4 secrets

in handling
Complaints
in Customer
Service
 The biggest duty of
those who are in the
customer support?

Handling
complaints
There will be some
unfortunate instances like a
customer

Dropping the
angriest tone
Loudest voice

All curses in the

world
How can we handle
these complaints?
Carefully Listen
This is the most
important part of
handling customer
inquiries. Carefully
listen to what issues
they are pertaining too.
Carefully Listen
Always be reminded
that there is a reason
why they are so upset,
so taking a closer
attention to verbal
cues will help you
identify the real
problem.
Do Understand
Always set aside your
emotion when
handling complaints.
Never challenge the
complaint. Try and do
understand where the
customer is coming
from before
responding or
suggesting a solution.
Empathize
Imagine being on the
same page with your
customer and his
complaints. Be careful
with your tone and how
will you respond to
your customer.
Empathize
Responding
appropriately shows
your empathy and
sincerity in helping
your customer get out
of the darkness
Empower
Try to educate the
customer why such
inconvenience
happened. When
saying this, carefully
address the
inconvenience in a
manner that you're not
implying the fault is on
the customer's end.
Empower
If there is a need to
transfer them to other
department or agent,
say this on a manner
that the best person
that can help them is
on the next line.
Start handling customers
NOW with these 4 tips.
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Customer support?
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Article source:
http://easycustomerservice.blogspot.com/2017/01/ho
w-to-handle-complaint-in-customer.html