READING TEST In the Reading test, you will read a variety of texts and answer several different types of reading ‘comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as. possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in the test book. PART 5 Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (8), (C), oF (D) on your answer sheet. 101. Gym access is not included in the price of a-----— at Hotel Dupont. (A) stay (©) hold (©)turn (0) referral 102. Malkom International Ltd. will be ~ office supply vendors on October 2. (A) conducting (8) changing (© participating (0) agreeing 103. Mr. Vincenzi’s transfer to the New York. office means that ------- will need to relocate. (A) him (©) himsett (C)he (0) his 104. At the McSmet Institute, we offer courses in computer science. every (8) many (C)any (O)each 258 105. Be sure to look over the attached agreement, sign each page, and send it tous three business days. Win (on (©) until (2) around 106. Tickets to Tulmate Jazz Group's —-—— announced concert series are available starting tomorrow. (A) continually (©) distinctly (C)usually (0) recently 4107. Club members can pay for quarterly - yearly membership plans in installments. (A) or (8) with (©) before (O) yet 108, Professor Nasser’ is praised ------- his students and fellow instructors alike. (A) to (B) by (C) except (O)atI 109. TV viewer feedback suggested that the weekly television show This Week contained too much entertainment and not enough investigative reporting. (A) industry (®) venue (©) news (0) value 110. Please take some time to fill out this questionnaire to indicate how today's nature tour was. (A) enjoyable (8) foreseeable (C) vulnerable (0) durable 111. Goetz Advisors states that store owners are ------- conservative during their first few years in business. (A) financial (©) financially (C) finances (0) financed 112, ------- of the Marlytown Factory are required to notify the plant's supervisor at least two weeks before the scheduled visit. (A) Inspects (8) Inspected (C) Inspecting (0) Inspectors 113, By unnecessary paperwork, Voon Microsystems made its employees more productive, (A) maintaining ©) eliminating (©) wasting (0) giving 114, Whitaker Planning uses its large event hall in Tulsa registered participants number over 200. (A) then ®) even (C) during Oi 115. A ten-mile f Highway 15 between Escondido and Mira Mesa will be extended in April (A) stretch tip (C) example: (D) period 116. Isla Bonello Resort its superior reputation through its commitment to customer satisfaction. (A) devoted (8) eamed (C) practiced () heard 117. The council members will start reviewing the entries ------- the due date for public feedback has ended. (A) now that (8) or (C)as well () then 118, Analysis of the sales data revealed ‘some ------- information about current consumer habits. (A) surprising (©) surprise (C) surprisingly (©) surprised 119. The Approval Committee at Eiva Publishing meets regularly to decide ~-- books to develop. (A) how (®) when (©) that (D) which gag 120. Working closely with commercial banks, ired Smith ------- the values of properties located in the central business district. (A) assessor (8) assesses (©) assessment (UD) assessing GO.ONTO THE NEXT PAGE TEST 09 259 4 EEE121. Tordent Motors’ factory workers are trained to be ------- of the company’s health and safety procedures. (A) critical (B) present (C) aware (0) active 122, Since its acquisition of one of its main rivals, OMB Electronics the market leader in its sector. (A) becomes (8) has become (C) would become (0) becoming 123. According to recent reports, Dynamicorp’s expansion into Europe may be only ------- successful. (A) unfortunately (B) interestingly (0) noticeably (0) marginally 124, In order to the refund process at Barney's Books, please fill out the form enclosed in this envelope. (A) lessen (B) qualify (C) expedite (0) obtain 125. the store was opened to the public, Barstow Pharma had already made plans to open three more. (A) However (8) By the time (©) Wherever (D) Because of 260 4126, Outward Bound Travel is well known for being able to provide expert advice to travelers -- -- exotic destinations. (A) visit (B) visits (©) visiting (D) had visited 127. The newly ----- R8D director at Dolphin industries decided to restructure the department. (A) decorated () designed (©) appointed (0) reviewed 128. The accounting manager, Mr. Shepherd, has announced that the payroll system will change ------- in January. (A) begins (®) began (©) will begin (0) beginning 129, All toy manufacturers must -----~ to the safety standards set