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Article

Project Management Journal


Vol. 50(4) 1–15
Modeling Organizational ª 2019 Project Management Institute, Inc.
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Project Management DOI: 10.1177/8756972819847876
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Ralf Müller1, Nathalie Drouin2, and Shankar Sankaran3

Abstract
The contemporary discourse on organizational project management (OPM) complements project, program, and portfolio
management with emerging elements, such as governance, projectification, the project management office (PMO), and orga-
nizational design. This creates the need for an integrated model that defines the content and roles in OPM. This article
addresses this by conceptually developing a seven-layered model that organizes 22 OPM elements, ranging from the corporate
level to the management of individual projects. A theory is developed to explain the interaction of the elements and the layers
within the model.

Keywords
organizational project management, organizational design, governance of project management

Introduction practitioners in understanding the implementation of OPM by


identifying the existence and profiling the intent of OPM func-
Organizational project management (OPM) conceptualizes the
tions in an enterprise, in order to develop and analyze imple-
“integration of all project management-related activities
mentation patterns, their contextual contingencies, and their
throughout the organizational hierarchy or network” (Drouin,
relationships with organizational results. The purpose of this
Müller, & Sankaran, 2017, p. 10). OPM developed from the
article is to address this need by developing a comprehensive
need to conceptualize the role and interaction of temporary
OPM model that goes beyond the traditional view of projects,
organizations (such as projects) within the wider scope of per-
programs, and portfolios (3Ps) and allows for assessment and
manent organizations, jointly aiming to deliver beneficial
profiling of organizations in regard to their specific implemen-
change (Turner & Müller, 2003). Initial approaches to OPM
tation of OPM. The aim is to identify the OPM functions cur-
modeling concentrated mainly on the integration of projects,
rently addressed in the related academic literature and exhibit
programs, and portfolios of projects via processes and policies
them as interactive elements of a larger OPM model. Thus, we
(Project Management Institute [PMI], 2003). Since then, a
pose the following research question:
number of related topics have developed in the academic and
What are the project management–related elements of OPM
practitioner literature, including governance, benefits realiza-
and how are they integrated?
tion management, and so forth. The common denominators of
The unit of analysis is the relationship between OPM ele-
these topics is that they are (1) key topics for successful OPM
ments covered in the project management–related research
implementation, but (2) that they are insufficiently linked
journals in recent years.
together or modeled to show their particular roles and the
This article broadens the perspective of OPM by identifying
nature of their relationships. Examples include the redundant
and integrating crucial OPM elements, currently dealt with as
positioning of benefits realization management as simulta-
neous functions of governance (PMI, 2016), OPM (PMI,
2014), and program management (PMI, 2017b), while neglect- 1
BI Norwegian Business School, Oslo, Norway
ing pivotal OPM functions, such as projectification of the orga- 2
Department of Management and Technology, School of Management at
nization (Lundin, Arvidsson, Brady, Ekstedt, & Sydow, 2015; Université du Québec at Montreal, Canada
3
Midler, 1995), strategic multiproject approaches (Blomquist & University of Technology Sydney, Australia
Müller, 2006), and organizational design for OPM (Hobday,
Corresponding Author:
2000), to name a few. Ralf Müller, BI Norwegian Business School, Nydalsveien 37, 0484 Oslo,
The above discussion identifies the need for a less redundant Norway.
and more systematic model of OPM that guides academics and Email: ralf.muller@bi.no
2 Project Management Journal 50(4)

separate topics in the literature or hidden under higher abstract Literature Review
levels in existing models (i.e., Gemünden, Lehner, & Kock,
In this section, we briefly describe the development of OPM
2018; Shenhar & Dvir, 2007). To achieve this, the elements
and the theoretical perspective of this study.
of OPM are conceptually identified and subsequently mod-
eled contingent on their mutual dependency (i.e., their cohe-
sion) to form layers of OPM and by establishing the Organizational Project Management
interaction of these layers (i.e., adhesion) to form a model. The development of OPM is described by Crawford (2006) as a
This leads to a seven-layer onion model of OPM. The model sequence of two discourses. The first discourse starts with the
shows the constituting elements of each layer and their inte- evolution of tools and techniques, which developed into a dis-
gration across layers. The elements are described in terms of tinct body of knowledge, followed by a focus on OPM capabil-
their functions. The layers are described in terms of their ities. This initiated a second discourse on espoused versus
integrating features stemming from the conditions they pro- practiced theories, leading to standards in project, program,
vide for the elements of the neighborhood layer of the onion. and portfolio management, and related maturity models for
A layered onion model was chosen, because it allows visua- OPM, turning the discourse toward OPM capability develop-
lization of the relationship between the elements independent ment. During that time, the practitioner-oriented literature
of their implementation as either a hierarchy, a network, or a focused mainly on the existence and expression of functions
hybrid of both in organizations, and provides a possible evo- and processes of the 3Ps in organizations, like OPM3 from the
lution framework for organizations. Project Management Institute (PMI, 2003), while the academic
A contingency theory perspective is applied within an orga- literature identified OPM as “a new sphere of management
nizational theory context, assuming that organizational design where dynamic structures in the firm are articulated as a means
implementations at all levels are contingent on their particular to implement corporate objectives through projects in order to
context, and particular combinations of context and elements maximize value” (Aubry, Hobbs, & Thuillier, 2007, p. 332).
provide for superior performance (Donaldson, 2001). We fol- Subsequent years brought the awareness that OPM is more than
low Meyer, Tsui, and Hinings (1993, p. 1177) who define the 3Ps and that the implementation of OPM varies widely
contingency research as “an approach whereby researchers across organizations. Building on their initial understanding,
seek to understand the behavior of a social entity by separately the practitioner and academic streams of literature developed
analyzing its constituent parts.” within their own particular sphere. Here the practitioner stream
This article links to and extends the recent work on the recently introduced the concept of principles to support proces-
organizational design of OPM, especially the work by Simard, sual implementations of OPM, where processes are understood
Aubry, and Laberge (2018) who based their model on the as sequences of tasks (PMI, 2017c). The academic stream of
integration of governance, organizational design, and govern- literature emphasizes discontinuity in organizations, where
mentality. This article adds an additional level of granularity to processes are seen as responses to unpredictable external tra-
their model and builds on the hypotheses put forward by jectories requiring a resilient OPM implementation, able to
Miterev, Mancini, and Turner (2017) that project-based orga- adjust to situational contingencies with the capacity to bounce
nizations need idiosyncratic organizational designs, which are back to its equilibrium state to accomplish organizational stra-
resilient to constant change (Miterev, Turner, & Mancini, tegies in a flexible way (Aubry & Lavoie-Tremblay, 2018).
2017) by providing a model to identify and profile organiza- Alongside these ontological differences and the lack of agree-
tional OPM implementations. ment about the logical fit of subject areas (as shown with the
This model benefits academics by providing them with an example of benefits realization above), is the published
integrated model of often isolated topics, so they can theorize research on OPM, which ranges across a variety of subject
on the level of OPM elements and OPM in its entirety. Practi- areas in a rather disconnected manner. This diversity of subject
tioners benefit from a cohesive understanding of the nature and areas includes the use of strategy management theories, includ-
types of OPM elements and their functioning as a system, ing Resource-Based View and Dynamic Capabilities Theory to
which allows for learning and optimization of existing OPM explain parts of OPM (Drouin & Jugdev, 2014); the value
implementations in organizations. creation through OPM in government agencies (de Oliveira
For ease of understanding, the layer development is & de Muylder, 2012); the relevance of maturity models (such
described from the inside to the outside of the onion model. as CMM), ISO quality standards, and OPM3 for the 3Ps (de
However, the categorization of OPM elements, their functions, Carvalho, Laurindo, & Pessôa, 2009); and the use of project
and organizational integration are described from the outside to management methodologies in organizations (Vaskimo, 2016).
the inside, to allow for assessment of existing organizations, A first attempt to structure and describe the variety of OPM-
profiling them, and theorizing on their OPM implementation. related subjects in an integrated way was done in the recently
The article briefly introduces the related literature, fol- published Cambridge Handbook of Organizational Project
lowed by the methodology, the layer-development process, Management (Sankaran, Müller, & Drouin, 2017), which cate-
the model description, a discussion to develop theory and, gorized the nature of OPM in terms of strategy, organizational
finally, conclusions. design, human resource management, leadership, governance,
Müller et al. 3

