No.

Impact Workstream Sub WS/ Subcategory Priority Stage

division
1 Cost WS1 PM L0
2 Cost WS1 PM L0
3 Cost WS1 PM P1 L0
4 Cost WS1 PM P1 L0
5 Cost WS1 PM L0

6 Cost WS1 PM Implementing L0

7 Cost WS1 PM Implementing L0
8 Cost WS1 PM Implementing L0
9 Cost WS1 PM Implementing L0
10 Cost WS1 PM Implementing L0
11 Cost WS1 PM Implementing L0
12 Cost WS1 PM Implementing L0
13 Cost WS1 PM Implementing L0
14 Cost WS1 PM Implementing L0
15 Revenue WS1 PM P1 L0

16 Revenue WS1 PM P1 L0
17 Revenue WS1 PM P1 L0
18 Revenue WS1 PM P1 L0
19 Revenue WS1 PM P1 L0
20 Revenue WS1 PM P1 L0

21 Revenue WS1 PM L0

22 Revenue WS1 PM L0
23 Revenue WS1 Ecosystem P1 L0
24 Revenue WS1 PM Implementing L0
25 Revenue WS1 PM Implementing L0
26 Traveler confidence WS1 PM P1 L0
27 Traveler confidence WS1 PM P1 L0
28 Traveler confidence WS1 PM P1 L0

29 Traveler confidence WS1 PM P1 L0

30 Traveler confidence WS1 PM P1 L0

31 Traveler confidence WS1 PM P1 L0
32 Traveler confidence WS1 PM P1 L0
33 Traveler confidence WS1 PM L0

34 Traveler confidence WS1 PM L0

35 Traveler confidence WS1 PM P1 L0

36 Traveler confidence WS1 PM L0

37 Traveler confidence WS1 PM P1 L0

 Idea description
​Replace buffets with grab-and-go meals and/or served on-demand
Consolidate suppliers, benchamark costs, ask for concession and renegotiate contracts
Cut cost in room facilitites - e.g. soap dispensers, reusable slippers, water canisters
Reduce items on the dining list
Outsourced some of the key services to allow for much more flexibility/volatility in volume (e.g.,
cleaning staff)
Room assignement to be in 1 block/wing/tower and close the un-occupied room to reduce cost
on electricity
Multitasking staff for manning efficiency so that the number of staff can be reduced
Release daily worker

Limit/reduce the opening time of restaurant

Reduce the car rental usage for offices
Maintain the minimum stock of guests supplies
Releasing outstanding leaves
Reducing the operation of water pump
Shut down the cold storage
​Convert to long-term stay facilities (e.g. monthly stays at Vida Emirates Hills) to compete with
traditional real estate

​Convert to other long-term retiree stays segments: universities/students, retirees, homeless

​ ffer new pricing structures: day/hourly rates, subscription packages
O
​Convert hotel restaurants into remote workspaces
​Convert hotel restaurants into cloud kitchens or shared kitchens for long term guests
Offer outdoor spaces for event such as micro-weddings, drive-in movies, pop-up retail, yoga
classes or medical facilities

​Convert meeting rooms for “schoolcation”/ distance learning rooms

​ reate activity packages (e.g., pre-packed picnics with walking maps and scenic drives in a
C
sanitized rental car)
Travel packages (inclusive of GA flights,HIN hotel, ITDC tours)
Offer special rate for domestic market with added value benefits such as late check-out, early
check-in, discount on FB and Spa
Flexible on the cancelation policy such as nocxl fee imposed when cxl 1 day prior to arrival
Ability to cancel or change reservation without penalty
Regular communications to customers through various channels (e.g. social, e-mail)
Updated cleaning standards, including hospital-grade disinfectant tools ---> CHSE (Hotel
Standard)

​Remove the number of “touchable” items in rooms (e.g. app menus)

​ llow guests to opt-out of housekeeping to limit number of people in a room

A
​Stagger check-in/out times to avoid peaks and lines; through QR
​Outsource shuttle service (e.g., rideshare vouchers) and cleaning
​Provide dedicated space for health care workers and others to quarantine
Courtesy gloves,wipes, hand sanitizer, and masks are available

Visible cues to guest that room has been cleaned (e.g. door seals)

Partnership with hospital to provid COVID tests

No upcharge for room service

 Idea owner Workstream lead Impact estimation methodology L2 Date
F&B Done Cost Reduction
House keeping, Room, FB, on going process
Cost Reduction
Engeneering, Finance.
Room partial treatment Cost Reduction
FB on going process Cost Reduction
Done
FB & House keeping & HC Cost Reduction
Seasonal
Engeneering & Room Cost Reduction
Room & FB Done Cost Reduction
House keeping, Room, FB, Done
Cost Reduction
Engeneering
FB Done Cost Reduction
Human Capital Done Cost Reduction
FB, Room & House Keeping Done Cost Reduction
Finance Done Maintaning Account Payable
Engenering Seasonal Cost Reduction
FB Done Cost Reduction
Done
Room Increasing Revenue
Seasonal
Sales & Marketing Increasing Revenue
Sales & Marketing Done Increasing Revenue
FB, Room, Engeneering Done Increasing Revenue
FB Done Cost Reduction
Done
FB Increasing Revenue
Done Training
Program
(half day
FB Increasing Revenue training
package)

Done
FB Increasing Revenue
Room, Sales & FB on going process Increasing Revenue
Done
Room, Sales & Markting Increasing Revenue
Room Done Increasing Revenue
Room Done Increasing Revenue
Sales & Marketing Done Increasing Revenue
Done
All Division Value Added Services
Not yet (exclude
Room Resto: Digital Value Added Services & Cost Reduction
Menu)
Room, House Keeping Done Cost Reduction
Room Pak Prabowo Increasing Revenue
Done Value Added Services, Revenue & Cost
Room
Reduction
 Partial Treatment Value Added Services, Revenue &
Room Increasing Cost
Done Value Added Services, Revenue &
Room, FB & House keeping Increasing Cost
Done Value Added Services, Revenue &
Room, House Keeping
Increasing Cost
Partial Hotel of
Hotel Policy HIN Value Added Services, Revenue
Not yet Value Added Services, Revenue
Room, FB Implementation Reduction & Increasing Cost
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