Professional Documents
Culture Documents
SMR
SMR
Reservations:
date changes
date extentions
* do not provide address
**provide address during checkin time
*guest particular w/ sq ft
*cant exceed total number of guests
4 Breezeway
no COLD TRANSFER
EMAILS SOP
- tag name on email
Direct Reservation emails - if mon to fri, dont touch emails; POC Sarah; only if
Sarah is on RD or on leave
**dont use word "UNITS"
Reservations email:
-always check notes
if cc declined
- call guest immediately
*try to process the 2nd time
*no calls 8pm onwards
*when there are changes on account like dates, need to have the contract signed
discounts
10% for returning guests
15% for military
do not offer other booking sites if inquiries are from VRBO, since they own ESCAPIA