as well as emerging areas, such as marketing, sustainability, orthodoxy, facilitates the democratising of knowledge, and
and social media. This edited volume covers many subject encourages the interminable search for better ways of managing
areas of OPM and their impact, but does not address their and organizing to fulfil our human potentiality.
integration into a cohesive model.
Hence, the existing literature portrays the field of OPM as For this and to develop an integrated model of OPM, we
scattered and dispersed subject areas, insufficiently integrated aimed to integrate the variety of OPM-related subject areas
over organizational levels or networks. This knowledge gap is into a cohesive model, wherein each subject area becomes
addressed in this article through a conceptually derived model an element of the model. Elements are hereby understood as
of OPM and its constituting elements. “An essential or characteristic part of something abstract”
like a model (Oxford Dictionary, 2018). We then took the
Contingency Theory as a Theoretical Perspective following steps:

The aim of this study is to model OPM elements to better 1. Literature search of the project management literature
understand their mutual contingencies and implementation pat- to identify those organizational contributions to OPM
terns in organizations. Contingency theory supports this from a that are intraorganizational but external to the manage-
theoretical perspective, as it is based on the premise that orga- ment of individual projects. This identified the individ-
nizational design factors vary contingent on their context ual elements that make up OPM.
(Donaldson, Clegg, Hardy, & Nord, 1996). Developed in the 2. Identification of logical relationships between elements
1950s, the theory resonates with Burns and Stalker’s (1994) and their strengths. Decisions on the strengths of these
classic studies on mechanistic and organic structures being relationships were, whenever possible, based on existing
appropriate for stable and unstable organizational environ- literature. We distinguished hereby between logical
ments, respectively. Contingency theory is based on the cohesion, that is, a strong logical strength between ele-
principle that a unit—such as an organization (or OPM ments, which form a layer of the model, and logical
element)—performs better if its structure is aligned with its adhesion, which is the strength of the logical relationship
context. Earlier versions identified 16 different structural between these layers. This resulted in the shape of the
designs for the management of the interactions between proj- onion model. Our point of departure for development
ects in multiproject/multiproduct organizations (Donaldson, was the management of an individual project. We
1985). Criticism of the one dimensionality of the theory—that selected those identified elements that have a strong
not only does context shape organizational designs, but designs mutual relationship (cohesion) and, collectively, a strong
also shape contexts—led to the refinement of contingency relationship with project management (adhesion). This
theory’s premise to that of being mutually influential and the identified the first layer above project management. The
axiom of “structural adjustment to regain fit” (Donaldson, same approach was used for the development of the
1987, p. 1), which postulates that the ultimate cause of struc- subsequent layers, until the list of identified elements
tural change is a change in the contingency variable. From this was exhausted (examples follow).
perspective, the need for structural change (such as implement- 3. Identification of the enablers, inhibitors, or constraints
ing OPM in an organization) arises from the substandard per- that adjacent layers have on each other. This followed
formance that comes from the mismatch of structure (elements) Johns (2006, p. 386), who posits that behavior in orga-
and contingency (their contextual elements) (Donaldson, nizations is context dependent. Context is defined as
1987). Translated into the present study, contingency theory “situational opportunities and constraints that affect
explains the reciprocal determination of OPM elements the occurrence and meaning of organizational behavior
(i.e., their positing against each other) by assessing their mutual as well as functional relationships between variables.”
impact, measured as the coherence among the elements into In line with earlier studies, we assumed the predomi-
groups, named layers (like water molecules form into a drop of nance of a context-to-element effect, rather than vice
water) and the adhesion between these cohesive layers (like a versa (Johns, 2006; Mowday & Sutton, 1993). This
drop of water’s adhesion on the surface of a glass). provided for the conceptualization of the role of each
outer layer as the context for the elements in the next
inner layer of the onion.
Methodology and Layer Development 4. Modeling by naming and visualizing the layers and
Our research follows Chia’s (2013, p. 33) recommendation: their elements into the onion model shown in
Figure 1.
Thus, to do real justice to the practices of organizational project 5. Development of a theory about the interaction within
management, researchers must return again and again to the phe- and between the layers of the onion model.
nomena they investigate, to glean ever-newer insights into their
inner workings. In this way, by relentlessly offering ever-novel Validity and reliability were addressed in step 1 described
perspectives, research helps prevent the tyranny of a dominant above by using the Association of Business Schools (ABS)
4 Project Management Journal 50(4)

Organizational
Philosophy
Multi- Project-
project Based
Approach
OPM
Paradigm Approach
Portfolio
Strategy
Program OPM
Governance
Roles and
Roles and
Institutions
Institutions Portfolio Organizational Project-
Manage- Model PMO Oriented
Policies ment
Project Megaproject
Business
Management Relationships Integration
Portfolio
Methodology Optimi- Govern-
zation mentality
Project
Benefits Organizational
Realization Integration
Governance
of Project Process-
Projectification Oriented
Management
Project
Governance

Project
Management

Figure 1. The onion model of OPM.

