1. An example of a first-line manager is a____________ .

shift manager
2. Managers engaged only in the controlling function of management energize their employees and
ensure they understand their role in achieving organizational goals. False
3. What type of skills is increasingly important for managers to demonstrate at all levels and in all
types of organizations? Conceptual
4. For 12 workers who combine parts into a finished product, Jenny, a production supervisor, is
responsible. Jenny is a____________ . first-line manager
5. Tom is the management vice-president. His place would be a____________. top manager
6. Who is the person in an organization that guides the activities of others? managers

7. THREE TYPES OF MANAGEMENT ROLES [Figurehead, leader, liaison]

 Interpersonal roles
 Informational roles
 Decisional roles
8. SKILLS MANAGERS NEED [Knowledge and proficiency in a specific field]
 Technical skills
 Human skills
 Conceptual skills
9. EFFECTIVENESS AND EFFICIENCY [Doing things right]
Efficiency
10. EFFECTIVENESS AND EFFICIENCY [Attaining organizational goals]
11. In an organization, decisions regarding adding new products, acquiring companies, and moving
into foreign markets would most typically be made by _________. the top management.
12. _____ refer to the ability of an individual to think in abstract terms and to see how parts fit
together to form the whole. Conceptual skills
13. Jasper is a first-line manager at a heating and HVAC company. Although he no longer goes out
to customers' homes and does their repairs, since he worked in the field for over 20 years, he is
able to train employees, answer questions, provide guidance, and solve problems. These abilities
most closely describe his _______________. technical expertise.
14. EduTech is a publisher that provides high quality digital educational products to instructors and
students. When new employees are hired, they must attend extensive trainings and demos of the
company's products to learn about their functionality and the customers' experience with the
products. Annually, the company sends all its employees and managers on a retreat to take
mandatory classes on customer relations and office leadership that address skills related to
listening, consistent communication, and handling change without compromising values. This
scenario is most closely related to developing ________________. human relations skills.
15. Supervisor is known as ________. first-line manager
16. Lara was less educationally qualified and experienced than her colleagues when she joined
Aurora Systems Inc. However, due to her ability to negotiate effectively with clients, convince her
team members to work harder, and understand their needs, she is a senior-level manager today.
Which of the following skills can be most attributed to Lara's success in this scenario? human
relations skills
17. Corbin is a marketing manager for a large textbook publisher. What is his primary responsibility?
planning, pricing, and promoting products and overseeing their distribution
18. Brian is a manager at a clothing store. He spends most of his time in the store with his
employees, making sure they work their scheduled hours, watching them interact with customers,
and making sure all the daily tasks are completed sufficiently. Brian is a _____________. first-
line manager.
19. Most people get their initial managerial experience as _____, those who supervise workers and
the daily operations of an organization. first-line managers
20. Positions such as foremen, supervisors, and office service managers are a part of the _____ of a
company. first-line management
21. Stella manages the computer department at Mega Tech, Inc. She helps the organization
implement its general guidelines by managing the specific operations related to her department.
Stella is a . middle manager.
22. _____ are responsible for tactical and operational planning that will implement the general
guidelines established by top management. Middle managers
23. In an organization, decisions regarding adding new products, acquiring companies, and moving
into foreign markets would most typically be made by ______. the top management.
24. Managers must be concerned with: [because employee attitudes and behaviors play a big role in
customer satisfaction]
Customer
service Social media Innovation Sustainability
25. Katz’s managerial skills include [ability to work well with people]
Human Conceptual
26. Classical approach – first studies of management, which emphasized rationality and making
organizations and _____________ as efficient as possible. Workers
27. Scientific management – an approach that involves using the scientific method to find the “a basic
way” for a job to be done. FASLE

28. _________________ - a management approach that recognizes organizations as different, which

means they face different situations and require different ways of managing. Contingency
approach
29. The ___________________ involves applications of statistics, optimization models, information
models, and computer simulations to management activities. quantitative approach
30. Fayol developed ________ principles of management. 14
31. Quantitative approach – the use of quantitative __________ to improve decision making.
techniques