. Edward de Chazal Ed Pegg incompany 3.0 STARTER STUDENT'S BOOK PACK NG OID © access to the Online Workbook & Student's Resource Centreincompany 3.0 at a glance | TET ener eu Ly fecten mene ines etc ame rkplace Learning objectives to track your progress Fluency and communication activities on every page Urry mune ou eon situation Fl Engaging videos illustrate ee as dating nd extending vocabulary from the Business outta eanta Grammar reference with detailed tions of key points Phrase bank of key take-away phrases for quick revision Evaluate your progress using the Reviewing objectives boxINTRODUCTION tag bank _ i i i i i t i | ~~ Key features of each text are = highlighted and explained Extra material Iregular verb list Reviewing objectives statements for * Additional material for survival skils scenario activities communicative activities © Listening scripts Online Workbook and Student's Resource Centre Online Workbook Student's Resource Centre Everything you need to build and An extensive collection of resources, expand on the Student's Book all available to download: material outside the classraom, © Student's Book audio: and all accessible online © i Company inaction’ ~ Student's Interactive activities to practise: Book scenario videos — Vocabulary © ‘In Company interviews’ = Grammar addtional video material — Reading © Glossary ~ Writing © Answer key ~ Listening © Phrase banks ‘Automatic markbook © Grammar reference © Writing reference 34 Contents Unit Business communication skills Reading and li Language links Of | Vises networking event Reading Vocabulary Introductions 7eij| Eluency Introducing yourselfand Event handout Grammar Questions and Sara, this 18 EM) cher people Company website answers using be 8) Roleplay Acking other people Listening Subject pronouns their name Introductions ata networking Possessives adjectives event Phrase bank Introducing people Alphabet and spelling 02 | Beng embers ad times Reading Vocabulary Numbers and Looking at work routines “Text messages work-related verbs Istartwork at 8 2M riyeney Talking about your daily Article abouta typical day inthe Grammar Present Simple with P14! svoricroutine office ey words for work In Company interviews Listening Questions with When, What time Units 1-2 Conversations about daily anu How many routines Phrase bank Telling the time ‘Chedkng into a hotel Reading ‘Asking questions about hotel ‘Email about travel plans facility opening times and locations ta In Company in action asking about the facilities Hotel A2:Thave afew questions Tookingatjobsand-companies Reading Fluency Talking about yourjob Work the Net profiles Where do you) er company lewine Conversations about jobs, sectors and companies | ee a eee 04 | Makinesimotersephonecatis Listening Making arrangements Telephone calls to leave a message Cant help You?| Roteplay Leaving a message and to arrange a meeting, P28) plueney Talking about dates ‘& In Company interviews: Units 3-4 Vocabulary Jabs, sectors and numbers 10-100 (tens), 100-1,000 (hundreds), 10,000-50,000 (thousands) Grammar Questions with dofdoes Phrase bank Describing your job ani company Vocabulary Telephone numbers Dates, days and months Grammar Can for requests and possibility Phrase bank Telephone phrases Saying where placesareinatown Reading Saying where places arein an office Text message about plans to meet Roleplay Asking where places ave tarIn Company in action inatown BL want to get tothe office 32: Go straight to the meeting = Se ete Reading Roleplay Visiting an office Emails ‘Tm here to see Jo (ce oor plane Pe Listening, Conversations with small tall Showing someone around the office CONTENTS Vocabulary Sinall talk Job titles Departments Grammar Prepositions: non, opposite, next to Phrase bank Arranging.a visit Visiting a company may stare —_CONTENTS Unit Business communication skills Reading and listening Language links 06] Hx Partin meesngs Reading Vocabulary Meeting worde and Fluency Discussing types of Meeting agenda phrases Lets make a start) iverusing Blog post Grammar Frequency words, P42) bo In Company interviews Listening verbs, nouns and time phrases Units 5-6 Introduction toa meeting, Questions with How often/De you Conversation about meetings Phrase bank Useful phrases for Marketing meeting meetings ‘Survival | Askiog fora favour Reading scenario C:| Responding to requests fora favour husiness article: How toask fora ‘Don't mention it| Roleplay Making and responding favour 1pa3| C0 requests fora favour In Company in action Ci: LInow you're busy but . C2: There's just one move thing Talking about changes in technology Fluency Talking about your life and career Reading {ticle about changing technology Listening “The life ofa business speaker -ed pronunciation Vocabulary Adjectives and opposites Grammar Past Simple Phrase bank Talking about technology and communication “Giving presentations Fluency Talking about changes and resales Roleplay Giving sles presentation {In Company interviews Units 7-8 Reading Email about investment ‘opportunities Listening, Presentation about sales results Question and answer session Vocabulary