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Web Edition Support

Common Support Issues

How do I use the new Antibacterial Spectra of Activity?
For a brief tutorial on the new customizable Spectra of Activity, please click here (http://www.sanfordguide.com/support/spectra/).
 
I have a subscription, but I don't remember the URL.
Most users may log in to the Sanford Guide Web Edition here (http://webedition.sanfordguide.com/). DVA users may log in here
(http://www.webedition-dva-sanfordguide.com/).
 
How do I change my password?
Click this link to reset your Sanford Guide password. (https://account.sanfordguide.com/password/reset)
 
I get my subscription through my employer, but I am being asked for a username and password.
Check with your subscriptions manager or medical librarian to ensure that your subscription is still active, and that your computer is correctly
configured on your institution's network.
 
I have a subscription, but my credentials are not being accepted.
It is possible that your subscription has expired, and you may need to renew. While we send several e-mails as your subscription is nearing
expiration, these sometimes end up in spam filters. Add "sanfordguide.com" to your white list or safe senders list to ensure that you receive
these messages in the future. To renew your subscription, click here (https://store.sanfordguide.com/sanford-guide-web-edition-subscription-
p9.aspx?AddQuantity=1).
 
I have an app subscription. Does this include Web Edition access?
App and Web Edition subscriptions are sold separately, except for our discounted Sanford Guide All Access
(https://www.sanfordguide.com/products/digital-subscriptions/all-access/) bundle, which includes access through the web and the Sanford Guide
Mobile App for iOS and Android.
 
I bought a book. Can I access the Web Edition?
New books include a free trial to Sanford Guide All Access (https://www.sanfordguide.com/products/digital-subscriptions/all-access/). Look
inside the back cover of your book for instructions.
 
What sort of EHR integration is available?
The Sanford Guide Web Edition can be integrated into your EHR using our API or through certain third-party applications. Existing subscribers
may contact us (https://www.sanfordguide.com/email-techsupport/) for details on how to set up your integration.
 
I have a content-related question.
The Sanford Guide prides itself on transparency and accessibility. If you have a question about our content, please send us a message
(https://www.sanfordguide.com/email-info/)!

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