Guide Rev 1.0 New Hire. IFP (Software) Surv! Hidden Menus — Configuration Menu and SE Menu Several of the Lexmark Intemational, Inc. MFP products have special menus and power-on sequences to access administration and engineering support functions. The special menus and power-on sequences should only be used as one of the final steps in troubleshooting a customer's problem (unless directed by a special procedure), Configuration Menu The configuration menu allows the customer to make global MFP configurations and adjustments, Some of the configuration menu items that ¢ sofware technician may need to access is; Size Sensing Panel Menus PPDS Emulation Factor Defaults Energy Conserve Format Fax Storage ADF Edge Erase FB Edge Erase ‘Automatic Scanner Registration Jobs On Disk Disk Eneryption Wipe Disk Vv vvvvVYYyyYY ‘SE Network Menu ‘The SE Network Menu allows the customer to make network administration configurations and adjustment that affect the MFP’s ability to communicate across the customer's network. Some of the SE Network menu items that a software technician may need to access Is, > Print SE Menus > Mac Set Card Speed > NVRAM > Reinit NVRAM. > Code > Net Code Level SE Menu ‘The SE Menu allows the customer to make administration configuration and adjustment to the Fax and Modem Settings. The SE Menu also allows the customer to view the current MFP system information ‘and code levels. Some of the SE Menu items that a software technician may need to access is; Code Levels Fax Settings Modem Settings Scanner Info Reboot System vvvyy ‘Troubleshooting Tip: To access the different menus within the SE Menu, the customer will have to match the number on keypad with the desired menu. An example; > Code Level 1 Seanner Info 35 © 2007 Lexmark international, Inc. All rights reserved.Troubleshooting Tip: The technician should only go into the Adjusting the Fax Settings and Modem Setting menus when directed by a special procedure, product specialist, or level uj ipport. Special Button Combinations and Power-on Sequences (meee #1934 Configuration Menu l 1 = Access -Menu f +@POR _ Clear NVRAM ‘ + + @ POR Diagnostic Menu + + @ POR Configuration Menu | + @ POR Format Fax Partition 976 _ SE Network Menu “Ait Special Settings (SE) Menu <3> + <6> @POR Diagnostic Menu <2> + <6> @POR Configuration Menu <2> + <6> @ POR - Format Fax Storage _ | Format Fax Pariition <3> + <6> + <4> @ POR Invalid Engine Code <6> + <7> + <8> @POR NVRAM _ | Bypass Daughter-Card ‘SE Network Menu Special Settings (SE) Menu Response to Printer Error as Rev 1.0 +<2> ‘Secondary Codes + z Start Web Server (900 Error) (Continued on next page) ee © 2007 Lexmark International, Inc, All rights reserved. 36Rev 1.0 ag ccess - Menu <1> or <2> @ POR Perform Disk Maintenance <3> @ POR Reset Contact Admin. Message att ___| SE Network Menu: Actions Me = Se Me ccess Monti Ne [ + @ POR __| Diagnostic Menu ~ + @ POR Configuration Menu + +@POR _| Invalid Engine Mode __| [ELeft> + + @ POR Clear NVRAM @ POR _ Bypass Daughter-Card ees jesporise fo Printer Error then | Secondary Codes | then _ SE Network Menu ‘Troubleshooting Tip: Response to Printer Error means that an error must be displayed on the. printer/MFP's LCD Screen or the printer/MFP is in an error state before the key combination will work, ‘4500, X4600, X5500, and X7500) work along with the supported printers. The technician may Troubleshooting Tip: The SHaFT printers are included because the MFP Options (3100, 3200, need to access the special menus in order to troubleshoot the customers issue. —— 37 © 2007 Lexmark international, Inc. All rights reserved.