12, 15 or 2 others use notes

PASTE INTO ACCA GLOBAL /CLEAN UP USE NOTES AND MY EXPERIENCE NOTES
CH GRAMMER AND 500 words limit

Tony Freeman Gillian Sanderson Thomas

PEOPLE TO SENT TO
AT
Q1,2

GD

Q2

1. Describe an occasion on which you had to demonstrate ethical behaviour.

During my role as a Supervisory Administrator for Harrington Brooks I had to deal with
clients who fell into arrears with their Individual Voluntary Arrangement (IVA) payments. I
successfully negotiated an informal payment arrangement with them based on their disposal
income. This allowed the client to clear their arrears over a number of months. This action
1
was ethical is it fits with the definition of ethical “being in accordance with the rules or
standards for right conduct or practice, esp. the standards of a profession.". This action
was the right conduct for the company because it allowed their arrears to be dealt with
‘proactively’ (i.e. not be ignored which would cause more arrears to be accrued). As a
result, this action prevented cases from failing as the case would have to be terminated i
t fell into arrears which were equivalent to 3 months of payments in accordance with the
arrangement’s terms and conditions. It was also the correct action for the client as it
prevented further payment arrangements being negotiated and agreed which may save the
company and client time and confusion in the future. For example, if an informal
arrangement was made with a client which could not be maintained i.e. the monthly
payments were too high this would lead to them falling further in arrears and a further
arrangement at a higher level would have to be made or the case would eventually have to
failed because the client would not be able to afford to make another payment arrangement
in order to cover considerable the accrued arrears.

What did you learn from this experience and how will it influence your future behaviour in
the workplace?

I improved my negotiation skills from the experience through discussion with the client. I
realised that making decisions based on clear ethical behaviour is an effective method of
decision making because the decisions are made in the best interests of the all stakeholders
and ensures I act in accordance with the regulatory bodies’ standards and rules.
Consequently, this which bodes well when an audit or regulatory body inspection is
conducted. In the future I will take into account all parties when I make a decision in order
for the greatest number of people derive benefit from the action.

1
Sources

Internet
(​http://dictionary.reference.com/browse/ethical​)
What would have been the impact had you not behaved ethically in this situation?

The impact of not acting in this way would have meant there would have been 'reactive'
approach rather than 'proactive'. The consequence would likely be that there are more
problems in the long term. For example, there would have been a larger number of
complaints from clients and it would show to regulators that the team isn't managing the
case professionally as they are dealing with problems after they have arisen(reactive).
Therefore, this would have wasted time as further payment arrangements would have to be
made and make worsen our reputation and the client’s may perceive the companies'
customer service to be poor.

Wordcount 463 PASTED

2.Describe how in your role you have contributed toward effective governance, provide at
least two examples.

During my placement role with Second City Second Chance I took the
minutes at team meetings. This involved word-processing using Microsoft
Office and note taking of agreed actions and distributing to the team. In
addition, during my role as a Supervisory Administrator at Harrington Brooks
I drafted and sent 'Annual Reports' which details the progress and
occurrences of the client's Individual Voluntary Arrangement to its
anniversary since inception. This report was done for compliance reasons as
these reports are required to be completed as per the standard terms and
conditions of an IVA.

The outcome of 'writing and distributing' the minutes meant that everyone had a written
record of what transpired at the meeting. This action was undertaken in all parties’ interest
as it allowed team members who were not present at the meeting to be informed of what
happened at the meeting specifically the decisions made and future actions set. Personally,
it was beneficial for me as I gained experience in taking minutes and chairing a meeting of
which I had limited prior experience. As a result of drafting and circulating annual reports I
was acting in all parties’ interests as the report is a means for the Supervisor (Insolvency
Practitioner) to inform creditors, clients of the cases’ progress and issues over the past
year. For example, prior to the report creditors claims (proof of client's debts) existence
would be verified by way of paper copies on file. In addition, I would check that the fees
taken by the firm were allowed by checking with the terms of the arrangement by referring
to the ‘proposal’ which is a legally binding contractual agreement between the client and
their creditors and the ‘modifications’ which are supplementary terms to the arrangement
which creditors were brought forward at the meeting between the client and their creditors.

