Technical assistance: VPS/Dedicated server issues

Restore website from your Engineers

10:33 am
V
Vishwas joined
Hello, lammaprojects. Welcome to Chat Support! I�m Vishwas , I will be your Web
Advisor. I understand your concern regarding the website and I�ll do all that I
can on my end to resolve this for you.
10:34 am
L
ok
10:34 am
V
Can you please give me the account username?
10:34 am
L
lammaprojects
10:34 am
V
Thanks for the username.
10:35 am
L
???
10:38 am
V
I am here
Confirm me, are you referring to this website designworldwallcoverings.com ?
10:41 am
L
yes
10:41 am
V
This domain is present in the deleted account correct?
10:42 am
L
yes'
10:42 am
V
Do you have the other hosting account?
10:42 am
L
yes
10:43 am
V
Can you please give it's username?
10:43 am
L
designworldwallcover
10:44 am
V
Let me check that for you, so please be on hold for 2-3 minutes.
In order for us to maintain high security standards on your account, please answer
the security question: Where did you go on your first date?
10:46 am
L
26081990
10:46 am
V
Thanks for authenticating.
Do you want me to add this domain 'designworldwallcoverings.com' to this account
'designworldwallcover' ?
10:47 am
L
i want to restore my website designworldwallcovering which was deleted from account
associated lammaprojects

in to my new accouunt
yes
yes
10:49 am
V
I am afraid only the domain name can be added to the hosting account, we cannot
take take any backup of the website files from the deleted account.
10:49 am
L
your executive said it can be restored with 100$ of charge
and i need to buy 35.88$ hosting plan
10:50 am
V
Let me check that for you, so please be on hold for 2-3 minutes.
10:50 am
L
they said data is safe only i need to pay 100$ to site engineers of IPAGE as
restoration charges

and i have to buy 35.88$ hosting plan

10:51 am
V
I am checking for it, so please be on hold for 2-3 minutes.
10:52 am
L
ok
ok
?
10:53 am
V
I am checking on it, so please be on hold.
10:54 am
L
ok
10:54 am
V
Confirm me when the account was deleted?
10:57 am
L
??
11:00 am
V
Do you know when was the account deleted?
11:00 am
L
it was deleteed yesterday 28/09/2021
day before yestrday it was working fibe
fine*
11:00 am
V
Thank you for clarifying. I need about 2-3 minutes to check a few things.
11:00 am
L
okay
?
11:05 am
V
I am still checking for it so please be on hold.
11:06 am
L
okay
11:06 am
V
Thanks for being on hold, the backup of the website files from the deleted account
can be done, but you have to pay $150 to take the backup of db files, website files
and the emails.
11:09 am
L
your executive said its 100$
not 150$
there is no email
how it is possible both executive can say diffrent price
11:11 am
V
I have checked with my manager, he confirmed that, you need to pay $150 to take the
backup.
11:11 am
L
i have proof your exceutive said 100$
i can share to you
i took screenshot of conversation
11:12 am
V
Can you please share the screenshot?
Here are the steps to share the screenshot: 1. Click on this link:
https://privatebin.support-tools.com/ 2. You can either drag & drop the screenshot
or paste the screenshot or click on �Attach a file�. Please note that the
screenshot gets attached without getting displayed on the screen. 3. Click on
�Send� at the top right corner to generate a unique link that will contain the
screenshot. 4. Copy the displayed (highlighted) link and paste it here in the chat.

11:13 am
L
ok
https://privatebin.support-tools.com/?
20b86940b9fdebdc#mKicpC9eDCls5rx+lC+6kJHvM9aPiEC2Me8PrMo9ebY=
11:14 am
V
Let me check that for you.
11:14 am
L
????
11:16 am
V
I am confirming the price, so please be on hold for 2-3 minutes.
11:16 am
L
plase confirm
i need my whole website live as before on my domain designworldwallcoverings.com
at cost of 100$ For Restoration and 35.88$ for hosting
11:18 am
V
Yes I checked, they said that the website files backup can be taken by charging
$100
11:19 am
L
okay
my website
my whole website live as before on my domain designworldwallcoverings.com
will be live as before?
tell me steps
what should i do
i logged in designworldwallcover
i am doing it now
11:21 am
V
The backup charges has to be done from our end.
11:21 am
L
yes
11:22 am
V
Shall I charge $100 for the file backup?
11:22 am
L
yes
and 35.88$ for hostnig
for a year
11:23 am
V
Sure.
11:24 am
L
my whole website live as before on my domain designworldwallcoverings.com
will be live as before?

i asked you?
11:24 am
V
Shall I use the card ending with 7341, to make the payment?
11:24 am
L
no
i will add some other card
11:24 am
V
Sure, update the card and let me know.
11:25 am
L
link ?
to update
11:26 am
V
I will give the link so please be on hold.
11:26 am
L
ok
11:26 am
V
Access this link to update the card information:
https://www1.ipage.com/secureControl/edit-cc-info.html
Reply me back when you have updated the card information.
11:28 am
L
updated
11:29 am
V
Let me check that for you, so please be on hold for 2-3 minutes.
11:29 am
L
ok
11:29 am
V
Shall I use the card ending with 8009, to make the payment?
11:30 am
L
yes
11:30 am
V
Thanks for confirming, I am checking on the hosting plan renewal price, so please
be on hold.
11:31 am
L
ok
my whole website live as before on my domain designworldwallcoverings.com
will be live as before?

i asked you?

i asked this thing several time

11:33 am
V
Yes after taking the backup of the website and restoring it, your website will come
live.
11:34 am
L
okay
please add restoration and one year of hosting plan costing 35.88$ add in my cart i
will make payment now
also let me know how much time it required to see my website live??

