Course outline

TVET-PROGRAMME TITLE: Hotel Operation Level II

MODULE TITLE: Provide Club Reception Services
MODULE CODE: CST HOP2 11 0912
NOMINAL DURATION: 16 Hours
MODULE DESCRIPTION: This unit describes the performance outcomes, skills and
knowledge required to provide reception services within a licensed club environment. It
requires the ability to deliver quality customer service while assisting customers to comply
with club and legislative requirements:
LEARNING OUTCOMES
At the end of the module the learner will be able to:
LO1: Provide information on club services and process memberships:
LO2: Monitor entry to club:
MODULE CONTENTS:
LO1: Provide information on club services and process memberships:
1.1 Club services and facilities
1.2 Explain club membership and club rules to the public and to members.
1.3 Explain membership application forms
1.4 Issue membership badges or cards
1.5 Club reception technology
LO2: Monitor entry to club:
2.1.1 Check membership badges or cards upon entry
2.1.2 Assist guests to sign in
2.1.3 Check that members and guests comply with dress and age regulations.
LEARNING METHODS:
 Lecture-
 Discussion
ASSESSMENT METHODS:
 Written Test / Interview
 Assignment
 Written Exam