Hi, Thank you for calling Union Trust. This is Gelo.

**This call may be monitored and/or recorded for quality assurance.

How can I assist you today?
Customer’s Billing Concern
I’ll be happy to assist you with that.
Before I pull up your account, please provide me with your account number with the following details:
1) Your 9-digit Union Trust Account Number
2) Full name
3) Last four digits of your Social Security ID
4) Full Address
**This call is an attempt to collect a debt. Any information obtained will be used for that purpose.
The total bill of the customer, Payment option, Debit card, or bank account number.
Can I please put this call on hold for a minute or two?
Thank you for patiently waiting.
Before we process the payment completely,
I would like to make a confirmation that we will be processing
(Amount to be paid)
using the card number ending in (last four digits of debit card) today,
(date today) Shall we proceed?

IF YES, CLICK SUBMIT PAYMENT

Your payment has now been posted in real-time.
You will receive an email confirmation of your payment for your reference.

Is there anything else I can help you with?

Have I addressed all your concerns and questions for today?

Once again, this is Gelo,

Thank you for calling Union Trust!
Have a great day!