Describing change Grammar Past Simple irregular verbs Questions and negatives in the past Phrase bank Useful resentation langusge Giving instructions and responding to instructions for common office n| tasks Roleplay Giving instructions for sending, an email and printing a document Reading Email about a training session ‘& In Company in action Di: It really easy I promise D2: Foran outside line, pross 9 09) Pemriasabisines event Reading Vocabulary Opposites Roleplay Organizing food fora usiness invitation Food ‘Where should txsiness event Listening Places $Y?) rinency Giving travel tips to Planning business events Grammar Making suggestions PEA) visitors ‘Talking about places, some and any Phrase bank Asking for ‘ suggestions 10| See Reading Vocabulary Contract language 5 Roleplay Negotiating a deal Email about anegotistion Grammar Taiking about the [Is cash okay? |e in Company interviews antract future P70! Units 9-10 Listening Phrase bank Requesting, Negotiations about delivery, price and discounts refusing and accepting saison ns? P Describing Food ‘Talking about food from different Fluency Describing a dish from your country or region Reading ‘Menu of a British restaurant & In Company in action EL: How about a British restaurant? 2; Tellus about Spanish food CONTENTS «5,Learner information © ating @ Won Skills practised tiv in this section 1,2,3 6 LEARNER INFORMATIONLEARNER INFORMATION incompany 3.0 Student's Book instructions Eonnif 9 Complete Comp) ‘Take turns aie =~ Circle @r0 Look at page 1A three Sank ate “Sone answer AC Match 2 one Ask and & Z ¥ ‘Tick yes{_]/no|7] Cheek your answers = vi on Point v ‘Work with a partner & a ; Ciao 2a : eae B22 Underline yes/no Classroom language ‘Try to use English all the time in class, Here are some useful expressions, EE = aR =... cas — LEARNER INFORMATION 7I plan A doesn't work, the alphabet bas 25 more letters Chae Cook, writer Circle the correct umber. “There are 24/25 / 26 letters in the English alphabet. Learning objectives: Unit 1 Business communication skis Vsiinga networking event Puen: Intecciag yourself and other people; Rolepiye Aeking other people their namie Reading Event nando; Company weisite Ustening tnteoictions ta networking event; Aiphabet ae selling Vocabulary introductions (Grammar Quvertione and sneer using he Subject pronouns and Possesive Phrase bank introducing people Sara, this is Ed A networking event 0® © O 1 Look at the notice and tic (/) the correct place. company office g NORTHEND bb networking event o Hous 2 © 101 Listen and tick (/) the names you hear, Welcome to our ke be =] Fiona [J networking event Jun [F} Giovanni) Sara [7] Please register at the deak 3. ® 1.02 Listen and put the conversation below in the correct order Nice to meet you og Hello, what yourname? — ] va Oo 4 © 108 Listen to three conversations and match the people talking. 1 Ed a Stefan 2 Saab Eva 3 Jman Fatma 5 @ 1.03 Listen again and tick (7) the phrases you hear. 1 a 3 Helo, tm Wha’s yourname? | Nice fo meet you : Work witha partie Say your nas, 1 SARA, THIS IS ED Nice to meet you. Pm —____Letters and names ® © O 1 © 1.04 Read and listen to the alphabet ABCDEFGHIJKLMNOPQRSTUVWXYZ 2 @ 1.04 Listen again and repeat the alphabet. 3 Write each letter in the column with the same sound. feu, A fel jal [_ foul 7 6 F z o_| 4-4-9) 4) © 1.05 Listen and check your answers | Writing tips ® 1.06 Listen and write the letters you bear. 5 9 the first letter of a frst name and surname, Rachel Lovering Becca Sandlson 7 no — eo 2 4 5 1 Use a capital letter for 2 6 3 4 6 © 1.07 Listen to the conversations andiGirela the correct names, asad MEMUEL one Sara Henley Sue Hamley Ed Marvell Ed Marcel Juan Simons Jane Symonds Sone Tavlor 7 Work witha partner Speaker A:Look at page 82. Speaker B: Look at page 84.Event handouts © @ O 4, AL’ Netuarkig Welcome to A-Z Networking and weleome to our networking event. Its great to meet you. This is our committee Please contact us with any questions or ideas for our next networking event gemember ~ talk to everyone. Himes 4 This Bob Wey He'sour Tiss dene Gamer She's our We hope you enjoy the networking event! inmen- Hs enait ecroigg hr ori boboaznetworking.com jno@arnetworking.com 2 Read the handout again and answer the questions a Whatis the secretary's name b) Whats the chairman's name? © What is the chairman's email address! 3 Circle the correct answer a. Is this anetworking event? Ves, itis. /No, itisn't b_ Is Bob Wiley the secretary? Ves, he is. No, he isn't © Isthe company called 123 Networking? Yes, its. /No QUESTION TIME Complete the questions below with the missing word. the secretary's name? What —___ the name of the company? 