June 19, 2021

Dear Pedro Perez

I would like to begin by giving our sincere apologies for the inconvenient that you experienced and
thank you for bringing the matter to our attention. As I understood from your response, our
service this time has disappointed you and we completely agree with you that what happened was
unacceptable.

As result of that, we have took your view points and the necessary precautions have been put in
place. We ensure that we will not repeat this mistake again. As a token of our regret, we give you
we give you a bonus of $ 50 which can be spent in the way you prefer. We really appreciate your
understanding and cooperation and wish to retain you as a costumer for years to come.

Sincerely,

Asdrubal Orduz