by the government, (A) realize (®) approve (C) enforce (0) conform 130, The current advertisements for the Datamaster 2020 computers ---—--- their speed and portability. (A) update (8) improve (C) contemplate (©) emphasizePART 6 Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (2), (C), or (D) on your answer sheet Questions 131-134 refer to the following article. SUMMERTOWN (June 10) — The National Transportation Agency announced yesterday that it will -; aw a, of a new station in North Summertown. The total grant awarded for the project is $20 fhe reopening of the Summertown Loop Rail Line and the construction Gag The news also 755 ‘Summertown Mayor Josh Stevens, who said that the development would bring new million. Commuters welcomed the announcement, jobs to the city. This economic growth will help increase property prices in ‘Summertown, especially on the east side of the city the new station. 131. (A) fund 133. (A) enlightened (8) purchase (8) urged (©) give (©) pleased (0) bid (0) embarrassed 12. (A) Passengers commuting long 134, (A) around distances will need to purchase a ®)in ticket in advance, (C) through (B) There are concerns that the local ()on road network will not be able to cope with traffic heading to the station, (C) The increased costs of using the train are likely to lead to more people driving their cars. (©) The rail line will now connect to the national rail network, significantly reducing travel times during peak hours. GOON TO THE NEXT PAGE TEST 09 261 aQuestions 135-138 refer to the following e-mail, ‘To: Lucy Zhang From: Casper Jones Date: May 19 Subject: Congratulations! Hi Lucy, | just heard the good ------- about your promotion to Senior Events Manager. 135. Congratulations! | realize you don't ~~ 7g67 the Job until July, but | wanted to let you on how to handle the role, you can get in touch know now that if you need any ~ 137. with me. | remember when | first started in the job | found it quite challenging. -55 Best, Casper 135. (A) question 187. (A) advice (8) idea (8) advise (C) time. (C) advisory (O) news (advisable 136. (A) start 138. (A) Unfortunately, the event has been (@) started moved to August. (C) have started (8) There are many candidates applying (0) could start for the position. (©) Before then, it would be good to find out the price. (0) lam sure you will adapt to it very well, though. 262Questions 139-142 refer to the following article, Coffee Chain Bans Laptops, Business Increases DRAYTON—The city's most popular coffee chain, Coffee Shack, implemented a groundbreaking policy at all locations last month. It has banned customers from using laptops or tablet devices in the cafés. The move was considered ~~ 139. industry analysts, who stressed the importance of laptop use in café culture. However, - by many it actually appears to have led to an increase in sales. The new rule has meant that the average customer now spends -; 140. next customer. Prior to the policy change, many customers were unable to find a seat ime at his or her table, freeing up space for the and left without making a purchase. According to a recent survey, 72 percent 141. said that they would be more likely now to choose Coffee Shack over other cafés. Given this success, it seems likely that other chains -:----- Coffee Shack's lead sooner 2. or later. 139. (A) likely 141. (A) Coffee Shack has outdoor seating ©) pricey areas at some of its locations. (©) risky (8) Customers have given their approval (0) quarterly to the change. (©) Improving employee training has 140. (A) fewer been a key factor in the company's (B) less growth. (Cjevery (©) A discount is given to customers (0) many who get their coffee to go. 142. (A) follow ©) to follow (©) being followed (©) will follow (GOON TO THE NEXT PAGE TEST 09 263 aQuestions 143-146 refer to the following article, Changes at Torrient Communications On Monday, Torrient Communications, one of the phone makers in Canada, 143. announced that Christoph Emerson would take over as its president. The announcement {dar almost one month after Pamela Shuman, Torrent’s current head, formally stated that she plans to retire in early December. 55 in the industry for many years and is credited for the development of the popular EX20 Mr. Emerson has been ‘smartphone. According to his spokesperson, Mr. Emerson is excited to lead a company with such a large global presence. Mr. Emerson, lives in Ottawa, starts his new job in Toronto on December 10. 