4 1.08 Listen and write the people's names. QD wawcatianguase| 4 * In introductions we use eames > short forms like Tin (not 2 George introduces to Tam) 3. Ed introduces —__ to P TnSifin BO 20s Uiites sgcivardivenpiietimeniing, pitnminme | tam Se Cai emer gee Halo, Gee fee TinSec. Geer ersten oore ow 3 tar Gorge George Chu Chi thisis George owes Helo, Chis Nexo mec you 6 Workin groups of three. Introduce yourself and the other people in the group. Vee) ees 10 1 SARA, THIS Is EDPSSM] Colleagues O®@QO 1 Look at Bd Marcel’s company website and answer the questions. a What type of company is this? b Whats Fa’s job? © Whois Head of events? ea meats Brian Baxter Lk pany.) lp} Contact us row! Web developer Ec Marcel 2 ® 1.09 tistento the description of F's company and complete the ‘About us 3. ® 1.10 tisten andGeel9 the words you heat Hoong aa be Yes seis abe’ © Whats her/his name? A Covaplete the table using the wand the bx her we you your Subject pronoun __| Possessive adjective T my you eva hisieds she/Sara ZSaras it is thoy their Complete the sentences using words from the table in 4. Hello, I'm Veronica. surname is Pascale Ym Ed. manager is Charles, Hi Sara this is Veronica. is my manager. d_ Nice to meet you, Veronica. Who's __ manager @ I'm Carla, and this is Natalia. are managers, G tkto unre people. Ask and anewer the questions and ckimpletethe table blow. Se) as Y Y First name Manager 01 SARA, THISISED 1112 01 Sara, this is Ed Introductions 1 Complete the conversation with please or thank you. A: Hello, 'm Francesca Cattagneo. B: Can you spell your surname, —_# A: Yos,it'sC-A-T-T-A-G-N-B-O. 2 Match the sentences (a-d) tothe replies (1-4) @ Whats yourname? = 1--Nicetomeetyou b Sara, thisis Ba 2. You too © Goodtomect you, Vicky. 3. Great to meet you, Tom. 4 tm Tom. 4: Hes Bella Culver. 8. Completethe cnavertations using tellengusgesn the box. Gocatessertyou Hele, tin We Thisis Whats a Me: Mike sy: Mike. 'm Sandy. Wie: Nice to meet you too. bb cata: Hi, Sandra. Great event! sandra: Yes. Oh, Carla, Cassi, Cari: Hello, Cassie. Good to meet you cassie: You too © Mz Hello your name? fi la. Mie; Nice to mest you Ab Wet plas al Giana eat badge using the correct capital letters. a jane raclife/brtish gas balla nam / saudi araraco © chon chi / festival lowers | Name: Company: {_ Company: | Name: [_ company: | Name: {_ Company: 5 @ 1.21 Listen and tick) the names you hea, Voriysambelt [] Jasmine Soutern —[_] Melanie smith [| Michael Steinbeck [] Antony Sneed Gary Swales o 01 SARA, THIS IS ED Cm Questions and answers using be 1. sate the sentence beginnings (2-c to thelr endings (2-3) to make questions a What's your b Canyou 1 your manager? 2 surname? © IsTom 3. spell that, please? 2 Circle the correct word to complete the sentences, ‘a That's Sara, She / She's my colleague. No, 1/I'm Andvé © Is Akiko you're / your manager? Yes, she is. dH 1/1m Bd © Are you Charles? Yes, ’m/ Iam 3 Circle the correct answer. a Are you Adam Leo? Yes, Lam /icis 1b What's your name? Tin/ This Ve © Issheyourboss? d_ Whois your web developer? Yes, he is shes. This (Brian Paquot, 4 Complete the table with the correct long and short forms Long form Short form Tam Tim a youre _ B [she iste is 7 e is d were e | you are - - F [they are 5 Cirdeithe correct long or short form. a Hello, fm/Lam Vicky. b Ave you Mr Porter? Yes, I'm /Lam, © Are you from Expo Solutions? Yes, we're /we are. d Ishe your manager? Yes, he is/ he's © Write the correct pronoun. Hello, (a) ‘m Stella Bryony. Are (b) — the head of events? No, (¢) head of events is over there. (d) You can go and talk to (e) 2 —!m the manager, The scaled Sara. ea aect poSpelling names 1 Read and say the alphabet. ABCDEFGHIJKLMNOPQRSTUVWXYZ 2 Cover 1 above and say the alphabet. 1.32 Listen and/Girce the words/phrases you hear. Hi, 1/T'm David. Good to meet you. ‘My manager is Juan. Hle's/ His great. Can you spell your surname, please? Certainly, It's G-AL-E/ OLE. Hello, Savah Is Jeremy you/ your manager? A/Areyou Ahmed? No, 'm Meharamed. Kate, sisi / itis Gunter. Gunter, meet Kate. Phrase bank: Introducing people CGireld}the correct answer. What's your name? es Beth. / Good to meet you Hello, I'ma Stephen. [Nice ro meet you. / What's your narae? Sara, this is Fatma. Tes Juan. / Helle! Great to meet you. My notes from Unit 01 ‘Match each question (a-c) to the reason why you use it G9). What’s your name? To ask someone to Sara, this is Ed spell their name Canyou spell your «2 Toask someone's name name, please? 3. Toiniraduce people Completing a name badge 1 complete your nine badge My surname My manager is Reviewing objectives Tick (7) the statements which are true for you. ‘can sy the albhabet in Enh | can introduce myself and other people Lan ask other people their name 1 SARA, THISISED 1302 The only routine with me is no routine at al Jacke Kenedy Onassis, former Fst Lady ofthe United States Gireld) the word which describes Jackie Kennedy Onassis best. This person i peestlant I dliorgan Learning objet Unit 2 ives: Businoss communication sil Using numbers Looking st on owns ng. abeut your ally Reading Text messages Arle abouts typieal day inthe offer Listening Coemstions aut daly zoutines Vocabulary Wurcbersa telat yes Grammar Preset Sine wth nd Fiowmary Phrase bank ling the tine {In Company interviews Unite 2 14 02 ISTART WORK AT 8AM, | start work at 8am Numbers ®O OOO 1 @ 124 tiseenand repeat the numbers 2 Match each number to a word, 1 four 6 eight = «11 fifteen 165 nineteen, three = 7 ten 12. eleven «= -17_—eighteen. 