B: Hold on, Please/ Hold the line, please!/ Just a minute/ Wait a minute, I’ll connect you…. A: He/ She’s busy now. Could/ Can I take a message?/ Could/ Can you leave a message? B: A: May/ Could I have your name and your company, please? B:…… A: Could/ Can you spell that, please? / Can/ Could you say that again? B:……. A: And how about your phone number/ Fax number? B:….. A: Could/ Can I read that back to you? / Could you read that back to me?