143, (A) potential 448. (A) Tortiont will thon relocate its head (8) cooperative office to Ottawa. (©) optimistic (B) Ms. Shuman has been with the (0) leading ‘company for two decades. (©) The company will announce a new 144. (A) comes president in December. (©) will have come (0) The Hiring Committee is now (C) come accepting applications for the job. (0) will come 146. (A) his (®) whose (C) himself (0) who 268PART 7 Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer tor each question and mark the letter (A), (B), (C) or (D) on your answer sheet. Questions 147-148 refer to the following notice. EEE In April of this year, the National Chess Association (NCA) is going to open a local branch in Richmond. There will be NCA meetings on the first and third Wednesdays of the month. Strategies will be discussed, and matches will be played at the meetings. The events will be held at 398 W. Main Street. There is parking available in a nearby lot for a minimal fee. Buses 31, 56, and 82 all stop within three blocks of the meeting site. At each meeting, a chess grandmaster will be present to discuss the finer points of the | game. To see who is going to be in attendance at these events, visit our Web site at | www.nca.com/richmond, i 147. Where would the notice most likely 148. According to the notice, what is appear? available on the Web site? (A) In a book about chess ()A sign-up sheet (®) Ata restaurant (©) A list of foes (C) Ata bus stop (C) Information about meetings (0) In a local newspaper (0) Videos of chess matches (GOON TO THE NEXT PAGE TESTO9 265 a isaQuestions 149-150 refer to the following text message chain. Dave Parcells How is work at the Hampton residence progressing? oasem. (Christine Diaz Pretty well. We've cut the grass, and we're trimming, snare, Some ofthe bushes in the backyard naw. Dave Parcells How long do you think tl take to finish UP? 4 oxy Christine Diaz ‘About 30 more minutes. Why? Do you need my ‘nappy, team for something else? Dave Parcells ‘Most likely. Ralph's crew is still working at the Hemingway Manor, so Imay need you to drive over there to help them out, pare Christin Diaz ‘aszpm, OX Just contact me when you know for sure. Dave Parcells ‘Thanks I should know within the hour. 5.55 py, 149. What kind of business does Ms. Diaz 150. At 2:51 PM., what does Mr. Parcells probably work at? mean when he writes, “Most likely”? (A) A landscaping company (A) Some coworkers may require (8) A catering service assistance. (C)A paint store (®) Guests will be arriving at the (0) Areal estate agency Hampton residence soon. (C) He is going to contact the owner of Hemingway Manor. (0) A correction may be made to an invoice. 266Ns 151-153 refer to the following information. Roswell Manufacturing, Inc. Eric Cook Manager, Sales Department A longtime employee of more than 20 years at Roswell, Mr. Cook was appointed Manager of the Sales Department eight months ago, Since that time, he has instituted dramatic changes in the department. Mr. Cook immediately conducted thorough evaluations of each team member and reorganized the department accordingly. He then hired several new salespeople from rival firms. His effores paid off as Roswell has signed contracts worth more than $320 million since he took over the Sales Department. Mr. Cook has a bachelor's degree in economics and a master's in business administration, which he received from Sowell University. He also teaches graduate seminars at the nearby Jacksonville ‘State University, where his classes are among the most popular at the school. Mr. Cook speaks French and Japanese in addition to his native English, and is highly respected in the industry. 151. What is the purpose of the information? 153. What is suggested about Mr. Cook? (A) To outline a candidate's (A) He is being considered for a vice qualifications for a position president position. (8) To announce the retirement of a (6) He has improved the performance of long-time employee ‘the Sales Department. (©) To profile a worker at a company (©) He graduated from Jacksonville (0) To promote a company’s products State University. (0) He lived in a foreign country before. 