Table 1. Presence and Popularity of Elements in Project Management–Related Research Journals

Element Name In the Title In the Text Element Name In the Title In the Text

Project-based organization 7 192 Portfolio management 58 669


Project-oriented organization 4 70 Portfolio optimization 0 188
Process-oriented organization 0 3 Benefits realization 1 102
Multiproject strategy/approach 0 3 Program 135 3,160
Strategic/organizational PMO 0 6 Megaproject 22 151
Projectification 6 169 Project 2,980 26,200
Governance paradigm 0 11 Project management methodology 8 238
Governance model 1 35 Policy 29 7,180
Governmentality 5 49 Contracts 40 2,750
Governance of project management 11 56 Steering group/committee 0 258
Portfolio strategy 1 18 Project management 1,430 6,470

listed, established, and relevant journals for element identi-


Identification of Elements
fication. In step 2 we followed grounded theory’s estab- Elements were mainly identified through scanning of the
lished technique of constant comparison of elements and mainstream project management research journals (i.e., the
their linkages with each other, then between element and International Journal of Project Management, Project Management
layer, and then between layers (Strauss & Corbin, 1990). Journal, and the International Journal of Managing Projects
In step 3, we referred to descriptions within the selected in Business) for their OPM-related topics published between
publications, and in step 4 we performed validation sessions 2013 and mid-2018. This indicated the elements listed in
among the authors of this article, as well as practitioners from Table 1. Subsequently, a scholar.google.com search on arti-
the industry, including practicing managers and Executive cles published in journals related to projects provided the hits
Masters students in academia. For step 5 we build on existing shown in Table 1 (search criteria: element name from Table 1,
theories by Simard et al. (2018) and Müller, Zhai, and Wang source criteria: journal and project, period: 2013–2018).
(2017). Table 1 shows the number of articles with the element name
Müller et al. 5

in the title, and the number of articles with the element name Purpose Vehicles (SPVs) (Sainati, Brookes, & Locatelli, 2017).
in the text. This rough overview is indicative of the presence Jointly, the three elements shape the way project-related work
and popularity of the individual elements, either to the extent is executed. We named this layer organizational integration;
that articles are fully devoted to elements, or that they include the characteristics of its three elements influence the choices on
elements as part of their research study and conclusive theory. the project governance layer.
The presence of the elements confirms the original list, indi- Along the same logic, the next layer was identified as that of
cating that some elements are less popular than others, but business integration. Here the strategies and decisions on busi-
still present. ness opportunities and benefits realization decisions are
To reduce redundancy, steering groups/committees were addressed. This layer includes the traditional elements of port-
used as a proxy for the roles and institutions element, and folio strategy, portfolio management and optimization, as well
contracts as proxy for the relations element. Being aware that as benefits realization (Killen & Drouin, 2017). Collectively,
the final elements will be broader in scope, this was done to these elements have a direct influence on the mix of (mega)-
keep the number of hits within a reasonable range, which projects/programs to execute, hence the organizational integra-
reflects the publications with the most popular approaches. tion layer. This layer is governed by—and therefore adjacent
to—the OPM governance layer.
OPM governance defines the governance of groups or the
Identification of Layers entirety of all projects in an organization, thus, it differs from
Our starting point for development of the model was the man- project governance, which addresses only the governance of a
agement of the individual project, which constitutes the single project (Müller, 2017b). This includes the determination
nucleus of activities in OPM. The scope of the OPM model of the organization’s governance paradigm for projects (the
was set to reach from the management of the individual project ways in which projects are controlled within the particular
to the boundaries of its parent organization, that is, the organi- corporate governance settings) and the preferred governance
zation’s interface with the market. Hence, we took an models, as well as the governmentality approaches (the lead-
organization-internal perspective toward OPM. For this ership approaches chosen by those in governance roles when
approach, we assessed and classified OPM elements step-by- they interact with those they govern), and the extent to which
step for the strength of their mutual relationship, which is, their project management is developed as a profession and a service
cohesion. Groups of highly cohesive elements formed a layer. within the organization, including the development of project
The order of layers was assessed by the strength of the logical managers and their capabilities (Müller, 2009, 2017a). This
relationship of layers. Adhesiveness with new layers formed layer is then most directly linked with the organization-wide
when the logical cohesiveness of a set of elements exceeded the approaches to multiproject management.
logical adhesiveness to the next layer. Elements of this OPM approach layer are the principles of
Examples of this include: the strong cohesion between insti- multiproject management as chosen by top management in the
tutions and roles in project governance (such as a steering organization. This includes principles on the choice of project
group and/or PMO), policies for project management, types business to participate in and the nature of the portfolio to
of relationships in the form of (psychological) contracts, and pursue—the multiproject approach (Blomquist & Müller,
project management methodology, as described, for example, 2006), the existence of strategic or organization-wide project
by Müller, Andersen, Klakegg, and Volden (2017). The ele- management offices (OPMOs) (Aubry & Lavoie-Tremblay,
ment cohesion was classified as higher than the cohesion with 2017), and the level of projectification of the organization
other elements and higher than adhesion with other layers (such (Lundin et al., 2015). The multiproject approach and the
as project management), which qualified those elements as a OPMO address the overall strategy in terms of handling the
layer in the model. In line with the literature, we named this entirety of projects in the organization. Projectification deter-
layer project governance and positioned it closely to the project mines the extent to which project-thinking pervades an orga-
management layer (Crawford et al., 2008). nization’s day-to-day business, for example, in terms of having
The next layer is identified using the same approach. The career and development ladders for project managers.
related elements address the form of organizational integration The final layer—organizational philosophy—groups ele-
of project-related work and its governance. Does the organiza- ments that define how the organization presents itself to the
tion treat projects as sovereign, autonomous entities with idio- marketplace and interacts with its partners, suppliers, and cus-
syncratic governance structures (Artto, Kujala, Dietrich, & tomers. This is expressed by either being project-based (all
Martinsuo, 2008) or as integrative parts of a program and there- work is done in projects), project-oriented (work is done in
fore governed in dependency of other projects in the program projects, even though it could be done in a process), or
(Maylor, Brady, Cooke-Davies, & Hodgson, 2006)? Alterna- process-oriented (all work is done in a production process)
tively, the organization may perform or engage in megapro- (Miterev, Mancini, et al., 2017; Söderlund, 2004). Figure 1
jects, whose governance is closer to that of temporary firms, shows the final onion model.
with a large number of subprojects and suppliers (Flyvbjerg, The seven layers of the onion model span the scope of the
2014), and potentially their own legal entities, such as Special entire organization, from the individual project to its
6 Project Management Journal 50(4)

