Title: Describe problem, theme or issue

Owner & Date: Who “owns” the issue &

date of current version
Background: Describe the business
context & importance of the issue
 Current Condition: Describe what
is currently known about the issue

Target Condition: Identify

desired outcome
 Analysis: Analyze the current situation &
underlying “root” cause creating the gap between
Current Condition & Target Condition

Identify the “real issue”

Propose Countermeasures: Propose
corrective action or countermeasure

Gain consensus - Nemawashi

Plan: Describe the action or
implementation plan
Follow-up: Describe a review or
learning process, anticipate
remaining issues

“C” in PDCA