3 one 8 six 13 thirteen 18——twenty 4 five 9 14 fourteen 19 —sixteen. 5 two 10 nine = 15, twelve = 20 seventeon, 3) @ 1.15 Listen andGirc@ the number you hear. a 12/20 e 5/15 @ 8/18 I b 3/13, dir f 6/16 4. Wok with a partner and point toa number in 2 for your partner to say. 5 Read the taxt messages from Dietmar and Pawel. Complete thetecalendare using the words in the box fo have tumch meet (22) meeting start work 10th | 08:00] [0.00 [ean 100 ‘oth MONDAY Dietmar 08:00 —to gym al 10:00] ateammeeting | 12:00 | Have 14:00 | — | 6 Write sentences about your day at work using the ideas in 5. Thave at [start —__ a Heave at 7 Workwitha partner and talk about your day at work using the sentences in 6 beeen) es)Telling the time © ®@O 1. ® 1.26 Look at each clock and listen to the time. 2 @& 1.16 Match the docks (a-0) to the times (1-6). Listen again and check 1 qurerpaties: [C] A terpacttios, =] 2 quartertoseven =] 5 fivetoten oO 3 halfpastfour = 6 three sitlock Oo 3 @ 127 Listen toColin and Julia talking about their daily routine. Complete the table using the times in the box. 445 1250 830 9.00 Colin Tawar AHHH) “reve ncn Writing tips Starveach sentence with | 4 @ 1.27 risten again and complete the conversation a capital letter. Cofm: (a) ____do you start work? Can we meet early nila: At nine o'dock, What about you, (b) time do you start work? tae rng? Atha past ight Correct these sentences Julia: = What (c) ___ do you have lunch? ‘using capital letters. Colin: Um, at ten to one. And you, (d) ________do you have lunch? a tcanmeetarsom | me Quarterpastone today. b ihave a meeting at QUESTION TIME ‘Spm. can we meet in. @e Complete the questions below with the missing words. the morning? When: ‘check your emails? ——————— What time __________leave work? 5 Wilt questions with ou using the information below When / stat work What ime / check your emaila What time / have a team meeting When / have lunch When /leave work 6 Ack your classmates about their day at work using the questions in 5 Ep 02 1 STARTWORK ATSAM 15Tel one Talk . A day in the life... OOOO 1. Read the magazine article andl the correct answer for each statement Businesspeople taka iot/ don talka lot: Spoken communication i important /int important in business © Jannie Helin has/ doen't have alot of meeting ‘Talking is very important for business people, Research shows they spend 18 minutes an hour at work talking. Janie Helin is a busy ‘woman, Most days, she doesn’t have time for lunch! She receives about 20 emails an hour but only replies to 10. She also makes and receives around 15 phone calls a day. She has between 6 and 12 meetings a week. With all this time talking, how do business people have time to work? 2 Match the numbers from the text to the pictures (a). ~O wh wl) wl] «2 3 Read the sentences below and éircléithe correct verb. 16 02 1 START WORK AT BAM Poti Necative ji Tcheck ‘checks | dat /doesrtcheckTy ——“Thave Tar Haine enaishnthemonng —_|enaisinfemonng. every moni, | ‘You check /checks your | You don't / doesn’t check your ‘You have / has a meeting emails in the morning, emails in the morning. every morning. — ‘She check / checks her | He don't / doesn't check his. ‘She have / has a meeting. | emai ifs roming, | rads re omy eexyriah They check / check: They don't / doesn't check ‘They have / has a meeting. smaisinte monng, | thevenalsinttemoring, vey moring A Complete tie senteicns using the eatb in brackets: | al —_— 20 emails a day. (send) { b John three meetings today. (have) | © ‘They —— any phone calls. (not make) @ She as phone calls a day, (not recetve) | 3 @ 120 tisten and check your answer | 6 Use the information below to wnite three sentences about your jo, Verbs Time periods have; make; receive; reply to; ‘emails; meetings; phone calls | aday; an hour, aweek | send . 7 Wore with a partner and talk about your work routine using the sentences in 6. iaaete | (nai)ae Natural language When we answer questions about routines, we often tse about or around + anumber ® How many email do you senda day? ® About/Around 20, ‘You PSEA A coffee break conversation ® @ @ O 1 1.19 Colin and Julia are on a coffee break. Listen to the conversation and tick (/) the things they talk about. emails [7] — meetings [] phone calls [] 2 @ 10 sister again and comple the conversation starting wor Hi how are you? shila: Fine —busy, though. Uhave alot of emails to read. Really? How (3) emails do you receive? Jhifa: Ura, about &) day, What about you, how many emails (0 you receive? Colm: Around ten. What about phone calls, () make? ila: About (©) day, What about you? Colm: Um, about eight. And how many phone calls () Jilia: Around (g) many phone calls do you you receive? , but they're long. [spend allot of time on the phone. QUESTION TIME ‘Complete the questions. How emaiis ‘meetings Phone calls 3 Match the sentence beginnings (a-d) to the endings (1-4), ois eamy 1 bb How many phone calls do youhavea week? do you receive a day? 2 © How many meetings 3 doyoumake a day? How many emails 4 doyou senda day? 4. Workwith a partner Using the sentences in 3, asc and answer questions to complete the table below. Your partner ‘send / ermal day rocolve / email / day ‘make / phone call / day have meeting / week BS Woke netepareser inl om aie you pt send / email / day receive / email / day make / phone call / day have meeting / week HOY ‘AHBPA® YHESHO-METOLHYECKA oTgen Sener 02 1STARTWORK AT BAM 1702 | start work at 8am Numbers and work-related verbs 1 @ 1.20 Listen and write the numbers you hear. There are two numbers in each sentence. 