152. What is NOT indicated about Mr. Cook? (A) He once worked at a competitor of Roswell Manufacturing, Inc. (8) He has a second job. (C) He can communicate in several languages. (0) He has been at his present company for about two decades. (GO.ONTO THENEXT PAGE TEST 09 267 a AsaQuestions 154-155 refer to the following article. Brook Park Fundraiser Is a Great Succe: By Jared Rotziger, Luft Times Reporter On Sunday afternoon, a record of over 1,500 people took part in the eighth annual Brook Park 4-Kilometre Fundraiser Race. The race, which circled the entire park, is held every year to raise money for local charities. Even non-runners showed up in larger- than-usual numbers this year. Volunteers provided assistance by passing out water to participants at aid stations, while friends and family ‘members cheered on the competitors on the streets. Throughout the day, a wide variety of food choices were available as well as entertainment that included live musical performances for children and adults, However, the event’s increased popularity caused some difficulties for the organizers. As Brook Park has limited parking space, traffic officers had no choice but to redirect many cars to a remote field, which was quite a walk away from the event. “I arrived almost one hour before it started and still couldn't find a spot,” said 26-year ‘old runner Jasmine Gomez, who drove more than 120 kilometers from Markham to take part in the race. Also, some of the roads that lead to the park were temporarily closed due to the maintenance work, causing drivers to face delays of up to 30 minutes to reach the event's venue. Despite these problems, organizers stated that the event was successful, and they were able to raise over $30,000. “We're very delighted that we can contribute to a worthy cause while having fun doing it,” said event coordinator Walter Reeds. “I expect next year’s event to be even bigger and better.” The ninth annual race has already been set for May 20 of next year. 184. What is stated about the event? 268 (A) More people attended it than in the past. (8) Only adults were able to attend it. (©) It cost more to organize than usual. (0) It will probably not be held next year. 155. What inconvenience was experienced by many people at the event? (A) Some equipment malfunctioned (6) There was not enough drinking water. (©) Access to the event was difficult. (0) Several events were delayed.Questions 156-158 refer to the following advertisement. Visit the Historic City of Cloverdale The city of Cloverdale is celebrating its 200th anniversary this year. There are exciting events being held throughout the year for this special occasion, We at the Cloverdale Community Center would like to assist visitors in getting to know Cloverdale better. So, we are providing daily guided bus tours ofthe city from April to August this year, Each tour will visit historic sites in Cloverdale. They include: ‘© The site of the famous Cloverdale baseball stadium © The home of Audie Thompson, the city’s founder Cloverdale Park © Ruskin Pier, the country's oldest and largest pier Fach tour lasts nine hours and includes stops at some of Cloverdale’s most popular restaurants. ‘Tourists will get the opportunity to taste some of the food that has made the city a popular dining spot. The price of a tour is $50 per person ($25 for children aged 12 and under). The tours run from 900 A.M. to 6:00 PM. every day and include lunch and dinner. For more details or to book a spot, visit our Web site at wwnw.cloverdalecc.org. 156. What is being advertised? 158. What is indicated about the Cloverdale (A) A trip around a city (Cocomunty Center (8) Anew restaurant (A) It accepts online reservations. {C) A music festival (8) Itis a place of scenic beauty. {D) A series of sports competitions (C) It sponsors special events every year, 157. According to the advertisement, what (0) Itis located near Cloverdale Park. activity can visitors participate in? (A) Bike riding (8) Rock climbing (©) Pier fishing (0) Food sampling GOON TO THE NEXT PAGE TESTO9 269 asaQuestions 159-162 refer to the following online chat discussion. John Sanderson [2:22 PM] Alicia, are you at the office or on the road? ‘Alicia Strauss [2:24 PM] I'm getting ready to go to my truck to to Walnut Street. Why? John Sanderson [2:25 P.M.) | got a call from Drew Smothers. Apparently, we haven't delivered his order yet, and he's getting impatient. He wants it as soon as possible, Harold should have the details of the order. ja Strauss [2:26 PM] I didn't know he was stil in the office, Harold Thompson [2:28 PM] |'m about to head out to Garis Boulevard. Anyway, Mr. Smothers needs some cartridges for his printer. | checked, and we have the items in stock. Can you put them in a box and take them to him at his shop, Alicia? Alicia Strauss [2:28 PM.] His shop on Seaside Street? Harold Thompson [2:30 P.M.] No, the one on Felson Road. Il forward you the full address as well as the exact type and number of cartridges he needs. You need to get there no later than 3:30, so make that your first stop. After you drop that off, you can head over to Walnut Street. Alicia Strauss [2:31 P.M.] Hl get right on it. 270 u _ sen159, What type of business does Mr. Sanderson probably work for? (A) A construction company (8) An interior design firm (©) An office supply store (0) Acar repair shop 160. Who most likely is Drew Smothers? (A) A delivery driver (6) Acustomer (C) A computer technician (0) A salesperson 161. Where will Ms. Strauss most likely go first? (A) To Walnut Street (8) To Garis Boulevard (C) To Seaside Street (0) To Felson Road 162. At 2:31 PM., what does Ms. Strauss mean when she writes, “Ill get right on iv"? (A) She will mail out a package. (B) She will place a new order. {C) She will follow some instructions, (0) She will contact Mr. Smothers. (GOON TO THE NEXT PAGE TEsTo9 271 aQuestions 163-165 refer to the following letter. Cc Y 2 ~~ T =) Benton and Villon, Solicitors at Law 4 12 Leeds Road, London £3 3FP | 10 June Carl Cavendish, Owner Cavendish’s 18273 Piney Road London £4 1FO Dear Mr. Cavendish, 4 |__| am contacting you in reference toa company party I attended on 4 June, Your company catered the event, which took place at the offices of the Barristers’ Association of London | to welcome their new director, Thomas Lynch. — [1] -. I have been to many catered events, but this is the first time that | have had such remarkable fare. — [2] -. | was also impressed by how courteous and prafessianal your staff was. — [3] =. | would like to have your campany cater the event. Could you please contact me at your earliest convenience, so we can go over the menu and some other details?—[4]— 4 Regards, Odeon Benton ‘Adam Benton, Senior Partner la 4 A : A eI 163. What kind of company is Cavendish's? 165. In which of the positions marked [1], [2], (A) A catering business [3], and [4] does the following sentence (8) A shipping center best belong? (©)A law firm “Lam planning to have a dinner party for (O)An office supply store a staff member of mine who will soon be retiring.” 164, Why was Mr. Lynch honored in June? er (A) He became a manager at ®e) Cavendish’s OB (®) He opened his own business. Ol (C) He was hired by Mr. Benton. (0) He started a new position. 2mQuestions 166-168 refer to the following article. South American Herald and World Although this idea might seem unusual, News ~ 3 July. Last week, Brazil Tech it is not something new. Last summer, a University (BTU) announced plans to group of officials from BTU visited provide dormitories made from cargo Greenland Arts University to take a tour containers, University officials agreed to of the student dormitories made of cargo allow this project to go ahead for a containers and to also see how students, ‘number of reasons. felt about their housing. They had expected students to say that the ‘They stated that the primary motivation dormitories were merely functional. ‘was the cost. Brazil has one of the However, the committee was surprised busiest ports, and every year, millions of to find out that these reused containers ‘cargo containers come and go. These were very popular. The units were quite containers are used for everything from spacious and included standard amenities carrying cars to computers and such as private kitchens and restrooms. televisions. Eventually, they become —_In addition, there were areas for worn out and are then sold at a really recreation centers and parking spaces. low price. Glenn Som, a consultant from Yinsum, a University President Carlos Sanchez Tokyo-based company that mainly stated that this kind of housing is ideal _ specializes in cargo containers, is in for Brazil, where space for building new charge of this project. He arrived at BTU structures is quite limited. Cargo last week and will be on-site for the next ‘containers may be stacked on top of one 16 months. During that time, the first another and then modified into buildings housing complex made out of cargo with both single and double units containers is expected to be built. 166. What is the article about? 168. What is indicated about Mr. Som? (A) A unique type of housing (A) He recently moved to Tokyo. (8) Anew construction firm (8) He is a new employee at Yinsum. (C) A university's engineering program (C) He will work in Brazil for 16 months. (0) Actass about architecture (0) He was a student at BTU. 167. What does Mr. Sanchez indicate about Brazil? (A) tis a popular vacation spot for tourists. (8) Itis finding more ways to attract, international business. (©) Ithas a growing technology industry. (0) Ithas limited room for new construction. (GOON TO THE NEXT PAGE TEST 09. 