Curriculum Vitae

MADHU KUMAR M.R.

Mobile : - 09886499934, 09620209727 E-mail: madhukumarmr@gmail.com

Objective
To pursue a career in Retail Management that is potentially challenging and
rewarding, that will further develop and strengthen my existing knowledge and
skills in the retail business, that will benefit the organization overall and yield
profitable returns to the shareholders.

Profile
Management Strategist with cross functional expertise in Retail Restaurant Operations
including Start-ups, Training, Chain Operations and daily management. More than
11 years experience in Retail industry especially in Food and Beverage Sector with
major international chains such as KFC Holdings (Malaysia), Marry Brown, Café Coffee
Day etc., combining strong analytical skills with business acumen to positively contribute
to the organization’s bottom line.

EMPLOYMENT HISTORY

General Manager (Retail - Operations) at SAHS

From (01/07/2010 till present
Sree Annapoorna Hospitality Services Pvt. Ltd (S A H S), a company belonging to the Sree Annapoorna
Sree Gowrishakar Group of Coimbatore which is in the Hospitality business for over 4 decade now. SAHS
has grown over the past 5 years to become one of the leading company in Hospitality sector having its
expertise and presence in various verticals, majorly in Quick Service Restaurants, F&B Retailing, Fine
Dine Restaurants, Contract Catering, Hotels, Facilities Management etc in South India. The Company has
the necessary Infrastructure and Know-How to achieve its objectives and continuously increase its sales
and profit margins, keeping high quality standards as its benchmark.S A H S has an annual turnover
exceeding ` 250 Million. We have the following brands under the umbrella of S A H S catering to various
clientele needs.

My duties and responsibilities being :-

• Overall Responsibility of day to day operations of Restaurants.
• Develop and implement strategies to achieve a larger market share and attract new segments, for
the various outlets.
• Plan, Forecast and Budget the revenues and cost for the City Outlets.
• Maintain regular contacts with corporate and individual customers, and build strong relationships
with them.
• Develop systems and procedures that achieve higher cost efficiency and Customer satisfaction.
• Handling the entire retail operations, responsible for the top line and accountable for the bottom
line, ensuring stringent quality and hygiene standards.
• Review the monthly profit and loss statement for various outlets and derive inferences and develop
action plans on the same..
• Recruitment and Performance Appraisal / Management of the staff in the department.
• Develop departmental trainers in association with the training department & oversee all the
training activities within the department
• Man Management
• Develop & Implement the annual plan, linking the department’s objectives to the unit’s overall
strategy. .
• Reporting to CEO.
Region Head (Retail - Operations) at Café Coffee Day
From (06/11/2006 till 25/06/2010)
Café Coffee Day is a part of Amalgamated Bean Coffee Trading Company Limited which is
having over 970 Outlets all over India and abroad. It is now the market leader in its segment. My
duties is to handle the operations of a city, now taking care of a part of Bangalore Region.,
Coastal and North Karnataka and Kerala.

My duties and responsibilities being :-

• Overall Responsibility of day to day operations of 70 outlets.
• Develop and implement strategies to achieve a larger market share and attract new segments, for
the various outlets.
• Plan, Forecast and Budget the revenues and cost for the City Outlets.
• Maintain regular contacts with corporate and individual customers, and build strong relationships
with them.
• Develop systems and procedures that achieve higher cost efficiency and Customer satisfaction.
• Handling the entire retail operations, responsible for the top line and accountable for the bottom
line, ensuring stringent quality and hygiene standards.
• Review the monthly profit and loss statement for various outlets and derive inferences and develop
action plans on the same..
• Recruitment and Performance Appraisal / Management of the staff in the department.
• Develop departmental trainers in association with the training department & oversee all the
training activities within the department
• Man Management – 9 Area Managers, 70 Unit managers, 55 Executives and over 300 staffs.
• Develop & Implement the annual plan, linking the department’s objectives to the unit’s overall
strategy. .
• Reporting to Territory Manager.
Projects Handled:
1. Played a key role on the implementation of SAP IS and POS in Café Coffee Day, right from the
preparation of Business Blue Print (BBP) to User Acceptance test (UAT).

2. Handling project on re-visitng the current SOP, to simplify it and enhance the productivity of
operations.
Previous Working Experience
Manager (Operations) at Prime Roasters. (16/02/2004 till 30/10/2006)
(Red Roaster Restaurants & Franchises Pvt. Ltd.)

Prime Roaster is a brand owned by Red Roaster Restaurants and Franchise Pvt. Ltd. This is a
chain of restaurants positioned in between a Quick Service and Casual dine-in Restaurants.
Within a span of one year since its inception in India the Company have four restaurants. The
core product is Roasted Chicken.

