1.

Company overview
2. What is the context of your organization and how do you
align it with your business?
3. Under ISO 9001 there are numerous process and
procedures a company would be expected to follow? What
process and procedure you adopted/followed.
4. How your Quality Management System plans to address
organizational risks, opportunities, changes and quality
objectives
5. What are the resources needed for the QMS.
6.  How do your QMS monitor, measure, analyze, and
evaluate quality management system
7. What are the benefits your company is enjoying as an ISO
9001 certified.
8. How much is your company successful in sustaining the
ISO 9001 certification.
9. How ISO is helpful in meeting your customers’
expectations.
10. What is the role of top management in ISO
implementation.
11. Improvement is one of the ISO principles. What
changes are you correctly taking to improve quality.
12. What do you think what are the critical success factors
of ISO 9001?
13. How would you rate ISO 9001 implementation in your
company? What are the areas that you think your
organization must work on it?
14. Is your company performing better as compared to
your competitors w.r.t ISO.
15. Tell us about your (3rd party) certification body, who
are they? How do you manage your internal audit affairs?
Internal auditors
16. Continual improvement
17. What are the reasons that your organisation decided to
implement an ISO 9001 Quality Management system? (e.g
competitors, exports regulations, customer requirements).
18. PDCA cycle
19. When is it periodically renewed.