) were que unecessary. The ‘saul (© ofan ato (© of information. (0) ‘nhc, conbined wth poor tne management (). ‘Stoning a negative mac () on 9 he sompanys (6) male () and producti (. 2 fehas come to our atenon that ech of ‘employer the company receves up fo 190 ‘tenor soken messages ad. That represents at of an wormation to read or Een {2 Dik and and ae ery dy We ao found tat how many of these communications were ite unnecessary. The teu san ‘road of infrmation which, combined wh poor time management, hing a negate limpacton tthe company’s mere and produce hey Unnecessary words ae in bot he ofthe biggest complaints angst some of {ffs the snout of ne they spend dang woh ‘ayo day communicators. fac. now each ‘ne ofthe ast Requenty menhoned causes oF many sues Ath same tne, cu infomation Aechnology systems are pushed up the ht by {he vlue of nomessetal communications. We ‘eve Detter ined the contri ASBT to seview over oir communication system listening (wage 43) 2 ty Messape 1 acoleague Message 2 a super 50. units 13 The eerie ad the fellowing ane give stodots prize in istening fr factual deta, a skit whic ‘teste in BEC Vaneage Listening Pat 1 key Message 1 {ax he he minutes of ystetays department meeting ‘Sel phone me lore inh Message 2 to cancel meeting on Wednesday a to reschedte mesg for ext Thats at 10.00 am Telephone number: 212-939-5500 Tapert Message 1 Kale Hidames i's Kate here. One of my here il so I wort bein oe fice today Thee ae a cute of brings I need you to do for me. Fes, an you cal Martin as at CF “Talnng? He sert me a brochure aout ther sil development courses 3 few days ago and fm meres n | & course on tne management. | There's one atthe end of ne. | ot ful can you book men 1? | ‘Second, ned to folow up on last | ‘week's department meeting, 50 can | you ema me the minutes? On. | James, sory fe give you so much | cera werk call ou after two 2 see how everyting’ gong. Bye er Helo, tis is Jacques Baier fom Packaging Solutions Gracie W fight am on Monday im aad | havea pobier with our menting at two-thiy on Wedneaty afternoon. Tove to 6 to eae ofc In New York, unexpectedly fn feang ter today an woe be back ut Thursday morning Tow Is very Shot notice, bu cou we change the meeting to Friday? lean be at your hes by ten Can you. can you let ‘ne now f hats OF? Fi'be ete the ofc ut thee ths aternaan ‘Mer that you can contact me ate taza Hotel in New York on 212 993 5050 > tapes tpt ss Ceres Bock pa Af 132