governance and structural integration in the organization, its their ability for efficient task execution, building economies of
business justification, the organization-wide and strategic gov- scale, and promotion of organization-wide learning.
ernance approaches, up to its presence in the marketplace. The extent of project mindedness in the organization’s
More details on the individual elements are provided in the philosophy sets the stage for the next layer. For example,
following section. Not all functions of an organization become the extent to which projects are seen as the normal way of
visible through this approach, as functions may cover several doing business in the organization impacts the choices at
elements simultaneously. Examples include support functions subsequent layers.
like human resource management (HRM), which is a signifi-
cant part of projectification, but also present in the governmen-
tality and governance of project management. Another
The OPM Approach
example is information technology (IT), which underlies many The higher the project mindedness at the philosophical layer,
of the elements and enables communication among them. the more OPM approaches of the multiproject approach,
organization-wide PMO, and projectification are likely to be
felt in the rest of the organization.
Modeling OPM Multiproject approaches refer to the strategy for the entire
set of projects in the organization. Four types of strategies are
The following section explains the functioning of the described by Blomquist and Müller (2006):
model from the outside to the inside. This perspective is
also suggested when assessing organizational practices 1. Multiproject strategy: Organizations accept any project
against the model. they can get, neither the resources are necessarily
shared nor are the objectives aligned across projects.
Organizational Philosophy Project personnel is hired when a project gets awarded
and made redundant when the project ends.
This outer layer—organizational philosophy—describes the 2. Program strategy: Organizations prefer projects that
organization’s appearance to their stakeholders and defines contribute to higher level objectives, such as program
the basic foundations of OPM practices. It indicates the objectives. This often implies that project goals inter-
organization’s understanding of their business and the way link, but resources cannot be shared across projects.
the interaction in the marketplace is legitimized. From an 3. Portfolio strategy: Organizations prefer projects that
OPM perspective, the organizational philosophy can predominantly use their existing employees. Hence, the
materialize in three distinct forms of organization: a resources are shared, but project objectives might vary.
process-oriented (ProcOO), project-oriented (POO), or 4. Hybrid strategy: Organizations balance the program
project-based organization (PBO). and portfolio strategies in an attempt to maximize both
ProcOOs are typically structured by functional lines and utilization of existing resources and accomplishment of
work is done in permanent organizational entities in pursuance higher level objectives.
of production processes. This is beneficial in relatively stable
markets, for mass production, and building of economies of The choice of multiproject approach is impacted by the
scale. Projects in these organizations are few and mainly under- organizational philosophy layer, with ProcOOs tending toward
taken to optimize production in terms of costs or other eco- a multiproject strategy, whereas PBOs tend to aim for program,
nomic measures (Hobday, 2000). portfolio, or hybrid strategies.
POOs are typical for more dynamic markets. Management Organization-wide (i.e., strategic) PMOs (OPMOs) are enti-
decides to run the business by projects, even though a process- ties that provide services for OPM improvement by developing
orientation would also be possible (Turner, 2018). These or providing project management methodologies, policies,
organizations consider management by project as their strat- standards, and global reporting for the organization (Roden,
egy. They use temporary organizations as a strategic choice Joslin, & Müller, 2017). By doing this, OPMOs set the
for value delivery to clients. These organizations empower corporate-wide project management standard, for example,
their employees and use flat structures and strong customer by defining the reporting requirements, training curricula,
orientation to achieve competitive advantage (Gareis & methodologies to be used, or by reducing the number of proj-
Huemann, 2007). ects with cost and/or time overruns (Accenture, 2010; Ernst &
PBOs are required by the nature of their deliverables to work Young, 2006). OPMOs should be distinguished from the more
in projects. Their unit of production is projects, which brings tactical PMOs, which appear at the project governance layer
about the need for project-specific control systems and associ- and are concerned with individual projects and their delivery
ated higher transaction costs (Turner & Müller, 2003). Hobday (Müller, Andersen, et al., 2017).
(2000) modeled the different types of project organizations and Projectification relates to the extent project thinking per-
concludes that the more project-oriented/based the organiza- vades the organization (Midler, 1995) or even society (Lundin
tional form, the more innovate and flexible organizations are in et al., 2015). Its dimensions include (1) the importance of proj-
their response to customer requirements. However, this reduces ect management in the organization; (2) the existence of a
Müller et al. 7

