Hospitality — 1 Assignment [learner's Name Jc dhnat kumar [Course Title Tawar | Assessor's Name IMr. Manikant ‘Internal Verifier Name We Number and | Unit 7 Hospitality — Room Management itle | Assignment Title jospitality 1 nit =7 Outcome Number(s) and | LO1: explore the growth of the hotel industry Statement(s) | 192: Examine the effectiveness of front office services LO3: Investigate the role of housekeeping LO4: Use Fidelio software for Hotel Room Management {Date Set 10/07/2023 Hand In DateHospitality — 1 Assignment iit Backgroun You have been selected as a Front Office Assistant of a 5 star dor Hotel. As part of your six months Probation you will undergo Scenario on the job exposure in Accommodation Operations & handle various situations which are typical to Hotel operations. On successful completion of this period you will be deputed asa Front Office Supervisor with independent responsibilities. Keeping this in mind you should take a lot of initiative & approach your assignments in an individualistic & creative manner. Guidelines: Students to attempt the below questions for getting PASS/ MERIT/Hospitality - 1 Assignment DISTINCTION 1. Write your responses in the space provided below the questions 2. Review your answers before submitting the Assignment TIMELINE: You can take upto One week to submit the Assignments Ques 1. Select two renowned chains of hotels (one domestic & one International) and trace its history right from the time of its inception. Also compare the facilities offered by the hotel chains. Write your findings below. (PASS)Hospitality — 1 Assignment Ans. Hotel chain: Domestic chain. International chain. Domestic chain is Indian origin - The Leela palaces, Hotels , and Resorts have seven luxury properties in New Delhi , Mumbai, Bangalore , Gurgaon- Delhi NCR, Udaipur, Goa and Kovalam ; with more hotels opening in Chennai , Agra, Jaipur and lake Ashramudi in Kerala . His mission is to delight and exceed his guest . International chain is foreign hotels which are working within our country - Holiday Inn hotels . Kemmons Wilson built the first Holiday Inn in 1952 on summer Avenue , one of the main approach roads to Memphis, and quickly added others to create an entire hotel chain . By 1959 , 100 were in operation. Holiday Inn went international in 1960 and in 1975 there were 1,700 Holiday Inn around the world . Their main headquarters in Memphis , Tennessee. With over 1,800 location in the United States alone. FACILITIES . DOMESTIC CHAIN. INTERNATIONAL CHAIN . Boardroom and meeting rooms Business Center Wi-Fi internet access Shopping Arcade Gr hire service Public Air ConditioningHospitality — 1 Assignment laundry service Child care Florist Laundry Foreign currency Exchange Wi-fi available Gymnasium CAR rental Spa Indoor swimming pool Parking Beauty saloon Non smoking rooms availability Dry cleaning Printer Fax Room service Satelliet channel Playground Room service Safe Deposit Game room Tennis Health clubHospitality — 1 Assignment Ques2. Explain how the Housekeeping department contributes towards earning hotel revenue. Write your findings below. The findings should not exceed 10-15 sentences. Also, describe a standard room in a hotel, exhibiting the basic amenities and facilities provided. (PASS) Ans. The housekeeping department is one the major departments in any hospitality industry. ‘The housekeeping department contributes towards earning hotel revenue byHospitality — 1 Assignment keeping the hotel clean, fulfilling needs of the customers and keeping the customers satisfied with the service. None would like to visit a place which not clean well maintained, everyone wishes to stay in a clean and pure ambience and here comes the housekeeping department. F the room is well maintained it automatically increases the aesthetical of the environment and hence helps in earning revenues. Astandard room includes all kinds of basic facilities such as a tabl | Tea/coffee maker machine Poo! side bar Basic toiletries Public computer City guide Car parking Towels Swimming pool Internet Indoor / out door restaurant Do not disturb sign 24 hours securityHospitality — 1 Assignment Revenue Management through Housekeeping 1. Guest Satisfaction Index: This is the primary tool for gauging the performance of the service sector. It is that Perfectly made comfortable bed, well appointed bath and indigenously maintained interiors which will make the guest experience memorable. This will lead to positive feedback and good reviews, minimising complaints and understays, ensuring repeat clientele and ultimately increased revenues. 2. Increasing Point of Sale Income: Housekeeping department can introduce new and innovative ideas to increase the sale of Guest Laundry by adding thatlittle extra value to the service. For eg: the clean Laundry can be packaged in attractive boxes based on the theme of the hote! and returned promptly in minimal duration. 3. Using Technology: In this technology driven era, hotels worldwide are using it for optimum results. From Mobile check-ins to using QR code for unlocking Room door, technology can be used in Laundry in the form of Digital machines which will minimise power and chemical consumption. The preferences of each guest can be stored digitally, like the room temperature preferred and whenever the guest check-ins the desired settings can be automatically installed. 