2¢@ 1.21 Now listen to the numbers and repeat. 3 Match the verbs in the box to a noun below. check finigh have roplyto send start smalce receive (42) er Sy Pd Cec 02 | START WORK AT 8 AN Present Simple 1. Read the information in the table. Positive _| Negati hove make phone | | don't make have a meeting. cals shone cals YYounake | You dont make You faves phone cals. | phone cal, meeting, He/She makes He/She doesn't He/She has a phone cals. make phone cals. meeting. We make | We dont make We have a phone cals. phone cals meeting They make They dort make = They ave a phone calls. phone calls. meeting. 2 Write sentences using the information below and the nada Born @ John send /20 emails aday b I/have/ three meetings today © You/ make / nine phone calls aday d_ We/ have / six mectings a week © T/not send / any emails f He / make / six phone calls a day 3 Complete the questions with the words inthe box. do (2) many G2) time when a do you check your emails? b How ‘meetings do you have a week? © What time ‘you stare work? 4 How many phone call youmake aday? © What do you finish work? f How emails do you receive a day? ener Hom mm IQuestions 1 © 1.22 Listen and underline the unstressed words. a When do sou start wook? What time do you have lunch? b ¢ How many phone calls do you receive a day? 4d When do you finish work? € When do you wake up? 2 @ 1.20 Listen again and repeat the sentences. ‘Match each question beginning (a-c) tothe reason why youse it (1-2) a When 1 To.ask questions about quantity b How many 2 To.ask questions about time © What time Phrase bank: Telling the time 1 1.28 Listen and tick (¥) the times you hear, half past four] oO quarter to seven tenpasteight [C] quarterpastone [] ven pastfive — [F] half past six o 2 @ 1.23 Listen again and repeat the sentences. 3 Write the matching time from 1 under each clack below. My notes from Unit 02 Writ 5 Your calendar Use the information from Jannie’s calendar to write sentences about her day, then do the same for yourself 09:00 start work 10:00 | have a team meeting 11:00 _| make phone calls 1200 [havelunch check emails, eave work Janie 19:00 11:00 12:00 Reviewing objectives Tick (¥) the statements which are true for you. | can count to 20. {can tel the time. | can tak about my day at work | can ask questions about daily routines. 02 I STARTWORKATSAM 19SURVIVAL SCENARIO Enjoy your stay! Learning objectives: Survival Scenario A Business communication skis Checking into a otal Aeking (guons abut oe nity pening times and locations Halepay- Checking in toa hotel, and arking about the sites Reading {al ebout rave pens {In Company in action elcome to The Western Hate AD: Thavea few quest | b 1 Label the photos using the words n the breakfast café guest’ gym lift passport receptionist restaurant 2 Antonio is the overseas sales manager for BetterDrinks and it is his first visit to the IK, Work with a partner. Read the email and take turns to ask and answer the questions, To: Antonio Dias From: Kari Havtison Date: 8 May Dear Antonio, ‘Thank you for your email. | hope you are well. am very excited about our new product Bubble tea, It's from Taiwan. We can talk about it at our meeting on Tuasday. I've now {got the details about your visit to London. Julie tells me it's your first visit here! Your hotel is The Western Hotel in Lulworth Street in central London. You arrive at London Heathrow Airport on Monday 16th May at 11.30 am. A taxi wil meet you at the airport, and can take you to the hotel. | hope this is okay. Kar Kari Harison Sales Manager BttorDvinks UK a Who is the email from? d_ Whereis Antonio's hotel? b Whois the email to? © When does he arrive at the airport? © What is the name of Antonio's hotel? 20 A ENJOY YOUR STAY!SUIS) 3 Antonio checks in to his hotel in Loudon. Watch video Al and circle\the correct answer. a Antonio's room is on the second / third floor: b- Antonio wants to eat lunch / dinner Watch video A1 again and complete the receptionist's form. fw Westein Horel ‘Name: (a) — (first name) )— (surname) Night: 1 2 4 Passport mumber:(¢) —___ Match the sentences (a-e) to the numbers (1-5). Your room number is three oh two. 3rd That's on the third floor. 19:00 It’s open until 3 pm. 2nd It opens at seven o'clock this evening, 15:00 It’s on the second floor. 