career system or path, including training and certification pro- These organizations balance the multitude of require-
grams for project managers; (3) projects as the principle form ments stemming from the many different stakeholders
of exchange in business relationships; (4) the percentage of of the organization’s projects. Hence their focus is more
business based on projects; and (5) a project mindset and cul- on value creation than lowering costs.
ture by the employees. Higher levels in these measurement 4. The Agile Pragmatist (AP) paradigm exemplifies stake-
dimensions indicate higher levels of projectification (Müller, holder orientation and controlling by process compli-
Zhai, et al., 2017). As before, the extent of projectification is ance, in order to maximize the usability and business
strongly influenced by the organizational philosophy and its value of a project’s product, through a time-phased
project orientation. approach to product release of functionality over a
Together, the three OPM approach elements set the stage for period of time.
the next layer, which gives direction and explains the govern-
ance for OPM. Related to these paradigms are the governance models,
which are guidelines and standards used for the governance
of groups of projects. Prescriptive (also known as rule based)
OPM Governance and non-prescriptive models exist. The former typically pro-
vide detailed processes and activities (e.g., PMI, 2016),
This layer provides the governance for groups of projects, pro- whereas the latter provides principles of good governance,
grams, and portfolios of projects. Governance is hereby under- without determining the work or its processes (e.g., Association
stood as being different from management, whereby managers’ for Project Management, 2011). A blended model is found in
goal-oriented activities to accomplish project objectives (i.e., the ISO 21505:2017 Standard, which includes processes, tasks,
management) are steered, controlled, and limited by the struc- and institutions, but also emphasizes the importance of organi-
tural framework (i.e., governance) set by governance institu- zational values, policies, statutory, and more principle-based
tions (Müller & Gemünden, 2018). approaches (ISO, 2017).
Contingencies from the OPM approach layer may include Governmentality is a combination of the words governance
OPMO and projectification impacting the ability to govern and mentality, which describe the attitude (mentality) of those
project management by developing project managers and in governance roles toward those they govern, and how that is
project management as a professional service. OPMOs typi- reflected in the way they present themselves to those they
cally take on the task of determining these boundaries and govern (Barthes, 2013). Three approaches to governmentality
developing project management services for the organiza- are typically found: (1) authoritative, where the governors give
tion. Program, portfolio, or hybrid strategies at the OPM clear and non-ambiguous direction; (2) liberal, where gover-
approach layer provide for more outcome-oriented govern-
nors use economic means to steer the decision making of those
ance paradigms for projects (Müller, 2009) at the OPM
they govern; and (3) neo-liberal, where governors set a partic-
governance layer.
ular value system for the organization to influence the self-
The first element addresses governance paradigms, which
governance of those they govern (Dean, 2010). The relevance
are shared mental patterns about the means and ends of the
of governmentality in OPM has been shown in several studies
management of groups of projects in organizations. Four para-
(e.g., Müller, Zhai, et al., 2017; Simard et al., 2018).
digms are often found, which represent the corporate govern-
Governance of project management relates to the govern-
ance approach as being mainly shareholder-oriented or
ance of the project management professional capabilities and
stakeholder-oriented, and the ways project managers are pre-
practices in the organization. It addresses questions, such as:
dominantly controlled within this orientation, that is, by
“How much project management is enough for the
achievement of project results or by process compliance. This
organization?” “How senior should our project manager be?”
results in four distinct governance paradigms (Müller &
A three-step framework described by Müller (2009) assesses
Lecoeuvre, 2014):
this element by distinguishing between (1) step 1—basic level:
1. The Conformist paradigm (CON) exemplifies organiza- organizations using basic training in project management, proj-
tions with a shareholder orientation (as opposed to a ect methodologies, steering committees, and audits of troubled
stakeholder orientation) with strict behavior control of projects; (2) step 2—intermediate level: organizations using all
the project manager (i.e., process compliance), in an of the basic level plus project manager certification, PMOs, and
attempt to lower overall project costs. mentor programs; and (3) step 3—advanced level: covering all
2. The Flexible Economist (FE) paradigm exemplifies measures of steps 1 and 2, plus advanced training and certifica-
shareholder-oriented organizations with a control focus tion, benchmarking of project management capabilities, and
toward expected outcomes. Here the aim is also to keep maturity models. The majority of organizations are found at
project costs low, but through careful selection of proj- the basic and intermediate levels, with few extending into the
ect management methodologies. advanced level.
3. The Versatile Artist (VA) paradigm exemplifies orga- This layer sets the stage for the integration of groups of
nizations with a stakeholder focus and output control. projects with each other from a business perspective.
8 Project Management Journal 50(4)

Business Integration one of these objectives do they get funding through


their specific strategic bucket.
The previous layer explained governance of groups of projects
to facilitate their effective management leading to the business The choice of optimization approach should be linked with
integration layer. For example, a process-based governance the portfolio strategy.
paradigm and rule-based governance models are often The last element—benefits realization—ensures that once
associated with more numbers-driven portfolio strategies and the most appropriate projects are selected they are shaped and
optimization techniques. Contrarily, more outcome-related scoped to optimize their alignment with business needs, ensur-
governance paradigms, principles-based governance models, ing delivery of their benefits. This requires tracking and mea-
and liberal and neo-liberal governmentality are often paired suring (Bradley, 2014; Zwikael, Chih, & Meredith, 2018). This
with more results-oriented portfolio strategies and more element is strongly linked with the three other elements of this
strategy-related optimization techniques and benefits sought layer, as they jointly ensure achievement of the organization’s
after (Müller, 2009). strategic goals.
The portfolio strategy element defines what the project port- This layer impacts the way organizations go about creating
folio is expected to achieve (Voss, 2012) and guides the day-to- these benefits.
day management of the portfolio. It links project selection with
the strategic objectives of the organization (Jugdev, 2017).
The portfolio strategy element informs the project portfolio
Organizational Integration
management element, which “deals with the coordination and
control of multiple projects pursuing the same strategic goals Opportunities selected at the previous layer are integrated at the
and competing for the same resources, whereby managers organizational integration layer into the existing organizational
prioritize among projects to achieve strategic benefits” context, its structures, and workflows. Contingencies inherited
(Martinsuo, 2012, p. 794). This results in the structuring, from the previous layer include, for example, product line
resource allocation, steering, and exploitation of the portfolio, decisions, such as a new model by an automobile manufacturer,
with the aim to prioritize projects, maximize effectiveness in which will most likely lead to program approaches at the orga-
resource usage, and contribute to metrics of strategic goals nizational integration layer (Müller, 2009), as the end of the
achievement (PMI, 2006); it also has a major impact on the model’s lifetime cannot be predicted and variations in market
achievement of the organization’s strategic objectives success over time determines the varying levels of funding in
(Kopmann, Kock, & Killen, 2017). Depending on the expecta- subsequent budgeting periods. Contrarily, decisions made on
tions laid out by the OPM governance level (Unger, Gemünden, the further development of existing products, new technology,
& Aubry, 2012), and the particular context and situation of the or product prototypes, will most likely lead to new projects. In
organization, more rational and process-related approaches or cases where the investment is very large and potentially shared
more subjective and outcome/political approaches to project with other firms and the public sector, as in megaprojects, it is
portfolio management might be pursued (Martinsuo, 2012). not only likely that a major part, if not all of the organization
The next business integration element is portfolio optimiza- engages in this megaproject, it is also likely that specific legal
tion. The goals and approaches to optimization are manifold, entities are created as separate firms, known as Special Purpose
ranging from mathematical approaches using financial per- Vehicles (SPVs). The setup and maintenance of these are
spectives (Sharifi & Safari, 2016) to qualitative and subjective expensive and therefore mainly used in megaprojects (Sainati
approaches (Müller & Stawicki, 2006). In a series of studies, et al., 2017, p. 60).
Cooper, Edgett, and Kleinschmidt (2004) categorized the dif- Programs are “temporary organization[s], in which groups
ferent approaches in three frequently found patterns. These of projects are managed together to deliver higher order stra-
may be applied on their own or in combination: tegic objectives not delivered by any of the projects on their
own” (Turner & Müller, 2003, p. 7). Programs can be categor-
1. Value maximization: Optimizing the portfolio for ized in temporary programs, which have defined end dates, like
accomplishment of a particular threshold value for all a series of software projects ending in a new enterprise resource
projects, typically of financial nature, like return on planning system (ERP). Programs can also be semi-permanent,
investment or net present value. that is, without an initial end date, as in the case of a new car
2. Balancing: Similar to an investment fund, this approach model of an automobile manufacturer, where the market deter-
builds on the mutual cancellation of risks in heteroge- mines the lifetime of the product and with it the program
neous groups of projects. Projects are selected based on (Müller, 2009). Program objectives are often related to the
a balanced weighted measure of a number of para- goals set by the business integration layer by aligning them
meters, such as level and nature of risk, duration, tech- with the strategy and the management of its benefits. Programs
nological newness, and so forth. unfold as a number of interrelated projects, whose goals are
3. Strategic alignment: Each strategic objective is aligned to achieve benefits not achievable with one project
assigned a budget value, which adds up to the portfolio alone. Programs require centralized management, made up, at
budget. Only when projects clearly fall into the realm of least, of the program manager and program steering committee,
Müller et al. 9