4. Using Guest Intelligence: This is the detailed analysis of guest reviews, online feedback and guest satisfaction surveys. Information can be widely available but using it intelligently can be a challenge. By using Gl, guest satisfaction can be enhanced through training and motivating staff members, handling complaints 5. Creating Brand Value: Besides contributing to the Net Profit after Tax, effective Housekeeping operations will lead to establishing a standard for the discerning quest. Thus, a Brand value will be created for the product/service. This impeccable service by housekeeping wil further promote the hotel and reduce the cost on advertising, and promotion thus increasing profits.Hospitality — 1 Assignment Ques 3. You have prepared a layout of a standard room as per the current scenario of the hotel industry. After analysing the guest supplies, amenities, décor and cleaning standards, design a standard room for future. (You can describe the layout in a few lines) Explain as to how the hotel with updated room facilities can create a niche in the industry. (DISTINCTION)Hospitality -— 1 Assignment OR Answer the Question below Design a brochure with specially designed packages to up-sell a hotel in the off- season. Explain how the various packages will be successful in bringing business during the off-season. (DISTINCTION) Ans. Layout The hotels offer different types of the layout according to the needs and convenience of all their guests. In almost all types of rooms, the most basic accommodation and amenities include the following type. Beautiful bed — King or queen size. Stunning bathroom — furnished with exclusive toiletries . Essential furniture — beautiful chair, desk, table, dressing table, cupboard etc. Electronic items — TV, DVD players, AC, Telephone, digital alarm clock etc. 1. Standard Room standard room comes in the category of the hotel’s cheapest room. It isa type of single room, which has a king-size bed, or as two beds — this room is decorated with two queen-size beds. A standard room includes all kinds of basic facilities such as a table, chair, desk, cupboard, dressing table, DVD player, television, telephone, coffee maker and a private bathroom. Offerings other amenities in the standard room also depend on the type of hotel. For the example, two-star hotels can provide slightly more than the basics. The standard rooms of a five-star hotel include flat-screen TVs, separate bars, expensive bath tubs and designer interior decoration in the room. 2. Moderate RoomHospitality — 1 Assignment Normally, this room is slightly better than the standard room. The Moderate Room offers a stunning view and seamless comfort compared to the standard rooms. It can include the semi- double beds in the room. Each room of moderate room can be converted into a twin room with an extra bed. This room is designed to stay the extra number of people such as business or sightseeing travelers. The room is furnished with all luxury items such as television, telephone, AC, DVD player, table, chair, almirah, private stunning bathroom 3. Deluxe Room As the name describes “Deluxe”, in this room view, location, advanced furnishings, decorations and shapes are deluxe in every way. Some hotels include additional amenities in these rooms such as a large writing desk, flattering flowers, upgraded bathroom and beautiful bathrobes. This room maximum comes in 4- and S-star categories. Their facilities also depend on the types of hotels. Each and every facility of a deluxe room 4, Family Room This room is designed to accommodate the families and family members. Some hotels provide family rooms with three or more beds. This one can accommodate three queen-size beds ina room, therefore it is also known asa triple room. Family rooms also provide spacious seating areas, which are doubled as a sleeping place, when the sofa exists on the bed. Some hotels offer bunk beds for the children. Family rooms are more commonly found in suits because they can accommodate many beds. 5. Suite Asuit is like a subtle apartment inside the hotel. Apart from this, it is also called a deluxe room. The suit is much larger as compared to the standard room. There are bedrooms, living areas and kitchens can also be there. Suits are designed for use by merchants and families who live in hotels for an extended period of time. There are two type of splendid suit to stay, which are presidential and executive suite, These rooms are much spacious with excellent views and exclusive amenities. ‘The suits are the most expensive rooms than the standard room, moderate room and family room in the hotel.Hospitality —- 1 Assignment Every hotelier knows that happy guests are the secret to success of your business. And, while adding a huge swimming pool or spa might not be possible for every hatel, there are always ways you can improve your guest facilities Personalise your guest facilities Offer a business centre and work zone Complimentary Mini Bar Present your room service to dining room standard Cleanliness is a virtue