302 5 a b ° a ° 6 ine hott, who says these phrases? WeteR (receptionist) or G (ques. a How can Thelp you? 20 b ° a ° t e h 7 Thave a few questions, What can Thetp you with? Where is the swimming pool? When is breakfast? Is the gym open now? The restaurant opens at 7 pm and closes at 11.90. Enjoy your stay. Antonio is back at the reception desk. Watch video A2 and tick (¢) the phrases from 6 that you hear. 8 ‘Fit in the ising information. Watch Video A? again to check your answers “The Café ~ Ground floots Opens at 11 am and closes at 3m Wy “The Restaurant ~(a)-Sili____ floor Bicakfist from (b) am v0 (9) an Dinner fiom (@) — pm vole) pm SEER ‘Ihc Gym (f)-— floor: Opens at 8 am and closes at NE @——_pm : © Work with a partner and practise the conversations on page 87. Take turns b svceptionit mol the gost, 10 two guests check in to The Western Hotel. Work with a partner and roleplay the conversations Speaker A: Look at page 88, Speaker B: Look at page 83. ‘A ENJOY YOUR STAY! 2122 The customer. Sam Walton, founder of Wamert According to Sam Walton, how the customer?Circle the comet ene Talking about work ®@ @O 1.24 Listen import conversation at a conference and Gxcle the correct answer. jo Paulo / St Lucia ppetizer / Apple / Acer sgrammer / receptionist / technician 2 Qh r2e tastes again snd emnglta thepentenoes wing dh ore Learning objectives: | where youfrom? 2 Unit 3 b Where youwork? = 2 Business communication skills. — 7 Lockigatjobsandcomparies | € What youdo? 3 vy canptoy | 3: Wiite these answers to the questions an the correct lines in 2 above Imatechnician, Tm ftom'Sao Paulo, I work for Appetizer. Vocabulary nambers 10 100-1,000 Qaundzeds) 4 Read thelisentg script on pe 9 and chet your andres 0,000-50,200 (thwarts) 5 Talk to five other students. Ask and answer the questions below. Jobs O®O 1. Match the jobs in the box to the photos and (irda or an. ‘engineer hotel manager human resources manager receptionist salesmanager taxi driver Aur a Sh b Hesa/an © She's fan bes @ She's /en—______ @ He'sa/an f She's @ fan (03 WHERE Do You WoRK?PASM] Michael: He's a (a £M) Ah} 9) A))-tf) 2 1.28 Listen to the two conversations and write the people's jobs Writing tips Use fll stop at the end of entences 38 {im from Feng Kong. work for HSBC. | Use question mark at the end of questions, Where do you work? 4. Work in groups. Ask and answer the questions below. What do you do? Ser: She’sa 1.25 Listen again and complete the sentences. Michael works for Emirates Airlines. a Michael the phone. b Sara company training sessions. ina chi What's your name | | Hin gages Work profiles 0 @O | Spanish Misi boi Bead Read the Work the Net profiles and answer the questions. | a Whereis Misha Watanabe from? What does Antony Bradley do? ‘Where does Misha Watanabe work? Misha Watanabe Antony Bradley Human Resources ‘Website Designer Manager London, UK Tokyo, Japan Current PrimeSite Current Sony - 2 choose one profile, White sentences about him/her. Antony is from Lon, Hea 3. Work with anew partner and take cure to ask and answer the questions below Take notes. A omplete arse duty patina (name and surnam) ‘efrom_—_________(aty/countr), iat nner (company). He's/She’s a___ — (job). 5 Tall the dass about your partner. (03 WHERE Do YoU WoRK? 23| Sectors OO ® 1. Match the sectors to the photos (af). construction [] energy [_] finance [~] retail [] telecoms [] tourism [7] 24 | Natural language | When talking about our ‘work, we often use the expressions [workin or imi. plus the sector (banking, tourisr) ® rv food production, © 0h, rally? Im in © I workin the retail sector | ® see. Iworkin finance. 03 WHERE DO YOU WORK? 2 Complete the sentences with your job, the sector you work in and your company. workin I work for 3 © 1.26 Listen and tick (7) the sectors you hear energy[] finance[] retail[] tetecoms[] 1.26 Liston again andlGclethe correct sector for each person. Carlo in energy / finance real / telecoms. stella isin energy / finance / retail / telecoms 1.26 Listen again and ¢icle the two corsect answers for each question, Where does Estella work? She works for Corieza. / She trains staff. {In Buenos Aires, What does Fstella do? She's a human resources manager. In Buenos Aires, / She trains staff 4 a b 50 a b QUESTION TIME Complete the questions using the words in the box. ar dob) is a Where you from? © Whet___you __? b Where — you work? d How big your company? Questions about people at work @ O 1. Complete the questions with do ur does & Where he work? b Whar doerahe A b What youder a where ae? 2 Complete the sentences with amy/'m, is/"s or are/'re, a Where she from? © He from the Emirates, br ___from Paris, d They from Brance. 3. Compete the table using the correct ve forms, |The verb be (full) | The verb be (short) _| The verb do 7 am co you re ro “hehe & they areTAME Match the sentence beginnings (a-d) to the endings (1-4). What does 1. shewor? How big 2 she do? Where does 3° she from? 4 Where's is Corieza? Work with a partner. Ask and answer questions about Estella eens) [Semen ) Tens, hundreds, thousands © @ 1 1.27 Read and listen to the numbers. 10 20 30 40 50 60 7 80 90 100 100 200 309 400 500 600 700 800 900 1,000 100 1,000 10,000 500 5,000 50,000 ‘Work with a partner, Take turns to say a number from 1 and have your partner point to it, 1.28 Listen andircla the numbers you heat 3/30 e 400/4,000 1 40,000 /50,000 50/500 100/1,000 i 1,000 / 10,000 f 30/40 8 60/ 60,000 h 300 /500 8/80 How big is your company? ® © MY sas bigs pone conser gr ache wnt wehbe ncrtnen anwipr My company is small / medium-sized / big. 2 @ 1.29 Listen and complete the information for Freddie. Abdullah Tob Fight attention Company Sector Size of company 8; © 2s. Lieten apn snd each yours 4 @ 1.30 Listen and tick (7) the questions you heat. a What do you do? ["] © Whois yourboss? [1] b Where do you work? [] 4 Howbigisie C] 5. 