which jointly constitute a governance function for the individ- objectives must be integrated. This integration requires hierar-
ual projects within the program. Hence, the elements stated for chies of contracts, potentially several governance institutions,
the project governance layer are executed for the program level respecting industry and public policies alike, and the integra-
at the organizational integration layer. tion of different methods, or development of megaproject-
Megaprojects are large scale, typically complex ventures specific methods (Klakegg & Volden, 2017).
characterized by costs of more than US$1 billion, and/or affect- Governance provides the structures for defining the goals of
ing one million people or more, and/or lasting several years. projects, the resources to execute them, and for controlling
Despite the difficulties of planning them realistically, their progress. Governance structures often include governance
megaprojects are becoming increasingly popular worldwide institutions, such as project steering committees or PMOs, con-
(Flyvbjerg, 2011). Engaging in megaprojects has significant tracts between organizations participating in the project, poli-
implications for the organizational integration layer, as the cies for the organizations executing the project, as well as an
sheer size, volume, and visibility of megaprojects impact pri- agreement on the processes used to manage the project, that is,
ority and scheduling decisions to a large extent. the project management methodology (Turner, 2014).
Projects are temporary organizations delivering clearly Project governance institutions are predominantly steering
identifiable outcomes within the limits of scope, time, and groups and tactical PMOs. The former hold the ultimate
cost budgets (Atkinson, 1999). Projects deliver new products responsibility for project results and consist at least of the
or services, which provide their investors with new or project sponsor or owner, but frequently include representa-
improved competencies or marketing opportunities. In addi- tives of the main suppliers, end users of the project’s output,
tion, the operation of the output will typically pay back the higher management, and others (OGC, 2008). These commit-
investment, and, over time, contribute to the business objec- tees execute their tasks by initiating the project, controlling
tives of the organization (Turner, 2014). For PBOs, and to a the process and planned-for accomplishments at defined mile-
large extent also for POOs, projects are the building blocks of stones, and deciding on project closure. Their accountabilities
their business and their unit of production. For ProcOOs, to higher management include achievement of project results
projects are a way to maintain competitiveness and bring at all levels, ensuring the required transparency of the project,
about change in the organization. As such, projects require and ethical and fair business conduct. Their responsibilities
organizational dynamics that allow for temporary structures include identifying and appointing project managers, provid-
and dynamic roles and responsibility assignments, along with ing agreed upon resources, controlling the project, and pro-
clear accountabilities for project managers, as described by viding advice to the project manager on an ad hoc basis
Midler (1995). This layer lays the foundation for the govern- (Crawford et al., 2008).
ance of the identified projects. Tactical PMOs typically engage in a governance role by
auditing and recovering troubled projects, providing project-
specific advice to project managers, and facilitating organiza-
Project Governance tional learning at the project level (Hobbs & Aubry, 2007;
The organizational integration layer described above provides Pemsel, Müller, & Söderlund, 2016). Implementations of PMOs
the organizational means to integrate the business opportunities are idiosyncratic for organizations and vary considerably.
identified at the business integration layer into the organiza- Organizational policies provide principles to guide decision
tion’s workflow. The present layer addresses the elements that making. Policies are communicated as statements of intent
govern the individual projects. (e.g., how project management is done in an organization) and
The elements of this layer are contingent on the decisions implemented as procedures or protocols. Governance institu-
made at the organizational integration layer. For example, if it tions, such as steering committees, adopt policies for framing
is decided to implement a business opportunity through a pro- or steering the project and its manager in terms of decision
gram, then the governance of the program’s projects requires making, processes to follow, or rules and responsibilities to
standardization of reporting requirements and often synchroni- be respected (Müller, 2017a).
zation of project management methodologies across all proj- Relationships between parties involved in a project are gov-
ects in the program, as well as synchronization of contract erned in various ways, ranging from informal relationships to
strategies across projects, and project steering committees that formal contracts. An internal project within an organization is
involve the program manager. All this is decided at the orga- likely to be governed by the informal relationship between
nizational integration layer and implemented for each individ- sponsor, project manager, and end users, using agreed upon
ual project at the project governance layer. If the choice of documents, such as project plans, as psychological contracts
organizational integration is the project, then reporting require- among the parties. A project with other companies typically
ments, methodology, and contract decisions are more idiosyn- requires formal contracts to govern the collaboration of the
cratic for the project, within the constraints of corporate parties. Contracts are sets of “promises between the parties,
practices and standards set at the OPM governance layer. In which the law will enforce” (Dingle, Topping, & Watkinson,
the case of megaprojects, yet another mix applies, as large 1995, p. 244). They provide the legal framework for the
numbers of both suppliers and stakeholders with different parties in the project and determine accountabilities and
10 Project Management Journal 50(4)