The consequences of not taking the minutes would have led to

team members being unaware of the ‘action plan’ from the
meeting which is likely to impact on them. As a result, this may
have caused confusion and frustration. The impact of not doing
the annual reports would have meant not abiding with the terms
and conditions of the arrangement which would be a breach of
 the contract of the Insolvency Practitioner as a result of him
failing to perform his duties as Supervisor. In addition, by not
checking the creditor claims this would lead to money remaining
on the client’s account and dividends not being paid to
creditors. This would also be a failure of the Insolvency
Practitioner's duty as the Supervisor and is likely to worsen the
reputation of the firm to the ​creditors. A further consequence of
the file is not being checked annually is likely to lead to the file
not being fully updated due delays in filing new paperwork.
Therefore, this is likely to cause frustration amongst staff as it
may become arduous to find certain documents which may be
need to obtain due to client or auditor queries.
​Wordcount 497

3.​ ​What experience have you had in dealing with non-financial risk?

During my role as an Insolvency Administrator at Tony Freeman and Company I ensured

that full and proper acceptance client procedures were undertaken when a proposal was
being ​drafted of an Individual Voluntary Arrangement​. The process of drafting the proposal
of the Individual Voluntary Arrangement would involve being passed the initial documents
which included the client's recent payslips, valuation of their assets, creditor statement. This
information has the purpose of building up a picture of the client's financial position together
with authority that the company and
specifically the Insolvency Practitioner was acting as the 'Supervisor' of their financial
affairs. The risks which were likely to be inherent in the process would be that the client's
creditor debts would be wrong. This could be due to the statements being more than 6
months out of date which is likely to mean that the balances are wrong because interest and
charges had not been included to date which is are common practice by banks and credit
card companies with unsecured debts. A further risk is that there could be creditor
statements missing and this would mean the total debt would not be right as debts are
missing and therefore the total would be incomplete. A consequence of this is that the
information which is sent to the creditor may be sent to the wrong address and therefore
they would not receive information relating to the meeting of creditors which they are
required to participate in by way of a proxy form. Furthermore, they may not be able to
locate the client because they don't have a reference number because the reference
numbers are obtained from the creditors statements.

Using an experience in your workplace explain how have you ensured that the risk was
correctly dealt with?

I would endeavor to mitigate the risk of inaccurate information of the client's creditors onto
the system by cross referencing the addresses with a spreadsheet of creditors addresses
and asking colleagues for addresses of creditors which I am not sure of.

How did your organisation benefit from your actions?

The organisation benefited from these actions as it prevented information being sent to the
wrong address and not being received or returned such as the proposal and Chairmans
Report (This is a report detailing that the Individual Voluntary Arrangement has been
approved which is sent to creditors, court and client) and dividend cheques or a delay of
receiving proof of debt form.

460 words Pasted

Notes

Answered corresp, answered phone & responded to email

TF loss of reputation not answering corresp in 14 days, phone, client's email
customers satisfied & inc reputation, inform further customers

4. What have you learned about how you work as an Individual? write with Q7

During my Insolvency Administrator roles at Tony Freeman and Company and Harrington
Brooks the work experience I have gained has led me to learn how to manage my own
workload. Consequently, I am now better organised as I approach my workload using a
'task orientated' approach. This means I set certain times of the week to do certain routine
or repetitive tasks. For example, when I worked as a Supervisory Administrator role at
Harrington Brooks I would draft all salary reviews, solve queries from voicemails/emails and
correspondence sent by client, creditors, colleagues from over the week on a Friday
morning. A similar approach was applied when I would make amendments to reports which
I would do all at the same time and then file away after I have finished. Another method I
employed was when I received an email or query from which could be dealt with straight
away and easily I would do it then if was a priority. If it could not be completed quickly I
would file it either in the client file or in my tray for doing at a point in the day where I had
time spare after drafting reports such as a few minutes before or after lunch or at the end of
the day. Another method for sorting out ‘bits of work’ would be to 'save' it for a Friday
morning to 'clean up' these outstanding issues. My general strategy is to prioritise client
queries. For example, if a client had called in and requested a call back this would be a
greater priority then general queries in order to give good customer service. I am
continually planning and prioritising emails, correspondence, reports, filing, phone calls and
all my activities. I also set time limits to do certain tasks as well as setting daily and weekly
targets whilst building in 'slack' time for any unexpected time delays to complete the task. I
also have an organised filing system and a computer file which contains standard wordings
which I used to copy into reports and the system where applicable. For a period of
approximately four months I was required report the work which I completed daily to my
manager. Consequently, I constructed a 'Daily Reporting' which would stay on my desk and
I would mark 1s in the columns of the work I did during the day send the results in an daily
email to my manager.

