[BUSINESS WRITING] INQUIRIES, REQUEST, RESPONSE

Group Members:
1. Nguyễn Thị Thu Phương
2. Nguyễn Hồng Đông Phương
3. Bùi Hoa Ngọc Minh Thư
4. Trịnh Thảo Nhi
5. Phạm Minh Đức

Letter 1: Module 3:

Dear Samsung,

Thank you for inviting me to your launch party this October 25th.

Unfortunately, due to a prior engagement, I will not be able to attend. However, my

colleague, Minh Duc, from our Public Relations department, would be happy to
attend the function in my place.

Best regards,
Trinh Thao Nhi

Letter 2: Module 9:

Dear Jen,

Please accept my apology on behalf of my company.

I am sorry to hear that your experience with our service, including flights and
accommodation booking service, fell short of your expectations.

I appreciate that a simple apology doesn’t make up for your lost time and
inconvenience. Nonetheless, rest assured that the poor service at that time certainly
isn’t representative of our company’s usual high standards.

To make up for that, I would like to arrange a meeting to discuss our solution and
compensation for this problem. If possible, I would like to meet at your company at 10
am on Oct 23rd, 2021.

Please confirm whether that works for you or would you need any changes. I look
forward to our meeting.
Best regards,

Stephen Morales (Mr.)

Head of Customer Support in PMD Ltd., co.