273 a=Questions 169-171 refer to the following Web page. [WJe www.renaicostumes.co.ukifaq g A ‘About Us Rates Slideshow, Contact Us weaisAD Renai Costumes Frequently Asked Questions 1. What types of costumes do you have? We have an amazing collection of professionally designed and well-maintained theatrical costumes made exclusively for rent. There are various costumes based on different time periods, famous individuals, and seasonal themes. Come to our four-story warehouse to see our extensive collection; be sute to give yourself enough time to look through all of our many’ costumes. f you don't live in Edinburgh, you can browse the collection by clicking the Slideshow tab above. 2, want to order online. How can I choose the right size? Please download our size chart, Provide accurate measurements to ensure the costume properly fis. Minor alterations are possible for an additional fee 3. How much docs renting costumes cost? Non-commercial rates (for the general public): Mast costumes range from £15 to £70. Commercial rates (for theater companies or interested organizations): Rates will vary depending ‘on the rental period and type of costume. Visit our warehouse or call us for an estimate. ‘Organizations that open a commercial account with us are eligible for discounts. ‘The rates cover the costumes and thei related accessories. Customers must complete and sign a rental agreement, and make a full payment before picking up any costumes or having any costumes shipped. Once you receive the costume, you cannot return or exchange it. Shipping charges are extra (we do not ship outside the United Kingdom) 4, How can | order? ‘We take orders daily from 9:00 A.M. to 6:00 P/M. at our warehouse, by phone, or online, — = 169. What is most likely true about Renai 171. What is required before a costume can Costumes? be picked up? (4) It nas many warehouses in the (A) A commercial account must be United Kingdom. created. (@) It has a large inventory, (8) Adeposit must be made. (©)IIts items can be exchanged within a (C) A contract must be signed. week. (0) An exact measurement must be (0) Its costumes are available for given. purchase. 170. What is NOT suggested about the costumes? (A) They have been donated. (8) They are of high-quality. (C) They can be altered. (0) They are shown online. 214Questions 172-175 refer to the following advertisement. Colton Moving Vans 125 Baseline Lane Colton, CA 92324 (909) 555-1256 ‘At Colton Moving Vans [CMVI, we offer the best rental service in the area with clean and easy- to-drive vehicles for all your moving needs. — [1] —. ‘The soft rubber walls and floors of our vans protect your possessions from damage, regardless of road conditions. We offer a wide variety of vehicle sizes to meet the needs of almost any self- mover. — [2] —. Furthermore, every vehicle is checked weekly at Juan Domiguez Automotive centers across the nation, so you don’t need to warry about mechanical issues. MV's largest vans are nine meters long; that’s a whole meter longer than the vehicles our competitors offer: And, there is no minimum daily rental period: your fee is calculated by the hour. We understand that customers all have different plans for their moving schedules, so pickup and drop-off services are available 24 hours a day. With CMV, long-distance moving is convenient, too. — [3] —. You can drop off your vehicle at one of our partner firms anywhere in the United States. Check out waww.crvmoving.com to browse through all of our models, a list of available vehicles, ‘and an up-to-date chart of rental fees. Don’t see the vehicle you want? Don't worry—we keep waiting list for customers who want 2 model that is currently rented out. — [4] —. 172, What is indicated about the moving vehicles? (A) They are all nine meters long. (©) They can be rented for up to one week. (©) They are fully covered by insurance. (0) They are inspected on a regular basis. 173. What does CMV do to make long- distance moving easier? (A) It provides fully-insured drivers to deliver belongings. (8) Navigation systems are included in the vehicles. (©) It offers professional packing and unloading services (0) Customers can drop off vehicles at multiple locations. 