27/08/20RICHARD Cas
09RAPPAPO es
RT DAILY Tim
REPORTIN e
G Tall
y
Ref Client's MOC Date I & E Wage Slips Revie Report Correspon
Name Request Received w Completed dence/Intra
Sent Comp y
leted
WIP
Phonecalls
 Incoming
Outgoing

Payment
Arrangeme
nts
Card
Payments
Cheques

Annual
Report
Drafted
Amendmen
ts
Sentto
debtor
5/ day Sent to All
less
speed
more
accuracy
check
organise
file,
notes,
prev
annuals,
paper,
mods

Wage
Reviews
Drafted
Amendmen
ts
Chased
Chaser
Letters
Sent

Variations
Drafted
Amendmen
ts
Sent

Tasks
more than
15 mins

Colleague
Discn
CLAIMS
 1

How have you changed your behaviour or approach in the workplace as a result of what you
have learned?

I feel much less stressed and better able to manage my workload after I learned these skills
as the fact that I have no paperwork on the desk or emails in my inbox unless I am dealing
with it that day. This further enhances my feeling of having control over my workload.
When post or a colleague come to ask a query I can answer without feeling flustered or park
it for later in the day when I have time if necessary.

How has this helped improve work outputs or business results in your area?

This approach has allowed me to know where paperwork is if I have to access a document
or file if a colleague, creditor or client requests it. I am aware of where the work I have
done is and has improved my work output because I save a lot of time and stress by
knowing where paperwork is(instead of time wasting by searching for the work on my
desk). I am continually planning, prioritising and setting targets to complete my work. For
example, I set a target to complete a certain number of annual reports weekly and by a
certain date. The results of which is when I reach the target I set higher targets which is a
greater risk because more work is been done in less time. The results were that my speed
and accuracy gradually increased which demonstrated that I could manage and monitor the
risk.

PASTED NOT THIS VERSION

5. Describe situations where you have effectively demonstrated each of the forms of
communication mentioned?

During my time working as an Insolvency Administrator for Tony Freeman and Company I
used many different forms of communication extensively in my daily work. For example, as
part of the process of managing the client's Individual Voluntary Arrangement cases I sent
reports by email, fax and post. Additionally, I corresponded with clients, creditors and
County Courts regarding any issues of their case by letter, telephone and by email within a
10 day turnaround.

A further example is when I was working as a Research Associate on my placement for

Second City Second Chance. In this role I used the telephone to contact funders to try and
raise funds for the charity organisation. When I made these call I explained the raison
d'etre of the organisation, the contents of the business plan including their current and past
activities. I also communicated the business plan by email and face to face by way of a
meeting to my Supervisor and the company secretary.
What did you do to help communicate effectively?

When I made a telephone call my usual approach was to plan what I am going to say by
jotting down bullet points of questions or issues which needs to be covered or solved during
the conversation. Prior to the call I would gather and bring all documents which may be
relevant 'to hand.' This was done in case there was a need to refer to this information for
example this would include emails, paper and electronic file. Additionally, I would quickly
scan all this 'gathered' information especially the notes on the electronic file which details all
the occurrences on the case since its inception. For example, I would have in front of me
the correspondence from the client of their query or question and check the notes of the
system to ascertain what happened recently on the case. At the start of the phone call I
would explain the organisation I am calling from, if it is a convenient time to speak and ask
for the client's postal code for security in order to comply with the Data Protection Act. By
undertaking these measures it allowed me to be well informed, the ability to refer to
information if necessary and approach the client in a relaxed manner.
How have your communication skills helped you to improve your performance elsewhere?

The benefits as a result of effective communication during a telephone call to a client is

maintain security for the firm and comply with the law by questioning correspondents by
following regulations enforced by the Data Protection Act. A further benefit by having the
relevant documents close by is that time is saved as I don't have to keep 'going back to the
file' to retrieve documents and by asking if they are available it may help to prevent any
possible hostility from the client.

word count 455 PASTED​

6. Describe your experience of using information technology

I have used information technology extensively throughout my academic and work

experience. I have attained the European Computer Driving Licence (EDCL) qualification
and completed a module in my second year at university in Advanced Spreadsheet Systems
and an A-level in Information Communication Technology where I attainted a Grade B. My
experience includes using the Internet and Microsoft Office extensively where I have
advanced skills including creating macros, relational tables, VBA programming and Vlookup.