responsibilities. They also regulate the distribution of risks Within Layer Relationships
(Müller & Turner, 2005; Turner, 2004).
Each layer is either characterized by mutually exclusive, inte-
The project management methodology constitutes the inter-
grated, or complementary elements, which together form the
face between project governance and project management. It is
governance of the next layer. For example, Hobday (2000)
viewed by steering groups as a governance tool, because it
identified the need for different organizational designs contin-
defines the roles, responsibilities, process, milestones, and con-
gent on a process (ProcOO) or project-orientation (PBO) of the
trol points in the project. At the same time, it is viewed by the
firm. Miterev, Mancini, et al. (2017) further refined the latter in
project manager as a management tool, because it provides
POO and PBO organizational design choices to host OPM. The
guidance in the planning and implementation of the project.
choice among the three identifies the organization’s way of
Several types of methodologies exist. Waterfall methodologies
presenting themselves and the ways in which they interact with
provide the traditional process of up-front planning and the life
their customers in the marketplace. Decisions for design
cycle stages of concept, planning, implementation and control,
choices are influenced, among others, by the nature of the
and close-out of the project, separated by stage gates. More
business, the strategy of the organization (Miterev, Mancini,
contemporary agile approaches are predominantly iterative in
et al., 2017), and the degree of isomorphism in adapting exist-
their process and require less up-front planning than waterfall
ing design patterns (Miterev, Engwall, & Jerbrant, 2017). The
approaches. The choice of a methodology depends on project
three choices present themselves as mutually exclusive in their
type, contract type, and the extent to which the project’s prod-
respective domain. For example, a PBO-oriented part of an
uct is understood by the time the project is launched (OGC,
organization will not apply any of the other two philosophies
2008). Specific methodologies exist for megaprojects. These
in this PBO domain, but perhaps in other parts of the organi-
projects emphasize correct up-front planning to avoid expen-
zation that do not fall under the PBO domain. Hence, the ele-
sive cost overruns at later stages (Klakegg & Volden, 2017).
ments at this layer are mutually exclusive.
This layer provides the framework within which project
This differs from elements at the OPM approach level,
management should be executed, which sets the stage for the
which are integrative because they mutually support each
individual project to be managed.
other. For example, a high level of projectification is often
coupled with an OPMO to improve project management and
Project Management sophisticated approaches for selecting projects for the organi-
The management of the individual project is the kernel of the zation, such as in hybrid approaches (Müller, Zhai, et al.,
onion model. It is defined as “the application of knowledge 2017). Similarly integrated are the elements at the OPM gov-
skills, tools and techniques to project activities to meet the ernance layer, as governance paradigms, models, and govern-
project requirements” (PMI, 2017a, p. 716). The activities of mentality should be aligned and synchronized in order to serve
the project manager are framed by the governance layer. the chosen OPM approach within the given philosophy (Mül-
Within this framework the time, cost, and scope/quality objec- ler, 2009). Highly integrated are also the elements of the busi-
tives are typically used to judge project management success at ness integration layer, where (with the exception of benefits
the end of the project. The accomplishments of business objec- realization due to practiced ignorance by many organizations)
tives are assessed later, when the project’s output is in use, in the elements for portfolio strategy, process, and optimization
order to judge project success (Cooke-Davies, 2002). The latter must be in sync to provide for efficient portfolio management
is described under benefits realization management above. (Cooper et al., 2004). This differs from the organizational inte-
This completes our descriptions of the elements and layers gration layer, where the elements are mutually exclusive for the
of the onion model. individual business opportunity, but all three of them should be
possible in an organization (Aubry & Lavoie-Tremblay, 2018).
Elements at the project governance layer should be integrated
as they jointly govern project management idiosyncratically for
Discussion
a given project or program (Müller, 2009).
This article is the first to develop a model for the integration of
all project-related activities in an organization (i.e., OPM) and
its constituting elements. This was accomplished through the Between Layer Relationships
methodology outlined above and its resulting seven-layer onion Following the notion that governance sets the framework for
model, which hosts the 22 elements of OPM. While it is impos- managers’ decision making (OECD, 2001), the onion model
sible to analyze the entire complexity of the reciprocal deter- shows a governance role of layers for their next inner counter-
mination of elements within the scope of this article, we take a part. The most outer layer—organizational philosophy—gov-
contingency theory perspective to first theorize on the relation- erns the decisions made by managers at the next inner layer on
ships of elements within layers and then between layers. the questions of which, if at all, projects to take on; which level
Finally, we build on more granulate theories, combined with of project management maturity through an OPMO to aim for;
the study’s findings, to theorize on the mechanisms of the and how projectified the organization should be. The results of
interaction between elements and layers. these decisions govern the management decisions on the next
Müller et al. 11

