SESSION PLAN

Sector : TOURISM SECTOR (HOTEL AND RESTAURANT)

Qualification Title : HOUSEKEEPING NC II
Unit of Competency : CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
Module Title : CLEANING AND PREPARING ROOMS FOR INCOMING GUESTS
Learning Outcomes:
1. Set up equipment and trolleys
2. Access rooms for servicing.
3. Make up beds.
4. Clean and clear rooms
5. Clean and store trolleys and equipment.

A. INTRODUCTION
The unit deals with the skills and knowledge required from housekeeping attendants to clean and prepare rooms
for incoming guests in a commercial accommodation establishment.
B. LEARNING ACTIVITIES
LO 1: Set up equipment and trolleys
Learning Content Methods Presentation Practice Feedback Resources Time
1.1 Cleaning, supplies Individual Information Sheet 2.1.1 Answer Self Compare CBLM- 1
and equipment Learning (Cleaning Supplies and Check 2.1.1 answers with Information
required for servicing Equipment) the Answer Key Sheet 2.1.1,
rooms are correctly 2.1.1. Self-Check
selected and prepared 2.1.1, Answer
for use Key 2.1.1
Lecture Listen to the lecture Perform Task Evaluate the Slide 2
about correct procedure 2.1.2 performance/ Presentation,
of cleaning and proper output of the Laptop,
way of selecting and trainees using Projector, Task
 preparing supplies and the Sheet 2.1.2,
equipment for room Performance Performance
service. Criteria Criteria
Checklist. Checklist 2.1.2.
1.2 Supplies for Lecture Listen to the lecture Answer quiz/ Check answers Slide 2
trolleys are accurately about accurate written test. using the Presentation,
identified and selected identification and Answer Key. Laptop,
or ordered in sufficient selection of supplies for Projector, Quiz/
numbers in trolley in accordance Written Test,
accordance with with enterprise Answer Key
enterprise procedures procedures.
1.3 Trolleys are safely Demonstratio Observe the trainer Do a return Evaluate the CBLM- Task 3
loaded with adequate n perform a demonstration performance/ Sheet 2.1.3,
supplies in accordance demonstration on how by performing output of the Performance
with enterprise to safely load trolley Task Sheet trainees using Criteria
procedures with adequate supplies 2.1.3 (Loading the Checklist 2.1.3.
in accordance with trolley with Performance
enterprise procedures. supplies) Criteria
Checklist 2.1.3.
LO 2: Access rooms for servicing.
2.1 Rooms requiring Individual Read Information Sheet Answer Self- Check answers CBLM- 1
service are correctly learning 2.2.1 (Identifying Room Check 2.2.1 using the Information
identified based on Service) Answer Key Sheet 2.2.1,
information supplied to 2.2.1. Self-Check
housekeeping staff 2.2.1, Answer
Key 2.2.1
2.2 Rooms are Individual Read Information Sheet Answer Self- Check answers CBLM- 1
accessed in accordance Learning 2.2.2 (Access Rooms in Check 2.2.2 using the Information
with the accordance with the Answer Key Sheet 2.2.2,
establishment’s establishment’s 2.2.2. Self-Check
customer service and customer service and 2.2.2, Answer
security procedures security procedures.) Key 2.2.2
LO 3: Make up beds.
3.1 Beds and Individual Read Information Sheet Answer Self- Compare CBLM- 2
mattresses are Learning 2.3.1 on Types and sizes Check 2.3.1 answers to Information
stripped, pillows and of Beds and Mattresses answer key Sheet 2.3.1,
linen are checked for 2.3.1 Self-Check
stains and damage 2.3.1, and
rooms are checked Answer Key
whether guests left any 2.3.1
valuables

3.2 Items with stains Individual Read Information sheet Answer Self- Compare CBLM- 2
are immediately Learning 2.3.2 on kinds of stain Check 2.3.2 answers to Information
segregated and in bed linen. answer key Sheet 2.3.2,
forwarded to the 2.3.2 Self-Check
Laundry Department 2.3.2, and
for proper processing Answer Key
2.3.2
3.3 Bed linens are Individual Read Information Sheet Answer Self- Compare CBLM- 2
replaced in accordance Learning 2.3.3 on procedure of Check 2.3.3 answers to Information
with enterprise bed make up answer key Sheet 2.3.3,
standards and 2.3.3 Self-Check
procedures 2.3.3, and
Answer Key
2.3.3
Demonstratio Observe the trainer Do a return Evaluate the Task Sheet 3
n perform a demonstration performance/ 2.3.3,
demonstration on by performing output of the Performance
Procedure of Bed Make- task Sheet 2.3.3 trainees using Criteria
up the Checklist 2.3.3,
Performance
Criteria Materials: Bed,
Checklist. Mattresses, Bed
skirting, Bed
Pad, Bed Cover,
Bottom and
crinkle sheet,
Pillow, Fitted
 Sheet, Bed
Runner.