174, What is posted on the company Web site? (A)A price chart (@)A traffic report (C)A discount voucher (2)A testimonial page 175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “If you add your name to it, we will let you know immediately when your desired vehicle becomes available.” ft] (8) 2) (©) 3) OF) GO ON TO THE NEXT PAGE TEST 09 275 a AsalQuestions 176-180 refer to the following letter and survey. September 10 Mr. Jacob Keller 387 Wine Road Salem, MA01915 Dear Mr. Keller, According to our records, you have been a customer at Hamilton's for 10 years. We are currently sending long-time patrons, such a9 you, a short survey to complete. This wil help us understand why you have been shopping with us for many years when other stores are seling similar products located nearby. Would you mind answering the questions on the form and returning It in the prepaid envelope we included with this letter? If you submit the survey before September 30, you will be given your choice of a complimentary music CD the next ‘time you visit us. IF you return the survey by October 10, you will receive a coupon worth $5 off your next purchase. Regards, Jenny Weston Hamilton's Enclosures Thank you for filling out this survey. Your answers will enable us to improve the shopping ‘experience for our customers. Name: Jacob Keller Date: September 28 's tall right if we call you to ask more questions? No E1Yes Phone Number: 555-9378 How often do you visit our store? Once a month How often do you visit our Web site? Twice a week The last time you visited Hamilton's, how was your experience? | went to Hamilton's two weeks ago. | was looking for a novel that had just been published. It was unavallable, but a salesperson ‘there helped me find the book online and helped me order it Ic was delivered to my home two day later. | was really impressed by the high-quality customer service your employee provided. 216176. Why did Ms. Weston write to Mr. Keller? {A) To request that he provide some feedback (8) To offer him a club membership {C) To explain a refund process (0) To desuribe an upcoming sale 177. What type of business most likely is Hamilton's? (A) A market research firm (8) A recording studio (C) A supermarket (0) A bookstore 178. In the survey, the word “enable” in paragraph 7, line 1, is closest in meaning to (A) approve (8) allow (C) consider (0) request 179, What will Mr. Keller receive for completing the survey? (AcD (8) Abag (C)AT-shirt (©) Acoupon 180. What does Mr. Keller indicate about Hamilton's? (A) It was closed the last there. (8) Itdid not have an item that he wanted in the store. (C) Its Web site sells merchandise at low prices. (0) Its salespeople need more training, 1@ he went Asal GO ONTO THE NEXT PAGE TEST 09. 277Questions 181-185 refer to the following letter and e-mail, 23 May Ms. Seiko Tobayashi ‘Tekko Corporation 4-7 Hommachi, Shibuya-ku Tokyo, Japan Dear Ms, Tobayashi, We at Roku Technologies are dedicated to properly recycling your mobile devices, computers, and other electronics. Our efficient collection system ensures that our costs are low and that our services are affordable. We operate from facilities located in several cities throughout Japan, which allows us to minimize fuel consumption and shipping distances. ‘As the chief sustainability officer of one of Japan's most rapidly growing companies, your decisions greatly influence what and where your company recycles. After reading the enclosed brochure, | hope that you will consider choosing Roku Technologies for your electronic recycling needs. To find out what others think about our ss | recommend you call or email any of our clients listed on the back of the brochure. If you are interested in setting up a meeting, please call me, or if you'd like, you can talk to Mori Nishimura in our Tokyo office. Sincerely, Gary Beauford Communications Manager Enclosure 218Soko Tobayash Dear Mr. Durham, | am the current chief sustainability officer for the Tekko Corporation in Tokyo. We are considering signing a contract with Roku Technologies to recycle our old computers and used printer cartridges. Before | arrange a meeting with Roku Technologies’ regional representative, | would like to get your opinion. [understand that your company uses Roku Technologies to collect your electronic waste. I am especially interested since your office in Nagoya has their waste materials transported to the Roku Technologies feciity in Yokohama, where our waste would also be shipped. How ‘would you rate your experience with Roku Technologies? More specifically, | wanted to find out if they always picked up your waste materials on the agreed dates and times. | also would i) From [ Mark Thorpe Date July 8 Subject _| [Community activity Dear Mr. Rodd, According to the weather forecast, there will be heavy rain over the weekend. So, I would like to switch your event on the 11th with Josie Zain’s on the 18th, Please get back to me as soon as possible, as we need to update the Web site and email registered participants, Flyers will