1.20 Listen again and complete the information for Abdullah 6 Work with aparner Ask questions about ther job and company. Where do you work? Haw big is your company? 7 Work wih anew partner Tell them about your fist partner's work and company xnce. She works for Lloyds Bank. She's a (03 WHERE DO YoU WORK? 2526 O03 Where do you work? Jobs, sectors and numbers L. Complete the oentencenwiih tte wordsin theborand engineer hotel manager receptionist sales manager human resources manager taxi driver a Nadiaisa/an —___ works with marketing staff b Marcoisa/an systems © Lena works asa/ an the phone, di Javievise/an around the city. @ Carmen isa /an all the staff in the hotel, f Livisa/an - She plans sales and He fixes computer She answers He drives people ‘She works with She trains new staft 2 @ 1.21 Listen and match the people tothe sectorsin the box construction energy finance tout 2 Maya b Selma 4 Georgio _ 3 Match the words (a-f) to the numbers (1-6). @ four thousand 115 b fourteen 2 70 © seventy 3 300 4 forty 4 4,000 © fifteen 514 f three hundred 6 40 (03 WHERE DO YOU WORK? Questions and answers about your job and campany 1. Pavtiewortstnmnecorectonter tana quations a doyou what do: b from where you are © company is big how your d- dowhere work you 2 Match the sentence beginnings (2-c) to the endings (1-3). 1 work for Siemens. 2 Tmanengincer. 3. I'm from Frankfurt @ Where do you work? b Where are you from? © What do you do? Complete the sentences with work or works. 1 for Vodafone, Where do you 2 Saskia He in latanbol for Apple. White the questions (a-d) for the answers. aR ao te wD I work in Riyadh, Ithas 25 employees, Tm from Saudi Arabia. Gomer Numbers 1 say the following numbers.” 13° 30 300 3,000 7% 17 1,700 16 6 6 6,000 2 @ 1.32 Liston and check 3. @ 1.33 tien and write the minbers you hear a —— e 4 ePhrase bank: Talking about your job and your company Girce}the correct answer. Where are you from? Tin telecoms. /'m from Brazil Where do you work? Twork for Total Telecoms. / Tm a technician What do you do? Tin from Turkey. /Tm a sales manager. How bigs your company? Te has about 2,000 employees. / Iwork in finance Tick (V) the correct column in the table. blicoin! [a aperson’s | personal work information What's your name? v Where do you work? Where ate you trom? What do you do? How big is your company? My notes from Unit 03 About you and your company 1 Complete the text about yourself. My names (a) —__. min (6) _ I work for () Tehas about () employecs. mata) 2 Mate the gaps above (a-) tothe information below C5) compaty sie job company Reviewing objectives Tick (4) the statements which are true for you. {can talk about my jab and my company, I can understand and ask simple questions with Where, What and Hovr, | can understand and use numbers (10s, 100s and 1,003) (03 WHERE DO YoU WORK? 2728 Tdon' answer the phone, Iget the feeling when I do someone will want to speak tome Fred Couples, gator Circle the correct answer. Fred Couples dawnt ike Jikes talking on the phon Learning objectives: Unit 4 ‘Business communication skit Making simple telephone calls Making amangeens, Rly Lwinga menage enc: Talking ahve dates tenn ‘elepioecalsw leaves mesage and to arranges meting ocabuiar teicphonenaborg ates, (Grammar Can for quent possilty Phrase bank Telephone phras Bin Company interviews. 04 CAN I HELP Your Can | help you? Telephone calls ® © 1 © 1.34 Listen to Kristina Miller making a phone cll and tick (/) the correct phone number. 01623 3035448 ["] 026432026449 [7] 01743 404 S610 [1] QUESTION TIME Complete the telephone questions below with the missing word. ‘help you? ask who's caling? I take a message? he call Kristina Miller? 1.34 Listen again and check your answers. 2, cs esac hams 8 te i -Do nate consnen { telephone phrases a Cant speakto 1 who's calling? b Howcan! 2 anythingelse? © MrSmiths 3. Kristina Maller, please? 4 canTask © anengt © Can Ttake 5 MrSmith, please? f tethere 6 belpyout & Canhecall 7 outof the office today 3 Look at the questions in 2 and decide if the statement below is true (7) or false (F). We ask questions with cam ta see if something is possible. T/F4 PRN 1.35 Listen and label the telephone numbers (2-d) in the order you hear them. 4129975413324 __ +41.608 5874477 __ (0044 208 648 7559 0088 887 707 6841 Leaving a message @O 1 Rearrange the words in each box to make telephone conversation, 1 ae Natural language ; When two numbers together are the same in atclephone number, we 2 often say double. 