LO 4: Clean and clear rooms

4.1 Rooms are cleaned Individual Read Information Sheet Answer Self- Compare your CBLM- 2
in correct order and Learning 2.4.1 on Home Check 2.4.1 answer with Information
with minimum Management Practices Answer Key Sheet 2.4.1,
disruption to guests 2.4.1 Self-Check
2.4.1, and
Answer Key
2.4.1
4.2 All furniture, Individual Read Information Sheet Answer Self- Compare your CBLM- 2
fixtures and fittings are Learning 2.4.2 on Clean Check 2.4.2 answer with Information
cleaned and checked in Furniture and Fixtures Answer Key Sheet 2.4.2,
accordance with 2.4.2 Self-Check
enterprise procedures 2.4.2, and
and hygiene/safety Answer Key
guidelines 2.4.2
4.3 Room supplies are Individual Read Information Sheet Answer Self- Compare your CBLM- 2
checked, replenished Learning 2.4.3 on Clean Check 2.4.3 answer with Information
or replaced in Furniture and Fixtures Answer Key Sheet 2.4.3,
accordance with 2.4.3 Self-Check
enterprise standards 2.4.3, and
and procedures Answer Key
2.4.3
4.4 Pests are promptly Individual Read Information Sheet Answer Self- Compare your CBLM- 2
identified and Learning 2.4.4 on Identify pests Check 2.4.4 answer with Information
appropriate action is promptly. Answer Key Sheet 2.4.5,
taken in accordance 2.4.4 Self-Check
with safety and 2.4.5, and
enterprise procedures Answer Key
2.4.5
4.5 Rooms are checked Lecture Listen to the lecture Answer quiz/ Check answers Slide 3
for any defects and are about how to check written test. using the Presentation
accurately reported in room defects. Answer Key. , Laptop,
accordance with Projector,
enterprise procedures Quiz/
Written Test,
Answer Key
4.6 Damaged items are Lecture Listen to the lecture Answer quiz/ Check answers Slide
recorded in accordance about Recording written test. using the Presentation
with enterprise Damage , Laptop,
procedures Projector,
Quiz/
Written Test,
Answer Key
4.7 Any unusual or Lecture Listen to the lecture Answer quiz/ Check answers Slide
suspicious person, about Handling written test. using the Presentation
item or occurrence is Suspicious person, , Laptop,
promptly reported in item, or occurrence Projector,
accordance with Quiz/
enterprise procedures Written Test,
Answer Key
4.8 Guest’s belongings Lecture Listen to the lecture Answer quiz/ Check answers Slide
left in vacated rooms about Managing lost written test. using the Presentation
are collected and and found belongings. , Laptop,
stored in accordance Projector,
with lost and found Quiz/
enterprise procedures Written Test,
Answer Key
LO 5: Clean and store trolleys and equipment.
5.1 Trolleys and Individual Read Information Sheet Answer Self- Compare your CBLM-
equipment are cleaned Learning 2.5.1 (Cleaning Trolleys Check 2.5.1 answer with Information
after use in accordance and equipment after Answer Key Sheet 2.5.1,
with safety and use.) 2.5.1 Self-Check
enterprise procedures 2.5.1, and
Answer Key
2.5.1
5.2 All items are Individual Read Information Sheet Answer Self- Compare your CBLM-
correctly stored in Learning 2.5.2 (Storing Items) Check 2.5.2 answer with Information
accordance with Answer Key Sheet 2.5.2,
enterprise procedures Self-Check
 2.5.2 2.5.2, and
Answer Key
2.5.2
5.3 Supplies and items Individual Read Information Sheet Answer Self- Compare your CBLM-
are checked and Learning 2.5.3 (Storing Items) Check 2.5.3 answer with Information
replenished or re- Answer Key Sheet 2.5.3,
ordered in accordance 2.5.3 Self-Check
with enterprise 2.5.3, and
procedures Answer Key
2.5.3
5.4 Additional Individual Read Information Sheet Answer Self- Compare your CBLM-
housekeeping services Learning 2.5.4 (Providing Check 2.5.4 answer with Information
is provided as Additional Services) Answer Key Sheet 2.5.4,
requested in 2.5.4 Self-Check
accordance with 2.5.4, and
enterprise procedures Answer Key
2.5.4
5.5 Turn over Individual Read Information Sheet Answer Self- Compare your CBLM-
procedure for next Learning 2.5.5(Storing Items) Check 2.5.5 answer with Information
shift is carried out in Answer Key Sheet 2.5.5,
accordance with 2.5.5 Self-Check
enterprise procedures 2.5.5, and
Answer Key
2.5.5
C. ASSESSMENT PLAN
1. Assessment Methods
 Written Test
 Performance Test
 Oral Questioning
2. Assessment Condition
Learning Materials Cleaning supplies and Furniture, fixtures and Room supplies
equipment fittings
Laptop Cleaning agents, floor surfaces stationery and compendium
Projector disinfectant and chemicals mirrors and glassware bed and bathroom linen
Vacuum cleaner wardrobes and luggage rack enterprise promotional
Mops desks and chairs materials
Brushes coffee table and sofa local tourist information
Buckets light fittings and table lamp magazines and newspapers
Caddy bedside table mini-bar supplies
Carpet sweeper telephones glass ware and cutlery
Cleaning and polishing cloths televisions tea, coffee, sugar, milk and
Protective clothing mini fridge water
Brooms shelving discretionary supplies and gifts
Dust pans air conditioning controls such as fruit, beverages,
Squeegee safety deposit box chocolates, flowers
slippers
flashlight
laundry bags and list
shoe shine kit and
basket/sewing kit
personal hygiene kit (e.g.
toothbrush, toothpaste, cotton
buds, shampoo, etc.)
emergency exit plan
hanger

3. Assessment Venue

 Institutional Assessment Area

 Housekeeping Laboratory
D. TEACHER’S SELF-REFLECTION OF THE SESSION
The use of Competency-Based Learning Material provides sufficiency of learning content, learning and evaluation methodology
are appropriate but may vary in time depending on the progress of the learner and his/her learning style. Learning resources are
sufficient. This enhances the capacity of the trainer to facilitate the training
 Date Developed: Document No. NTTA-TM1-01
July 2010 Issued by:
Trainers Methodology Level I Date Revised:
February 2012 Page 9 of 250
Templates Developed by: NTTA
NTTA
Revision # 01
 Date Developed: Document No. NTTA-TM1-07
July 2010 Issued by:
Trainers Methodology Level I Date Revised:
February 2012 Page 10 of 61
Templates Developed by: NTTA
NTTA
Revision # 01