My duties and responsibilities being :-

Handling the entire operations of the restaurants, Central Kitchen and Delivery division.
Handling projects, Setting up of new restaurants and its operations.
Planning of Budget, sales and setting targets.
Quality, service and Cleanliness control
Inventory Management
Logistics Management
Recruitment of staffs
Training of staffs.
Dealing with prospective Franchisees
Business Development
 Seeking prospective places for further expansion of business.
Market Research and feasibility study.
Acting as a liaison between the Government officials and the management
Preparation and updation of Standard Operation Procedures (SOP), Restaurant Admn. Manual,
Restaurant Operations Manual.
Reporting to the Chief Operating Officer

Topics and workshops of Training Include:

Basic Retail/Restaurant Management
Merchandising
Point of Sales System and Cashering systems
Inventory Control and Storing Procedures
Customer Service Program
Customer Sales and Service workshop
Customer CARE Program
Supervisory skills Training
Management Development Program
How We Work Together
Food Handlers Course

Restaurant Manager at Marrybrown (India) Pvt. Ltd. (Sept. 2003 to Feb 15, 2004)
This is an international chain of restaurants, the Head Quarters based in Malaysia. In India
MGM is the Master Franchisees and they have twelve restaurants currently. The core product is
Fried Chicken and variety of Burgers.

My duties and responsibilities being :-

Handling day to day operations of the restaurants.
Training of staffs.
Setting up of new outlets and its operations.
Staff scheduling and manpower planning.
Keep up QSCV (Quality, Service, Cleanliness & Value for money)

Manager ( Retail Business Development) at Santhigiri Ayurveda,

(Nov. 2000 to Aug. 2003)
This Company is into Production and distribution of Ayurvedic Medicines and Treatments which
has several retail outlets throughout the country, established in 1970. In co-ordination with the
Tourism Department, Govt. of Andhra Pradesh we are promoting Ayurveda throughout the state.

My duties and responsibilities being :-

Seeking prospective places for further expansion of business.
Market Research and feasibility study.
Preparation of advertisement materials
Setting up of new outlets and its operations.
Acting as a liaison between the Government officials and the management.

Retail Manager at Ayamas Food Corporation Bhd. (Malaysia)

(KFC Holdings (Malaysia) Bhd.) from 27th October 1997 till 20th May 2000
 This Company is a subsidiary of ‘KFC Holdings (Malaysia) Bhd.’ which is into selling Roasted
Chicken, Processing, Exporting and Retailing of Chicken and Chicken based products. They have 67
retail outlets and the group having more than 500 retail outlets in Malaysia.

My duties and responsibilities being:

Retail Management
Managed my own station in addition to training and supervising staff providing customer
service to over 500 customers, daily.
Supervision and Training of Retail Staff
Supervised and trained over 50 managers and customer service staff
in sales, cashiering, problem solving, inventory control and Food Handling.
Computerised Retail Applications
Produced Retail reports including sales, transaction analysis and
staffing reports.
Prepared correspondence, tables, charts and spreadsheets utilising
Word for Windows and Excel.
Control of Equipment and Paper Goods Inventories
Staff scheduling and manpower planning.
Projection of Stock.
Safe and ideal techniques of storing.
Keep up QSC (Quality, Service & Cleanliness) standards.
Budgeting and planning of the sales.
Follow company standard and procedures.

In house Training attended at Ayamas Food Corporation Bhd.

Basic Retail Management
Supervisory Skills Training.
Customer Sales and Service Workshop
Food Handlers Course.
CARE (Courtesy, Attentiveness, Respect and Enthusiasm)

Current CTC : Rs. 10 lacs / annum

Educational Qualifications

Pursuing MBA from ICFAI University.

Concentration in Operations Management

3 years Degree in Commerce (University of Kerala, April - 1994)

Concentration on Accounting.
Good knowledge in Business Organisation, Business decision & Statistics.
Business Management & Business Law.

Certificate in Retail Management from Ayamas Food Corporation Bhd.,

(KFC Holdings (Malaysia) Bhd.) (Dec. 1997)
GENERAL INFORMATION
Languages able to speak : English, Malayalam, Tamil
Languages able to write : English, Malayalam and Hindi
Basic knowledge of (B.M) : Bahasa Malaysia
Other interests : Driving & Photography.
Marital status : Married
Date of Birth : 01 January 1973
Passport Details
Passport No. : F-2149496
Place of Issue : Chennai
Date of Issue : March 4, 2005
Valid upto : March 3, 2015
Driving License Details
Driving License No. : 2- 564/91
Place of Issue : Kollam
Date of Issue : Feb. 13, 1991
Valid upto : Feb. 12, 2011
Permanent Address : “CHERUKARA PUTHEN VEEDU”
KOTTACKAKOM, PERINAD P.O.,
KOLLAM, KERALA, INDIA.
PINCODE - 691 601
Phone : 0091- 474 - 2701062
E-mail : madhukumarmr@gmail.com

References : Mr. Bijoy

Director
Vertex Techno Solutions Pvt. Ltd. , Bangalore
Mobile : +91 9845010102

: Mr. Arun C.B.

Group Project Manager
Infosys, Bangalore, Karnataka.
Mobile :- +91 9902016448
Email :- aruncb@infosys.com