Nisu Sheth

678-687-1818
nissheth@gmail.com

Summary of Qualification:
 Business Analyst, with 5 years of extensive experience with strong analytical skills with broad range of
computer expertise in mortgage, health care and banking sectors.
 An excellent problem solver, able to grasp quickly complex systems and identify opportunities for
improvements and resolution of critical issues.
 Excellent focus, follow-through and coordination skills, with proven ability to manage project schedules
and known for working well with cross-functional teams to achieve on time project completion.
 Extensive experience of defining and documenting business processes and then mapping those processes
to functional requirements.
 Excellent oral, writing, communication, organization, and interpersonal competencies along with detail
oriented and presentation skills.

Core Competences:
User and business requirements documentation JAD/ Workshops/ Walk through
Business Process Modeling and Re-engineering Use Cases
Object oriented analysis and design with UML Test Plans and Test Cases
Change management Client-Server and Web applications
Project management Methodologies Data warehousing and Business Intelligence
Process, procedure and technical documentation RUP/Waterfall/ Agile
Quality Assurance and testing SDLC/PLC

Technical Skills:
Platforms: Windows XP/NT/2000, 2003, UNIX, Linux
Languages: UML, C++, C, HTML, DHML, SQL, PLSQL, Toad
Requirement Management Tools: Rational RequisitePro, DOORS
Business Modeling Tools: MS Visio, Rational Rose, Rational Suite
RDBMS/DBMS: MS Access, Oracle 9i/8i, SQL Server, DB2
Software Tools/Utilities: MS Project, MS Outlook, MS PowerPoint, MS Visio, MS Excel,
IBM Lotus Notes, Niku WorkBench, Adobe Photoshop, Flash.
Reporting Tool: Business Objects
Testing Tools: Rational Test Manager, Mercury Quality Center, Test Director
Change Management & Version Control Rational ClearQuest, Rational ClearCase
Tools:

Professional Experience:
ABN AMRO-Mortgage, NC (May 2006 – Present) Business Analyst
The project was to build an intranet based software application which performs assessment of the fees based on
the agency contracts and reconciles the agency monthly invoices to help discover overcharges. Thus in the
process, Agency Billing System mitigates the loan error systematically and reconciles Agency invoices.
 Interacted with clients to assess needs, identify key challenges, project scope and deliverables.
 Gathered requirements in a group (JAD) setting by preparing an agenda and managing the group
discussion.
 Assured that all Artifacts and signoffs are in compliance with corporate Policies and guidelines.
 Experiencing through whole SDLC from requirement analysis till deployment, using highly efficient RUP.
 Documented Functional requirements which describe how the software should behave.
 Understood the system capabilities and involved in development of Business Process Model.
 Understood the risks and created Use Cases, use case diagrams using UML through MS Office.
 Created non functional Prototypes/Screen Shots of the software application using MS Visio.
  Used Gantt Charts in MS Project to ensured timely completion of project tasks and deliverables by
prioritizing tasks appropriately and communicating issues directly with the project manager.
 Collaborated with QA team to develop the test plan to be used in testing based on Business Requirements
and Technical Specifications.
 Interacted regularly with the development team, database designer and the higher management to meet the
deadlines of Project milestones during difference phases of the project.
 Performed User Acceptance Test (UAT) to determine whether the application satisfied the requirements.
Environment: Windows XP/NT, Oracle 9i, SQL, Microsoft Office suite, HTML, DHTML, Microsoft Visio,
Rational Unified Process (RUP), UML 2.0, Acrobat Reader, Test Director.

JP Morgan Chase & CO., NJ (June 2005 – March 2006) Business Analyst
The project was to create a system to deal with various processes associated with the student loan. The company
wanted to improve its process efficiency and enhance areas like data entry and underwriting. It also wanted to
reduce its loan origination and operational costs. Apart from this, the client also wanted to reengineer its front-end
and backend operations.
 Wrote the business requirements specifications of the application by working with developers.
 Inputs in business reengineering process of the application for continues business process improvement
and generate applicable scenarios for the technology functionality testing team. (CMM).
 Worked with cross functional teams in order to establish comprehensive business and functional
requirements and then translate those requirements into Use case scenarios.
 Created Use-Case diagram as per the business processes using UML.
 Facilitated meetings with business representatives, subject matter experts, analysts and developers.
 Tracked requirements of the software development life cycle (SDLC) and worked closely with the
development teams to ensure that application matches specifications.
 Created and maintained a project tasks using MS Project showing all of the deliverables target dates.
 Participated in development of a plan to address the gaps through identify problems and inconsistencies
with business requirements specification and the existing system.
 Involved in documenting and conducting user acceptance test (UAT).
 Updated the requirement and defect status as per the status of the project in Rational ClearQuest.
 Involved in creation of Test Plans and Test Strategy working with QA team.
 Analyzed operational procedures, risks and recommend changes for improvement with an emphasis on
Basel-II procedures.
 Assisted in presenting status reports and analysis to help guide the management using MS Word.
Environment: UML, Oracle, MS Project, Test Manager, MS Windows XP/NT/2003, Office Suite, RUP, Rational
Rose, Rational Requisite Pro, ClearQuest, .NET, I-rise, TOAD, PL SQL, Adobe Photoshop.

