Professional Documents
Culture Documents
Journey
By Lisa Doig | Apr 24, 2018
The Chief Risk Officer, Andrew, was also in for some confronting feedback.
When he got back his LSI - he was surprised to be described as displaying very
aggressive defensive behaviour as perceived by his team, certainly not the
Leader that he aspired to be.
Westpac Institutional Bank Executive Team had begun its own culture and
leadership journey with Corporate Evolution. This began his questioning around
his own Leadership - where he was and wanted to be. Coupled with the LSI
feedback, he took the courageous leap to invest in this High Performance Team
program. The management company survey results and demands on the risk
function to deliver extensive new capability post the global financial crisis (GFC),
across a wider geographic footprint, created the "burning platform".
Team Purpose
Team Vision
Team Priorities
Behaviour Shift ("Froms-Tos")
Values-based Team Charter
100 Day Plan
This phase was divided into two different workshops (1 day and 2 days) in order
to build up momentum and to deliver tangible goals.
Critical Success Factor: The turning point in these workshops occurred when the dialogue
moved deeper from an IQ to an EQ (emotional intelligence) and MQ (meaning
intelligence) level.
By that we mean the Team Purpose and Vision process connected at a deeper
meaning level around why the team members come to work every day ("why,
why, why exercise"), what difference they want to make in the lives of
others, how to harness their unique strengths and what legacy they want to leave
in the Bank. This connection at an EQ/MQ level is what energised and aligned
the team and for this to be more than an intellectual exercise.
Risk Team Purpose: To lead a Dynamic risk culture that delights our customers,
shareholders and the community.
Building personal commitment began with conducting the LSI 360 feedback prior
to the team members attending the 2-day Personal Leadership workshop. For
most of the team, it was confronting to see how their self-assessment compared
to their boss's, peers and subordinates' feedback. The 360 feedback is a critical
piece as preparation to the 2-day workshop to frame the "why change" and "it's
not about them - it starts with me" reality.
Leadership growth was facilitated with team members on two levels: how to
reduce "interference" (our reactive behaviours) and then how to open up our
"potential" and purposefully integrate a personal purpose and desired legacy into
their daily lives. The two days were designed to create breakthrough at a very
personal leadership commitment level.
Phase 3: Accountability towards Team
Goals
Often team development programs end there. But the integration of the shift in
the business comes after the workshops. Is it for real? Will the Leaders really
change? This next phase, therefore was critical and required commitment by the
Leader, Andrew, to role-model being courageous, to go outside his comfort-zone
and at the same time be openly vulnerable and supportive of his team.
The 100 Day Plan comprised numerous tasks that the team agreed were
priorities. Each task had two team members assigned to it. This forced the team
members into working with each other, taking risks together and building trust.
The Business Manager took accountability for following up the 100 day plan with
the team to make sure they completed their tasks. This effort was not to be
underestimated. In fact, this effort was vital in delivering demonstrable value to
their stakeholders. Mindset shift isn't enough, the team had to deliver on their
goals.
"We have seen a whole Leadership Team shift from bystanders
to enablers, working as one team and completely engage and
motivated."
- Leadership Team Member
Critical Success Factor: 6 Month Coaching
Probably the most important shift in the entire program was with the Leader in
one of the early coaching sessions. He was committed at a deep level to shift
some old habitual ways of reacting which he could now see were limiting
his potential. Call it an "epiphany moment" - but this shift meant the
transformation was unstoppable. It was noticed by his team, their subordinates
and his peers, the Executive Team members. He chose to let go of needing to
control every aspect of the team, which meant the whole system could
begin shifting and coalescing towards a more connected, collaborative and
constructive environment.
The Risk Team Leadership Team meetings became more productive and
efficient. A new Leader joined from another part of the Company and after the
first meeting she remarked “This is so different! These WIB Risk Leadership
Team meetings are the most constructive meetings of these kind that I attend in
the whole organisation” .
Each of the Leaders in the team embraced the coaching; the results were
tangible. Some of the feedback included: "We are shifting to a high performance
culture, starting to act as a team and there are also quite profound personal
changes in a number of the Leadership Team members".
Every month, the Corporate Evolution facilitator observed the team meeting. This
was a small activity with a huge pay-off. Feedback to the team on what's working
/ what's not working, created sustained focus on living the team agreement.
1 day workshop x 2
LSI 360 Feedback + coaching
Risk Leadership Team Group Session
1 day "Leader as Facilitator" workshop for the Leadership Team
This phase was designed for the Leadership Team to start role-modelling the
desired culture change in their own teams and to become the facilitators of
change with the phased exit of Corporate Evolution.
One Leader remarked, “seeing the shift in culture of the leadership team is now
starting to permeate through the rest of the team. It is equipping us to be part of
the growth agenda, not a reluctant follower of it."
Summary
Critical Success Factor: Leadership commitment to the program over the long term
This case history was very successful for the client. The overriding critical
success factor was that the Leader was committed, at a personal level, to his
own transformation as a leader and was committed to this program over the 8
month period. With his shift in mindset, he was fully supportive of the rest of his
team to undergo their own journey. His role-modelling made it easier for the team
to be willing to be uncomfortable, challenge themselves and because of that,
were able to move forward together. At the last workshop, when we asked them
to self-assess where they were on the High Performance Team Curve*, they
remarked with some surprise and congratulations to each other - "we are a high
performance team! - we have the fundamentals in place AND we're committed
to each others' growth and success".
Tangible Results
Impact that the shift in WIB Risk's behaviours had over the past year? 60%
small positive impact; 12% big positive impact; 24% no or negative; 4% n/a
To what extent has WIB Risk demonstrated a more partnering approach over
the past year? 20% high to very high; 60% improving; 20% same as before or
less.
SPS Engagement Survey 1 Year on: