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Warhammer 40,000: Dawn of War - WINTER ASSAULT

README
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Version 1.0 - August 25th, 2005

TABLE OF CONTENTS

INSTALLATION & SET UP:

1. Warhammer 40,000: Dawn of War � WINTER ASSAULT Installation

2. System Requirements
3. CD Key Issues
4. DirectX(R) Detection & Installation
5. Windows(R) Installer Updates

TROUBLESHOOTING:

1. Video issues
2. Sound issues
3. Motherboard drivers
4. Multiplayer and Internet issues
5. Operating system specific issues

WARHAMMER 40,000: DAWN OF WAR - WINTER ASSAULT ADDENDUM:

1. Accessing the Console

2. Team Color Mip Levels
3. Improving Performance
4. Hotkeys
5. Copyright Information
6. Customer Support Contact

======================

INSTALLATION & SET UP

Please note that Warhammer 40,000: Dawn of War � WINTER ASSAULT is an expansion
pack. You need to have Warhammer 40,000: Dawn of War installed on your system in
order to install and play WINTER ASSAULT.

Please note that Warhammer 40,000: Dawn of War � WINTER ASSAULT does not support
Microsoft(R) Windows(R) 95/NT.

1. WARHAMMER 40,000: DAWN OF WAR � WINTER ASSAULT INSTALLATION

The installation of WINTER ASSAULT is a two-step process.

In Step 1, the Updater will bring your version of DAWN OF WAR to version 1.4. This
may mean either:

(a) updating your pre-1.4 version to 1.4, or

(b) uninstalling any post-1.4 data (i.e. anything in a patch that comes out after
patch 1.4), bringing the game to its 1.4 level, then installing the WINTER ASSAULT
game data.

In case (b), the Updater will actually *uninstall* patches that you may currently
have on your system. You will have to manually re-apply these post-1.4 patches
yourself once the WINTER ASSAULT installation is complete.

Once DAWN OF WAR is at version 1.4, Step 2 commences, consisting of installing all
the WINTER ASSAULT data to your system.

***IMPORTANT*** If you encounter any crashes or anomalies during Step 1 of the

Installation Updating process, you must cancel the WINTER ASSAULT install process
and re-install DAWN OF WAR. This is the best way to ensure a clean update, prior to
the installation of WINTER ASSAULT data.

2. SYSTEM REQUIREMENTS

MINIMUM

Windows(R) 98/2000/XP/ME
DirectX 9.0c (included on disc)
1.8 GHz Pentium III or equivalent AMD Athlon XP processor
256 MB RAM (512 MB required for 8-player multiplayer games)
1.3 GB free hard drive space for installation
4x CD-ROM
32 MB DirectX(R) 9.0c compatible AGP video card with Hardware Transform and
Lighting
DirectX(R) 9.0c compatible 16-bit sound card
Keyboard, Mouse

RECOMMENDED

2.2 GHz Intel Pentium 4 or equivalent

512 MB System RAM (required for 8-player multiplayer games)
nVidia GeForce 3 or ATI Radeon 8500 or equivalent with 64 MB of Video RAM.

REQUIRED FOR MULTIPLAYER

1 disc/player per computer

Internet: Broadband, or 56k connection for online multiplayer play
Network: TCP/IP compliant network

3. CD KEY ISSUES

A. Installation and the CD Key

When installing Warhammer 40,000: Dawn of War � WINTER ASSAULT, you will be
prompted to enter your CD authentication key. The authentication key appears on
the CD packaging. It is important that you enter the key string in its entirety
exactly as it appears on the CD package.

The Warhammer 40,000: Dawn of War � WINTER ASSAULT Authentication Server verifies
the CD key each time you connect for online play.

B. The game tells me my CD key is invalid

The number one problem with CD keys is mistyping. Double and triple check the
characters you have entered.
C. Some common sense about your CD key

Each CD key is unique - protect it from loss or theft by keeping a copy of it in a

safe place. Without it, you cannot reinstall the game or play online. You may
hear of so-called "CD Key generators" being available for illicit download on the
Internet. They do not work as advertised, and often attempt to steal legitimate
keys off your machine, reveal personal information or install viruses, worms and/or
trojan horses on your machine. Do not download and/or use them under any
circumstances.

4. DIRECTX(R) DETECTION AND INSTALLATION

The Warhammer 40,000: Dawn of War � WINTER ASSAULT installer will check your
computer for the currently installed version of DirectX(R). If it detects an older
version of DirectX (R), it will prompt you to install DirectX(R) 9.0c. THQ
recommends allowing the installer to proceed with the DirectX(R) 9.0c installation,
even if you think you may have 9.0c installed. Re-installing DirectX(R) 9.0c will
not harm your DirectX(R) configuration. Warhammer 40,000: Dawn of War � WINTER
ASSAULT requires DirectX(R) 9.0c to install and play.

5. WINDOWS(R) INSTALLER UPDATES

The Windows(R) Installer may need to be updated. If this is the case, the
Warhammer 40,000: Dawn of War � WINTER ASSAULT installer will update the Windows(R)
Installer, reboot the machine, then continue normally.

TROUBLESHOOTING:

***A Note on Troubleshooting:***

Many technical issues can be quickly identified by looking at the warnings.log,

local.ini, and dxdiag.txt files.

warnings.log is a small text file generated by Dawn of War every time you start the
game. It contains information about your system from the point at which you started
the game, to the point it was closed (or crashed).

local.ini identifies specifics about your installation of Dawn of War, including

the resolution you are playing at, what graphics settings you are using, etc.

dxdiag.txt contains all the specific information about the version of DirectX
installed on your system, and how it interacts with your specific hardware
(graphics card, sound card, etc.).

To locate these files:

warnings.log & local.ini:

Located in your Dawn of War root folder. If you installed Dawn of War to the
default directory C:\Program Files\THQ, it will be in C:\Program Files\THQ\Dawn of
War.

dxdiag.txt:
This file contains the result from your DirectX diagnosis tool. Run the tool by
clicking on "Start", selecting "Run", and then typing "dxdiag", then press the
�Enter� key.

A new window will open. Click the 'Save' button. The information from the tool will
be saved in a file called dxdiag.txt.

Please collect these files before you call Customer Support. This will speed up
response time and help us provide better solutions, faster.

1. VIDEO ISSUES

A. Latest drivers required

For best performance and video quality, please make sure you have the latest
drivers for your video card when running Warhammer 40,000: Dawn of War � WINTER
ASSAULT. If you have an ATI or NVIDIA video card, you can find drivers on their
websites.

http://www.ati.com/
http://www.nvidia.com/

B. Graphics Options Tool selects lower than expected range

The Graphics Options Tool automatically detects the optimal settings for your
system, based on your specific hardware configuration (most notably the CPU speed,
system RAM, and graphics card). If you feel the Graphics Options Tool selects a
lower setting than you expect based on your hardware configuration, it is possible
that either you don�t have up to date drivers for your motherboard and its chipset
installed, AGP is disabled for some reason, or you have a PCI video card installed.
For best performance, you should install the latest drivers for your motherboard
and use an AGP video card.

Please note that on some low-end systems, detected performance may be affected by
having the installer running in the background. On min-spec systems, it is
recommended that you re-run the Graphics Options Tool once installation is
complete.

C. 640x480 Resolution

Warhammer 40,000: Dawn of War � WINTER ASSAULT does not officially support 640x480
resolution, but if you have a low-end system and want to run the game at below
officially supported resolutions, open the w40k.ini file in Notepad and edit the
following lines so they read:
screenwidth = 640
screenheight = 480

Save the file and restart your game. It should now play in 640x480 resolution.

D. Anti-Aliasing (AA) causing blurred text on ATI cards

It has been noted that on some ATI Radeon cards, in-game text may appear blurry
when Anti-Aliasing is set to the 'High Quality' or 'Optimal Quality' presets. To
remedy this, simply change your Anti-Aliasing setting from 'High Quality' or
'Optimal Quality' to 'Application Preference'. To do this, go to the Control Panel,
double-click the 'Display' icon, then click the 'Settings' button. Click
'Advanced', and then the '3D' tab. Select 'Use Custom Settings', and then select
'Application Preference' under 'Anti-Aliasing'. Click 'Apply' to accept the
changes, and restart your computer.

Users should experience no text-blurring under 'Optimal Performance', 'High

Performance', or 'Balanced' settings for Anti-Aliasing.

2. SOUND ISSUES
A. Latest drivers required

Please make sure you have the latest drivers for your sound card when running
Warhammer 40,000: Dawn of War � WINTER ASSAULT.

B. The sound stutters while playing

Make sure you have the latest drivers for your sound card. If stuttering persists
try reducing Hardware Acceleration. From your Windows(R) destkop, click Start, then
Run, type "dxdiag", then hit Enter. This brings up the "DirectX(R) Diagnostic
Tool". Click the Sound tab and try reducing the "Hardware Sound Acceleration Level"
slider.

3. MOTHERBOARD DRIVERS

Warhammer 40,000: Dawn of War � WINTER ASSAULT requires the absolute latest video
card AND motherboard drivers to be installed, as there have been significant issues
in recent, but not the latest, drivers. Please make sure you are running the latest
drivers available for BOTH your video card and motherboard.

Often motherboard drivers are overlooked when updating systems, and as a result
most computers are running very old versions that simply do not work properly and
may cause very noticeable slow downs and stability issues.

4. MULTIPLAYER & INTERNET ISSUES

***NOTE***: THQ Customer Support does not support playing multiplayer through
firewalls or shared connections.

A. Login fails with a connection error

You may be experiencing problems connecting to the Dawn of War Online server or it
may be temporarily off-line.

- Verify that your internet connection is functioning correctly.

- Verify that you can ping peerchat.gamespy.com, as the server may be down.
- See the PORTS and FIREWALLS sections for details on how to correctly configure
your system to allow online play.

B. When logging in you get an error saying that you nickname or password is not
valid.

- Warhammer 40,000: Dawn of War � WINTER ASSAULT has its own "namespace", which
means that nicknames registered outside of Warhammer 40,000: Dawn of War � WINTER
ASSAULT will not work and will have to be registered inside the game using the
"Create Account" feature. If you've forgotten the password but can remember the
email address you used to register the nickname, you can go to www.GameSpyID.com to
retrieve the password.

C. When logging in a message appears saying "Error using CD authentication system."

- It may be that you cannot connect to the CD Key authentication server. Check your
internet connection and follow the instructions in the FIREWALLS and PORTS
sections.

D. When logging in a message appears saying "CD authentication failed."

- Your CD key might not have been properly detected during installation of the
game. Please re-install Warhammer 40,000: Dawn of War � WINTER ASSAULT and take
special note that you enter your CD key correctly.

E. When creating an account you receive an error about the email address and
password

- The email address has been used to create an account in the GameSpyID system
before. Go to www.GameSpyID.com to retrieve the password or choose a new email
address with which to register the account.

F. You can see games listed but you cannot join them, OR you can host a game but
nobody can join the game

- See the PORTS and FIREWALLS sections for details on how to correctly configure
your system to allow online play.

H. You can host a game but after a few seconds you get an error saying that the
game could not be registered with the online lobby system.

- Check that you can ping peerchat.gamespy.com, as the server may be down.
- See the PORTS and FIREWALLS sections for details on how to correctly configure
your system to allow online play.

I. You get disconnected from the online lobby system after joining a game in the
lobby or shortly after loading the game

- If you have a Netgear router, try disabling the SPI Firewall under the WAN
settings.

J. The game freezes in the lobby screen, when trying to host a game or when joining
a game.

- If you have a firewall it may be blocking Warhammer 40,000: Dawn of War � WINTER
ASSAULT but the firewall popup window is not showing in front of the game. Quit the
game or bring up the task manager and end the Warhammer 40,000: Dawn of War �
WINTER ASSAULT task. Go to your firewall settings and correctly configure them for
Warhammer 40,000: Dawn of War � WINTER ASSAULT. See the FIREWALLS section for more
details.

K. When playing online your units frequently freeze and then move again.

- The game is waiting for other players to catch up. They are probably unable to
run the game simulation at the required speed due to their hardware configuration
and their game detail settings. Recommend to them that they re-run the Graphics
Options Tool.

L. In multiplayer, the game crashes shortly after loading the level and you have a
Linksys BEFSR41 v1 or v2 router.

- There have been reports of problems with certain firmware versions for these
routers. Try updating to the latest version from the Linksys website or downgrading
to 1.45.7, which can be found here: www.linksys.com

M. Firewall Issues

- If you have a firewall such as ZoneAlarm or Norton Personal Firewall, then you
need to make sure that you have given Warhammer 40,000: Dawn of War � WINTER ASAULT
permission to access the internet and to accept connections from the internet.
- If you have Windows XP and have enabled the Windows Firewall, or if you have
Windows XP Service Pack 2, you need to make sure that Warhammer 40,000: Dawn of War
� WINTER ASSAULT is listed and selected in the "Exceptions" section of the firewall
options. To do this open the 'Control Panel', double-click the Network Connections
icon, and right-click on your internet connection. Select 'Properties', then
'Advanced'. You should now see the 'Settings' button for the Windows Firewall.
Click the button and make sure that the firewall is turned off, or that '
W40kWA.exe' is selected in the 'Exceptions' tab of the Windows Firewall dialog box.

- If problems persist try disabling the firewall.

N. Ports

- Warhammer 40,000: Dawn of War � WINTER ASSAULT uses the GameSpy NAT negotiation
system to enable most people to play online without configuring their routers, but
you may need to manually open ports to play.

- GameSpy can require the following ports to be opened:

UDP 6500
TCP 6667
UDP 27900
UDP 27901
TCP 28910
TCP 29900
TCP 29901
UDP 29910
TCP 29920

- Warhammer 40,000: Dawn of War � WINTER ASSAULT uses the following port to host
games and accept connections:

UDP 6112

- Check your router documentation for instructions on how to open ports. The
process is very different for different brands and even for different models from
the same maker.

- You could also try putting your computer in your router's DMZ. Again, check your
router documentation for details on how to do this.

5. OPERATING SYSTEM-SPECIFIC ISSUES

A. Windows(R) Key Interrupts Game in 2000/XP

If the Windows(R) key is pressed during game play, the Start Menu will interrupt
the game. Should this happen, simply press the Escape (Esc) key to close the menu
and return to the game. Unfortunately, there is no way to prevent this from
happening again except by being careful not to hit those keys while playing.

B. Administrator Privileges Needed To Install On Windows(r) 2000 or XP

If you are running Windows(R) 2000 or Windows(R) XP, you must have Administrator
privileges to properly install the game. You do not, however, require Administrator
privileges to play the game after it has been installed.

For information on how to change your user settings to obtain Administrator

privileges, please refer to your Windows (R) documentation, or click the Start
button and select �Help and Support�.

C. Alt-Tab to switch applications

Some drivers do not support the Alt-Tab switching between Warhammer 40,000: Dawn of
War � WINTER ASSAULT and other applications. It is highly recommended that you do
not use Alt-Tab to switch to another program while Warhammer 40,000: Dawn of War �
WINTER ASSAULT is running. If you wish to switch programs, first close Warhammer
40,000: Dawn of War � WINTER ASSAULT.

WARHAMMER 40,000: DAWN OF WAR � WINTER ASSAULT ADDENDUM

1. ACCESSING THE CONSOLE IN Warhammer 40,000: Dawn of War � WINTER ASSAULT

The Console can be accessed with the CTRL-SHIFT-TILDE (~) key combination. Please
note that use of the console is ***not supported*** by THQ Customer Support. Please
do not contact THQ Customer Support with console command questions.

2. TEAM COLOR MIP LEVELS

Currently, the default texture settings for Team Color are optimized to account for
AGP bandwidth issues that may occur during online multiplayer games with more than
4 players.

To over-ride this extra level of mip dropping and view the team colors at maximum
texture quality, add the following line to your Root\Local.ini file:

fullres_teamcolour=1

Please note that this setting is not officially supported, and may result in severe
performance issues. It should not be attempted unless you have a very high-end
system (1024MB of RAM and a 256MB graphics card).

3. IMPROVING PERFORMANCE

There are several ways to improve the performance of Warhammer 40,000: Dawn of War
� WINTER ASSAULT on min and mid-spec systems, all accessible through the Options
menu:

- Reduce the resolution -- Select a lower resolution from the drop-down menu.
- Reduce the Texture Detail -- Select a lower Texture Detail setting from the menu.
- Reduce the Terrain Detail -- Select a lower Terrain Detail setting from the menu.
- Reduce the level of Shadow detail -- Select a lower Shadows Detail setting from
the menu.
- Reduce the Model detail -- Select a lower Model Detail setting from the menu.
- Reduce the World Events detail -- Select a lower World Event detail setting from
the menu.
- Reduce the FX detail -- Select a lower FX Detail setting from the menu.
- Disable Team Colors -- You can drastically improve multiplayer performance by
disabling Team Colors. To do this, simply switch the 'Team Color' toggle in
the Multiplayer and Skirmish setup screens. When Team Colors are disabled, all
opponents' customized team colors will default to existing presets on your system,
saving considerable amounts of memory.

4. HOTKEYS
Each player profile has an associated hotkey file, located here:

Root\Profiles\Profile (n)\wxp\keydefaults.lua

Where (n) is your profile number (you may have more than one).

To edit your hotkeys, simply open this file in Notepad and change the associated
key bindings.

Keep in mind that you will lose the hotkeys for any profile you delete. For more
information on how to redefine hotkeys, refer to the help text within the
keydefaults.lua file.

5. COPYRIGHT INFORMATION

Warhammer 40,000 Dawn of War Winter Assault -- Copyright � Games Workshop Limited
2004. Dawn of War, the Dawn of War logo, Dawn of War: Winter Assault and the Dawn
of War: Winter Assault logo, GW, Games Workshop, Space Marine, 40K, Warhammer,
Warhammer 40,000 Device, and all associated races, race or unit insignia, marks,
places, characters, illustrations and images from the Dawn of War game and the
Warhammer 40,000 universe are either �, TM and/or � Games Workshop Ltd 2000-2005,
variably registered in the UK and other countries around the world, and used under
license. All Rights Reserved. Source Code for the Dawn of War game � 2004 THQ Inc.
All Rights Reserved. The FreeType Project is copyright � 1996-2000 by David
Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved. This product
contains software technology licensed from GameSpy Industries, Inc. � 1999-2005
GameSpy Industries, Inc. All rights reserved. THQ, Relic Entertainment and their
respective logos are trademarks and/or registered trademarks of THQ Inc. All other
trademarks, logos and copyrights are property of their respective owners.

6. CUSTOMER SUPPORT CONTACT

Support web address: www.thq.com/support

E-mail Address: support@thq.com
Phone (US/Canada): 818-880-0456

Mailing address:\

THQ Customer Service

29903 Agoura Road
Agoura Hills, CA 91301

***UNOFFICIAL*** SUPPORT FORUM:

RelicNews, the official community for Warhammer 40,000: Dawn of War � WINTER
ASSAULT, has a wealth of user feedback and troubleshooting information that may be
useful in solving common system incompatibility issues.

Please note that this should be viewed as a secondary information source, and these
forums do not represent official THQ Customer Support.

http://forums.relicnews.com/forumdisplay.php?f=125