33. double three 88 eight ‘morning good / help | can how you? 2 | speak can to please Paul Smith? he's sory of the out office. — Ian you hela? 5 thanks no / willbe he when back? — Itis also very common 6 intelephone numbers to say oh instead of zero. 0207 = oh two oh seven 001 = double of one 8 Practise caying these telephone numbers with | your partner. tomorrow /a message take can i? 7 please yes / call can he me on 0044 788 480 5945 _ kay that’s $o 0044 788 480 5945 _ 9 that’s yes right 0081 445 087 5441 10's anytng there ese? 029.352 698 7411 12 bye okay — 2 Work witha partner and practise the telephone cal 3 Replace the bold tert in 1 using the information helow to make new conversations With your partir tke arnt beng And 04 CANIHELP Your 29Tirme bay Are you free on Tuesday? ® @ 1 1.36 Listen to the telephone conversation and write the time and day of the meeting on the notepad 2 @ 1.06 complete these extract ftom the phone callin 1 with can/can Listen aga and cede youranneer a Hello, 1 speak to Kristina, please? b Ob1______ meetin the afternoon, 1 o3.00pm, 3 > Match each erample in 2 to a meaning below. 1 ition possible 2 sit possible? 3 Wispossible 4. Usecan/ean'tto complete the sentences a match the meaning ofthe symbol V itispossible 7 isitpossible x it ten’ posable Cu peak to Chris please? ax __meet.at 3pm. bv gotothemecting @ 7 — you meet at 3 pm? e x1 gotothe meeting, VI meet at 4p 5 Complete the table with can /cant Question Negative T You you ...2 He/Sheft_________ |_he/sheytt... We wet They they ..2 Days, months and dates O®O@ 1 Pur the days of the week in the correct order. Twesday Thursday Sunday Monday 1 Wednesday friday saturday — 2 @ 1.37 Listen and check your answers 3. @ 1.37 Listen again and repest the days ofthe wee, 4 Label each photo with words in the box. afternoon evening morning night 04 CAN HELP Youree Writing tips ‘When we say the date, ‘we normally use the and fi the tenth of May When we write the date, wweuse the number and ‘month only: 10th May We can include the year: 10th May 2015 We can also leave out the th orst/nd/rd: 10 May 2015 PME 5 Work with a partner. Choose a day of the week and time of day and take turns to guess their choice, Is it Thursday morning? Isit Tuesday afternoon? 6 Pur the months in the correct order. January August September April October March May, December July June, November February @ 1.38 Listen and check your answers. 8 @ 1.39 Listen to people talking about important events. Match the dates toa speaker, a ‘st January 22nd February Sd April 6th November 18ch August 9 Write the date ofthese events in your life, Yourbirthday {An important pubic holiday n your country ‘The birthday of someone in your fay 10 Work with a partner and tell them the dates in 9. My birthday’s on the 24th of Novembe: IL @ 1.40 Listen to Kristina Maller and Jooé Gonzales discussing a meeting on the telephone. Tick (/) the dates you hear. sta August. sdih July zed July E] ath August E] 18th August [1] 12 @ 40 Listen again and decide ifthe statements are true (0) or false (0) Kristina wants to change the time forthe meeting. T/F bJostis busy onthe 18th August, rE © Kristina is busy on the 14th August. THE 4 Thenew date forthe mectingis the 18th August. T/F 13 Work with aparter and arrange a meeting Speaker A: Look at page #2. Speaker B: Look at page 86. 04 CANIHELP Your 3104 Can | help you? c rr Telephone numbers, days and months 1 @ 11 tines andGeathe fou telephone numbers onan 0044208456 7744 0022.2343344 0087 285 759 on2e33444s4 0048 2558974 0055-7788902 2 Waite the missing letiers to complete the days ofthe week, M__day ‘T_ur_day Te day _edn. —1_day sday S_tiday day 3 Use the ideas in the bax to write your weekly routine. heck my emails cook dinner go shopping gotoarestaurant gotothe gym — have dinner with my family hhavemectings leave work early meet friends | | mectmyboss pay mybills start work early Monday L start work earty on Monday msenin Tuesday a Wednesday — Thursday : Briday ———_ a Saturday - Sunday Bvery day. 4. complete the crossword with the months of the year Across ‘The 3rd month of the year (M...) ‘The 7th month of the year (J...) ‘The 8th month of the year (Au...) ‘The 11th month of the year (No...) ‘The 4th month of the year (Ap...) ‘The 10th month of the year (Oc...) ‘The 12th month of the year (De...) 10. The 2nd month of the year (Fe..) warvonun 32 04 CANIHELP Your Down The Sth month of the year (M...) ‘The 1st month of the year (Jan...) ‘The 6th month of the year (Ju...) ‘The 9th month of the year (Se...) 22.02 22nd Febru — 02.08 33120 ___ 0303 _ ie 31.01 1 2 3 5 5 Write the dates in words. a b c d ° f 2405 — 6 Wiite the date of these events in your life Your best friend's birthday _ bb Theday you started school “Tae day ofa public holiday in your country Can for requests and possibility 1 Complete the sentences with can/can't. a we meet on Monday? b Sorry, 1 Tm busy, et meet on Tuesday. Is that okay? a 1 meet in the morning. [have another meeting, e ‘we meet in the afternoon? f Tmfree then. We ‘meet on Tuesday afternoon. 2 @ as tieten and check youranewers 3 Revita the sentences using cen/cat, Usa the eons no balp jot 2. Tam free to meet youon Monday. / b_ Tamnot free to meet you an Monday. X © Are you frve to meet me on Monday? ? It’s okay for you to leave early tomorrow. 7 It’s not okay for you to leave early tomorrow. X Is it okay for me to leave early tomorrow? ? rm