also need to be updated with a note regarding this matter. Sincerely, Mark Thorpe, Arkfeld Community Event Coordinator 282To { [Donna Krause SS™S~S From | [Linda Brown i bate | [yo | “sumject | ite: Branch meeting - Donna, | would be happy to fill in for you at tomorrow's client brunch. | reviewed the documents you sent and will take them with me tomorrow. We can meet on Monday to discuss the progress of the project. |lam sure that you will impress the judges tomorrow and have no doubt that you'll be $80 richer by next week. Linda 191. What is true about the Shakespeare 194, Who most likely will participate in a City Theater performance? ‘community event on July 18? (A) It will start at 3:00 PM. (A) Mr. Thorpe (8) It will charge a fee to attend. (8) Ms. Zain (©) It will be postponed due to (©) Mr. Roda inclement weather. () Ms. Brown (0) It will be held at a larger venue. 195. Why is Ms. Krause most likely unable to 192, Why was the first e-mail sent? meet with her clients? (A) To inform community event (A) She is directing a play. participants about a cancellation (8) She is participating in a community (8) To confirm a schedule change activity. (C) To publicize a new community (C) She is judging a baking competition. center (0) She is organizing a city event. (0) To request an update to a Web site 193. In the first e-mail, the word “note” in paragraph 2, line 2, is closest in meaning to (A) clue (8) symbol (C) tone (0) mention isa a GOON TO THE NEXT PAGE TESTO9 283Questions 196-200 refer to the following advertisement, online form, and review. Addison Rental Cars ‘Addison Rental Cars is one of the country’s biggest vehicle rental agencies. We provide all kinds of automobiles. Our rental contracts include basic insurance, but you are ‘welcome to purchase supplemental insurance. We also provide an unlimited mileage package for an additional fee. We ask that you return our vehicles in the same ion in which you receive them and with a full tank of gas. This month, we are offering special discounts on our vehicles: Type of Car Regular Rate (per day) _ Discounted Rate (per day) Compact (small-size) $40 $32 Sedan (mid-size) $45 $35 Luxury (full-size) $70 $58 “Van (large-size) $100 $85 Call 708-0494 to make your reservation today. For complete details on our policies and fees, visit www.addisonrental.com, Tw adlaizonranial convingui | | Customer Inquiry Form | Name: Caroline Smith ‘Company:Vincente, Inc. E-mail: csmith@vincente.com Date: November 14 {lam going to Tennessee this weekend, and my friend, Kenny Jones, recommended that I rent a car with you. | have to drive around the state to various cities, so | would like unlimited miles. | will be traveling by myself,so | want to go with a compact vehicle. If possible, | would like the car to hhave a navigation system. Finally, do you provide a shuttle service from the airport to your rental lot! fé rather not have to pay for a taxi service. 284| Customer Review by Caroline smith || rented a vehicle from Addison Rental Cars one week ago and had a relatively pleasant i; experience. I was pleased to find out that my friend and | were eligible to receive a ‘complimentary travel bag through your referral program. While | was driving to Memphis, ‘my car experienced engine failure, and I had to pull over to the side of the road. Addison responded quickly and sent a tow truck to where | was. They also paid for the service and had a mechanic deliver a new vehicle to me. The new rental car was actually one size bigger than my original one. In addition, | was not charged extra for the upgrade. While the problem with the first vehicle was unfortunate, | was happy with how it was resolved. 196. What information about Addison Rental 199, What happened to Ms. Smith's first Cars is NOT given in the advertisement? rental car? (A) Its vehicle sizes (A) Its heating unit broke down. (8) Its office location (©) It had a problem with its motor. (C) Reduced rates (C) It ran out of gas on the highway. (0) A booking method (0) Its exterior was damaged. 197. What is suggested about Mr. Jones? 200. What was the new type of vehicle Ms. (A) He received a free gift. ‘Smith received from the mechanic? (8) He is on a business trip. (A) Compact (C) He is originally from Tennessee. (B) Sedan (D) He works at Vincente, Inc. (C) Luxury (0) Van 198. What does Ms. Smith mention in her form? (A) She has used Addison Rental Cars in the past. (8) She prefers a vehicle that gets good gas mileage. (©) She will be visiting more than one city. (©) She will be traveling with a friend. TEST 09 285 B=Reading Comprehension