inner layer. These decisions are concerned with the execution handover in the interaction (e.g., a project with a specific
of the sum or groups of projects in the organization, such as the name), whereas the latter provides for an index on the charac-
type of governance paradigm, governance model, or the gov- teristics of the precept (e.g., a project rather than a program, as
ernmentality approach to choose. Decisions at this layer govern shown in the ERP system). Examples of this include the inter-
decisions on the next layer regarding business integration, such action of the business integration layer with the organizational
as the strategy, process, and optimization of the project port- integration layer. Here the related managers (identification) at
folio. Similarly, governance decisions at the business integra- the organizational integration layer pick up Project X (precept)
tion layer influence managers’ decisions at the organizational as a valid business opportunity to pursue. The project’s descrip-
integration layer to implement a selected business opportunity tion in the ERP system (visibility) provides for the necessary
as either a project, program, or megaproject. Decisions at the details. The rest follows the within layer interaction described
organizational integration layer govern the choices at the above, whereby corporate logic (episteme) defines the setup of
project governance layer, such as methodologies, governance the organizational structure (e.g., single steering groups for
institutions, and policies, which governs the project/program projects or complete program management organizations for
management of the individual business opportunity. programs), following the organizational processes and prac-
tices (techne), which produces visibility for the chosen project
or program and its name (or the names of the projects in a
Within and Between Layer Interactions program), becoming the precept for the interaction with the
next layer.
To theorize on the interaction between elements and between
The above discussion on within and between layer interac-
layers, we draw on two recent studies. First, Simard et al.’s
tion is a first attempt to theorize OPM in its entirety in orga-
(2018) framework for integration of governance, organiza-
nizations. For this attempt, existing theories were integrated
tional design, and governmentality. This framework considers
and extended to a more cohesive explanation of the interaction
the formal and informal interactions between the projects and
of OPM elements and their relationships.
the parent organization across the levels of an organization.
These interactions are explained through Dean’s (2010) pro-
cess of visibility (the visible objects necessary for the operation
of an element, such as tables, charts, etc.); techne (the means,
Conclusions
mechanisms, procedures, practices, and so forth, in place to The results of this conceptual and empirical work provide for a
perform the work); episteme (the logics applied in the organi- more holistic understanding of OPM and its implementation,
zations in decision making, which informs techne); and iden- beyond the traditional division of 3Ps. A literature review iden-
tification (forming and maintaining identities by actors in and tified the elements of OPM, whose mutual relationships were
for the different elements). conceptualized in a seven-layer onion model. The relationships
Second, we draw on Müller, Zhai, et al. (2017) and Müller, and interactions in the model were explained using contingency
Zhai, Wang, and Shao’s (2016) work on the governance pre- and other theories from existing studies on organizational
cepts, which are the predominant choices in communication design for OPM.
content in governmentality, that is, the content in the interac- We can now answer the research question: What are the
tion between a governing and a governed entity (such as project management–related elements of OPM and how are
between two layers). This applies in a similar manner to the they integrated?
layers in the OPM model. OPM is comprised of 22 individual elements (see Figure 1),
Together, these two theoretical approaches describe the which mutually support each other and determine in their
interaction of layers and elements through the concepts of vis- entirety the strength with which OPM operates in an organiza-
ibility, techne, episteme, identification, and precept. Examples tion. The elements are described in the related section of this
include the within layer interaction of elements, such as the article. The integration of the elements was shown through a
business integration layer. Here the nature of the organization’s seven-layer onion model, which hosts the elements in a logical
portfolio determines the identification of the actors (e.g., cohesion at each layer and logical adhesion between layers.
research managers or marketing mangers); the portfolio strat- The interaction that allows for that was explained through a
egy provides for the episteme (the logic for selection), which combination of contingency theory, Simard et al.’s (2018)
informs the portfolio management process and portfolio opti- model for interaction in governance, and Müller, Zhai,
mization technique used (techne), which in turn leads to a et al.’s (2017) concept of precept in governance-related inter-
decision on and the visibility of a selected project. Visibility actions. The combination of these views explains the function-
is enhanced by, for example, adding the selected project to the ing of the model, as well as the interaction within and between
list of ongoing projects in the corporate ERP system. Through its layers.
this process a project is selected and becomes the message or The theoretical contribution of this article lies in the com-
content of the interaction with the next layer (i.e., the precept). prehensive model of OPM, which helps in developing flexible
The interaction between layers is dominated by precept and organizations in changing hierarchical, network, or hybrid
visibility, where the former informs about the content of the structures that are becoming, rather than being (Simard et al.,
12 Project Management Journal 50(4)

2018). Moreover, the focus on elements and their expression in The study’s contribution to knowledge lies in the more hol-
organizations enables the building of a model for organiza- istic view of OPM and a theory about the relationships and
tions in stable markets as well as those in constant change that mechanisms within the model.
need to adjust to their markets, as pointed out by Miterev,
Turner, et al. (2017), by adjusting the expression (i.e., the Declaration of Conflicting Interests
strengths in being present) of elements. Finally, a theory on
The author(s) declared no potential conflicts of interest with respect to
the interaction within and between the model layers was the research, authorship, and/or publication of this article.
developed, which helps to further understand corporate reality
in terms of OPM implementations and provides for better
informed decisions on the development of future organiza- Funding
tional design. The author(s) received no financial support for the research, author-
The practical implications stemming from the model are ship, and/or publication of this article.
manifold and include (1) an overview of the aspects of OPM
(i.e., the elements) that should be considered by practi- References
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Müller et al. 15

management execution and success. International Journal of Proj- Journal of Managing Projects in Business; Full Professor,
ect Management, 30(5), 608–620. Department of Management and Technology, School of Man-
Vaskimo, J. (2016). Organizational project management methodolo- agement at Université du Québec at Montreal (ESG UQAM);
gies (PhD thesis). Aalto University, Helsinki, Finland. and Adjunct Professor of the University of Technology Syd-
Voss, M. (2012). Impact of customer integration on project portfolio ney, Australia. She was formerly an Associate Dean, Research
management and its success: Developing a conceptual framework. at ESG UQAM and Director of the Graduate Project Manage-
International Journal of Project Management, 30(5), 567–581. ment Programs. Her research has been funded by various
Zwikael, O., Chih, Y., & Meredith, J. R. (2018). Project benefit man- research councils and the results of her work have been pub-
agement: Setting effective target benefits. International Journal of lished in academic journals and presented at several interna-
Project Management, 36(4), 650–658. tional conferences. She is a member of the PMI Academic
Member Advisory Group, the Board of Directors of the Logis-
Author Biographies tics and Transportation Metropolitan Cluster of Montreal, the
Audit Committee of Parcs Canada, Government of Canada, and
Ralf Müller, DBA, is Professor of Project Management and the Board of Directors of KHEOPS. She can be contacted at
former Associate Dean at BI Norwegian Business School, drouin.nathalie@uqam.ca
Adjunct Professor at University of Technology Sydney, and a
Haitian (distinguished) scholar at Dalian University of
Shankar Sankaran, PhD, is a Professor of Organizational
Technology. He is Editor-in-Chief of the Project Management
Project Management at the School of the Built Environment
Journal®. Ralf lectures and researches in leadership, govern-
at the University of Technology Sydney (UTS) in Australia,
ance, and organizational project management and his work has
where he teaches advanced level courses in a Master of Project
appeared in more than 240 academic publications, including
Management Course including organizational project manage-
14 books. His accolades include the 2016 PMI Fellow of the
ment. He is a core member of the Built Environment Infor-
Institute Award, the 2015 PMI Research Achievement Award
matics and Innovation Research Centre and a member of the
(a lifetime achievement award), the 2012 IPMA Research
Centre for Business and Social Innovation at UTS. Shankar has
Award, and a number of best paper awards. Before joining
supervised more than 30 doctoral students and has published
academia, Ralf spent 30 years in the industry consulting with
papers in highly ranked international journals. He has also
large enterprises and governments in more than 50 different
edited books and written book chapters and has been invited
countries for better project management and governance. He
to speak at international conferences. Shankar’s research inter-
has also held related line management positions, including the
ests are in organizational project management, project leader-
Worldwide Director of Project Management at NCR Corpora-
ship, megaprojects, systems thinking and action research. He is
tion. He can be contacted at ralf.muller@bi.no
the Vice Chair of the Board of the Global Accreditation Center
Nathalie Drouin is Executive Director of KHEOPS, an Inter- at the Project Management Institute and President Elect of the
national Research Consortium on the Governance of Large International Society for the Systems Sciences. He can be con-
Infrastructure Projects; the Editor-in-Chief of the International tacted at shankar.sankaran@uts.edu.au

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