11:35 am
V
I am afraid the restoration payment has to done form our end.
11:35 am
L
yes i can do payent
11:36 am
V
Yes it is a internal payment, it has to done form our end.
11:36 am
L
okay
now tell me what i have to do
11:37 am
V
Shall I proceed the payment from my end?
11:37 am
L
yes
11:37 am
V
I will be charging $100 for the backup is that okay?
11:38 am
L
yes but my website should work as before
11:38 am
V
Yes after taking making the payment I will escalate the case to our Engineers, they
will set it up is that okay?
11:39 am
L
yes but my website should work as before

and what time it will take

all the files database should in place as before and my website should be live as
before
11:40 am
V
Yes after restoring the website file and the database files tour website will work
fine.
11:40 am
L
ok
please go ahead
also add hosting plan 35.88$ for a year
11:41 am
V
Shall I make the payment of $100?
11:41 am
L
yes confirmed
make please
11:41 am
V
Thanks for confirming, I need about 2-3 minutes to do that, so please be on hold.
11:42 am
L
ok
11:42 am
V
and the GST will be $18.0 total will be $ 118.00, is that okay?
11:44 am
L
please i am already in troble please discount some price
11:44 am
V
As it is the GST price, we cannot make any discount.
11:45 am
L
i am already in trouble because i have to pay 100$ for just restoration because i
made delay in payment just for one day
please i request you with folded hands give me some discount sir i am regular
customer of ipage
11:46 am
V
Let me check with my manager, so please be on hold for 2-3 minutes.
11:46 am
L
please
11:46 am
V
I have checked with my manager, they said no discount can be made to GST charges.
11:50 am
L
ok
11:50 am
V
Shall I proceed with the payment?
11:51 am
L
okay is any discount made on restoration charges so that my budget fit in 100$
??
11:51 am
V
Unfortunately, no it cannot be done.
11:52 am
L

ok proceed then
also proceed 35.88$ for one year hosting
11:53 am
V
Shall I proceed with the payment of $118.
11:53 am
L
yes proceed
how much time it will take to get my website live
11:54 am
V
I have done the payment of $118, now I will check for the hosting plan, so please
be on hold.
11:54 am
L
okay

how much time it will take to get my website live?

i asked you
11:56 am
V
After restoring the website files and the database files it will become live,
before that, our team will restore the website files and upadte it, it requires 24-
48 hours.
11:58 am
L
ok try to fix asap
11:58 am
V
I will set this case as top priority.
11:59 am
L
okay
please proceed for payment
12:00 am
V
As for the hosting plan, did they gave any name to taht?
12:00 am
L
go plan i think 35.88$ for year
12:00 am
V
Let me check that, so please be on hold for 2-3 minutes.
12:01 am
L
ok
payment is deducted from our card'
how it is possible our payment deducted without OTP
118$ has been deducted
12:05 am
V
Yes you are correct, earlier I asked your confirmation before making the payment.
12:05 am
L
yes
okay proceed for hosting plan now also i need invoice for both transactions
12:06 am
V
Sure, I am still checking for that hosting plan.
12:06 am
L
okay
12:06 am
V
I ma afraid this is taking much longer then I expected, so please be on hold for
other 2-3 minutes

Anushree joined
1:14 pm
D
i was chtting with you
Actually My website www.designworldwallcoverings.com Was deleted by ipage from
account associated lammaprojects

ipage executive said i have to create new account and provide charges for site
restoration 118$ which has been deducted
Taxinvoice number
386176331
1:14 pm
A
Hello, I'm Anushree. Welcome to Chat Support.
I'm sorry the chat got disconnected previously.
Please authenticate: Where did you go on your first date?
1:15 pm
D
26081990
1:15 pm
A
Perfect! Thank you for authenticating. '
I have successfully added the hosting plan The Essential for $35.88/ year.
1:15 pm
D
ok
now tell me how should i pay now
1:16 pm
A
And I have also moved your domain from our internal acount to your new accountl.
The payment for the hosting plan has been done already. It was charged from the
card that is set in your account
1:16 pm
D
okay where can i see hosting plan now
1:16 pm
A
You can check on the hosting plan set for your account this url:
https://www1.ipage.com/controlpanel/foundation/hosting/summary
Sorry, the URL is
https://www1.ipage.com/controlpanel/foundation/designworldwallcoverings.com/summary
1:18 pm
D
whwn can i see designworldwallcovering.com live
1:21 pm
A
To get the website live, the website data needs to be restored in account.
The case has already been escalated to the professionals. They will check on the
logs and will update you through email
1:23 pm
D
please
take in priority
1:24 pm
A
I totally understand. I have already updated my notes regarding the hosting plan
being added to account.
Is there anything else that I can assist you with?
1:27 pm
D
i can see whole website designworldwallcoverings.com ?
at what time?
where can i see ? my restoration service details
1:29 pm
A
The case was escalated to the Professionals recently. Please be known, once the
case is escalated it takes about 24-48 hours for them to check on it and update you
via email.
1:30 pm
D
okay

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