Ten Steps To Quality

Planning
Quality
management

Control Improvement

DR. Joseph Juran

Involves the adapting the rasting

Management system rather than
instituting an entire new system.
Like deming, he believes that
80% or more of the defects
produce by a system are
management controllable not
operator controllable.

Fitness of Use
Quality
 Pioneer

Father of
Philosophy

William Edwards Deming (1900-1993)

Known as Dr. Deming’s “ theory of
management” and later his “system of
profound knowledge”represent a hollistic
approach to leadership and management .
The philosophy brings together an
Understanding of variation theory of
Knowledge, psychology and
appreciation for system.