How have you applied your IT skills to improve your personal performance?

My IT skills have allowed me to be a great deal more organised in planning and carrying out
my work. For example, using Outlook I can set reminders for tasks which need to be done
at certain dates and times, use filters to file away emails from different people which
includes email containing information need to know for example details of creditors’ changes
and relevant updates relating to legislation. Outlook also allows me to easily compile a
priority list of queries by using their colour coded 'flag system.' In addition, I use the
internet to answer any queries I have related to the Microsoft Office software.
Consequently, I improve my skills which are likely to improve my accuracy and speed of
using Windows.

How has your IT skills and associated improved performance benefited the wider
organisation?

By using my IT skills it has led me to be able to share my work and any information with
colleagues through use of the shared Excel file across the company network. For example,
if one of my colleagues has a query about a particular case or the location of a particular file
I can send them links of the pathways for where the using the notes written by colleagues
on the of the recent occurrences on case using the management information system. A
further example is I can pinpoint emails written and sent by using the folder system of the
cases for client and by searching the client's name or 'subject' words using Microsoft
Outlook. This has a beneficial effect on the wider organisation as it allows information to be
retrieved quickly and accurately for anyone in the organisation for example finance if they
have to solve a query.

PASTED 346 words

7.Describe how you have managed the ongoing (business as usual) activities in your role

LINK WITH Q4

emails filters/folders setting certain days wage reviews, answering emails

During my role as a Supervisory Administrator for Harrington Brooks I would do the ongoing
'business as usual' tasks by using a set system of folders and email filters for separate
emails incoming from different colleagues, management and clients. I would keep 'group'
similar tasks together and save for a set time. For example, when I was sending out forms
which requested information from clients of their personal Income and Expenditure and
drafted wage reviews which compares this years disposable income to last years income.
This group/block tasks would be done on a Friday morning followed by answering emails
according to priority and date order (i.e. by the earliest date the older post being addressed
first).

Explain where you have recommended your own approach to managing ongoing activities to
others and why

I have recommended by approach to colleagues who were doing a similar role to my self. I
explained it has the advantages of being more concentrated and focussed for that period of
time doing a lot of similar tasks and may prevent worry as if these tasks are done by one it
may cause a stock to build up whereas this way the backlog is cleared. In addition the
control of doing it at a set time on a certain day preventing the task from being forgotten
and also allows targets to be set and evaluated to improve performance regularly.

(sense?)
clearing backlog more in control.

How does you approach to managing your activities contribute to organisation performance?

Consequences of the strategy is that there are no 'bulging files of paperwork or reviews
outstanding it allows me to do work as it comes in and not on clearing the backlog and
coming in work to system which is 'proactive' not 'reactive', prioritise tasks more easily and
account for 'slack' time for unforeseen circumstances. A further consequence is by
completing the drafting of the annual reports within the statutory time period this could
mean that the firm is projecting a professional image to all stakeholders including creditors,
clients and courts as a result its compliance with the industry legislation and regulations.

Pasted 377 words

8.

Describe an occasion when you have identified an opportunity to improve departmental

performance

During my placement role as a Research Associate for Pioneers Mentoring I suggested

improving the way volunteers are managed by way of an electronic database using
Microsoft Access in conjunction with the existing paper system which I was currently
managing. This would allow for a backup of the information and for information to be easily
changed when necessary and could be used access volunteer's email addresses for example
to send them an email for any forthcoming training.

How did you contribute to developing the opportunity for improvement?

I created a form for information to be entered into of Volunteer's details including their
name, address, age, the university where they were studying together with the subject
(because most of the volunteers were students), photocopy of passport and whether a CRB
(Criminal Records Bureau) check had been carried out or not.

Was this opportunity fully successful, why was this? If not, why not?

It was successful because it allowed the volunteers to be tracked regarding whether all the
information had been received to allow them to start their mentoring in local primary and
high schools, when and who has received bursary cheques and attended training sessions.

PASTED Word Count 124

Notes

October 2004 – July 2005

Research Associate, Amicus
· ​Gathered all information available on the charity and researched
the death penalty in the US.
· ​Created a business plan for containing the organisation's history,
main activities, the judicial system relating to the death penalty in the
USA and a budget.
· ​Identified and contacted trusts for fundraising through websites
and books.
· ​Achieved 58% for 5,000 word essay for on the business plan and
future strategy.