Mercy Health Plan, Mo (Feb 2005 – June 2005) Business Analyst

Mercy Health Plans (MHP) is a full-service health management company providing a full range of HMO, PPO,
and POS benefit plans. The client already had in place a services and contracts system and wanted improvements
to be carried out to the same. Hence, automated the service code update process and introduced an archival
strategy, which led to smoother operations.
 Performed the requirement analysis, documented and managed the requirements using DOORS. (HIPAA)
 Planed and developed user interface strategy with the help of developers.
 Worked with Technical Architecture Specialist in defining software/hardware requirements and in
planning and delivering architecture.
 Acted as Use case analyst responsible for reviewing and editing proposed guideline for object oriented
analysis and design (OOAD) using the UML.
 Involved in Joint Application Development (JAD) sessions for requirement gathering, analysis, and design.
 Developed Use Cases diagram, Sequential Diagram, work flow diagrams and other visual models.
 Created Software requirement Specification (SRS) covering Functional and non functional aspects.
 Presented to large groups to review all analysis, ad-hoc reports and made suggestions for new processes
that would benefit the organization.
 Used MS Excel for creating Pivot table for summarizing and reviewing the service codes.
  Used power point presentations and conducted walkthrough of the application.
 Ensured all applications were tested for functionality, and participated in bug review meetings.
 Identify, analyze and document defects in the defect tracking tool.
 Created UI mock-ups with the help of development team.
Environment: Windows XP/NT/2003, Main frame, UNIX, COBOL, DOORS, Mercury Quality Center, DB2,
Dream weaver, MS Project, MS Visio, MS Suite, Visual Basic, Toad, VB Script, Win runner.

Discover Inc, IL (July 2004 - Dec2004) Business Analyst

The primary function of the application is to decision customer credit applications received from various
channels. The system is comprised of three major subsystems ACAPS (Automated Credit Application Processing
System) which decides the approval or rejection of the application. It required a number of major/ minor
enhancements. Also production support needed to be provided in an ongoing basis.
 Co-authored functional requirements documents by interacting with development personnel.
 Met with users and stakeholders to understand the domain, gathered customer requirements through
surveys, interviews (group and one-on-one) along with JAD sessions.
 Identified Use cases scenario for the Functional requirements and wrote Use Case Specifications.
 Worked with client and Lead Functional Architect to identify direction of software.
 Conducted impact analyses of business requirements on the system.
 Designed solutions to meet non-functional requirements such as performance, security, scalability, user
authentication etc.
 Validated data requirements with activity (process or use case) requirements.
 Enhanced project planning by conducting interviews, feasibility studies to identify and eliminate high risk
areas of the application through out the whole Life cycle.
 Assisted project manager in analyzing risks and assessing their impact on the project.
 Involved in conducting requirement review Sessions to develop an architectural solution that the
application meets the business requirements, resolve open issues, and change requests.
 Verified the Business Scenarios on new builds to allow extended testing by the QA team.
 Involved in preparing test cases for UAT and GUI testing.
 Involved in monitoring and measuring maintenance and development process effectiveness.
 Verify that requirements are testable and generate testing objectives for integration testing.
Environment: Windows, SQL Server, SQL, web sphere, Requisite Pro, MS Office Suite, MS Visio, Test
Director, Rational Unified Process (RUP), UML, Business Objects, Lotus Notes, dream weaver.

VMP mortgage Solutions, Or (Dec 2003 – June 2004) Consulting Analyst

Their Online Mortgage Loan Origination system (LOS) was converted from a manual legacy system to an
automated system. The group I worked with was involved in the design and creation of the data warehouse and
reporting system along with drill-down facilities to get to the level of detail wanted for any report for the new
automated system.
 Obtaining a thorough grasp of the business process being followed in the project environment.
 Involved in technical writing while working closely with developers in accordance with the project scope
and SDLC methodology with highly effective RUP for application development.
 Worked with Product Management in the creation of use cases that include screen mockups.
 NIKU work bench was used to manage the project and deliver it on time as planned.
 Created Entity Relation diagrams to represent the relationships existing between designing the internal
schema of a database and the relationships between the tables.
 Involved in data modeling and JAD sessions to ascertain that requirements are met.
 Prepared workflow diagrams for analyzing AS IS and TO BE scenarios, designed new process flows
and documented the business process and various business scenarios, and performed GAP analysis.
 Helped identify potential sources of data for the data warehouse.
 Acted as consultant to the ETL and front-end programmers.
 Worked with QA on testing and bug identification.
Environment: Rational Rose, Rational Requisite Pro, Macromedia flash, M.S. Visio, Niku Workbench, HTML,
DHTML, J2EE, Oracle, Lotus Note, ETL –Informatica.

Kotak Finance, India (May 2002 - March 2003) Business Analyst

The project was to re-build and upgrade the CRM system supporting various business areas like loan origination
(LOS), credit risk reduction, credit enhancement, servicing, and mortgage management. This project covered
several business areas in the bank including Mortgage administration, Loan monitoring, inspection and default
collections.
 Involved in documenting low level business requirements and technical writing about cash flows, financial
performance & quality of collaterals for existing & new customers.
 Set-up weekly project meetings with the project team members.
 Involved in implementing basic SQL queries for QA testing and data validation.
 Documentation and process mapping of existing business systems and processes.
 Documented low level use case document detailing specific functional and technical requirements.
 Utilized UML methodologies for all artifacts.
 Responsible for facilitating and arranging Conference Calls, JAD Sessions, Business Interviews.
 Developed training materials and executed training.
 Responsible for maintaining Traceability Matrix as per the test results obtained.

Environments: MS Windows2000/NT, MS Excel, MS Visio, MS Project, UML, PDF, Siebel, ASP, Waterfall,
C++.

Education:
 Masters of Business Administration, South Carolina.(GPA 3.88)