TRAINING NEEDS ANALYSIS FORMS

FORM 1.1 SELF-ASSESSMENT CHECK

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
CAN I…? YES NO
Core Competencies
1. Provide housekeeping services to guests
1.1 Receive housekeeping requests? /
1.2 Provide/ Service housekeeping requests? /
1.3 Provide advice to guest? /
1.4 Liaise with other departments? /
2. CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
2.1 Set up equipment and trolleys? /
2.2 Access rooms for servicing? /
2.3 Make up beds? /
2.4 Clean and clear rooms? /
2.5 Clean and store trolleys and equipment? /
3. PROVIDE VALET/BUTLER SERVICE
3.1 Provide valet services to guests? /
3.2 Display professional standards? /
3.3 Care for guest property? /
4. LAUNDRY LINEN AND GUEST CLOTHES
4.1 Collect laundry for laundering functions? /
4.2 Perform laundering functions? /
4.3 Process laundered item? /
4.4 Return laundered item? /
5. CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
5.1 Select and set up equipment and materials? /
5.2 Apply cleaning technique? /
5.3 Clean dry and wet areas? /
5.4 Maintain and store cleaning equipment and /
chemicals?
6. DEAL WITH/HANDLE INTOXICATED GUESTS
CAN I…? YES NO
6.1 Determine the level of intoxication? /
6.2 Apply appropriate procedures? /
6.3 Comply with legislation? /

Note: In making the Self-Check for your Qualification, all required competencies
should be specified. It is therefore required of a Trainer to be well- versed
of the CBC or TR of the program qualification he is teaching.
 FORM 1.2 EVIDENCE OF CURRENT COMPETENCIES ACQUIRED
RELATED TO JOB/OCCUPATION

Current
Proof/Evidence Means of Validating
Competencies
1.1 Receive Certificate of The trainee submitted
housekeeping requests. Employment an original copy of his
Employment Certificate
as a Room Attendant
and shall undergo
assessment through
practical demonstration
and interview.
1.2 Provide/ Service Certificate of The trainee submitted
housekeeping requests. Employment an original copy of his
Employment Certificate
as a Room Attendant
and shall undergo
assessment through
practical demonstration
and interview.
1.3 Provide advice to Certificate of The trainee submitted
guest. Employment an original copy of his
Employment Certificate
as a Room Attendant
and shall undergo
assessment through
practical demonstration
and interview.
1.4 Liaise with other Certificate of The trainee submitted
departments. Employment an original copy of his
Employment Certificate
as a Room Attendant
and shall undergo
assessment through
practical demonstration
and interview.
 FORM 1.3 SUMMARY OF CURRENT COMPETENCIES VERSUS
REQUIRED COMPETENCIES

Required Units of Current Training

Competency/Learning Competencies Gaps/Requirement
Outcomes based on CBC s
1. Provide housekeeping services to guests
1.1 Receive housekeeping 1.1 Receive
requests. housekeeping
requests.
1.2 Provide/ Service 1.2 Provide/ Service
housekeeping requests. housekeeping
requests.
1.3 Provide advice to 1.3 Provide advice to
guest. guest.
1.4 Liaise with other 1.4 Liaise with other
departments. departments.
Required Units of Current Training
Competency/Learning Competencies Gaps/Requirement
Outcomes based on CBC s
1. Provide housekeeping services to guests
2.1 Set up equipment and 2.1 Set up
trolleys. equipment and
trolleys.
2.2 Access rooms for 2.2 Access rooms
servicing. for servicing.
2.3 Make up beds. 2.3 Make up beds.
2.4 Clean and clear rooms. 2.4 Clean and clear
rooms.
2.5 Clean and store 2.5 Clean and store
trolleys and equipment. trolleys and
equipment.
3. PROVIDE VALET/BUTLER SERVICE
3.1 Provide valet 3.1 Provide valet
services to guests. services to guests.
3.2 Display professional 3.2 Display
standards. professional
standards.
3.3 Care for guest 3.3 Care for guest
property. property.
4. LAUNDRY LINEN AND GUEST CLOTHES
4.1 Collect laundry for 4.1 Collect laundry
 laundering for laundering
functions. functions.
4.2 Perform laundering 4.2 Perform
functions. laundering
functions.
4.3 Process laundered 4.3 Process
item. laundered item.
5. CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
5.1 Select and set up 5.1 Select and set
equipment and up equipment and
materials. materials.
5.2 Apply cleaning 5.2 Apply cleaning
technique. technique.
5.3 Clean dry and wet 5.3 Clean dry and
areas. wet areas.
5.4 Maintain and store 5.4 Maintain and
cleaning equipment store cleaning
and chemicals. equipment and
chemicals.
7 CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
6.1 Determine the level 6.1 Determine the
of intoxication. level of intoxication.
6.2 Apply appropriate 6.2 Apply
procedures. appropriate
procedures.
6.3 Comply with 6.3 Comply with
legislation. legislation.
 FORM NO. 1.4 TRAINING NEEDS

Training Needs Module Title/Module of

Instruction
(Learning Outcomes)
2.1 Set up equipment and trolleys.
2.2 Access rooms for servicing.
CLEAN AND PREPARE
2.3 Make up beds.
ROOMS FOR INCOMING
2.4 Clean and clear rooms. GUESTS
2.5 Clean and store trolleys and
equipment.
3.1 Provide valet services to guests.
PROVIDE
3.2 Display professional standards. VALET/BUTLER
SERVICE
3.3 Care for guest property.
4.1 Collect laundry for laundering
functions.
LAUNDRY LINEN AND
4.2 Perform laundering functions. GUEST CLOTHES
4.3 Process laundered item.
5.1 Select and set up equipment and
materials.
5.2 Apply cleaning technique. CLEAN PUBLIC
AREAS, FACILITIES
5.3 Clean dry and wet areas. AND EQUIPMENT
5.4 Maintain and store cleaning
equipment and chemicals.
6.1 Determine the level of intoxication.
DEAL WITH/HANDLE
6.2 Apply appropriate procedures. INTOXICATED
GUESTS
6.3 Comply with legislation.