October 2004 – July 2005

Research Associate, Pioneers Mentoring
· ​Provided support for the project leader, which helps students in
schools with academic or behavioural problems by having sessions
with a mentor.
 · ​Maintained mentor database on paper and Access.
· ​Created letters informing about events, organising police checks,
training, producing handbooks and requesting information for the
evaluating the project.
· ​Produced evaluation reports for management, major funders and
adhoc tasks.

9. Describe your role in managing a discrete assignment (check definition in notes have to
ch on ACCA global)

During my placement role as a Research Associate for Amicus I predominantly created a

business plan for the charity Amicus. The business plan was done in order to inform
potential funders to the charity of its mission, objective, activities and future plans. I
composed the plan independently following liaisons with trustees, my supervisor and the
Company Secretary. I identified, contacted by telephone and sent business plans to trusts
in an attempt to obtain funding from them. In order to complete these tasks in an
organised and efficient manner I created appropriate paper and electronic systems as a
means to carry out the main tasks of writing the business plan.

How did you apply learning from your day-to-day role in this assignment?
In order to execute this assignment I applied knowledge which I gathered during a module
called 'Business Game' which entailed all students in the year to be split into groups and
manage a company whose purpose was to manufacture cars in a computer simulation. My
role in the group was the financial controller which involved financial planning where I
applied this knowledge to composing the business plan. ​For​ example, I had an
understanding and a concept of the method of constructing a budget from the financial
forecast I did for the business plan. In addition, I carried out extensive research on
business plans using the internet and the libraries of Aston and Birmingham universities (to
use Birmingham University I had to obtain another library card). ​(Does this answer the
qn?)

Notes
using bks and my own research
Business Game mod @uni

What did you learn from the assignment that will help you in your day-to-day role?

The skills, knowledge and experience I gained assisted me to plan, manage and carry out
future project task independently. The methodology would involve planning what needed to
be done, how and setting these goals with certain time limits. This first task would be to
gather all the information together and organise into a file to enable me to ascertain what
information I had and what I needed to obtain. This experience was advantageous as I
could apply it to doing any project.

Does this answer the qn?

Word Count 305 PASTED

10.
​NEED MORE
Explain your role in the preparation of financial statements

During my role as a Accounts Payable Assistant the major task of the role was to reconcile
cash, cheque and credit card receipts from transactions which occurred in all faculties and
department areas of the University campus to lines on the bank statement. This involved
deleting lines of the bank statement to the physical receipts when the reference, amounts
and date matched using the Oracle Financial accounting information system. In addition, a
further task was creating foreign direct debit payments by inputting purchase orders made
by the University to organisations externally such as Universities abroad using Oracle
Financial. This was done to facilitate making payments to these persons on the next cheque
run.

How have you ensured that the statements you have prepared meet all necessary
requirements?

I reconciled the codes, amounts and dates on the physical receipt with the lines appearing
on the bank statement.

How have you used supporting (possibly non-financial) information to make these more
easily understood by users?

The information could be accessed by the manager on the Oracle system. I ensured the
information related to the correct accounting period (cut off) and that any lines which were
left on the bank statement were investigated with the departments which took the
payments.
176 pasted
Notes
Matched, batched, coded and queried cash, cheque, credit card amounts to the bank
statement and (source CV)

Incomplete

Notes
You will prepare financial statements for external purposes in line with the appropriate
regulations, accounting standards and guidelines. This includes obtaining relevant
information and checking its completeness and accuracy. The financial statements and
other supporting information you compile must be in an appropriate format (which may vary
depending on whether you work in the public, private or voluntary sectors).

Compile financial statements and/or accounts

Compile supporting schedules/notes to accounts
Compile cover statements for bank reports
Compile statements of affairs
Collect complete and accurate information in order to compile financial statements
Compile financial statements and accounts in line with appropriate standards and guidelines
Provide supporting information to make statements and accounts more understandable to
users

11. Outline your contribution to interpreting financial transactions or financial statements

During my Insolvency Administrator roles at Harrington Brooks and Tony Freeman and
Company I was composing and printing a breakdown of the receipts and payments of the
client's account of their Individual Voluntary Arrangement. This involved looking at the cash
receipts paid into their account namely their monthly payments and 'additional
income.'(This is funds paid into the arrangement from if they has earned 50% more income
than when the arrangement was accepted by their creditors) and regular monthly payments
which are the funds which used to distribute dividends to the creditors and pay for the
various costs including insurance, restricition if the client has a property and registration
with the DTI (Insolvency regulatory body).

