DATE & TIME

From
To
Items 

Any On-going issues? 

RFB Checks 

Any Critical Monitoring Alerts? 

Incidents reassigned to next shift ? 
Case Subtask reassigned to next shift? 

Task handover 

NOTE:
10/25/2021
10/26/2021
Comments  Case open Date
Trio 8800 phone (CS0468598)
Vohkus PTR Record Change Request (More 3 public IP Required)
CS0484323
Status: Awaiting Info from Raymond
CS0484323 (Vohkus PTR Record Change Request)
Status: Awaiting Info from Raymond
CS0468598 (Trio 8800 phone is showing offline)
Status: Contact user to schduled a meeting
CS0478822
Status: Awaiting Info from Customer
CS0487566 ( Virtual PA Firewall _ MVPN Global Protect connection count) 10/25/2021
Status: Closed
CS0487396 (URGENT - polycom phone offline) 10/25/2021
Status: Awaiting Info from Customer

MAZARS : OK
ELLISONS : OK
NA
0
NA

Monitor all above cases.

NA
Case Closing Date