How has this interpretation helped your department or organisation?

By producing this work it allows the manager and I to ascertain if there any arrears on the
clients’ account and to verify that the fees taken by the firm are allowed i.e. in compliance
with limitation of the fees which is documented in the arrangements' terms and conditions
which includes the modifications. (These are additional clauses in the arrangements that
creditors have brought at the meeting which have been agreed to and are legally binding).
What business decisions have or could be made based on this interpretation

Moreover, in addition to this work it allows action to be taken if the terms of conditions are
not be abided to. For example, if the firm has taken the wrong amount of fees it 'flags' this
up for finance for a 'reverse draw down' to be done. (The fees are taken on the computer
system monthly from taking fees from the account balance. This process is reversed if too
much fees are taken). A further example of this it that if the client is in arrears they can be
contacted by telephone (this is the usual approach and the tasks would be referred to
employees within credit control) and or written to in the next correspondence to request a
response or sent an email if the previous methods are unsuccessful.

Word Count 330

12. Explain your role in preparing financial information for management

During my role as an Insolvency Administrator at Tony Freeman and Co I did an exercise to

ascertain the 'time costs'(the total costs of time charged some of which is already
predetermined by their creditors) for work done according to the time spent on a client’s
file. This involved sorting through an Excel exported spreadsheet from a system called
‘Time’ which records which employee has been in the file, the amount of time spent and
their hourly billing rate. I used the sort​ function in Microsoft Excel to split time recorded into
a breakdown of the type of work carried out e.g. administration, statutory reporting,
creditors, debtor the costs. A table was then complied of the type of work done and the
cost to each employee with their charge out rate.​ This information was verified for accuracy
by the manager and included in the ‘Annual Report’ ( A report to creditors, relevant County
Court and client of the occurrences of the past year of their IVA.

Identify some examples where you have had to investigate the information to ensure its
validity and why this had to be done

During my role as a Supervisory Administrator I had carry out to case reviews to verify that
information was accurate and complete within a client's case file. This review was
handwritten and included section of Summary of IVA which included the monthly
contributions, bordereau, registration, and general case detail check including checking the
RX1, Initial Instructions to the Client, Chairmans Report sent to all parties and
modifications.

- Hide quoted text -

How have you in your role personally improved the quality of information you provide for
management use?

(use notes on ACCA website)

15.
QUICK SCAN OVER OTHERS TO C IF ANOTHER QN CAN BE ANSWERED

Performance Objective 15-Evaluate potential

business/investment opportunities and the required
finance options

Outline your experience in this area

better example?

During my time working as a Research Assistant for Amicus during my 'Industry Experience
Placement' year as part of my degree course I independently researched and contacted
funders in order to obtain funds for the charity. I worked as a Research Assistant for a
charity called Amicus which assists people on death row by providing free legal support for
their legal cases (?c wbs) in the USA. I wrote a business plan in stages having first
gathered all the existing information on the charity, undertook research relating to legal
system of the death penalty in the USA and wrote the plan in different sections before
deciding on its structure.

is this a relevant eg?

I was working as an Insolvency Administrator and had numerous dealings with make
financial decisions regarding the client. For example, I was carrying out statutory reviews
(as part of the terms and conditions of their Individual Voluntary Arrangement(IVA)) of the
client's salary and Monthly personal Income and Expenditure. The objective of the review is
to verify the client's ability to make their monthly payments following each anniversary of
their arrangement. If the client's disposable income was £100 greater than then the level of
their monthly payments then 50% of the increase in their disposable income is added to
their original monthly payment to be the amount for their future monthly payments. If there
had been a decrease this indicates that the client may be struggling with their monthly
payments and then the client would then be contacted in order to try and resolve this issue.
This involved using judgement to make a decision as to what action should be taken and
being proactive to help find a solution for the client.

What have you done to fully analyse investment opportunities?

How has research you have done been integrated into a recommendation for managment?
Following the statutory reviews I did whilst working as an Insolvency Administrator I
referred to the relevant person regarding a variation or could make informal payment
arrangement if the Income and Expenditure and Wage Reviewed showed the client was
struggling.